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Care Homes Owned by Kent Square Care Group (formerly APS Care Ltd)

  • Care Homes Owned by Kent Square Care Group (formerly APS Care Ltd)

Kent Square Care Group (formerly APS Care Ltd) Locations (3)

 

3 Care Homes owned by Kent Square Care Group (formerly APS Care Ltd)

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Burlingham House

Dell Corner Lane, North Burlingham, Norwich NR13 4EQ 

9.7 29 reviews
"Absolutely amazing staff couldn't wish for better care and an amazing place looking after my mum. Thank you to everyone. Done such an…"   Read all 29 reviews
Location Type Care Home

Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside. The team is proud to offer comprehensive services tailored to meet diverse needs, including Residential and Dementia Care for long-term residents, and Respite… Read more about Burlingham House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 49 Rooms from £1,014 / week
Stradbroke Court

Green Drive, Lowestoft NR33 7JS 

9.4 28 reviews
"Having only three months experience to go on, so far the service has been very good. The accommodation is very clean and the staff very…"   Read all 28 reviews
Location Type Care Home

Stradbroke Court offers high-quality, individualised residential care for the elderly in a warm and homely setting. Located close to the centre of Lowestoft and the Suffolk Coastline, the purpose-built home is currently in the process of refurbishment… Read more about Stradbroke Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 43 Rooms from £1,150 / week
Florence House

29/32 St Georges Street, Great Yarmouth NR30 2JX 

5 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 27 Rooms

Kent Square Care Group (formerly APS Care Ltd) Reviews (62)

Reviews Posted for members of Kent Square Care Group (formerly APS Care Ltd)

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Review of

Stradbroke Court

from Peter W (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only three months experience to go on, so far the service has been very good.
The accommodation is very clean and the staff very attentive and professional. My mother has settled in very well.

Reply from Davina Button, Home Manager at Stradbroke Court

Thankyou for your kind review. We try to make each day special for every resident through promoting their independence and wellbeing.


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Review of

Stradbroke Court

from Doreen P (Relative of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, tidy, pleasant, friendly staff. Bit of a job to get in and out but we know the staff are busy. Had a lovely coffee morning today. Car parking good most times.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your feedback, we are working on the wait time to get into the building! We aim for a welcoming and warm experience and are having many more coffee mornings and events within the home!


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Review of

Burlingham House

from L J (Friend of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff couldn't wish for better care and an amazing place
looking after my mum. Thank you to everyone. Done such an amazing job each and every one of you. Really couldn't wish for a better care home.

Reply from Angie Venables, Registered Manager at Burlingham House

We are so lucky to have such a dedicated and caring team. Thank you so much for this lovely review it is very much appreciated.


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Review of

Stradbroke Court

from P S (Friend of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, I found everyone very happy and helpful. Really kind and attentive, making her feel at ease and happy. Everywhere was spotless and clean.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind feedback, we strive daily to make the home a special place to be. The staff are dedicated to the home and the residents and really appreciate your kind words.


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Review of

Stradbroke Court

from David W (Son of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the closure of another care home, my Mum moved into Stradbroke Court, she was welcomed with open arms which made the move so much easier than I expected. The staff are all lovely and helpful and the food is a huge improvement from the previous place. We can go at any time which with me working
is a great help, and we can also take our dog in which the residents seem to enjoy. Thank you to everyone involved.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind words. The staff appreciates all feedback. We strive every day to make the home a more beautiful, welcoming, and friendly place, and to provide high-quality care to all of our residents.


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Review of

Stradbroke Court

from Jennifer T (Wife of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stradbroke Court is providing excellent care for my husband. He has a newly refurbished room, and his food and drink requirements are monitored and linked to his medical needs. Most of all our family are thankful to the kind and dedicated team of carers. If there are any different health issues these
are always referred to the GP who visits regularly. He has benefitted recently from the use of a newly designed wheelchair. I am updated regularly by the admin team on email, newsletters, and posters about changes and activities. Regular meetings have enabled family and friends to ask questions about procedures and to contribute to ideas about changes and future activities. He and I am experiencing 'assisted living' at its best. Thank you.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you, the staff were really happy hearing your feedback. We have been trying as a team to make the home a more special place for people and loved ones; to create an inclusive atmosphere and environment, welcoming family and friends. We strive to improve daily and provide high-quality care at all times. Thank you.


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Review of

Stradbroke Court

from W B (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and support can't be faulted. Always treated with dignity and person-centred care. The food is excellent and the home is very clean. Changes implemented by the head office have resulted in a recent high turnover of staff. We hope that Mum's high quality of care will not deteriorate because of this.
The care staff are wonderful and need to be valued, appreciated, and perhaps paid more.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you. We strive each day to make the home a more wonderful place, to provide a high standard of care and to make every resident as happy and as comfortable as possible. We pride ourselves on our cleanliness and the standard of our meals, yet try every day to make everything even better. The staff always appreciate good feedback and I will ensure your positivity is passed along. Thank you.


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Review of

Stradbroke Court

from S L (Friend of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has gone through some difficult health issues but throughout she has been well cared for by the staff and shown much understanding and consideration.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind review, staff always appreciate having positive feedback.


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Review of

Stradbroke Court

from D M (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with how the staff looked after my Mother. The care and facilities have improved greatly since she first became a resident. We are happy with her care from the dedicated staff.

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Review of

Burlingham House

from Jeremy H (Nephew of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Burlingham House in July 2020 following a capability assessment by the council. She was looked after, from the start, very well and settled in easily and she soon accepted being there. At that time her memory loss was only limited, so her move could have been problematic but
it was not.
She has been very well cared for right up to the time of her decline in the last few months and death on 27th September at the age of 101. Last year, when she had her 100th Birthday, Burlingham staff made a great effort to arrange a party for her and for all the residents, including laying on an opera singer - as my aunt was a keen member of a choir when younger. My aunt was single and none of her family lived close, so Burlingham staff became her family. In her last days, they and the local doctor worked together to ensure that she was in minimal pain and discomfort. Many of her relations were able to visit her in this time and to say goodbye. A big thank you!

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Review of

Burlingham House

from P J (Son of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home over a month now mum has been looked after by the staff . Who are all very friendly and helpful. It's a lovely home and the staff are always helpful and kind.
The place is very clean and there is plenty of room for the residents to move around or they can sit and chill.
There
are daily activities to do if they wish.
We are pleased we made the correct decision and have no regets.

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Review of

Burlingham House

from J S (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with Mum's care at Burlingham House
for the last four months.
The managers and carers are very professional, caring and friendly,
nothing is too much trouble they never complain about my numerous questions
and needs for Mum.
The food is to a high standard
and when Mum is not feeling hungry, they
will try and prepare something specially for her.
I can relax and know Mum is being very well cared for.
Cannot thank them enough.

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Review of

Burlingham House

from Janice D (Wife of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Burlingham House for 2 months before he passed away. We were both well cared for I cannot praise the carers enough. When I visited they always greeted me by my Christian name. When he became quite frail I didn't want to leave him and in his last few days they arranged for
me to stay near him. I was always looked after well. There were always lots of activities going on for the residents. We had a lovely Christmas Day dinner and Christmas party. Children from a nearby school came in to sing carols on one of the days leading up to Christmas. I cannot praise them enough, carers and managers.

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Review of

Burlingham House

from Chloe K (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had experience working in several homes within Norfolk, I can confidently say this care home is one of the best I have visited. All the staff are very friendly and are always ready to have a chat and a laugh with both residents and their relatives. They are all very welcoming and well-trained
to do the job. The home itself is very homely, especially with all the recent refurbishments. The kitchen staff provide excellent food with a great variety. The maintenance team do a great job keeping the home clean and maintained. Activities coordinators keep the residents busy with a different variety of activities including 1:1. Also decorating the home for different events/seasons etc which is nice to see. I would definitely recommend this care home.

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Review of

Burlingham House

from Susan M (Daughter of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Burlingham House and I live in the US. I cannot speak highly enough of the team of caregivers and the quality of service she receives. The communication is excellent and I always feel informed about what is happening with her care.
On a recent visit, I was impressed to learn we could
visit at any time. Every visit my Mum was well cared for, in clean clothing and engaged in great activities. Despite her advanced dementia, she is still able to bake and enjoy her time. Every staff member we encountered was caring and seemed to know Mum well as an individual.
This is a caring, clean, person centered environment! The staff have a wonderful sense of humour and I really enjoyed my visits to Mum. It left me feeling peaceful knowing she is well cared for.

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Review of

Burlingham House

from T C (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlingham House Care Home has provided very good care for my mother over the past few years and I would recommend it to anyone considering residential care for a loved one. Burlingham House have worked with my mother to get her back to the point where she can return home to live with me and my partner.
She was in a very poor state when she first went there and thanks to them, she is back on track. Care staff are very friendly and do go above and beyond. My mum became quite attached to certain members of staff, as they became attached to her. She will return for respite care at some point in the future as I know she will be in safe hands there. I would say I built up a very strong relationship with the manager, in particular. She was always responsive to my emails, calls, requests and any suggestions.

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Review of

Burlingham House

from Patricia C (Sister of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Burlingham House are very kind, caring and approachable. They take great care of each resident, building good relationships with them and their families. I feel that my brother is very well cared for and liked, he is encouraged to take part in daily activities with staff and other residents.
Which he enjoys.
The staff also arrange other activities for the residents and their families for example; A BBQ, Afternoon Tea, singers and other entertainment etc.
Should I have any concerns I am able to discuss with any member of staff and feel listened to and receive support when needed. I know my brother is safe and well cared for.

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Review of

Stradbroke Court

from Paula Y (Daughter of Resident) published on 27 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Stradbroke Court for over three years. Initially, she was very withdrawn, but the home has been proactive in encouraging her to join in with group activities. She has always been well looked after by the friendly and helpful staff. Throughout the pandemic, they were proactive again with
encouraging video calls as we couldn't visit face-to-face and have loosened visiting restrictions as possible whilst keeping up to date with local guidelines. She always seems very happy whenever I visit, and I've had no concerns at all during Mum's stay here.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your positive feedback and for appreciating our efforts. It is a pleasure to have your mum at Stradbroke Court. Thank you again.


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Review of

Stradbroke Court

from Alan C (Son of Resident) published on 20 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff have been most supportive of my mother and I through very difficult times. They were able to encourage people to adhere to very strict lockdown restrictions in a way in which the Prime Minister was not.
Even the ridiculous restrictions were enforced, which made life even more
difficult for staff. (I refer here to some of the PPE requirements).
Now that restrictions are largely lifted, I look forward to engaging more with the daily life of the home. Staff have been very helpful throughout, and I thank them for that.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your encouraging words and feedback. Recognising that the last 2 years have been very difficult ones for all of us is very much appreciated. We all look forward to having the good old days of open doors to all visitors back soon. Thank you again!


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Review of

Stradbroke Court

from Elaine S (Daughter of Resident) published on 13 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Stradbroke Court in early 2020 just before the first Covid lockdown. I have been really pleased with the way in which she has been cared for during a very difficult time for all and the staff and management. They have worked really hard to give excellent care and support to Mum. I live
two to three hours away from Lowestoft, which hinders visiting, even during normal times - making it very important that the staff and management have been very effective in maintaining good communication with me. I am always made to feel very welcome when I visit, and all the team are very friendly. When I visit Mum, she always seems happy and cheerful, which is very reassuring. I would echo one of the other reviewers in stating that it was a very easy decision when I had to make a choice on which care home - Stradbroke Court stood head and shoulders above other homes we considered in the area. Heartfelt thanks to all the team.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your much-appreciated feedback! The last two years have been very hard for all of us, and your words mean a lot to the whole team! Thank you!


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Awards / Recognitions (0)

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Frequently Asked Questions about Kent Square Care Group (formerly APS Care Ltd)

How many Care Homes does Kent Square Care Group (formerly APS Care Ltd) own?

Kent Square Care Group (formerly APS Care Ltd) own 3 Care Homes.

Which Kent Square Care Group (formerly APS Care Ltd) Care Homes have the highest review score?

Burlingham House, Stradbroke Court & Florence House have the highest review score.
Kent Square Care Group (formerly APS Care Ltd) in Norfolk Kent Square Care Group (formerly APS Care Ltd) in Suffolk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kent Square Care Group (formerly APS Care Ltd) to verify any information. View our terms and conditions.