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Care Home Owned by Akari Care Ltd in Kent

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Akari Care Ltd in Kent

Only the locations & reviews in Kent for Akari Care Ltd are showing below.

View the details of all 32 locations (with 1526 reviews) owned by Akari Care Ltd

Akari Care Ltd Locations in Kent (1)

 

1 Care Home owned by Akari Care Ltd in Kent

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Frindsbury Hall Nursing Home

Frindsbury Hill, Strood, Rochester ME2 4JS 

9.3 53 reviews
"I made an enquiry about bringing in my daughter's dog to the home so my dad could see her and I was instantly given an answer of yes and…"   Read all 53 reviews
Location Type Care Home

Frindsbury Hall Care Home is situated close to the River Medway in Kent, just a few miles from Rochester and Gillingham, and the historic naval docks at Chatham. Three qualities of Frindsbury Hall that make it special would have to be their homely… Read more about Frindsbury Hall Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 74 Rooms

Akari Care Ltd Reviews in Kent (53)

9.3
Akari Care Ltd has a Group Review Score of 9.3 (9.276) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Akari Care Ltd must have a Review Score.

Overall Experience

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Review of

Frindsbury Hall Nursing Home

from D T (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made an enquiry about bringing in my daughter's dog to the home so my dad could see her and I was instantly given an answer of yes and that they really liked animals to come in. Every time I ask for anything from the staff they get it sorted or find out an answer immediately. They never make me feel
like I am asking too much and are always so very kind in their approach to me and my dad and family. The longer my dad is in the home the more we feel like the staff are an extension of our family.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues.


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Review of

Frindsbury Hall Nursing Home

from Agron B (Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Frindsbury Hall for nearly four years, I am from another country so was a bit anxious. The day I came my dad passed away I was given comfort and support from all. I am very happy living here, everyone is so kind to me and help when needed. The manager supports same football team
as me , we get on very well, we have a chat every morning. I enjoy the home cooked food and always join in with all the activities daily, I have made many friends here, I feel like we are one big family, my room is lovely I even have my own fish tank, coffee machine.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review of Frindsbury Hall, your wonderful feedback will be passed to all the team. We are very happy to hear you are enjoying living here with us (and your fish!)


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Review of

Frindsbury Hall Nursing Home

from Kay C (Daughter of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was cared for at Frindsbury Hall Nursing Home for respite as we were on holiday for 2 weeks knowing that he's was in great hands with the staff, and give us a warm welcome to ask for help and nothing was too much for them. Food was excellent and big shout out to the manager for letting my dad
stay here. Could not ask for a better place for our dad to be at. Much appreciated, thank you again.

Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Thank you for your wonderful review and feedback, your kind words will be shared with all the team.


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Review of

Frindsbury Hall Nursing Home

from D O (Friend of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling care home! A toxic culture from management down!
Many of the staff appear inadequately trained in all aspects of care, they lack compassion and knowledge of the resident's complex needs, the neglect of residents is widespread, as is the rudeness and unprofessionalism of staff from the management
down.
The staff are regularly observed sitting together on their phones or talking about residents and their carers.
Most of the residents on one floor are in bed all day, with buzzers being ignored, and even out of reach of the resident, staff only going in there at meal times or pad change. (I went in to visit my friend every day at different times due to my concern about her care) bad practice and neglect was witnessed by myself and my daughter on every visit! Our 19-page complaint is currently being investigated.

Reply from Francesca MacDuff-Varley, Manager at Frindsbury Hall Nursing Home

Our team are fully trained, knowledgeable, and compassionate to all our residents and their needs. We do use handsets, part of the online care system, to note and record care for all our residents keeping a comprehensive and efficient record of care - sadly, these can be mistaken for phones. However, we fully appreciate all feedback given and would like to thank you for your review. Please be advised all complaints are taken seriously and investigated through our Company Complaints Procedure


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Review of

Frindsbury Hall Nursing Home

from Julie D (Daughter of Resident) published on 7 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault anything about my mother's stay at Frindsbury. All the staff were so friendly, caring and helpful. Nothing was too much trouble. The food was excellent, the activities were varied. If there is one thing to mention then it's the wood around reception, needs some TLC. Other than that
keep up the good work.

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Review of

Frindsbury Hall Nursing Home

from S B (Daughter of Resident) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my father was only with you for a short while, I couldn't give a full review but everyone was friendly and helpful from what I could see.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely feedback that will be passed on to the team.


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Review of

Frindsbury Hall Nursing Home

from Sarah G (Ex Family Member) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all friendly, kind, caring and very polite.
The care they give is like treating their own family members.
The home is warm and inviting, with good facilities.
Any requests were listened to, and action was taken whenever necessary.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your 5-star review; your lovely feedback will be passed on to our Frindsbury Hall team.


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Review of

Frindsbury Hall Nursing Home

from Pat K (Sister of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My previous concerns have all been discussed with management and resolved. Any worries I have in future I can discuss with the manager. My sister is settling in nicely now and seems very happy and well-looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

We are really happy we could address your concerns for you and that your sister is settling in well, your lovely feedback will be passed to the team.


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Review of

Frindsbury Hall Nursing Home

from D L (Son of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards are great and it's very welcoming every time I visit here. My dad is happy and satisfied and I'm very grateful for all the care they are giving him.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words, we will pass these to all our Frindsbury Hall team.


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Review of

Frindsbury Hall Nursing Home

from L K (Son of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just a big thank you to you all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words, we will pass these to all our Frindsbury Hall team.


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Review of

Frindsbury Hall Nursing Home

from Kenneth C (Brother of Resident) published on 10 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are fantastic, my sister has come on very well since being here.
I can't comment on value for money as I don't have an idea of cost. The room looks tired in decor as a lot of the home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our team. We will pass your comments on regarding the decor and hope to improve this for you moving forward.


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Review of

Frindsbury Hall Nursing Home

from Jo S (Daughter of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frindsbury Hall Nursing Home and all the staff are the reason I can sleep at night knowing my mum is safe and well looked after. I can’t thank everyone enough for all they do for Mum and all of our family. Nothing is ever too much trouble.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and fantastic feedback.


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Review of

Frindsbury Hall Nursing Home

from Gillian M (Daughter of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Frindsbury Hall are amazing, so kind, thoughtful, professional and fun. The home is clean and well-presented and any issues are dealt with quickly. There is a variety of rooms for differing needs and Mum's room has all she needs. The staff treat Mum with dignity and respect, whether she
appreciates it or not! Thank you for keeping my Mum safe and cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our home and team - these will certainly be passed on to them all.


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Review of

Frindsbury Hall Nursing Home

from Paul K (Nephew of Resident) published on 21 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Frindsbury Hall Nursing Home in late August, she was/is self-funding and my wife visited another care home before choosing Frindsbury Hall. It was the best move for my aunt, she can be very "stroppy" when not getting her own way and the staff have been wonderful in their care of her,
with no faults or criticism.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review, your praise will be passed to the team.


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Review of

Frindsbury Hall Nursing Home

from Joanne S (Daughter of Resident) published on 8 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a difficult decision when choosing a care home for a beloved relatives end of life care. I am so pleased we chose Frindsbury Hall.
I felt the staff treated my mum with the same level of care as they would their own relatives. She was encouraged to join in with activities, but her wishes were
respected if and when she chose not to. The food was of a good standard as was the cleanliness. As relatives, we were made to feel welcome and were kept properly informed of our mum's condition at every stage. The staff did an excellent job of managing our expectations and did so compassionately. Having entrusted our mum's care to Frindsbury gave us a great deal of peace of mind at a stressful time. I cannot speak highly enough of the service we had from the staff of Frindsbury Hall. Highly recommended.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your wonderful review and comments that will be passed to all our Frindsbury Hall team.


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Review of

Frindsbury Hall Nursing Home

from P S (Daughter of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum arrived at Frindsbury Hall, the staff went above and beyond to care for her and us. They treated her with such dignity, almost like she was their own mum. I really felt like she was being cared for by family. I couldn't have asked for a better place for my mum to spend her final
years.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

We honestly couldn't ask for a nicer review than this. We are very happy we could do this for you and your family, and I will pass this lovely feedback to our Frindsbury Hall team.


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Review of

Frindsbury Hall Nursing Home

from Patrick R (Husband of Resident) published on 14 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent at all times and staff very caring at all times.

Reply from Deborah Mabey, Manager at Frindsbury Hall Nursing Home

Thank you for such a lovely review, you have an amazing caring family.


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Review of

Frindsbury Hall Nursing Home

from M L (Sister of Resident) published on 30 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and friendly and do their best to help.

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Review of

Frindsbury Hall Nursing Home

from S C (Son of Resident) published on 5 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of the home. Has made a real difference to mum since she's been here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review, I will pass this to the team at Frindsbury Hall


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Review of

Frindsbury Hall Nursing Home

from D S (Brother of Resident) published on 21 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was only with you for two and a half months until he sadly passed away. Although visits by me were restricted because of covid, I was able to visit very regularly. I found the staff very pleasant and helpful, the home was very clean and maintained to a very high standard. Towards the end,
everyone was so compassionate and caring to both my brother and me.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Please accept my sincerest condolences and I am glad we could make the last months comfortable for both him and your family.
Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff.
Many Thanks


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