Harbour Healthcare Ltd in Somerset | 2 Care Homes

Review of
Oak Lodge Care Home
from S P (Sister of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff at this care home work really hard and are amazing with my sister. I feel that some form of outings to places/shops would be lovely and benefit some of the residents. Meals repetitive. Maybe a trifle or fruit and jelly for dessert or tea. More staff needed as after lunch a lot of the residents

are left struggling while waiting to be taken to the toilet. Luckily my sister is not needing that help at the moment.

Reply from Florin Vranceanu, Home Manager at Oak Lodge Care Home

Thank you for taking the time to review us. We are currently in the process of having a minibus on a regular basis. This will enable us to take our residents out on day trips. As the weather has got better, the activity team have been taking some residents to the local shops and caffes. Soon we will change our menus to spring/summer ones. We are welcoming residents and family members to have their input. Fresh fruits are served on a daily basis. We are using a dependency tool to ensure accurate and sufficient staff are deployed on each shift in order to meet all our residents needs. At present the tool shows that our staffing levels are above upper average.If at any time you have any concerns, please do not hesitate to contact me.

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Review of
Oak Lodge Care Home
from S G (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband is really kindly looked after at Oak Lodge. The staff are happy + friendly and this is so good for family + visitors. He loves the food which is excellent. I cannot speak too highly of the home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

Thank you for your kind review of Oak Lodge Care Home! We're really pleased that your husband is kindly looked after and we do have a wonderful team of happy and friendly people. The food is lovely at Oak Lodge and we are glad that he enjoys it so much! Kind regards, Clare

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Review of
Gotton Manor Care Home
from G R (Granddaughter of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Beautiful home and settings. The staff are very professional and caring. As soon as I came to visit for a tour before my nan moved in as a resident I had no worries or concerns and knew this was the perfect place for my nan. Everyone is so welcoming and always has the time to chat or give updates when

needed. My nan is very happy here and is very well looked after. I would recommend this home to anyone.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you for your lovely review of Gotton Manor Care Home! We agree that it is such a lovely building and setting! We have an excellent team at Gotton Manor that goes above and beyond to make our residents and their families feel welcome and to provide the residents with the best of care. Our team are always happy to speak to you, whether you have a question or need help, or just want to chat. Kind regards.

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Review of
Gotton Manor Care Home
from D B (Son of Resident) published on 5 February 2025

Submitted via Website • Report

Overall Experience

This is a beautiful heritage building with outstanding views. The staff are just so friendly and welcoming and they always have time to update you on your loved one staying there or for any questions you need answered. The building smells fresh and no odours like other homes I've visited. The building

is warm, homely and bright. My daughter and I are so pleased that our family member is staying here. We've noticed a big difference in her, she's happy and most importantly she's made friends who apparently sit together most of the time especially meal times. There's activities on a monthly plan. The food is very good and my mum can't get enough. Her room is quaint with open beams and the outlook is overlooking the patio with seating and pot plants and up over the hills. My daughter and I feel so happy and we're treated like part of the family. We would highly recommend this beautiful care home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

What a lovely review of Gotton Manor Care Home! We pride ourselves on ensuring that the beautiful buildings and surroundings are warm, welcoming and homely. It's great to hear that your relative is happy and has made friends at Gotton Manor Care Home! Our team love to provide an excellent variety of activities for our residents and they are always very popular. The catering at Gotton Manor is excellent and we're glad your relative is enjoying it. We're sure you continue to be happy as a part of our family for a long time to come! Kind regards.

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Review of
Oak Lodge Care Home
from Paul B (Son of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

Mum's always been looked after very well and treated lovely by all staff. She's been poorly lately and the staff have rallied around and made her life so much better. Living miles away now it is so lovely to see photos of her on Facebook looking so well when you can't physically be there as much as

you want to be. A huge thank you to all the staff looking after everyone over Christmas.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

Thank you for your kind review of Oak Lodge Care Home. We're so sorry to hear that your Mum has been poorly lately, but we're very pleased that she is being very well looked after and treated lovely. The team at Oak Lodge always make sure that they keep families up to date and really enjoy taking lots of photos to show everyone, especially when you are far away. Kind regards.

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Review of
Oak Lodge Care Home
from T G (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I sadly have to say my piece as an ex employee at Oak Lodge. 5 months ago I put my 96 year old mother into the home as she found living at home too much for her to cope due to mobility issues with i.e. stairs and not being able to have a bath/shower. I told her what a lovely place it was and she would

be very well looked after. The home as a whole is very nicely kept and clean with plenty of activities to keep residents occupied.
However ..... the first week mum was there she lost weight. Since then she has done nothing but complain to me about the food and in turn I have complained to the management/ kitchen staff. Nothing has changed and for a while now mum has been vomiting regularly and finds it difficult to eat the food. I usually go in to visit her around dinner time and have to say I have been disgusted by the food - burnt, tough meat, black roast potatoes, tiny portions and generally very unappetising. I find this totally unacceptable considering what she has to pay monthly.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

It's great to hear you find Oak Lodge Care Home to be a lovely and clean care home, and that you feel the activities are plentiful; our residents do love joining in with them! We are sorry to hear of your experience with the catering; we would like to take this opportunity to reassure you that this is being addressed and that work is underway already to make improvements. It's our understanding that the Home Manager has spoken with you about this, but please do not hesitate to get in touch if you have any further concerns or questions. Kind regards,

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Review of
Oak Lodge Care Home
from Kim C (Friend of Resident) published on 26 December 2024

Submitted via Website • Report

Overall Experience

Such a lovely, welcoming home where our friend is living now. She always seems so happy and is obviously well cared for at Oak Lodge. The staff are very relaxed and seem happy too which gives a good indication of the atmosphere of the place.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

Thank you for your lovely review of Oak Lodge Care Home. We're really pleased that you find it a lovely, welcoming home and that your friend is so happy here. Our team love what they do and they are dedicated to providing the best care for their residents. Kind regards.

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Review of
Oak Lodge Care Home
from T G (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum is thriving in the home. The staff are fantastic, and the entertainment team are keeping the residents stimulated. I find this fantastic for all in the home. My mum is eating better than she has in a long time.
I can not fault the care Mum needs 24-hour care now, we are sad that she has to be in

nursing care but we are fully aware it is what's needed.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

We are so pleased that your mum is thriving and eating well at Oak Lodge Care Home. Our team really are excellent and go above and beyond to provide the best care possible around the clock for her. It's great that you find the entertainment team fantastic, the activities at Oak Lodge are fabulous and very popular!
Kind regards.

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Review of
Gotton Manor Care Home
from Haydn W (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Dad moved into Gotton Manor just recently, and after two weeks he is settling well. He enjoys the well-cooked food and the care the staff give to him is excellent. All the family is very pleased with how things are going, we have found everybody to be professional and helpful in what is obviously a

difficult time for any family and would happily recommend Gotton Manor.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

We are so pleased to hear that your Dad is settling in well and is enjoying the food on offer. It's great to know that you find our staff professional and helpful, they do the best they can to provide high-quality care for our residents. Thank you for recommending Gotton Manor Care Home and thank you for your lovely review! Kind regards.

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Review of
Oak Lodge Care Home
from Tracey G (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

Fantastic review of the home. All staff are so welcoming. My dad is smiling again. So much for him to engage with if he wishes to. Any concerns Dad has, they are dealt with straight away. The home is clean and Dad is being very well looked after.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

Thank you for your fantastic review of Oak Lodge Care Home! We are glad that the staff have been so welcoming to you and that you feel he is being very well looked after. Our staff at Oak Lodge love to see him smile! Kind regards, Clare.

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Review of
Oak Lodge Care Home
from Caroline B (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the home from management, administration, nurses and cleaners have been so welcoming to my father and his family. We are impressed with his room, bright looking out onto the garden. It is small, but big enough for his needs. The food Dad enjoys. The care and attention

is wonderful. Thank you to you all.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Oak Lodge Care Home

Thank you for your lovely review of Oak Lodge Care Home! It's great to hear that you are impressed with the home and that they have been so welcoming to your father and his family. Our team at Oak Lodge work hard to ensure that they provide a lovely environment and the best care and attention that they can for all of their residents. Kind regards, Clare.

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Review of
Gotton Manor Care Home
from K E (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Dad moved to Gotton Manor with reluctance, he has had a difficult time recently and the staff have worked so very hard to put him at ease and help him to recover and relax. I cannot recommend Gotton Manor highly enough, it's friendly, relaxed and very professional.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your thoughtful review. It's lovely to read that your dad has settled well with the support of the team. With best wishes, Honor Keatley Managing Director

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Review of
Gotton Manor Care Home
from Valerie S (Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

I am the resident at Gotton Manor Coach House, I am living here for nearly 3 months. The staff are very friendly and kind. Lovely care home with beautiful views of the surrounding area and great atmosphere. Good food. When I order bacon sandwiches I get a lot. Home is very clean. Staff make a nice cup

of tea every time and my brother likes it. I enjoy activities and wonderful time with staff.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you so much for your kind words about Gotton Manor Care Home and the team! We do have a great team of friendly and kind people who love to provide lots of varied activities for residents and we're glad you like these. We're really pleased you like the food at Gotton Manor Care Home, especially the bacon sandwiches and cups of tea! Kind regards.

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Review of
Gotton Manor Care Home
from L T (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

Always go above and beyond to help everyone. It's one great team. Nothing is never too much trouble however busy the team may be. We've always been welcomed. My father is well looked after. Always kept up to date on his well-being. The home is always clean and tidy.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Gotton Manor Care Home

Thank you for your lovely review of Gotton Manor Care Home! We're so pleased that you feel your father is well looked after and that you find the home welcoming, clean and tidy. Our team are always happy to talk to you and help whenever you need it. Kind regards.

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Review of
Gotton Manor Care Home
from G B (Sister of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My first impression of Gotton Manor Care Home, apart from its beautiful location was how clean it is and how friendly and welcoming the staff are. We spent a few hours with my brother and I was impressed with the dignity he was afforded in his personal care and the quality of the care he received during

our visit.
The afternoon entertainment was very good the day we visited - a good old sing-along! I would have liked to stay longer but we had an impending two-and-a-half-hour journey to return home by 4.30.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for your great review and 5* rating. I'm glad to read how happy you are with the care your brother is receiving. I agree that you can't beat a good old sing-a-long. With best wishes - Managing Director.

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Review of
Gotton Manor Care Home
from Y H (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Mum stayed at the care home for a respite break and enjoyed her stay, the staff were amazing and really took care of her. Mum has stayed at several homes previously and this is the first one that she seemed sad to leave, it's now my first choice for respite care. Thanks to everyone for looking after

Mum so well.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review, thank you so much for taking the time to submit it. Thanks also for the 5* rating, the team will be thrilled! It's great to read that your mum had such a positive experience. I'm sure the team will look forward to welcoming her again. With best wishes

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Review of
Gotton Manor Care Home
from Elwin H (Brother of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

My first experience of the place is today, as my brother was admitted as a resident.
First impression, a clean, spacious place, with a relaxed ambience. Superb staff who came every time he accidentally set off his personal alarm! and were very approachable and willing.
Also got to meet the resident

cat, who seemed well looked after and in fine shape, a quiet reflection of the home?! I think so.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a wonderful review. I hope your brother continues to settle in well. Thank you for taking the time to share your thoughts, with best wishes.

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Review of
Gotton Manor Care Home
from Robin E (Son of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Gotton Manor for nearly 3 years. The home is well managed and the care and welfare of the residents are always the top priority of staff. All members of staff are very caring and compassionate. This covers everyone including nursing and caring staff, management, domestic,

catering and maintenance team; I could not wish my mother to be anywhere else except at Gotton Manor and would have no hesitation in recommending this facility to anyone looking for an institution to look after their loved ones.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

What a fantastic rating. It's great for the team to be able to read about the positive impact they have. Thanks also for the five-star rating, with best wishes.

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Review of
Gotton Manor Care Home
from T H (Resident) published on 29 March 2024

Submitted via Postal Card • Report

Overall Experience

I have been a resident of Gotton Manor for the last six years. There have been significant improvements since Harbour Health Care became the care provider. I am currently very satisfied with the service provided and with the accessibility to a meaningful process for resolving any problems.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for taking the time to write a review. I'm happy to read that you are very satisfied with the service provided, with best wishes.

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Review of
Gotton Manor Care Home
from T B (Friend of Resident) published on 25 March 2024

Submitted via Website • Report

Overall Experience

I am a very close friend of a resident at Gotton Manor. Every member of staff I have been in contact with has been so helpful.
Nothing is too much trouble. They are very caring towards the residents. Rooms are clean and tidy at all times.
Thank you to all staff.

Reply from Honor Keatley, Managing Director at Gotton Manor Care Home

Thank you so much for leaving such a lovely review. It means a lot to the team to read such a positive review. With best wishes, Honor Keatley Managing Director

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Care Homes Owned by Harbour Healthcare Ltd in Somerset

Harbour Healthcare Ltd Locations in Somerset (2)

Harbour Healthcare Ltd Reviews in Somerset (137)

Oak Lodge Care Home

Oak Lodge Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Gotton Manor Care Home

Oak Lodge Care Home

Oak Lodge Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

Gotton Manor Care Home

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