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Care Home Owned by Akari Care Ltd in Lancashire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Akari Care Ltd in Lancashire

Only the locations & reviews in Lancashire for Akari Care Ltd are showing below.

View the details of all 32 locations (with 1526 reviews) owned by Akari Care Ltd

Akari Care Ltd Locations in Lancashire (1)

 

1 Care Home owned by Akari Care Ltd in Lancashire

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Lindsay House

Parbold Hill, Parbold, Wigan WN8 7TG 

8.0 31 reviews
"Lindsay House has been excellent for my mum's care needs. Used the home for respite first, then decided to put Mum in full-time in June…"   Read all 31 reviews
Location Type Care Home

Lindsay House is situated in peaceful, scenic surroundings on the well-known beauty spot of Parbold Hill. Its extensive refurbishment and investment gives the home a friendly and comfortable environment where residents are cared for by a dedicated team. There… Read more about Lindsay House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 31 Rooms

Akari Care Ltd Reviews in Lancashire (31)

9.3
Akari Care Ltd has a Group Review Score of 9.3 (9.276) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Akari Care Ltd must have a Review Score.

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Review of

Lindsay House

from Jane B (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindsay House has been excellent for my mum's care needs. Used the home for respite first, then decided to put Mum in full-time in June this year. My mum has settled in really well, the carers are excellent, you can tell they have your mum's interests and needs at all times. Carers are always friendly
and will always engage in conversation. Any issues you may have the home has a friendly approach to answer any questions you may have. I am very happy because my mum is happy being here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


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Review of

Lindsay House

from Steven P (Son of Resident) published on 22 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lindsay House I would most certainly recommend, very friendly staff, loving to the residents, extremely professional, a very happy environment.
We as a family are more than happy with the care our father is receiving.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful feedback that will be passed to our team.


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Review of

Lindsay House

from N L (Daughter of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a permanent resident at Lindsay House and we are so happy with how well he is cared for. The staff are so welcoming when we visit (most days for us as we live locally) and have such a lovely way with all the residents.
It is very reassuring for us to know my dad is in safe hands and he has
settled in so well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review and feedback, we will pass this to our Lindsay House team.


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Review of

Lindsay House

from Kathryn M (Daughter of Resident) published on 30 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad stayed at Lindsey House and did not receive a good standard of care. I would not recommend Lindsey House to look after anyone with a later diagnosis of Alzheimer's as the staff are lacking in experience and simply cannot tolerate that does not comply with their ways of running the home. We as
a family were very relieved to move Dad out of Lindsey House. Their lack of care when following basic instructions from a GP was dire, and sadly their lack of action has left us with no choice but to formally complain to Akari Care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, I can confirm your concerns have been received and are currently being investigated.


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Review of

Lindsay House

from P C (Wife of Resident) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lindsay House for four weeks and after an unsettled start which was quite brief he has settled really well, this I have to say is due to the attention of the staff and the comfortable surroundings. I just have one comment that is the garden area could be made more secure to allow
residents access to the outside.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely review. We are so happy he has settled in well with the team and your comments will be passed to the team about the garden - thank you for taking the time to give us your valuable feedback.


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Review of

Lindsay House

from Gill H (Daughter of Resident) published on 29 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An amazingly dedicated team who want the best for the residents.

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Review of

Lindsay House

from A B (Respite Resident) published on 24 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After surgery, I came to Lindsay House for six weeks. Without exception, the staff have been kind, caring and concerned. I have been invited to a little staff out of hours get together. I will miss their friendship and help.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely review, your praise of both the home and care team is much appreciated and will be passed on to them.


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Review of

Lindsay House

from D B (Daughter of Resident) published on 10 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to put mum into respite at the last moment. Mum was extremely daunted however the staff made her feel very welcome and safe. The staff were wonderful and gave mum so much care, she was sad to leave and it gave me peace of mind knowing she was being looked after so well. Can't thank them enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your fantastic feedback - we are very happy your mum felt welcome and cared for. Your lovely feedback will be passed to our team.


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Review of

Lindsay House

from Gabrielle H (Daughter of Resident) published on 7 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum is 90 and has vascular dementia and Alzheimer’s. She tends to wander and gets confused and often tries to leave the home which she has visited before for respite. I feel that as her Alzheimer’s has progressed the management have been less able to accommodate her needs doing the bare minimum for
her well-being and safety and rather blaming her for things rather than understanding the disease. Staff are generally matter of fact rather than sweet and caring in manner. Management are rude or just indifferent. After a fall my mum was visited by a doctor 5 days later despite being in pain. The home in my opinion should not take Alzheimer’s sufferers.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for taking the time to review our home and appreciate some of the positive star ratings you have given us, all your other comments will certainly be forwarded to the home.


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Review of

Lindsay House

from Janice E (Daughter of Resident) published on 21 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, your lovely comments will be passed to our Lindsay House care team.


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Review of

Lindsay House

from Gaynor W (Daughter of Resident) published on 15 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lindsay House are very kind and caring. They do a great job looking after my mum. My mum always tells me how delicious the food is here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for the lovely review - we'll be sure to let our fantastic kitchen team know your fantastic feedback!


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Review of

Lindsay House

from Ian C (Son of Resident) published on 7 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Lindsay House are helpful and friendly but professional at all times. Father settled in very well and is happy to be here. He is well-fed and always pampered by the girls. He is clean and tidy, as is his room. I would personally recommend Lindsay House for anyone requiring 24/7 residential
care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your positive review and recommendation, your lovely words will be shared with our Lindsay House team.


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Review of

Lindsay House

from M V (Daughter of Resident) published on 15 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Lindsay House. The staff are lovely and caring and take excellent care of her. She loves the food and the facilities are excellent. Her room is very lovely and she really likes it.

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Review of

Lindsay House

from G B (Grandson of Resident) published on 13 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, great location with lovely gardens.

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Review of

Lindsay House

from Mark H (Son of Resident) published on 13 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view with/during the COVID restrictions the staff have been really kind and have been keeping me up to date with my mum's well being when I have enquired. I can see that my mum is happy and very well cared for.

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Review of

Lindsay House

from David S (Son of Resident) published on 10 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last twelve months, during the pandemic, the standard of the care and services provided at Lindsay House have remained consistently high. While I have hardly been inside the property in this time I have been impressed by the way the service has been managed and by the attitude and application
of the staff. I understand that there are now very few homes in the locality that have not been affected in some way by coronavirus and it is a credit to the staff that Mum and the other residents have been kept safe and well.

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Review of

Lindsay House

from Debbie W (Daughter of Resident) published on 9 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Lindsay House to be the most caring, considerate, and responsible people I have ever met. They give so much love and attention to the residents. They treat them like they are their own family. My mother is so happy, loved, cared for and always clean, there is always attention
to detail from the staff. The home always smells clean, homely and of home-cooked food. Everyone is happy and always smiling. The most wonderful place I could have wished for for Mum.

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Review of

Lindsay House

from J C (Daughter of Resident) published on 9 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2020. Due to COVID-19 restrictions, I have only visited once, outside. Her level of dementia and mental capacity means that unfortunately, this was quite stressful. She didn't recognise me (made harder by wearing a mask) and couldn't understand why she had to
sit still. However, the staff involved were excellent and very patient and caring. We get regular updates by phone and are happy with the standard of care received.

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Review of

Lindsay House

from Tim W (Nephew of Resident) published on 16 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent dedication to providing a safe and caring service throughout the COVID lockdown/restrictions period. It cannot have been easy for staff, but the home has managed a very difficult situation well. I have been kept informed and given the opportunity to speak with my aunt through WhatsApp at any
time I wanted, and when it was possible, visits in the garden were arranged and managed in a very safe way.

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Review of

Lindsay House

from Margaret B (Daughter of Resident) published on 24 January 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had regular stays at Lindsay House for several years. It is the only place she has ever stayed. She calls it her second home and she feels welcome and well looked after. Equally, I feel happy and relaxed to leave Mum at Lindsay House. All the staff are consistently helpful, courteous, friendly
and respectful. I feel they genuinely enjoy having Mum stay and always want to know when she will be back again. Our sincere thanks to all concern.

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Awards / Recognitions (1)

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