How many Care Homes does Castlemeadow Care Group own?

Castlemeadow Care Group own 6 Care Homes.

Which Castlemeadow Care Group Care Homes have the highest review score?

The Mayfields Care Home , St John's House & Lincoln House Care Home have the highest review score.

Castlemeadow Care Group | 6 Care Homes

Review of
Highfield House Care Home
from A B (Partner of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The new manager has tightened up things, and it feels a lot more professional - her experience with dementia is a bonus as is visiting without the need for pre-booking - messaging by phone is swift and reassuring. Always a friendly welcoming atmosphere, clean, nicely decorated, no smells, and a lovely

team of people in all departments. The few I didn't rate highly have left. It would be good to meet the night staff. All staff work long hours and it would be nice to feel they had a little more time to check on frailer residents with dementia - things such as warmth and general comfortability and tidy wardrobes and drawers etc. The tea trolley is always a welcome treat especially the homemade cakes!

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Review of
St John's House
from Hilary C (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.

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Review of
The Mayfields Care Home
from D R (Brother of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

During visits and the reports received by other family members the care home is very well run. The residents are well cared for and seeing a family member settled there was very reassuring.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver ensuring all our residents are well cared for.

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Review of
The Mayfields Care Home
from E W (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

All staff work together to provide a safe, caring environment for the residents, often going the extra mile.
The building and individual rooms are spacious and well kept. The food is varied and tasty.
There is a robust system for medical issues and emergencies.
Very good communication from staff

at all levels.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

We are thrilled to hear that you've had such a positive experience with us. It's wonderful to know that our team's dedication to providing a safe and caring environment has made an impact. We take great pride in maintaining spacious, well-kept rooms and offering a variety of delicious meals. Our commitment to both medical care and open communication is something we prioritise, and we're happy to hear it's made a difference for you. Thanks again for sharing your feedback - it truly means a lot.

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Review of
Highfield House Care Home
from M F (Daughter of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum is thriving. She has come out of her shell, she has made friends, and has put on weight. She is also enjoying being alive and it's all thanks to you guys. All Really lovely place for her to live in.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thankyou so much for your lovely review. We are so happy your mum enjoys her time with us. Life in a care home is for living! We feel very passionately about that.

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Review of
Highfield House Care Home
from S W (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been continually impressed and reassured by the service and compassion offered by the staff at Highfield.
Mum has been supported and looked after well. She enjoys the food, activities and the facilities in her room.
Any questions I have had as a family member have been answered in full and

quickly.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you so much for your amazing review. We absolutely adore you and your mum and feel so lucky to have you with us.

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Review of
Highfield House Care Home
from M M (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Initially, the home has well-kept gardens, frontage and interior. The management are very good, and try to accommodate your requests and new residents. Staff are friendly and hard working. The interior is bright and importantly clean. Each room has ensuite facilities. The home is warm, but not overheated,

which is ideal. There are communal, clean areas for residents and visitors, a courtyard, and well maintained rear garden. I would think Highfields would be one of the best residential homes in the region, overall very good.

Reply from Natalie Gray, Registered Manager at Highfield House Care Home

Thank you for your kind words. We are very lucky to have such wonderful facilities and staff available to the people who live at Highfield House. We appreciate your lovely review.

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Review of
Wyndham House Care Home
from N F (Friend of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Very friendly care home, management and staff are very friendly and lovely nothing is too much trouble for them, always there to listen to you if you want to have a chat, the residents always look happy to be there.

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Review of
Wyndham House Care Home
from S B (Daughter of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Wyndham House has exceeded our expectations. Dad has settled in really well. The home has plenty of activities available if the residents want to join in, guests are invited in to talk, sing and even bring small animals in for the residents to interact with. The staff are kind and caring, taking time

to get to know each resident's little ways, nothing is too much trouble.

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Review of
St John's House
from A L (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for

the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.

Reply from Emma Bayne, General Manager at St John's House

Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.

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Review of
Lincoln House Care Home
from Sarah S (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother was recently discharged from hospital and we were lucky enough to get her directly into Lincoln House for the care that she needed.
It has only been a short time that she has been a resident at Lincoln House but I cannot praise the team there enough, in particular the head nurse. If I could

give 10 stars I would. It was all very short notice getting Mum in and they did everything possible to make the transfer run as smoothly as possible. The care they give my mother is nothing less than what I could wish for. Within 24 hrs they had transformed her room to make it so homely for her. Sadly my mother isn't going to get better but since leaving hospital she has looked so much better and with the encouragement of the team there she is already participating in activities that I never thought possible when she was hospitalised. They treat every resident as an individual and do everything possible to meet their needs.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for this 5-star review. We take great pride in our home. We are glad your mother has settled in well at Lincoln House. I shall pass this wonderful feedback on to our team.

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Review of
The Mayfields Care Home
from R S (Relative of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been a visitor to 3 residents from 2019 to date. Each time someone needs care I always highly recommend Mayfields as I have always been impressed by the facilities which are more like a high-class hotel than a care home. As you walk in the door the staff are friendly and welcoming. The caring

staff and catering are top-class. The coffee area is great as if your loved ones is able you can take them there for a drink together. As someone who hopefully has some time before I'd need this facility for myself, I would be pleased to think I could go somewhere like Mayfield.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your great feedback about The Mayfields. Our team work hard to ensure everyone has a great visit and it is lovely to hear you have experienced this. You will always be welcome here at The Mayfields.

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Review of
The Mayfields Care Home
from J B (Niece of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

We had no hesitation in bringing our Aunt to Mayfield as I have been informed with the care home from 2019 when a dear friend was transferred from hospital for palliative care. Since then I have recommended many people whom I continue to visit. The welcome from the start of the stay for patients whether

permanent or short stay is wonderful from all members of the staff. The atmosphere is so warm and friendly and a wonderful place for all who are involved with the 'home'. I have worked in care homes in my lifetime and this one is the top by far, for care for people in need. Super food from the kitchen and all who work in this wonderful home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you for your lovely feedback. At The Mayfields we take pride in making our home feeling warm and friendly. I am delighted that your Aunt had a good stay here. Please do keep in touch. You are always welcome.

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Review of
The Mayfields Care Home
from S W (Friend of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I have been a visitor at Mayfields since 2020 when I accompanied a friend visiting a friend. The place is so warm, friendly atmosphere when you first enter, this runs right through the home with the wonderful staff and their caring attitude towards all the residents. The food always looks nourishing

which is what the residents need. I cannot thank all members of staff for their continuing care in this wonderful care home.

Reply from Ellie Whiting, Digital Marketing Executive at The Mayfields Care Home

Thank you so much for your 5-star review about The Mayfields. We take pride in the services we deliver. Please continue to visit us - you are always welcome.

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Review of
The Paddocks
from B E (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident in the Sandpiper Wing for just over a year. I visit as much as possible, I have found the staff very helpful and caring and feel he is being well looked after. The home is introducing regular resident care plan reviews and meetings with management have been reinstated

with relatives, both are a positive step forward. My husband's room is carpeted, which although regularly cleaned harbours smell and is stained, I have raised this and am aware of budgetary and other constraints, but feel hard flooring would be a vast improvement. Due to design and space, there is no family room available and the communal lounge is often full, which makes accommodating more than one visitor per resident difficult. Several items of my husband's clothing have disappeared despite being marked with his name and room number, the introduced tagging system seems to work reasonably well. Activities and events are really good, e.g., live music, buffets for friends and relatives on special occasions. They have recently introduced a visual offering of meals available for residents to choose from.

Reply from Ellie Whiting, Digital Marketing Executive at The Paddocks

Thanks for your review! We're glad to hear the staff has been helpful and that you feel your husband is being well looked after. Following your conversation with the Care Dementia Manager, the better flooring option has been addressed, and we are figuring out ways to manage the crowded visitor space. We're also working on improving our clothing tagging system. It's great to hear your husband enjoys the activities and new meal menu. We really appreciate your input and are always working to improve our home. Please do speak to us if you have any more concerns!

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Review of
St John's House
from Sophia Y (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They

really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.

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Review of
Lincoln House Care Home
from A W (Niece of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The activity staff and carers are lovely. The activity staff keep the residents active and engaged, they show genuine care for the residents. The carers, who have a hard time as there always seems to be not enough staff to go round, are very caring and patient. The home is friendly and homely but unfortunately

I feel that the staff always appear to be under pressure, whether that's because of poor management or a lack of staff members I'm unsure. We did look at other care homes for my aunt and felt Lincoln House was the best one for her and still believe this is true, even with the few concerns we have.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you so much for your review. We're delighted to hear that both our activity staff and carers have made a positive impact on your aunt's experience at Lincoln House. We are passionate about keeping our residents engaged and supported, so it's wonderful to know that you've noticed their care and dedication towards our residents. We also appreciate your insight regarding staffing pressures, and we take your concerns seriously. Our team works hard to provide the best care possible and were constantly reviewing how we can improve our staffing levels to meet the needs of everyone in our home. We're grateful that you chose Lincoln House for your aunt, and we are committed to continuously improving our services to ensure that our residents feel supported and valued. Please don't hesitate to reach out if you have any further concerns or suggestions.

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Review of
Lincoln House Care Home
from L R (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My nan is in Lincoln House and has been there for over a year and half now. The treatment and care she is receiving could not be better, excellent indeed. My nan is also very happy and feels very comfy and at home.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for your 5-star review. We are delighted to know that your Nan is happy living at Lincoln House. The team works hard to provide a loving and supportive environment, and it's wonderful to know she's enjoying her time there.

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Review of
The Mayfields Care Home
from Graham W (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad has spent a year at The Mayfields and he really appreciates the environment. The modern building provides excellent facilities and all of the staff do everything they can to look after everyone brilliantly, from the outstanding food to the tireless work of the activities coordinator. I live locally

so visit frequently and at all different times, which means I have witnessed the excellent care provided over an extended period rather than a 'snapshot' and I can vouch that the excellence of this care home and it's first-rate staff is not just skin deep.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you very much for this fantastic review. We shall pass your kind words on to all our team at The Mayfields.

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Review of
The Mayfields Care Home
from M M (Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

Mayfields is marvellous! Leaving behind ones 'home', belongings and a familiar lifestyle is a very big and tough decision to make. But for my, I am so happy to be here - after living alone in isolation and fear of falling.
One must be prepared for a new way of life. There is always someone to talk

to and activities to get involved in but areas where there is the chance to sit and have solitude if required.

Reply from Martin Bargeman, General Manager at The Mayfields Care Home

Thank you for your lovely review. We are so glad you are happy living at The Mayfields and enjoying our activities programme.

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Care Homes Owned by Castlemeadow Care Group

Castlemeadow Care Group Locations (6)

Castlemeadow Care Group Reviews (479)

Highfield House Care Home

St John's House

The Mayfields Care Home

The Mayfields Care Home

Highfield House Care Home

Highfield House Care Home

Highfield House Care Home

Wyndham House Care Home

Wyndham House Care Home

St John's House

Lincoln House Care Home

The Mayfields Care Home

The Mayfields Care Home

The Mayfields Care Home

The Paddocks

St John's House

Lincoln House Care Home

Lincoln House Care Home

The Mayfields Care Home

The Mayfields Care Home

Awards / Recognitions (4)

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Frequently Asked Questions about Castlemeadow Care Group

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