Akari Care Ltd in Conwy | 2 Care Homes

Review of
Cartrefle Residential Home (Conwy)
from J S (Widow Widower) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My husband, who was diagnosed with dementia, had spent 7 months in the care of Cartrefle Care Home, Llanrwst. During that time he received amazing care and so much love from the staff of the home. They were like a family and treated him as a member of their family. I can't thank them enough for all

their care and concern for my precious husband and for the extreme kindness shown to me as well during this most difficult of times. The manager and staff went far beyond their duty of care in making the last days of my husband's life feel meaningful and loved. He died in September.

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Review of
Cartrefle Residential Home (Conwy)
from G R (Daughter of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Always a warm welcome. Staff are lovely. Nothing is too much trouble. Very clean throughout. Meals smell delicious from the kitchen, homemade cakes are a lovely touch. Mum is very happy at Cartrefle Residential Home. As a family, we feel she has improved since being there, which we didn't think was

possible. We feel she is safe and very well looked after. Thank you to all the staff for easing our minds. You are all stars.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and wonderful feedback about Cartrefle - your kind words will be passed to all the team.

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Review of
Cartrefle Residential Home (Conwy)
from S C (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are always polite and helpful and put the residents first at all times. Very happy atmosphere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and kind words, these will be passed to all our team.

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Review of
Cartrefle Residential Home (Conwy)
from M M (Son of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Cartrefle Residential Home for about five years suffering with dementia. She still has a smile on her face when I visit, that is down to the care she gets from the staff which I feel a more like friends. It is always clean and tidy and mum is always looking clean and well dressed.

The food is top class. They even made mum a homemade birthday cake for her 90th. I could not wish for a better home or care for mum and I look forward to visiting. Thank you from my heart.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your really lovely review of Cartrefle, your fantastic feedback and comments will be shared with all the team.

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Review of
Cartref y Borth Care Home
from M D (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care given to my Mother since she has been a resident here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely feedback and review, this will be passed on to all of our team.

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Review of
Cartref y Borth Care Home
from M L (Friend of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

I have visited our elderly resident four times since she was admitted before Christmas 2023.
I have myself been treated with respect and observed all residents being treated with dignity and respect and given any support required.
The staff are friendly and the building is clean and warm.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review and feedback that will be passed on to our team.

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Review of
Cartref y Borth Care Home
from Dawn F (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident of Cartref y Borth Nursing Home for over 4 months now and I am very pleased with the care provided by staff and management, they are all so friendly, kind, and caring, which gives me peace of mind. My mother's health has improved during her stay and she has regained some

of the weight she lost. Communication is very good and I am kept informed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your very lovely review of our home and team. We are pleased to hear about your mother's improvement and will pass your positive comments to all the team. Diolch am eich adolygiad hyfryd o'n cartref a'n tm. Rydym yn falch iawn o glywed am welliant eich mam a byddwn yn trosglwyddo'ch sylwadau cadarnhaol i'r tm cyfan.

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Review of
Cartref y Borth Care Home
from G W (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mother has settled well in Catref Y Borth. It is reassuring to know that she is cared for so well by the friendly and professional staff at all levels. I receive regular telephone updates and am included in clinical reviews and decision-making.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review about your experience with Cartref Y Borth, we will pass your positive feedback to the team. Diolch am eich adolygiad hyfryd am eich profiad gyda Cartref Y Borth, byddwn yn trosglwyddo'ch adborth cadarnhaol i'r tm cyfan.

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Review of
Cartref y Borth Care Home
from Anne R (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

I’m grateful for the care my Mother is given at Cartref Y Borth. The staff gives us feedback on her routines and keeps us informed of any of her medical/behavioral changes. Mam’s health, including her eating habits, has improved since she moved to Cartref Y Borth, it is her safe and happy place.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely review and kind words about our team and home. Diolch i chi am eich adolygiad hyfryd a geiriau caredig am ein tm a'n cartref.

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Review of
Cartref y Borth Care Home
from C H (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother is well looked after and seems very happy. I feel that she is very safe in Cartref y Borth Nursing Home and seems to be eating well. I am very happy with the care they provide.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your fantastic review and wonderful feedback; this will be passed on to all the Cartref Y Borth team.

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Review of
Cartref y Borth Care Home
from Sharon W (Sister of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience

My sister was very well cared for during her stay at Cartref Y Borth, when she became very poorly she received the upmost loving care in a very dignified manner until the very end. It was a great comfort to our family to know she was looked after in such a loving and caring way by all staff and the

manager.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

We are very sorry for your loss and thank you for your lovely feedback, your comments and review will be shared with the team.

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Review of
Cartrefle Residential Home (Conwy)
from Margaret M (Wife of Resident) published on 5 October 2022

Submitted via Postal Card • Report

Overall Experience

No lounge when visiting. I feel music should be played in the day. Staff are brilliant and welcoming. My husband is always very clean.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review and comments - your important feedback will be passed on to the home.

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Review of
Cartrefle Residential Home (Conwy)
from Carl P (Friend of Resident) published on 29 September 2022

Submitted via Postal Card • Report

Overall Experience

Extremely pleased with everything in Cartrefle Residential Home. I am the brother of a resident's son-in-law. Staff are wonderful, friendly and nothing is too much trouble. Staff working under extreme circumstances due to staff shortage. An activities coordinator needs to be appointed.

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Review of
Cartrefle Residential Home (Conwy)
from Brian P (Son-in-law of Resident) published on 22 August 2022

Submitted via Postal Card • Report

Overall Experience

Staff have been pushed to limits because of staff shortages and because of the pandemic. It has not been easy for them to keep all visitors and residents happy. Things have now become a bit easier for visitors.
The manager is extremely approachable and helpful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review, your praise is much appreciated and will be passed to the team.

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Review of
Cartrefle Residential Home (Conwy)
from Janice P (Daughter of Resident) published on 22 August 2022

Submitted via Postal Card • Report

Overall Experience

Nothing but praise for all the staff who look after my 97-year-old Dad. Nothing is too much trouble. The care home is so clean. Dad's laundry is immaculate. Food always smells lovely when cooking and Dad seems to enjoy everything given to him to eat and drink. Staff have done a wonderful job throughout

Covid and considering they are so short-staffed. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your lovely review, your praise is much appreciated and will be passed to our Cartrefle team.

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Review of
Cartrefle Residential Home (Conwy)
from J J (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience

Whenever we visit, the staff are very obliging and helpful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartrefle Residential Home (Conwy)

Thank you for your kind words and lovely review which will be passed on to our team.

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Review of
Cartrefle Residential Home (Conwy)
from S T (Wife of Resident) published on 8 June 2022

Submitted via Postal Card • Report

Overall Experience

Thanks to the staff my husband is well cared for and I know he is safe. The permanent staff work very hard but have to work with agency staff. I wish the door in my husband's room could be clear glass so that he could have a window in his room, but otherwise, I'm pleased that my husband is at Cartrefle

to be cared for and not at any other home.

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Review of
Cartref y Borth Care Home
from A J (Wife of Resident) published on 7 April 2022

Submitted via Postal Card • Report

Overall Experience

As a family, we are extremely happy that the management and staff have succeeded in offering a secure and happy environment in these difficult and challenging times. The regular staff are highly professional, caring and competent. Sadly the excellent activities coordinator has not been replaced.

Reply from Francesca MacDuff-Varley, Marketing Manager at Cartref y Borth Care Home

Thank you for your lovely words and feedback about our Cartref y Borth team, we are currently looking to replace our fantastic coordinator and hopefully will have this role filled soon.

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Review of
Cartref y Borth Care Home
from Yvonne R (Daughter of Resident) published on 7 January 2021

Submitted via Postal Card • Report

Overall Experience

My mother has been in Cartref-y-Borth for 2 years. She has received excellent care. I have been extremely grateful to the care team during Covid. They have worked very hard to keep their residents safe. My mother always states that the staff have been very good. Visiting has been very limited understandably,

but they are facilitated with residents' safety in mind. Thank you for all your hard work during an extremely difficult year.

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Review of
Cartref y Borth Care Home
from L R (Daughter of Resident) published on 5 January 2021

Submitted via Postal Card • Report

Overall Experience

During last year I haven't been to see mum very often, when I did she seemed happy and content. She would certainly show her feelings if she had any issues with the home. Every time I've phoned to know how she is the staff have been polite and helpful.

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Care Homes Owned by Akari Care Ltd in Conwy

Akari Care Ltd Locations in Conwy (2)

Akari Care Ltd Reviews in Conwy (42)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartrefle Residential Home (Conwy)

Cartref y Borth Care Home

Cartref y Borth Care Home

Cartref y Borth Care Home

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