Akari Care Ltd in South Yorkshire | 1 Care Home

Review of
Hilltop Lodge
from Philip R (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Our mother was allocated a place at Hilltop and took up residence in August 2024. Before being admitted to Hilltop Mum was visited by the Management team and built a positive relationship from the start. I had visited 6 care homes within a 6-mile radius before settling on Hilltop and our first impression

has proved 100% accurate that this is the best care home by far in the area.

One of the real positives is the flexibility of the team to respond to the individual needs of the resident and have consistently reacted to feedback given by myself and my brother (both regular visitors). The nursing and general care is responsive and consistent as well as being applied with a sensitive and warm approach. You can see that a real plan exists for Hilltop particularly evident with regular activities designed and facilitated by two excellent ladies add to this the weekly facility of a hairdresser and you can see the residents feel part of a community. Mum has settled well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your wonderful 5-star review. Your amazing feedback and kind words will be passed to all our Hilltop team who will be over the moon to hear your lovely praise.

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Review of
Hilltop Lodge
from Larraine W (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

I cannot rate this home and all its staff from the top to the bottom highly enough and would give them 10 stars if I could. My mum resided in Hilltop Lodge for 13 years and recently passed away. The care she received was exemplary and when she was at end of life she was still treated with dignity, respectfully

and they spoke to her like a well-loved Grandma. Her family have also been well treated and as we spent so much time there I felt like many of us became more than carer/family and more like friends.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your wonderful review and amazing feedback that will be shared with all our team. What a privilege it was to be able to look after your mum for all those years.

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Review of
Hilltop Lodge
from Helen L (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My mum has really settled in well, the staff are brilliant with all the residents and so kind and caring. The activities are good from what I have seen and the outside area is lovely to sit out on nice days. The food is excellent and there is always plenty. I would love to see more live updates and

videos on the social media page of the daily activities so I can see what Mum is doing each day when I am not there and that she is enjoying herself. It would be lovely to see this.

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Review of
Hilltop Lodge
from B C (Daughter of Resident) published on 17 July 2024

Submitted via Website • Report

Overall Experience

My dad initially went to Hilltop Lodge for a local authority assessment but it was always our hope that having visited the home before he went to stay, that he would spend the last months of his life there. We could not dare have hoped for such a kind and caring place for our loved ones. From my first

interaction with the manager to our final goodbye they were professional and consistently went above and beyond. My dad's spiritual needs were met at the monthly church service held at the home, he had two trips out of the home to a theatre and a friendship lunch. Everyone from the cleaners, carers, nurses, admin staff, activity coordinators, and managers were approachable and kind. I felt that they cared for him as if he were a member of their family.
Thank you.

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Review of
Hilltop Lodge
from Helen B (Daughter-in-law of Resident) published on 18 March 2024

Submitted via Website • Report

Overall Experience

Our mum was admitted to Hilltop Lodge following a stay in the hospital for assessment for permanent care. We couldn’t be happier with the facilities and high standards of care offered.
Hilltop Lodge is excellent, with a modern environment that is bright and well-maintained.
Every single employee has

exceeded our expectations, they are friendly, kind, professional, and knowledgeable.
Care is of the highest standard with attention to personalized, holistic nursing. Resident safety is paramount and we have seen staff interacting with residents constantly in both the sitting rooms and individual bedrooms.
Staff regularly sit with the residents ensuring supervision for prolonged periods.
The food is superb, well presented, and nutritious and the friendly cook offers a wide variety of meals and caters to the individual needs of our very faddy mum!
Senior clinical managers are highly visible, involved in care delivery, and accessible on a very regular basis to families.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your amazing 5-star review. Your kind words and fantastic feedback will be passed to all our team.

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Review of
Hilltop Lodge
from Z E (Father of Resident) published on 8 February 2024

Submitted via Postal Card • Report

Overall Experience

Hill Top Lodge is a very good care home. It is very clean, all the staff are very friendly, making you feel at home. All staff are nice and helpful as well as the laundry and kitchen staff and cleaners, the laundry girls plus another lady are always looking for my dad's lost slippers.
The management

are really good and the running of the home has improved since he first went in.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback that will be passed to our team.

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Review of
Hilltop Lodge
from Tracy H (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

The new management team is making a positive difference to the home.
Staff are responsive to any requests we have regarding Mum’s care.
The home is friendly, bright, and clean.
I feel my mum is safe here and is the most settled she has been.
Thank you to each and every one of the team at Hilltop

Lodge we appreciate all you do.

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Review of
Hilltop Lodge
from Antoinette E (Daughter of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience

Since the new management, Hilltop Lodge is a lovely care home. My dad has been here for three years now, and it is the best to has ever been. All the staff are lovely, and make it a lovely, cosy, friendly home for our loved ones. I cannot fault anything. Lovely to have such friendly faces to greet us

on our visits.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and kind words. We are so happy to hear you are pleased with all the improvements, and your wonderful feedback will be passed on to all the team.

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Review of
Hilltop Lodge
from A R (Daughter of Resident) published on 13 September 2023

Submitted via Website • Report

Overall Experience

Hilltop Lodge is a lovely place. Mum settled in well after being referred for assessment. She was made very welcome when she arrived and has made friends. Her room, albeit small, is clean, as is the rest of the home.
The staff are really nice and helpful and have taken note of any concerns,
Lots

of activities and events for the residents to take part in.
Whilst only been resident for a short time, Mum has been happy and settled here, but we will obviously continue to review this.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review; your kind words will be passed on to the team.

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Review of
Hilltop Lodge
from Caroline H (Niece of Resident) published on 31 July 2023

Submitted via Website • Report

Overall Experience

My experience at Hilltop Lodge will be remembered with fondness and gratitude forever.
The standard and love and care they gave both my aunty and her relatives were of such a high standard it’s really difficult to explain properly.
I know if I was to be ill ever and not with my loving family there

has been no better place than Hilltop Lodge that I’ve seen functioning like that during that period I visited my lovely aunt and I’d be happy that I was placed there
The dignity they gave her was wonderful
The staff worked very hard every day. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for such a kind-hearted review, your lovely words will be passed to our Hilltop Lodge team.

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Review of
Hilltop Lodge
from J B (Daughter of Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience

Dad was transferred to Hilltop Lodge from hospital with complex needs. The care and support he has received has been excellent. We are very happy and relieved he is at Hilltop Lodge and would have no hesitation in recommending it.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and positive feedback, this will be shared with the Hilltop Lodge team.

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Review of
Hilltop Lodge
from C A (Sister of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

My sister was placed into Hilltop Lodge after an extensive hospital stay to be assessed for ongoing care. Having had no experience or dealing with care homes I was given a lot of useful information and help with make me make the decision to keep my sister at Hilltop Lodge rather than move her somewhere

else as she had become used to the staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback - this will be passed to our team.

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Review of
Hilltop Lodge
from Helen H (Daughter of Resident) published on 22 March 2023

Submitted via Postal Card • Report

Overall Experience

Mum was transferred to Hilltop Lodge directly from the hospital for an assessment period. Her room is bright and sunny with a modern ensuite bathroom. My mum has been unable to access any facilities, but I have seen the lounge and dining room which are bright and airy. Individual staff are friendly

and helpful and always willing to help or answer questions.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback - this will be passed on to our team.

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Review of
Hilltop Lodge
from Richard D (Husband of Resident) published on 16 February 2023

Submitted via Postal Card • Report

Overall Experience

Very friendly care home. My wife has been a resident since August 2022 and considering her issues has settled with the help of the carers. All the staff are caring and approachable.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review, your fantastic feedback will be passed to the team.

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Review of
Hilltop Lodge
from Steven G (Son of Resident) published on 17 January 2023

Submitted via Postal Card • Report

Overall Experience

A big thank you to all staff and management at Hilltop Lodge. When my dad passed away at Christmas 2021 we were very worried that our mum wouldn't get over it as they had been together for over 60 years.
She still misses him but thanks to the care and attention she has received from Hilltop Lodge

including social activities she has found a new motivation and is very happy in her new life. She constantly mentions how lucky she feels to be where she is. Thanks again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your heartfelt and lovely review, your kind words will be passed tour team.

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Review of
Hilltop Lodge
from Sue B (Daughter of Resident) published on 14 October 2022

Submitted via Website • Report

Overall Experience

Hilltop Lodge is a great care home. The staff are very friendly and very good at their job. I have full confidence in the home, from the nurses and carers to the house keeping and laundry staff. Please keep up the great job you are all doing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for such a wonderful review - your kind words will be passed to all our team.

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Review of
Hilltop Lodge
from Emily K (Daughter of Resident) published on 30 May 2022

Submitted via Website • Report

Overall Experience

Entrusting others with the care of a loved one is certainly no easy decision, but we would have no hesitation in recommending Hilltop Lodge to others requiring its services.
Hilltop Lodge has a relaxed and homely atmosphere, and the staff are consistently friendly, approachable and genuinely compassionate,

even when faced with challenging behaviours from some of the residents. The staff are hardworking, dedicated and passionate about their work.
The standard of care is consistently high, and residents are treated with respect and dignity.
In addition to supporting Dad, the staff have supported the wider family, showing understanding, sympathy and genuine care, particularly during a difficult two weeks whilst Dad was receiving end of life care.
The food is home-cooked and plentiful, and the home modern and well maintained with excellent facilities.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review - your positive feedback is fantastic to hear and will be passed on to our Hilltop Lodge team.

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Review of
Hilltop Lodge
from Kim S (Daughter of Resident) published on 23 March 2022

Submitted via Website • Report

Overall Experience

I do not recommend this home at all and as a result of that, I give it 1 star.
Due to all experiences, I had when my father was a resident.
No communication .
Constant staff turnover and agency staff employed of very poor standard.
If I could leave zero stars I would.
Management was nonresponsive

to any issues I had. They would listen but nothing was done, problems were still ongoing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for taking the time to review our home, we are very sorry to hear that you feel your experience was not a positive one.

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Review of
Hilltop Lodge
from Stephen C (Husband of Resident) published on 15 March 2021

Submitted via Website • Report

Overall Experience

I was able to visit my Wife for the first time in 20 weeks after the change in Government guidelines. The booking was easily done online and I received reminders and all relevant information. On arrival, I was taken step by step through the testing procedures and visiting protocol.
My Wife has been

in Hilltop Lodge since July and I have not been able to go inside the building due to COVID-19. However what I can say is that I am kept informed of any issues, my Wife always looks clean, tidy and content and you always get the sense that the home is well run and on top of its game.
I have mainly dealt with the same staff throughout this time which is another big plus. Hopefully when restrictions are relaxed completely, family will be able to help take some of the strain off the overworked staff.

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Review of
Hilltop Lodge
from M L (Wife of Resident) published on 8 December 2020

Submitted via Postal Card • Report

Overall Experience

My husband was in Hilltop Lodge for only 2 weeks for end of life care. It was a particularly difficult time because of Covid 19. The staff could not have been more kind, considerate or helpful. The Covid security was excellent and it allowed me to be with my husband when he passed away.

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Care Home Owned by Akari Care Ltd in South Yorkshire

Akari Care Ltd Locations in South Yorkshire (1)

Akari Care Ltd Reviews in South Yorkshire (24)

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