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Care Homes Owned by Akari Care Ltd in Denbighshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Akari Care Ltd in Denbighshire

Only the locations & reviews in Denbighshire for Akari Care Ltd are showing below.

View the details of all 32 locations (with 1526 reviews) owned by Akari Care Ltd

Akari Care Ltd Locations in Denbighshire (2)

 

2 Care Homes owned by Akari Care Ltd in Denbighshire

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Canterbury House

77 Dyserth Road, Rhyl LL18 4DT 

8.7 49 reviews
"I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is. He's eating more…"   Read all 49 reviews
Location Type Care Home

Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care. The property is a Georgian building that has been purposely converted into a modern… Read more about Canterbury House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 51 Rooms
Preswylfa

20 Russell Road, Rhyl LL18 3DD 

8.1 26 reviews
"My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no…"   Read all 26 reviews
Location Type Care Home

Preswylfa is a privately owned service that is registered for both nursing and elderly care, with a seventy-bed capacity meaning it makes a vital contribution to healthcare in Rhyl and surrounding areas. A flexible service includes offering residents… Read more about Preswylfa

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 68 Rooms

Akari Care Ltd Reviews in Denbighshire (75)

9.3
Akari Care Ltd has a Group Review Score of 9.3 (9.276) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Akari Care Ltd must have a Review Score.

Overall Experience

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Review of

Preswylfa

from S P (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no complaints.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for leaving such a lovely review about Preswylfa Care Home, your fantastic feedback will be passed to all the team.


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Review of

Preswylfa

from D S (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food and drink- Food is not always up to standard, for example, cheap cuts of meat. Friday fish is in a roll? With a small amount of flakey fish.
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer
etc. for a change.
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for sharing your review with us and your fantastic scores concerning care and cleanliness of Preswylfa. Your feedback is very appreciated and a great opportunity for us to look to improve our home, these will be passed to the relevant teams regarding food and activities.


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Review of

Preswylfa

from F A (Wife of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff excellent. Hard-working, caring and understanding. The room my husband is in is rather small, but they are probably all the same, more or less. It would be improved with fresh paint on the wall from the door to the bathroom. Also, the carpet is grubby. The staff say it is harder pushing
wheelchairs etc. on the carpet than it would be if the floor was laminate for example. However, taken as a whole, I think the home is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review and lovely comments about our Preswylfa team, I will be passing your feedback on regarding paint and carpet to our Estates team to see if this is something we can look at for you.


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Review of

Preswylfa

from A P (Friend of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff and very professional and caring, even if understaffed, they show to try their best. I am happy with my friend's care and will miss all of you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review your lovely comments will be passed to the team.


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Review of

Preswylfa

from R W (Partner of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run and staff are polite and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team


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Review of

Canterbury House

from Jonathan D (Stepson of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and
leave.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues who will be over the moon to hear how happy you are.


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Review of

Canterbury House

from J D (Partner of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.
The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your amazing review of Canterbury House and your kind words about our home and team, your feedback and 5-star scores will be shared with all our team.


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Review of

Canterbury House

from T T (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled there. The staff/management are really good with her, even on her challenging days. Quality of the bedroom furniture is poor and her clothes often do not end up back in her room from laundry. It is difficult in a nursing home to get the balance right - but as mum does not suffer with
dementia, I feel that she could be doing more activities/exercise. She often wants to go in the garden (in Summer) but they are not allowed.

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Review of

Canterbury House

from J C (Daughter of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks.
Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.

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Review of

Canterbury House

from S T (Son-in-law of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building
itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for taking the time to leave a review, Dementia is a difficult and challenging illness and we are very sorry for your family's loss.


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Review of

Preswylfa

from Susan R (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather wasn't coping at home, so came into the care home. The staff here are very friendly and professional, the environment is light and airy. The activities team have brought him out of his shell, he is more social now, he's able to get his hair cut and a chiropodist attends. He has chosen
to use his own bedding and bring a couple of things from home. He gets his meals cooked, he's not always happy with them, as he is a fussy eater, but the staff try to offer something else. They have regular entertainment and theme days. He is very happy here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words, your feedback will be passed on to our team.


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Review of

Canterbury House

from C W (Sister of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank or praise the staff in the care home enough. They all, without exception, treat the residents with such dignity it is humbling to me. I visit my sister frequently and no matter when I wander in the staff are working hard to fulfil the needs of all the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful 5-star review and recognition of our team, your fantastic feedback will be passed to our team.


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Review of

Canterbury House

from L H (Wife of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Canterbury House has been wonderful with my husband. The staff have gone above and beyond in their care for him the nurse on his floor has been so approachable and amazing and keeps me informed of any changes and updates on my husband.

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Review of

Canterbury House

from Steve H (Son of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I had difficulties finding a suitable EMI Nursing Home following my Mum's discharge from a secure mental health ward. It's so difficult finding details of the home with the right level of service, and 2 suitable homes refused her admission due to behavioural concerns. But, once we visited
Canterbury House we were greeted with a 'can do' attitude and her transition from hospital to her ensuite room at Canterbury House couldn't have gone better. Since then we continue to be delighted with the level of service. The staff are really lovely and the nurse always keeps us informed of any issues they are attending to. When we advise of our intention to take her out for lunch, she is always ready and her medications are up to date. We feel reassured that she is safe and well cared for. This is also the first home she has been in (she's been in 2 previous residential homes) when she isn't constantly trying to leave. She seems much happier there which is a big relief to us.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review about Canterbury House and our team. We are very happy to hear your mum has settled well and you are happy with her care, this fantastic feedback will be passed on to all our team.


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Review of

Canterbury House

from Jeanette R (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad spent the last 20 weeks of his life before he recently passed away at this fantastic care home. It was the hardest decision for us to have to make for our Dad, but we were no longer able to provide him with the specialised care he needed. We are so glad that we chose this home where he was treated
with so much kindness and dignity by all the staff. We were involved and kept up to date at all times on his everyday needs. He did seem as happy as he could be and settled when we visited him most days. He was always very clean and very nicely dressed, and we couldn't have asked for any more. We take great comfort that he spent the last weeks of his life with lovely, caring staff who go over and above what is expected of them. The manager and staff of this home are truly marvelous and we would like to thank you all so much for looking after our Dad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your wonderful review and amazing feedback for the team, this will be passed on to them all!


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Review of

Canterbury House

from D F (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff... go above and beyond for my lovely mum's needs. Nothing is to0 much trouble... my mum is always well presented... we are always informed of any changes regarding medication etc... the nurse in charge on my mum's floor is so lovely... you can see the caring side in her... the
residents also love her as they follow her as she is such a lovely person... the manager is also a lovely caring lady... cannot recommend this lovely place enough... l can rest assured my mum is happy, safe and well.

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Review of

Canterbury House

from Melanie T (Daughter of Resident) published on 27 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are friendly and nice to speak to. Activities should be on a regular basis or staff to take residents out in wheelchairs for a short walk, stimulating their brains. The garden is wasted space, should be designed with EMI residents in mind - sensory plants, colourful plants and sun catchers. Clothes
are ruined by laundry staff - knitwear is shrunk and we have to dispose of. Clothing - unironed, clothes missing and also seen being worn by another resident (name and room number on labels). Bedding - creased tightly, especially top sheet, looks scruffy. Burnt toast should not be served and is unacceptable and unappetising. Soft palatable food should be given to those requiring it and if on their care plan.
No hand towel in room - ever.
Cold drinks to be in residents' proximity when in their rooms so they can drink when thirsty and not just when it is "time".
Personal presentation is important - tidy, clean clothes, hair combed, shower. People with dementia should be treated with pride and dignity. They rely on carers for this and it should be adhered to. My dad would be mortified if he thought he has been left to walk around in pyjamas, without slippers or dressing gown, or clothes un-ironed and shrunk in the tumble dryer

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your positive feedback about our colleagues, we will certainly be looking into your other concerns and appreciate all comments that can help improve our homes.


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Review of

Canterbury House

from Mandy B (Daughter of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Canterbury House Care Home three months ago and all the staff have been extremely welcoming to him and all the family. The manager has been particularly helpful and reassuring to us as a family and has gone out of her way to ensure my dad is happy and settled.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for leaving us such a fantastic review - your feedback will be passed on to the Canterbury House care team and manager.


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Review of

Canterbury House

from Alexander H (Son of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted under emergency care. All the staff have been excellent with my dad as well as ourselves when visiting. The home deputy has been absolutely amazing with her help and advice. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you so much for taking the time to review our home, your kind words and excellent feedback will be passed on to our team and Deputy Manager.


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Review of

Canterbury House

from Richard H (Son of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very communitive, always help my dad when they can. The understanding and patience they have is very welcoming.

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