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Care Home Owned by Wood Care Group in West Yorkshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Wood Care Group in West Yorkshire

Only the locations & reviews in West Yorkshire for Wood Care Group are showing below.

View the details of all 8 locations (with 449 reviews) owned by Wood Care Group

Wood Care Group Locations in West Yorkshire (1)

 

1 Care Home owned by Wood Care Group in West Yorkshire

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Abbey Care Village

90 Abbey Road, Fartown, Huddersfield HD2 1BB 

9.8 25 reviews
"Our auntie has been here for years. The staff are always kind, friendly and helpful. They treat everyone with dignity. Management are…"   Read all 25 reviews
Location Type Care Home

Located in a residential area of Fartown in Huddersfield, Abbey Place Care Home & Dementia Village delivers high quality residential care for adults over the age of 60. The home has 78 bedrooms in total, all with en suite facilities and modern but… Read more about Abbey Care Village

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 78 Rooms

Wood Care Group Reviews in West Yorkshire (25)

9.4
Wood Care Group has a Group Review Score of 9.4 (9.402) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Wood Care Group must have a Review Score.

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Review of

Abbey Care Village

from L M (Niece of Resident) published on 31 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie has been here for years. The staff are always kind, friendly and helpful. They treat everyone with dignity. Management are always on hand. A lovely home, thank you.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind review, this will be passed onto the team.


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Review of

Abbey Care Village

from L B (Friend of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here now for a few weeks and the care and compassion for my dear friend is wonderful. Cleanliness is to a high standard with such a warm and friendly environment. Thank you so much for all you are doing not just for my friend but for all of your residents.

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Review of

Abbey Care Village

from T M (Brother of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Abbey Care Village for a few weeks. The care and cleanliness of the home is second to none. They are brilliant. He is calmer and happier and gets on very well with the other residents. Such lovely and caring staff.

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Review of

Abbey Care Village

from Y W (Daughter-in-law of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been residing at Abbey Care Village for several weeks. There is a lovely and friendly atmosphere from the moment you walk through the door. The activities provided are amazing and the cleanliness is 5-star.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you so much for your kind review this will be passed onto the staff team.


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Review of

Abbey Care Village

from S E (Niece of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been at Abbey Care Village for just over a year now. The home has a warm and welcoming environment. Not only does the home care for their residents but they genuinely care for the families of the residents as well. I could not recommend Abbey Care enough. I am so thankful for them.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you so much for your kind review this will be passed onto the staff team.


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Review of

Abbey Care Village

from Louise P (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father from another care home and I will say it has been the best decision. We wish we'd moved him here a lot earlier. The level of care is above and beyond what we could have hoped for. Thank you.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind review this will be passed on to the team.


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Review of

Abbey Care Village

from Joanne B (Daughter of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give the home 0 then I would. My father went in for urgent respite care with a view to longer care as my mum was struggling to care at home. Every time I visited Dad he was sat in the lounge with other residents facing a wall rather than a TV despite the fact I repeatedly told staff he would
be happier in his room listening to music. There was no stimulation or engagement offered at all. Care records showed the activities coordinator visited residents once in 10 days to give them sweets. Some of the staff were rude and unpleasant. He was dirty every time I visited with faeces on his hands and clothes. Staff said they couldn't clean him due to aggression. Care records did not once record staff going back and trying again when Dad got agitated by strangers trying to wash him in an unfamiliar environment. There were no de-escalation techniques or basic dementia communication. The home manager said she didn't know about my dad's 'behaviours' but my dad does not behave the way he did in that home when in the community. He was like a caged animal, unstimulated, ignored, and showed no care. They also put 'DNACPR' next to Dad's name when not discussed with me. He is 75.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your review and we are sorry to hear that you were dissatisfied with the care provided. Having looked into this case it appears that the home was provided false information in the pre admission assessment and that the home is not a suitable setting for a resident with such challenging behaviours, had we been provided with the full information it is not an admission we would have allowed. To address some of the areas you have raised the home has a full activity program and full time activities coordinator evidence of the activities taken place can be seen on our website or social media pages. In respect of the DNACPR this is inaccurate and records do not reflect that. Finally staff receive full training on dementia and de escalation techniques.


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Review of

Abbey Care Village

from H F (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so lovely and caring. There is always a warm greeting from the lady on reception, the management team and all the carers, Activities are great. My mum loves it there and I couldn't imagine anywhere better for her.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words we will pass your feedback on to the team.


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Review of

Abbey Care Village

from Anita W (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Abbey Place enough!
Since my 94-year-old Mum came to stay I have noticed a marked improvement in her health and welfare.
She has settled well and I am relieved that she is well looked after.
Staff, including cleaners etc, are all fantastic!

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind words this will be passed onto the team.


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Review of

Abbey Care Village

from S J (Daughter of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with my mum's care at Abbey Care Village. Any question I have staff are always able to answer and are happy to help with any queries I have. I also love my mum's room.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind words this will be passed on to the team.


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Review of

Abbey Care Village

from Kevin M (Husband of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family, in general, are absolutely over the moon with the care, attention and professional approach of the staff.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for the kind review; this will be passed on to the staff team.


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Review of

Abbey Care Village

from S D (Son of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall atmosphere is very good. All the staff are friendly and my father is comfortable and happy. The home is spotlessly clean.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words this will be passed onto the staff team.


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Review of

Abbey Care Village

from Peter D (Husband of Resident) published on 31 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident at Abbey Care Village for six weeks, and in that time, I have witnessed a wonderful, caring community in which she has flourished.
Initially, here for respite care. I have been so impressed by the whole atmosphere that I have applied for her to become a permanent resident.
The facilities and caring staff have improved her quality of life substantially.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind words, this feedback will be passed on to the team.


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Review of

Abbey Care Village

from E W (Daughter of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent, my dad is so content, the staff are lovely and so efficient.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words these will be shared with the team.


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Review of

Abbey Care Village

from P J (Wife of Resident) published on 13 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are highly satisfied with Abbey Care Home, particularly since it was taken over. The staff are very efficient and kind and very approachable.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words these will be shared with the team.


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Review of

Abbey Care Village

from H L (Daughter of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit. Everybody is always very kind, caring and compassionate. Mum is really happy living here and we can tell she is very well looked after. The staff are very welcoming and easily approachable.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words, we will share your feedback with the team.


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Review of

Abbey Care Village

from A M (Granddaughter of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very helpful to the resident and family.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words, we will share your feedback with the team.


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Review of

Abbey Care Village

from P M (Son-in-law of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is good, no problems at all, the staff are very good and the managers are brilliant. Cheers.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind review this will be passed onto the staff team.


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Review of

Abbey Care Village

from A D (Husband of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Abbey Place Care Home for almost five years. During that time, my wife (who has dementia) and myself have always been treated with kindness and dignity by both management and staff. The care here is excellent and from my observation, all residents are treated with patience. The staff
treat the residents, not letting their dementia issues override the care they receive.

Reply from Andrew Wood, Director at Abbey Care Village

Thank you for your kind words this will be passed onto the team.


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Review of

Abbey Care Village

from C J (Wife of Resident) published on 18 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming and helpful, my husband is always clean and happy. Bedroom and hallways are neat and tidy.

Reply from Faye Callan, Care Home Support Team at Abbey Care Village

Thank you for your kind words, your comments will be shard with the team.


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Awards / Recognitions (0)

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