Akari Care Ltd in Northumberland | 3 Care Homes

Review of
Crofton Court Residential Care Home
from J R (Grandson of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My grandad has moved in around Christmas 2024. He has been looked after and welcomed from the first day he arrived. Can't recommend Croften Court enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team

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Review of
Bridge View
from Hannah G (Granddaughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

I can not thank the staff at Bridge View enough for the care and support they have given over the last few months. My grandma sadly passed away yesterday but was treated with such dignity and respect throughout. Outstanding carers who genuinely care, approachable and compassionate management. They looked

after her like they would their own family and I will be forever grateful. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Our thoughts are with you and your family at this sad time and your kind words will be passed to all our team.

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Review of
Bridge View
from Judith B (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

My mam was a resident here for ten months until her passing on November 14th 2024. The manager and his staff are, without doubt, the best ever. Dignity, respect and total love and care were displayed always toward Mam and us, as a family. Always supportive and kind. You are safe in the knowledge your

loved one is respected. I can't recommend them enough. Thank you is not enough!

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Review of
Crofton Court Residential Care Home
from Pauline H (Daughter of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

All staff are friendly and helpful. My mum seems to be very happy here. The home always appears to be clean and tidy and the decorations for Halloween were brilliant and the residents were all very enthusiastic. All in all I would be happy for my mum to stay here permanently.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review. Your wonderful feedback and 5-star scores will be shared with the Crofton Court team.

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Review of
Red Brick House
from E M (Daughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Care staff have excellent communication skills with residents/each other/families. Nursing care of an excellent standard so that families know their relative is being well looked after. Each resident is treated with dignity and respect and as an actual individual. All round teamwork is evident in keeping

relative comfortable.

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Review of
Crofton Court Residential Care Home
from P D (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Staff are always lovely and helpful. Always kept informed of any issues with mam, also regular meetings for residents to discuss anything they would like changing. Food always looks lovely with plenty of choice. Mam is always treated with dignity and respect, can't praise them enough, then to say I

fully trust them to look after man as I am no longer able to be her carer.

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Review of
Red Brick House
from C T (Wife of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Red Brick House are excellent. They are very caring and professional. My husband is very well looked after a safe. He has a comfortable room and the food is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your wonderful review, your amazing feedback will be shared with all our team.

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Review of
Red Brick House
from G G (Husband of Resident) assisted by family/friend published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff were incredible. I honestly don't know how they do the job they do as there is so much sadness. They always had a smile for my wife and me, a kind action that helped me enormously.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely, kind words that will be shared with all our team. We are also privileged to see happiness which makes our work worthwhile and your praise will mean the world to the team.

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Review of
Red Brick House
from K B (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The warmth and the understanding we all received from the staff were amazing and Mum's care was dealt with, with dignity and compassion. Thank you especially for taking such good care of my dad who would have been lost without you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your lovely review and kind words that will be shared with all our team.

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Review of
Red Brick House
from M A (Daughter of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff in Red Brick House are extremely helpful to both family and residents. I feel that when I am unable to be with Mam, she is safe and very well cared for. Mam has struck up close, but professional relationships with all staff. Red Brick is a friendly environment any time of day when I arrive.

Reply from Francesca MacDuff-Varley, Marketing Manager at Red Brick House

Thank you for your fantastic review and feedback about Red Brick House; your lovely comments will be passed on to the team.

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Review of
Bridge View
from David S (Son of Resident) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The care my mother recieved was excellent, they made her last few hours better than I could ever imagine, especially the care my mam recieved on her last day. The two young carers, the manager who went above and beyond their job role that day ensuring my mam was comfortable and pain-free and treating

the family with care and empathy. Big thank you to the senior carer who got everything in place we asked for and the care she gave my mam, honestly can't thank you all enough for what you did.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for your kind words and lovely review of our team which will be passed to them all, our thoughts are with you and your family.

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Review of
Crofton Court Residential Care Home
from A H (Granddaughter of Resident) published on 2 July 2024

Submitted via Website • Report

Overall Experience

Since my grandma has been in Crofton Court the staff have been so supportive and helpful with my grandma getting her independence back after being in hospital for a long time. My grandma can't praise the staff enough.
The staff are very friendly and helpful could not fault them at all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and kind words, your feedback will be passed on to the team.

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Review of
Bridge View
from Penny E (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

It was with great trepidation that we moved Dad (he has dementia) into Bridgeview but we are so glad we did. Although he is getting older and frailer, Dad has settled in extremely well and has a beautiful room. The home itself is in a lovely setting with views of open grassland.
The carers have been

just gorgeous. The carers give us and Dad the widest smiles and always have some good news; it is so good to hear that he's making connections and forging relationships with the staff. The nurses are extremely on the ball, keeping us up to date and contacting the doctor/dentist in a very timely manner if they are concerned.
Of course the warm, caring, professional ethos comes from the management and the manager demonstrates this on a daily basis. It is clear to see the value he puts into the care each resident receives and is readily available for a chat if there are issues or worries. He also values his staff and the home team spirit and warm ethos is everywhere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for such a warm and wonderful review about our home and team. Your feedback and positive words will be sent to our Bridge View team who will be over the moon they have made a real difference to you and your family.

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Review of
Bridge View
from Lelly E (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Bridge View were exceptional - every one of them. My mother has Alzheimer's and they were very good with her when she was feeling low and unsettled. The meals were always hot and the portion sizes were really good. The home itself was immaculate, no offensive smell when you go in either.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for your fantastic five-star review, your wonderful feedback will be passed on to all our team.

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Review of
Crofton Court Residential Care Home
from V G (Daughter of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

The care has been exceptional, the love and flexibility, and humour have made such a difference to my Mum. She was only supposed to do a few weeks respite but her extended stay has been an important transition for Mum and she has loved all the staff here. We can't thank you enough for being people who

care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your wonderful words and fantastic feedback that will be passed on to all our team.

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Review of
Bridge View
from Yvonne A (Sister of Resident) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

All of our family find all staff are great to the residents and families, they will do anything. The manager and admin staff are so helpful and easy to talk to. The activities are always on going and very clean home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for your wonderful words and fantastic 5-star review, this will be passed to all our team.

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Review of
Crofton Court Residential Care Home
from S D (Nephew of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

After short stays at several care homes, my aunty was increasingly unhappy with them. After only a few weeks at Crofton Court she described everybody at the care home as 'wonderful.' I have found the staff and management to be kind, understanding and friendly.

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Review of
Bridge View
from M S (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

Since Mum moved in permanently over a year ago with all the help and understanding. We now feel we can relax as she is well looked after and all her needs are met with 24-hour care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Bridge View

Thank you for your lovely review and fantastic feedback - this will be passed to all our team.

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Review of
Crofton Court Residential Care Home
from Robert F (Son of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Staff are all friendly and very caring. Dad has settled well and his health is much improved since moving here. There are many activities to keep him occupied throughout the day. Communication with the staff is excellent and they are always in contact. Couldn't ask for a nicer home for my father.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your review, your fantastic feedback and positive comments will be passed to all our Crofton Court team.

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Review of
Crofton Court Residential Care Home
from K S (Daughter of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

I have no complaints about the care my dad receives. The staff are all caring and treat him with the respect he deserves. They go above and beyond to make sure he has the care he needs. Activities are well run and the armistice day was great. Well done Crofton Court.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for such a lovely review, your fantastic feedback will be passed to all our Crofton Court team.

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Care Homes Owned by Akari Care Ltd in Northumberland

Akari Care Ltd Locations in Northumberland (3)

Akari Care Ltd Reviews in Northumberland (104)

Crofton Court Residential Care Home

Bridge View

Bridge View

Crofton Court Residential Care Home

Red Brick House

Crofton Court Residential Care Home

Red Brick House

Red Brick House

Red Brick House

Red Brick House

Bridge View

Crofton Court Residential Care Home

Bridge View

Bridge View

Crofton Court Residential Care Home

Bridge View

Crofton Court Residential Care Home

Bridge View

Crofton Court Residential Care Home

Crofton Court Residential Care Home

Awards / Recognitions (1)

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