Grange Lane, Fernhill Heath, Worcester WR3 7UR
"My mother has recently moved into Fernhill Heath Care Home. Both her, & the whole family have received such a lovely warm welcome from…" Read all 77 reviews
Fernhill House is part of the award-winning Berkley Care Group of luxury care homes. With over 20 years’ experience in caring for older people, the home is proud to offer the highest standard of residential, nursing and specialist dementia care in… Read more about Fernhill House Care Home
Chartridge Lane, Chartridge, Chesham HP5 2SH
"If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others.…" Read all 56 reviews
Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns. The care home is registered to… Read more about Portobello Place
Breeches End, Cumnor Hill, Oxford OX2 9FW
"The staff at Cumnor Hill House are exemplary. I can't praise their caring, attention to detail highly enough. From the moment we visited to…" Read all 127 reviews
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment. This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee. A team of professional… Read more about Cumnor Hill House
23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ
"We were so relieved to move Mum to the Lodge from another home. The Lodge offers excellence in every way. After a relatively short…" Read all 85 reviews
The Lodge at Burcot Grange Care Home is situated in the rural village of Blackwell, supporting residents living with dementia. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy… Read more about The Lodge at Burcot Grange
Queensway, Leamington Spa CV31 3JY
"From first contact, the customer focus, responsiveness, empathy and attention to detail from one staff member in particular at Jubilee…" Read all 25 reviews
Welcome to Jubilee House. The team make a promise to every resident to make the home theirs, to empower them to live well today and thrive tomorrow. TYPES OF CARE RESIDENTIAL A lot of care home residents are perfectly able to live alone, but… Read more about Jubilee House Care Home
Hallam Fields Road, Birstall, Leicester LE4 3LX
"Dad stayed here for 4 weeks respite care so he could build up his strength and confidence following a stroke - and it was absolutely the…" Read all 84 reviews
Cedar Mews Care Home is a luxury setting located in a residential area in Birstall, Leicester. The home offers residential, Respite and dementia care for up to 73 adults and the team are able to provide support for a wide range of care needs. Cedar… Read more about Cedar Mews Care Home
School Green, Shinfield, Reading RG2 9EH
"I'm delighted with the care received for my mother. Staff are lovely and truly caring and approachable. Facilities are great, of special…" Read all 166 reviews
Shinfield View is a multi-award-winning, purpose-built care home in the village of Shinfield in Berkshire, providing spacious care facilities within a luxury environment. Situated just outside Wokingham near the city of Reading, Shinfield View is… Read more about Shinfield View
23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ
"Relative has been at Burcot for one year now and the care, support, dedication and kindness that all staff, both carers and other staff,…" Read all 103 reviews
Burcot Grange Care Home is situated in the rural village of Blackwell. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the… Read more about Burcot Grange Care Home
Ryefield Avenue, Uxbridge UB10 9DE
"All round amazed. Never seen a home like it. So satisfied and am so surprised. If I was to introduce anyone to a home this is the one. The…" Read all 137 reviews
Ryefield Court is a beautiful purpose-built care home in Hillingdon that offers spacious care facilities within a luxury environment. The home's pricing policy is all-inclusive, which means a single weekly fee covers all care, all facilities and all… Read more about Ryefield Court
27 Shurnhold, Bath Road, Melksham SN12 8DD
"My mother and father arrived at Blenheim House Care Home during November last year and were immediately made to feel welcome and part of…" Read all 145 reviews
Blenheim House is part of the all inclusive and award-winning Berkley Care Group family of care homes. Blenheim House provides a five-star experience to all residents. From engaging and stimulating events and activities to first-class 24/7 health… Read more about Blenheim House Care Home
Edgehill Drive, Tournament Fields, Warwick CV34 6XQ
"As my husband became increasingly unwell, the time came for him to go to Leycester House, where he had spent a fortnight a couple of months…" Read all 147 reviews
Leycester House in Warwickshire, a stone’s throw from Warwick Castle and Shakespeare’s Stratford, is a purpose-built care home that offers spacious care facilities within a luxury environment. A team of professional and skilled staff are trained in… Read more about Leycester House
Catbrain Lane, Cribbs Causeway, Bristol BS10 7TQ
"My father moved into Badminton Place on 6th November 2024. The facilities are first class and the hospitality and acceptance that he has…" Read all 73 reviews
Badminton Place is a luxury care, nursing and dementia home situated in Cribbs Causeway, Bristol. Fully open to new admissions, this state-of-the-art care home features a specially designed gymnasium, a stunning bar and bistro and plenty of open outdoor… Read more about Badminton Place
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Reply from Tim Woolford, Customer Relations Manager at Ryefield Court
Thank you so much for your feedback, we are so pleased that your mum is enjoying her stay with us.
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Reply from Tim Woolford, Customer Relations Manager at Ryefield Court
Thank you very much for your positive comments, which are greatly appreciated by our team.
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Reply from Tim Woolford, Customer Relations Manager at Ryefield Court
We really appreciate your kind comments and it is our pleasure to look after your father.
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you so much for these kind words. When we admit a resident to Cumnor Hill House we "admit" the family too. It is great to hear that we have exceeded your expectations and that you can be at peace all those miles away. Mum has settled in well, I see her everyday and her smile is radiant. She is enjoying her new life.
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Reply from Priya Virdee, Customer Relations Manager at Portobello Place
Thank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.
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Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House
Thank you for taking the time to write a review, the team will greatly appreciate knowing how much their 'exemplary' care was appreciated. We are all very sorry we didn't get to spend more time with your father as he made a very positive impact on the home in the time he was there. Thank you again from the whole team at Leycester House.
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Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House
Thank you very much for your review, the staff will truly appreciate the kind words. It was an honour to take care of your husband and I am so pleased he felt at ease staying with us when he needed the care the most. Do take care.
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Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home
Thank you for your review. It was a pleasure to have you come and stay with us during your convalescence. I know how much you enjoyed the wonderful food. Please do take up our offer to come to lunch one day! We would love to see you. Trusting you are going from strength to strength.
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Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your kind words and for sharing your father's experience at Badminton Place. It's truly heart-warming to hear how well he has settled in and that our team has made him feel so welcome. Celebrating his 103rd birthday with him was an absolute privilege, and we're delighted that it was such a special occasion for him and your family. We loved it! Ensuring our residents feel at home, comfortable, and supported is at the heart of everything we do, and your feedback means the world to us. Thank you for your trust- we're honoured to care for your father!
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Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home
Dear Adrian, thank you so much for your lovely review. We were delighted to welcome your mother and father and feel privileged to continue to care for your mother. She is very much part of our Blenheim House family and we hope that we have made the last few months a little easier for her. So pleased your wider family feel welcomed and it is always a pleasure to see you all.
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Reply from Mandy MacKenzie, Customer Relationship Manager at Blenheim House Care Home
Dear Mr C We are very sorry to receive your review and that you have been so disappointed in the care your wife received whilst at Blenheim House last year. I can assure you that your complaint was thoroughly investigated last September, and we have tried to invite you to meet with us to share our findings and assure you of our care standards. It is unfortunate that these were declined. Residents' care is always our priority here and we can only apologise again if you did not find this to be the case at Blenheim House.
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Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home
Thank you so much for your lovely feedback. We are so happy your father enjoyed his respite stay and is now feeling ready to get back in to life at home.
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Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete this wonderful review. We are so pleased your loved one is doing so well at Burcot Grange and that you, as a family, can see that too. It's always lovely to see you and your family when you visit.
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Reply from Sherrie Hume, General Manager at Cumnor Hill House
Thank you. The team work very hard to make these days special and individual for our residents and their families. I am so pleased it was a success.
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Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your wonderful review and thoughtful words. It truly means so much to us to know that your cousin's move into our home was a smooth and positive experience. We understand how important this transition is for families, and we are so pleased that we could help make it as seamless and reassuring as possible. Our team genuinely cares about every resident, and hearing that their kindness and dedication made a difference to you and your cousin is incredibly touching. I will make sure to share your lovely comments with everyone, especially our staff member who went the extra mile to ensure everything was just right. Most of all, knowing that your cousin's face lit up with joy when she arrived was the best reward we could ask for. We feel privileged to be part of her journey and will continue to do everything we can to make her feel safe, happy, and at home. If there's ever anything more we can do for you both, please don't hesitate to reach out.
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Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home
Thank you for your lovely review. We are so happy your father is enjoying his stay with us.
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Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home
Thank you for the very kind words, they are very much appreciated. It's never easy to put your precious loved ones care in to the hands of others but we will continue to do our very best to ensure your parents are happy and well cared for. We look forward to seeing you when you return to the UK.
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Reply from Philip McAllister, Customer Relations Manager at Badminton Place
I want to start by expressing my heartfelt condolences for the loss of your mother. I cannot begin to imagine how difficult this has been for you and your family. Please know that we are deeply sorry for the pain and distress you have experienced.
We are fully committed to understanding what has happened and addressing the issues you have brought to our attention. As you are aware, there is an ongoing investigation/enquiry involving our Home Manager and Operations Director to thoroughly examine the circumstances surrounding your mother's care. We are working diligently to ensure that all concerns are taken seriously and that the investigation/enquiry is both thorough and transparent.
While we acknowledge there have been some staff changes in the past, our current team is very experienced, stable, passionate, and fully aligned in their commitment to the well-being of all who live here. We continue to be committed to making meaningful changes to ensure every resident receives the care, dignity, and respect they deserve.
At this time, I'm unable to comment further but if there is anything more you would like to share, please do not hesitate to contact our Operations Director or our Home Manager with whom you have been meeting. Your voice is important to us, and we are here to listen and support you during this difficult time.
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Reply from Yvonne Keating, Interim General Manager at Ryefield Court
Thank you so much for your lovely review, I am so pleased you all had a great time celebrating your Mum's very special 100th Birthday.
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Reply from Lisajane Houldsworth, Customer Relations Manager at Cedar Mews Care Home
Thank you for the lovely review, your opinions mean everything to us and help us keep to our values: live well today and thrive tomorrow.
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