Akari Care Ltd | 32 Care Homes

Review of
Wellburn House Care Centre
from A W (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Wellburn House was mums home for five years and the care she received was wonderful. All of the staff have been kind, caring, helpful, professional, supportive and cheerful. They knew her well and despite some challenging times, they enabled mum to live her best possible life while she was there. And

she always said how good the food was! Thank you to everyone at Wellburn House.

Reply from Francesca MacDuff-Varley, Marketing Manager at Wellburn House Care Centre

Thankyou for your lovely review and kind words about the team, these will be passed to all our Colleagues on your behalf.

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Review of
Dene Park House
from N M (Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been in residence at Dene Park House for just over one year. During that time I have always been looked after most satisfactory as regards health and well being. I have always said since arriving here that I really like it here and would quite happily stay here until I die. "Enough said"

Reply from Francesca MacDuff-Varley, Marketing Manager at Dene Park House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team.

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Review of
Frindsbury Hall Nursing Home
from D T (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

I made an enquiry about bringing in my daughter's dog to the home so my dad could see her and I was instantly given an answer of yes and that they really liked animals to come in. Every time I ask for anything from the staff they get it sorted or find out an answer immediately. They never make me feel

like I am asking too much and are always so very kind in their approach to me and my dad and family. The longer my dad is in the home the more we feel like the staff are an extension of our family.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues.

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Review of
Philips Court
from I S (Son-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall, I find that my mother-in-law receives very good all-around care, with the staff going overboard at all times to help.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your lovely review and feedback, your kind words about our Philips court team will be shared with all our Colleagues.

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Review of
Preswylfa
from S P (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother is overall happy at Preswylfa. She is safe and looked after well. She feels that the food selection is good and has no complaints.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for leaving such a lovely review about Preswylfa Care Home, your fantastic feedback will be passed to all the team.

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Review of
Preswylfa
from D S (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Food and drink- Food is not always up to standard, for example, cheap cuts of meat. Friday fish is in a roll? With a small amount of flakey fish.
Activities- Two members of staff work really hard but not many residents take part. There isn't an activity every day. Suggest a singer/magician/dancer

etc. for a change.
Value for money- Quality of food and lack of regular activities are letting the home down. Do activities have enough budget and input?

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for sharing your review with us and your fantastic scores concerning care and cleanliness of Preswylfa. Your feedback is very appreciated and a great opportunity for us to look to improve our home, these will be passed to the relevant teams regarding food and activities.

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Review of
Preswylfa
from F A (Wife of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

I find the staff excellent. Hard-working, caring and understanding. The room my husband is in is rather small, but they are probably all the same, more or less. It would be improved with fresh paint on the wall from the door to the bathroom. Also, the carpet is grubby. The staff say it is harder pushing

wheelchairs etc. on the carpet than it would be if the floor was laminate for example. However, taken as a whole, I think the home is very good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review and lovely comments about our Preswylfa team, I will be passing your feedback on regarding paint and carpet to our Estates team to see if this is something we can look at for you.

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Review of
Preswylfa
from A P (Friend of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent staff and very professional and caring, even if understaffed, they show to try their best. I am happy with my friend's care and will miss all of you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your review your lovely comments will be passed to the team.

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Review of
Preswylfa
from R W (Partner of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Very well run and staff are polite and friendly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Preswylfa

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team

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Review of
Westerleigh Residential Home
from J D (Sister of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

On visiting the home you are always greeted by the friendly staff and are immediately impressed by the sparkling cleanliness of the home on entering it. All of the staff are very approachable and do their very best to find lost clothing and spectacles which my sister often loses. I am given regular

phone calls and updates and regularly asked if there are any provblems I'd like to discuss. My sister can be very difficlt on occaions but is always treated with respect and especually understanding. I could recommend this home to anyone who has a loved one who requires permanent care. They will be very well looked after.

Reply from Francesca MacDuff-Varley, Marketing Manager at Westerleigh Residential Home

Thank you for your lovely review about Westerleigh, your feedback will be passed to all the team.

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Review of
Frindsbury Hall Nursing Home
from Agron B (Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I have been living at Frindsbury Hall for nearly four years, I am from another country so was a bit anxious. The day I came my dad passed away I was given comfort and support from all. I am very happy living here, everyone is so kind to me and help when needed. The manager supports same football team

as me , we get on very well, we have a chat every morning. I enjoy the home cooked food and always join in with all the activities daily, I have made many friends here, I feel like we are one big family, my room is lovely I even have my own fish tank, coffee machine.

Reply from Francesca MacDuff-Varley, Marketing Manager at Frindsbury Hall Nursing Home

Thank you for your lovely review of Frindsbury Hall, your wonderful feedback will be passed to all the team. We are very happy to hear you are enjoying living here with us (and your fish!)

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Review of
Church House
from S Y (Resident) assisted by family/friend published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

I was moved to Church House in the Nursing Unit following discharge from hospital. I have found all of the staff very friendly and accommodating. Any issues I have had have been addressed straight away. I have found the environment very calming and have a beautiful view from my window over fields

Reply from Francesca MacDuff-Varley, Marketing Manager at Church House

Thank you for your lovely review of Church House, your wonderful feedback will be passed to all the team and we are very glad you are enjoying your lovely view.

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Review of
Philips Court
from M G (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

I think the staff are excellent and have a very difficult job to do. I am very grateful for the care they give to my husband. I think the meals are very poor and the lack of vegetables is bad.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

We are very sorry to hear about your experience regarding the food, this feedback will be passed to our catering team. Your lovely words regarding care will be passed to our Care Colleagues and I would like to thank you for taking the time to review our home.

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Review of
Crofton Court Residential Care Home
from J R (Grandson of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My grandad has moved in around Christmas 2024. He has been looked after and welcomed from the first day he arrived. Can't recommend Croften Court enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care Home

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our team

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Review of
Canterbury House
from Jonathan D (Stepson of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and

leave.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues who will be over the moon to hear how happy you are.

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Review of
Canterbury House
from J D (Partner of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.

The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.

Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury House

Thank you for your amazing review of Canterbury House and your kind words about our home and team, your feedback and 5-star scores will be shared with all our team.

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Review of
Philips Court
from S C (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

My experience here has been great for the 2 and a half years my dad has resided. We love the singers on Monday night, bar night get-together. My dad has settled and now wouldn't go elsewhere.

Reply from Francesca MacDuff-Varley, Marketing Manager at Philips Court

Thank you for your wonderful review and kind words about our home and team, we will share your feedback with all our Colleagues who will love to hear how much your dad loves Philips Court.

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Review of
Wordsworth House
from Louise D (Daughter of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

I was genuinely impressed and deeply moved by the care at Wordsworth House. I was apprehensive about my mother going into a home, but the staff exceeded all my hopes. They weren't just hardworking and professional-they brought kindness, patience, and even humour, making an immense difference. With 24/7

access, I visited at all hours and always saw genuine care. The staff truly valued the residents, creating a warm and compassionate environment. When my mother sadly passed away, their support was exceptional. They handled everything with such understanding, knowing exactly how to comfort each of us. I am profoundly grateful I chose Wordsworth House. The kindness, humour, and dedication of the staff made a difficult time so much easier, and I cannot thank them enough.

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Review of
Canterbury House
from T T (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum is settled there. The staff/management are really good with her, even on her challenging days. Quality of the bedroom furniture is poor and her clothes often do not end up back in her room from laundry. It is difficult in a nursing home to get the balance right - but as mum does not suffer with

dementia, I feel that she could be doing more activities/exercise. She often wants to go in the garden (in Summer) but they are not allowed.

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Review of
Philips Court
from D W (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Absolute disgraceful place. The deputy manager is nothing but a disgraceful human, she's no empathy or any skills whatsoever when it comes to speaking with visitors, or anyone as it happens. I witnessed her shouting at nurses from another facility, who were coming to remove my mam to a safer care facility.

Gave my mam sedatives without any doctors knowledge, left her slumped in a chair on my visit. My mother's first words to me were "I feel punch drunk". She could barely stand up. DOLS informed me of this issue (probably illegal). I'll find out after our family solicitor carries out their investigation. They only shower the patients twice a week, not great when they are mostly wearing nappies. On one occasion my mother was wearing trousers and a skirt, not great practices especially when hygiene priority is almost none existing. Residents left many times day after day in the same clothes with food stains etc on them. Stay well clear of this facility if you value your loved ones.

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Care Homes Owned by Akari Care Ltd

Akari Care Ltd Locations (32)

Akari Care Ltd Reviews (1526)

Wellburn House Care Centre

Dene Park House

Frindsbury Hall Nursing Home

Philips Court

Preswylfa

Preswylfa

Preswylfa

Preswylfa

Preswylfa

Westerleigh Residential Home

Frindsbury Hall Nursing Home

Church House

Philips Court

Crofton Court Residential Care Home

Canterbury House

Canterbury House

Philips Court

Wordsworth House

Canterbury House

Philips Court

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