Harbour Healthcare Ltd in Staffordshire | 2 Care Homes

Review of
Treetops Court Care Home
from L J (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

This is the third home Mum has been in since April 2024 and this is the only 1 she settled into straight away.
Lovely helpful staff. Nothing is too much trouble.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Treetops Court Care Home

We are so pleased that your Mum is settling into life at Treetops Court Care Home! The team at Treetops are amazing and they are always there for you if you need them! Thank you for your review! Kind regards.

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Review of
Clement Court Care Home
from S G (Son of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

The home is clean, tidy and well maintained. The staff I interact with are friendly and helpful. Some aspects of the survey have not been completed due to the lack of involvement by my relative (his choice) and his lack of appetite. I know I can raise any issues with management and am confident they

would be addressed.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Clement Court Care Home

Thank you for your kind words regarding Clement Court Care Home. We're really pleased that you find the home clean, tidy and well maintained, our team at the home work hard to ensure this. It's lovely to know that you feel that the staff are friendly and helpful and our management would be more than happy to help you should you ever have any issues.

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Review of
Clement Court Care Home
from L B (Daughter of Resident) published on 9 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in the home for up to 2 years and has been extremely satisfied with the care. Had a problem about three weeks ago when there was a sickness bug about in the home and I called to see how Mum was and she was in a real mess over herself and the bedding, I spoke to the manager who sorted it

ASAP so again very pleased with how it was resolved and I feel Mum is in good hands once again. There are some very excellent carers and just a few who would benefit from extra training. Overall, excellent caring, and happy with the care of our Mum.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for your very honest review. It's great to hear that your overall experience and that of your mum have been positive. Also good to read that when you raised a concern, it was immediately addressed. I'm glad you are happy with the care for your mum.
With best wishes, Honor Keatley, Managing Director

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Review of
Clement Court Care Home
from Andrew T (Son of Resident) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience

Overall satisfactory staff are helpful most visits are satisfactory.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thanks so much for taking the time to leave a review. With best wishes, Managing Director

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Review of
Clement Court Care Home
from D H (Brother of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

This care home is very good. The atmosphere is friendly and welcoming. The level of care is superb and nothing is too much trouble. As a family we are very satisfied - and appreciative.

Reply from Clare Mould, Executive Administrator to the Board of Directors. at Clement Court Care Home

Thank you for your lovely review of Clement Court Care Home! Our team work hard to create a friendly and welcoming atmosphere for all our residents and their relatives. We are pleased to hear that you are very satisfied and appreciative of the team at the home.

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Review of
Treetops Court Care Home
from D T (Son of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always very polite and helpful. I know that my mum is in the best place. The staff are always friendly and caring, looking after my mum and looking after us too.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thanks so much for taking the time to write a review. It's great to read that you believe your mum is in the best place. Thanks also for your 5 star rating. With best wishes.

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Review of
Clement Court Care Home
from Ian G (Son of Resident) published on 9 July 2024

Submitted via Postal Card • Report

Overall Experience

A very welcoming and professionally run home, all the staff are very pleasant and nothing seems to be too much trouble. Improvements are constantly ongoing. Standards of individual care are very good. Has a good service of community on site.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you for leaving such a great review and for giving us a 5* review. It's good to read how you have found the service and your review helps others new to care seeking to understand more about Clement Court.

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Review of
Treetops Court Care Home
from J S (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

Staff very friendly and knowledgeable. Dad is settling in well and adjusting to living in a care home, which is bright, clean and nicely decorated. There are plenty of outside spaces to enjoy fresh air in lovely wooded surroundings. Food always smells good and is served in a very tasteful dining room.

Professional staff always have a smile for us all.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

What a wonderful review. Thank you so much for taking the time to share your thoughts. New care seekers will have a better insight thanks to your thoughtful comments, with best wishes.

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Review of
Treetops Court Care Home
from P P (Wife of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband has settled in well at Treetops Court Care Home, where he is having the best care, he is shown warmth and kindness from all the staff. The home has a warm and friendly environment. The choice of menu is varied at all meal times. It's very clean and comfortable, his room is lovely. Thank you

to everyone for looking after him and making me welcome.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for taking the time to write your review. It's wonderful to read about how well your husband is looked after and also good to hear how welcome you are made to feel. With best wishes, Managing Director.

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Review of
Treetops Court Care Home
from Kate H (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I am so grateful for all the care and support that is given by staff to my mother. They provide consistently an excellent high standard of care. My mother is treated with respect and dignity. As I do not live locally it is so reassuring to me to know she is receiving such personalised care. The home

manager and deputy are visible and fully aware of the residents and their needs. The staff always keep me updated in a timely manner of any changes. The staff appropriately involve me in reviews and I always feel listened to. Thank you does not seem enough.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for sharing your thoughts. It is so helpful for new care seekers to read reviews like yours to understand what life is like at Treetops, not only for our residents but for their wider families as well. With best wishes, Managing Director.

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Review of
Clement Court Care Home
from Karen S (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

My Mum has been in Clement Court Care home for a while now, I'm totally at ease with how she is looked after here, she is comfortable and well looked after, and she has a lovely room that has lots of her photos and ornaments we have been able to make it like 'home' for her, the food is really good home

cooked food and a varied range of foods each day. The staff and manager are very helpful and friendly, nothing is too much trouble for them. I leave my Mum after each visit happy and knowing I don't have to worry about her being looked after properly. Thank you to all the staff involved, you all do a brilliant job.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for your heartfelt review and the 5* rating! It's fantastic to read how the team has had such a positive impact and that the home has created a lovely environment - a home from home for your mum. Thank you so much for sharing. Best wishes.

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Review of
Treetops Court Care Home
from L W (Sister of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

My husband and I have been visiting Treetops weekly to see my brother. We have always found the staff to be caring and helpful and excellent attention to the residents, been when very short-staffed. My brother has been a resident for over 12 months and seems to be very comfortable.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for leaving a review. I have asked the Home Manager to contact you regarding the ratings and comments you've left. It's good to read that you feel the team are caring and helpful etc. and that your brother is very comfortable. With best wishes

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Review of
Treetops Court Care Home
from Megan J (Granddaughter of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

My Grandma was a resident at Treetops between 2019-2024 during this time she received residential, Elderly Mentally Infirm and end-of-life care. Throughout this time she experienced excellent high-quality care, provided by staff that worked as a team, and consistently go above and beyond. My Grandma

developed skin cancer on her right temple and this developed into a large wound, the staff did an exceptional job of dressing and preventing infection, even when my Grandma's behaviour could be very challenging. My Grandma was a proud independent woman and to watch her dementia take her over was extremely difficult, as a family we have found comfort in knowing she was given the best possible care by staff who genuinely cared. As a family, we felt the staff at Treetops not only cared for my Grandma but for us as a family. Grandma will leave a huge hole in all our lives, but we will be forever grateful to TreeTops for the dignity and compassion provided.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

I am truly sorry to read that you've lost your Grandma. It is very kind of you to make the time to share both your Grandma's and your families' experience of Treetop Court. Your review and rating will certainly help other care seekers to feel confident when choosing Treetops as the perfect place for their resident to move to. With best wishes

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Review of
Treetops Court Care Home
from J J (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My mum has been here for quite a few years as her dementia has progressed and I can’t fault Treetops Court Care Home, lovely home-cooked food, plenty of activities and the staff feel like extended family, they care for my mum and me with such compassion. Now that she has palliative care this is even

more apparent.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your heartfelt review and the 5* rating.
It's good to read that the team's care and compassion includes both yourself and your mum.

With best wishes

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Review of
Treetops Court Care Home
from J P (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Having a relative in care is never easy, but we are so lucky to have Mum at Treetops. Everyone is treated like the individual that they are and the atmosphere is one of fun, love and genuine caring. We couldn't have chosen a better place and as a bonus, they even let us bring the horse to see Mum!

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your wonderful review and fantastic five-star rating!
I hope I'm there the next time your horse visits!
With best wishes.

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Review of
Treetops Court Care Home
from O W (Wife of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Immediately greeted with friendly smiles and welcome. My husband was in the lounge when I visited on his first day and seemed very relaxed and at home already. He had got from his room to the communal lounge with his Zimmer frame, and some help. I was told that I could visit at any time and that I could

join him for a communal meal whenever I wanted for a very small fee. I was given the entry and exit codes.
My younger daughter and I were shown his room and the staff who would be looking after him. We put a suitcase of clothes into a wardrobe and a chest of drawers. We noticed his en suite toilet facilities, his view of the garden and his downstairs room which would make it easier for him to travel around, with help, and his Zimmer frame. We left him with books and papers, his watch and a radio. We intend to bring in a TV which we understood could be easily set up by the maintenance team.
We both thought that Treetops showed a relaxed, friendly attitude to both clients and visitors.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

What a wonderful review. Thank you for sharing your experience of your husband's first day. I think this is something care seekers worry about and I'm sure your review has gone some way to reassuring them that the team know exactly how to support both residents but also their wider families, to ensure the experience is as stress-free as possible. With best wishes

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Review of
Treetops Court Care Home
from A H (Granddaughter of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

We find that Nanna's room is always clean and tidy, it's very spacious and is decorated to a high standard. All staff are very lovely and cater to Nanna's every need. We are very happy with the service provided.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thanks so much for leaving a review. It's great to read how happy you are with the service.
With best wishes.

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Review of
Treetops Court Care Home
from Annabel S (Granddaughter of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

Treetops and all the staff give excellent care to my grandad. He has been a resident since August 2023 ad all his needs are met both day and night. All the staff have gone the extra mile to help him settle into his new home. They have really got to know him well. We have no concerns at all about his

care, he is happy and we have all become part of the Treetops family.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for sharing your thoughts about your grandad's care. It's lovely to read that you have no concerns and he is happy. I particularly like the fact that you are all part of the Treetops family. I'm sure other people looking for care for a loved one would find that so reassuring.
With best wishes.

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Review of
Treetops Court Care Home
from Janet W (Wife of Resident) published on 18 January 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the care and attention shown to my husband. He knows all his carers and he talks to all of them. I am pleased with his bedroom and I think he is too. The cleanliness is second to none. The food is excellent and my husband doesn't leave anything at all. We chose the right care home, which

is like their home, due to this being a family-run home.

Reply from Honor Keatley, Managing Director at Treetops Court Care Home

Thank you so much for your thoughtful review and 5* rating.
It's great for people looking for a care home for a loved one, to be able to read your review and know that Treetops Court is a home from home.
With best wishes.

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Review of
Clement Court Care Home
from Susan F (Cousin of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

Everywhere is always clean and tidy. All the staff are very pleasant and helpful. My cousin appears to be happy and contented and now feels safe. The staff provide for all his needs and treat him with the respect and dignity he deserves.

Reply from Honor Keatley, Managing Director at Clement Court Care Home

Thank you so much for taking the time to not only leave a five rating but to share your thoughts. It's good to read that your cousin feels safe - that's a great statement to make. With best wishes, Managing Director.

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Care Homes Owned by Harbour Healthcare Ltd in Staffordshire

Harbour Healthcare Ltd Locations in Staffordshire (2)

Harbour Healthcare Ltd Reviews in Staffordshire (139)

Treetops Court Care Home

Clement Court Care Home

Clement Court Care Home

Clement Court Care Home

Clement Court Care Home

Treetops Court Care Home

Clement Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Clement Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Treetops Court Care Home

Clement Court Care Home

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