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Care Homes Owned by Akari Care Ltd in Durham

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Akari Care Ltd in Durham

Only the locations & reviews in Durham for Akari Care Ltd are showing below.

View the details of all 32 locations (with 1526 reviews) owned by Akari Care Ltd

Akari Care Ltd Locations in Durham (2)

 

2 Care Homes owned by Akari Care Ltd in Durham

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Aycliffe Care Home

Burnhope, Newton Aycliffe DL5 7ER 

9.7 41 reviews
"My dad went into the care home for end-of-life care in December and was there for a fortnight before he died. The staff were absolutely…"   Read all 41 reviews
Location Type Care Home

Aycliffe Care Home is situated in Newton Aycliffe, County Durham, just a five minute walk away from the town centre. It has received a lot of positive feedback about the warm and friendly greeting it gives to visitors . The setting is well known… Read more about Aycliffe Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 54 Rooms
Westerleigh Residential Home

Scott Street, Stanley DH9 8AD 

9.6 57 reviews
"On visiting the home you are always greeted by the friendly staff and are immediately impressed by the sparkling cleanliness of the home on…"   Read all 57 reviews
Location Type Care Home

Westerleigh Care Home is situated in Stanley, County Durham, close to the local market. An ex-colliery village, Stanley has a very friendly, warm and close-knit community feel to it. The staff at Westerleigh are warm and friendly and visitors comment… Read more about Westerleigh Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Younger Adults
  • 58 Rooms

Akari Care Ltd Reviews in Durham (98)

9.3
Akari Care Ltd has a Group Review Score of 9.3 (9.276) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Akari Care Ltd must have a Review Score.

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Review of

Westerleigh Residential Home

from J D (Sister of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the home you are always greeted by the friendly staff and are immediately impressed by the sparkling cleanliness of the home on entering it. All of the staff are very approachable and do their very best to find lost clothing and spectacles which my sister often loses. I am given regular
phone calls and updates and regularly asked if there are any provblems I'd like to discuss. My sister can be very difficlt on occaions but is always treated with respect and especually understanding. I could recommend this home to anyone who has a loved one who requires permanent care. They will be very well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review about Westerleigh, your feedback will be passed to all the team.


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Review of

Westerleigh Residential Home

from A H (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mainly chose this home because it was close so family visit's were easier.
Staff are friendly and polite, take care of the residents well.

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Review of

Westerleigh Residential Home

from P C (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed by the standard of care shown by staff. I witness staff interacting with my Dad and other residents in a lovely manner. I can see that all staff, as well as the carers, treat the residents in a friendly manner and that they keep an eye on the residents to make sure they are OK. Carers
keep me updated if any medical issues crop up with my Dad's health and contact me to update his care plan. Carers ensure my Dad is clean and dressed and know his dietary likes and dislikes. They ensure he gets his daily newspaper and tell me he eats better when he has his meals in the dining room. I can see that Dad enjoys the activities, especially when singers are invited to the home as he likes to listen to the music. My Dad also likes to sit in the movie lounge room and I see him chatting with other residents.

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Review of

Westerleigh Residential Home

from David P (Husband of Resident) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do believe that Westerleigh Residential Home is as good as it gets. I've been married for 56 years and I'm confident that she could not have better care. I can rest easy knowing she's in safe and caring hands.

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Review of

Westerleigh Residential Home

from Shaun C (Son of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home in a 'real sense'. It's one big family, they don't have patients or residents, everybody knows each other, staff, nurses, cleaners, managers, residents and the visitors. The staff miss nothing and keep track of everything but it isn't like a hospital, it's just like a 'home'!

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Review of

Westerleigh Residential Home

from Lorraine T (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into care and the care has been exceptional. Everyone is so friendly towards all the family. Nothing is a problem to them and go beyond themselves to make Mam settled.
The manageress is fantastic to point of decorating Mam's room to help Mam settle more. As she's finding the move into care
hard and frustrating as she has dementia.
I would recommend Mam's care home to anyone who is wanting their loved ones to be cared for.

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Review of

Westerleigh Residential Home

from Steven E (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been looked after well. At times of trouble, the care home has always communicated closely with me and my sister, and I feel she is safe at the care home and have no hesitation in saying she is well looked after. Staff always communicate any changes in behaviour and routines well.
My mother is happy as she can be at the care home.

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Review of

Westerleigh Residential Home

from G B (Nephew of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally seems very good, but noticed a couple of things. Care nurse came with us when visiting Aunty. I'd bought her some paints and brushes. Care nurse said she would do it with Aunty and when I revisited, nothing had been done. She can't read or even watch TV so I thought that painting might give
her an interest. I'm disappointed no one has sat with her to do it with her.

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Review of

Westerleigh Residential Home

from R D (Son of Resident) published on 14 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth care home my mother has been in in the last 18 months, granted two of those were for rehab after falls. Of all four care homes - this is the only one she has settled into and feels safe, comfortable and happy.

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Review of

Westerleigh Residential Home

from Sharon R (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in your care since June 2024 after being discharged from Auckland Park Hospital. She has had her moments in your care and I am very happy with the hospitality she is receiving. Everything from meals to activities. I realize she is a difficult person, has a short temper (always has).
Lashes out, throws things and can get very argumentative at times. All the staff I have met in the home are brilliant - I can't fault them. She had a few issues and I received calls every time, emergency services called sometimes taken through to the hospital - I was informed. The Care and Compassion of the staff is second to none. Even Elvis Pressley is entertaining the residents.

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Review of

Aycliffe Care Home

from Mandie S (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home with very caring staff. Regular use of agency staff does not seem to affect service delivery. Cleanliness is good, no awful smells (always a bonus). The only negative comment is around communication between management and me (as next of kin) but hopefully, this will improve when the
recently departed manager is replaced. Overall, very satisfied with my mother's care.

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Review of

Westerleigh Residential Home

from Lynne M (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care Mam receives and happy with communication regarding Mam's care through the staff. Staff always helpful and keep us updated regarding Mam's well-being. Any medical assistance they ring the GP and always keep us informed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review, your feedback will be passed to all our team.


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Review of

Westerleigh Residential Home

from Phil D (Nephew of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Westerleigh for nearly a year. He's happy, content and well looked after. He's been falling a little recently and the staff are going out of their way to make sure he is cared for and most importantly safe. All of the staff, without exception, are brilliant, I cannot praise them
enough. Thank you!

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your amazing 5-star review, your amazing feedback will be passed to all our team.


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Review of

Westerleigh Residential Home

from W P (Daughter of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care my mother receives, she is well looked after, very good communication between myself and the staff, nothing is a bother, the staff are very friendly, if she needs any medical assistance they ring the GP or community matron straight away to make sure she is seen to asap.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your fantastic feedback that we will pass to all our team.


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Review of

Aycliffe Care Home

from S T (Daughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into the care home for end-of-life care in December and was there for a fortnight before he died. The staff were absolutely wonderful from start to finish and went the extra mile! I have nothing but praise for them. They implemented the Namaste plan we had developed to ensure my dad had
familiar and comforting sensations and cared for us as a family with compassion. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review, your kind words and praise at this sad time will be passed to all our team.


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Review of

Aycliffe Care Home

from S T (Daughter of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family and I are extremely happy with the care my mother has received since arriving at the home in October 2023. We know she is being very well looked after and is safe. All staff at the home are friendly and genuinely care for her.

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Review of

Aycliffe Care Home

from D B (Daughter of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, very friendly warm atmosphere in the care home. The staff are always very helpful and always have a smile on their faces. Lots of activities going on, always clean and tidy. I know my mum gets really well looked after at all times.

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Review of

Aycliffe Care Home

from T F (Daughter of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic management and staff, kind and caring.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your lovely review, your wonderful feedback will be passed to our team.


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Review of

Aycliffe Care Home

from Tony W (Son of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words the high level of care and professionalism coupled with empathy the care home has shown my father.
His whole menina has improved alongside his well-being. This is down to the staff and facilities.
Thank you for all you do; it is very much appreciated.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your wonderful 5-star review; your fantastic feedback will be shared with all our Aycliffe team.


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Review of

Aycliffe Care Home

from David S (Son of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, on a whole, are exceptional there are 1 or 2 who aren't generally as good. The exceptional staff give the home a family feel. They genuinely care.
The only times that they are let down is when there is short staffing, possibly holidays or staff sickness issues. Then you can see the staff
getting stretched and stressed.
I sometimes feel the meals could be a little better, they sometimes don't look the most appetising so we often bring fresh food in to supplement.

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