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Care Homes Owned by Kent Square Care Group (formerly APS Care Ltd) in Norfolk

  • Care Homes Owned by Kent Square Care Group (formerly APS Care Ltd) in Norfolk

Kent Square Care Group (formerly APS Care Ltd) Locations in Norfolk (2)

 

2 Care Homes owned by Kent Square Care Group (formerly APS Care Ltd) in Norfolk

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Burlingham House

Dell Corner Lane, North Burlingham, Norwich NR13 4EQ 

9.7 29 reviews
"Absolutely amazing staff couldn't wish for better care and an amazing place looking after my mum. Thank you to everyone. Done such an…"   Read all 29 reviews
Location Type Care Home

Burlingham House is a beautiful historic Manor House, nestled within the Norfolk countryside. The team is proud to offer comprehensive services tailored to meet diverse needs, including Residential and Dementia Care for long-term residents, and Respite… Read more about Burlingham House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 49 Rooms from £1,014 / week
Florence House

29/32 St Georges Street, Great Yarmouth NR30 2JX 

5 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 27 Rooms

Kent Square Care Group (formerly APS Care Ltd) Reviews in Norfolk (34)

Reviews Posted for members of Kent Square Care Group (formerly APS Care Ltd)

Overall Experience

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Review of

Burlingham House

from L J (Friend of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff couldn't wish for better care and an amazing place
looking after my mum. Thank you to everyone. Done such an amazing job each and every one of you. Really couldn't wish for a better care home.

Reply from Angie Venables, Registered Manager at Burlingham House

We are so lucky to have such a dedicated and caring team. Thank you so much for this lovely review it is very much appreciated.


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Review of

Burlingham House

from Jeremy H (Nephew of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Burlingham House in July 2020 following a capability assessment by the council. She was looked after, from the start, very well and settled in easily and she soon accepted being there. At that time her memory loss was only limited, so her move could have been problematic but
it was not.
She has been very well cared for right up to the time of her decline in the last few months and death on 27th September at the age of 101. Last year, when she had her 100th Birthday, Burlingham staff made a great effort to arrange a party for her and for all the residents, including laying on an opera singer - as my aunt was a keen member of a choir when younger. My aunt was single and none of her family lived close, so Burlingham staff became her family. In her last days, they and the local doctor worked together to ensure that she was in minimal pain and discomfort. Many of her relations were able to visit her in this time and to say goodbye. A big thank you!

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Review of

Burlingham House

from P J (Son of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home over a month now mum has been looked after by the staff . Who are all very friendly and helpful. It's a lovely home and the staff are always helpful and kind.
The place is very clean and there is plenty of room for the residents to move around or they can sit and chill.
There
are daily activities to do if they wish.
We are pleased we made the correct decision and have no regets.

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Review of

Burlingham House

from J S (Daughter of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with Mum's care at Burlingham House
for the last four months.
The managers and carers are very professional, caring and friendly,
nothing is too much trouble they never complain about my numerous questions
and needs for Mum.
The food is to a high standard
and when Mum is not feeling hungry, they
will try and prepare something specially for her.
I can relax and know Mum is being very well cared for.
Cannot thank them enough.

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Review of

Burlingham House

from Janice D (Wife of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Burlingham House for 2 months before he passed away. We were both well cared for I cannot praise the carers enough. When I visited they always greeted me by my Christian name. When he became quite frail I didn't want to leave him and in his last few days they arranged for
me to stay near him. I was always looked after well. There were always lots of activities going on for the residents. We had a lovely Christmas Day dinner and Christmas party. Children from a nearby school came in to sing carols on one of the days leading up to Christmas. I cannot praise them enough, carers and managers.

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Review of

Burlingham House

from Chloe K (Daughter of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having previously had experience working in several homes within Norfolk, I can confidently say this care home is one of the best I have visited. All the staff are very friendly and are always ready to have a chat and a laugh with both residents and their relatives. They are all very welcoming and well-trained
to do the job. The home itself is very homely, especially with all the recent refurbishments. The kitchen staff provide excellent food with a great variety. The maintenance team do a great job keeping the home clean and maintained. Activities coordinators keep the residents busy with a different variety of activities including 1:1. Also decorating the home for different events/seasons etc which is nice to see. I would definitely recommend this care home.

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Review of

Burlingham House

from Susan M (Daughter of Resident) published on 15 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Burlingham House and I live in the US. I cannot speak highly enough of the team of caregivers and the quality of service she receives. The communication is excellent and I always feel informed about what is happening with her care.
On a recent visit, I was impressed to learn we could
visit at any time. Every visit my Mum was well cared for, in clean clothing and engaged in great activities. Despite her advanced dementia, she is still able to bake and enjoy her time. Every staff member we encountered was caring and seemed to know Mum well as an individual.
This is a caring, clean, person centered environment! The staff have a wonderful sense of humour and I really enjoyed my visits to Mum. It left me feeling peaceful knowing she is well cared for.

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Review of

Burlingham House

from T C (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlingham House Care Home has provided very good care for my mother over the past few years and I would recommend it to anyone considering residential care for a loved one. Burlingham House have worked with my mother to get her back to the point where she can return home to live with me and my partner.
She was in a very poor state when she first went there and thanks to them, she is back on track. Care staff are very friendly and do go above and beyond. My mum became quite attached to certain members of staff, as they became attached to her. She will return for respite care at some point in the future as I know she will be in safe hands there. I would say I built up a very strong relationship with the manager, in particular. She was always responsive to my emails, calls, requests and any suggestions.

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Review of

Burlingham House

from Patricia C (Sister of Resident) published on 20 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Burlingham House are very kind, caring and approachable. They take great care of each resident, building good relationships with them and their families. I feel that my brother is very well cared for and liked, he is encouraged to take part in daily activities with staff and other residents.
Which he enjoys.
The staff also arrange other activities for the residents and their families for example; A BBQ, Afternoon Tea, singers and other entertainment etc.
Should I have any concerns I am able to discuss with any member of staff and feel listened to and receive support when needed. I know my brother is safe and well cared for.

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Review of

Florence House

from J M (Friend of Resident) published on 24 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Outstanding care and compassion shown to my friend and all the other residents during a very difficult time. Good activities offered to combat lockdown rules. Excellent, caring staff and well-organised manager, who was always available for a chat.

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Review of

Burlingham House

from R G L (Daughter of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Burlingham House for just over 2 years, until his death earlier this year and I cannot praise the staff at the home enough for the excellent care they gave to him.
When it became obvious that my father's Alzheimer's meant he could no longer remain in his own home, we worried
about him being admitted to a care home. However, all our concerns were unfounded once he moved to Burlingham House, he loved this place and actually thought he was staying in a posh hotel!
All the staff are lovely and it was obvious they cared about all the residents. We were warmly welcomed when we visited (there was always tea and biscuits or cake for us too!). During Covid, we were kept updated, with phone calls and video calls so we could keep in touch. They also run a wonderful social media page, full of photos & updates so we could see what he was up to.
Overall, I would highly recommend Burlingham House.

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your kind words of appreciation. We will share these with the Burlingham House team.


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Review of

Burlingham House

from Annette M (Wife of Resident) published on 8 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Burlingham House enough. The managers and all the staff are first class. They work as a team and are carers in the true sense of the word. As families, we are kept updated with our loved one's health, and the Facebook page is a real blessing in these troubled times. No matter who answers
the phone, they always know what your relative has been up to and how they are. They involve residents in so much to keep them motivated each to their own ability. As a family, we are now content in the knowledge that my husband is happy after two previous failures! Lastly the food! Always looks beautifully presented and mealtimes are a joy. Keep up the good work, guys. You so deserve!

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your support and appreciation. They are received with pleasure and knowing that our efforts make all the difference. Thank you!


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Review of

Florence House

from M E (Resident) published on 16 June 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time, the staff have kept all the resident entertained and safe. The activities have been plentiful. The staff are extremely helpful and keeping us all comforted. They have kept our families up to date and had lots of phone calls.

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Review of

Burlingham House

from H M (Daughter of Resident) published on 20 May 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of this wonderful care home for six years. The staff were all very friendly, caring, often going the extra mile. it is extremely clean and homely, with lovely gardens. The food was always home-cooked and well presented and adapted to the individual requirements and tastes. My
family was always made very welcome. We would recommend this home for all your care needs as care is what they do, even for the end of life. Nothing is too much trouble.

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Review of

Florence House

from J G (Resident) published on 21 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here for 3 years and 2 months. I like my bedroom and another reason for being here is medication. My treatment by staff has been satisfactory. Old people's homes probably would not suit me, in case of fire I have been told staff would come to me that is what they are there for. Food varies
in quality, Florence House is always short-staffed at the moment. Fees are high but there are a lot of staff to be paid and central heating costs a lot.

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Review of

Florence House

from H K (Resident) published on 3 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfactory. Smoking situation frustrating. Overall, staff members very good.

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Review of

Florence House

from Rosemary G (Sister of Resident) published on 3 January 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother moved to Florence House, about three years ago, where he was welcomed into a spacious room where he was able to accommodate his library. The meals are a big hit with my brother and visitors are made welcome with available tea or coffee.
The manager and staff have a genuine care and empathy
with the residents and have recently had an addition of a spaniel who is a big hit with the residents.

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Review of

Burlingham House

from G D (Son of Resident) published on 31 October 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for this amazing team of carers.
They have made mom's adjustment to life in a care home pleasant and easy.
Many thanks to everyone at Burlingham House - well done.

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Review of

Burlingham House

from Christine P (Daughter-in-law of Resident) published on 11 July 2019

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law will be 100 at the end of this year. He has been in this care home since August last year and has been shown nothing but respect in all of his personal care needs. Each member of staff is always welcoming, a cup of tea is always on offer, they even offer you to stay for a meal. I have
heard stories from strangers about various care homes, of how they smell and how informal they are, we have no worries here at Burlingham House on such issues, quite the opposite I'm glad to say. Dad was a loner just sitting watching TV before but the staff here have encouraged him into doing activities which he would never have done before which is good for his wellbeing. He would not still be with us if it wasn't for the dedication of these wonderful caring people so well done to management.

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Review of

Burlingham House

from Jill H (Daughter of Resident) published on 25 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Burlingham House for the last 5 months. From the first initial visit to the current day, the standard of care and compassion and commitment to the residents has been consistently impressive. Every single member of staff is so patient and caring and do everything they can to
make residents comfortable, content and safe. Bedrooms are well decorated (to the resident favourite colour), food choice is excellent and delicious and the home, in general, is well presented and clean with good facilities. All staff are so friendly and welcoming and I cannot rate them highly enough.

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