Berkley Care Group in Oxfordshire | 1 Care Home

Review of
Cumnor Hill House
from R G (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The staff at Cumnor Hill House are exemplary. I can't praise their caring, attention to detail highly enough. From the moment we visited to the time my mother spent as a respite resident to try it out, to the time she moved in permanently, they made the process stress free and seamless. Their standards

far exceed other care homes. My mother is settled and content which is a huge weight off my mind. With me living abroad, the quick response to emails and keeping me informed of events is vital. I have complete confidence they are taking care of Mum just as I would. Thank you Cumnor Hill House team.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you so much for these kind words. When we admit a resident to Cumnor Hill House we "admit" the family too. It is great to hear that we have exceeded your expectations and that you can be at peace all those miles away. Mum has settled in well, I see her everyday and her smile is radiant. She is enjoying her new life.

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Review of
Cumnor Hill House
from Madeline M (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

We attended the afternoon tea organised by the staff at Cumnor Hill House for my mother's 92nd birthday. It was beautifully laid out, in the library, with a delicious selection of sandwiches, cakes, birthday cake, drinks etc. Everyone was very helpful, friendly and kind. Nothing was too much trouble.

My mother had a wonderful birthday and we all loved sharing it with her.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you. The team work very hard to make these days special and individual for our residents and their families. I am so pleased it was a success.

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Review of
Cumnor Hill House
from Andrew G (Husband of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

First class care in all areas.
Thank you so much.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for your kind comment. We aim to ensure a high service delivery at all times for our residents and their families.

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Review of
Cumnor Hill House
from K W (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

My mum came to Cumnor Hill via hospice, and we were aware that she was end of life. I have worked in care my self for 33 years, so I was a little anxious, but we were welcomed warmly to a home that was beautiful. She had a very nice room looking onto the garden, which was important due to her being

in bed. Every concern we had, met with a warm, friendly, and interested approach. All of the team were approachable when it came time for her end of life care. I could not have asked for better and in all the homes I have worked, this is the only one I would have felt I had any unresolved feelings.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Every resident is important to us and meeting their individual needs is our priority and I am delighted you feel we achieved that.

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Review of
Cumnor Hill House
from Barry S (Son of Resident) published on 3 September 2024

Submitted via Website • Report

Overall Experience

Mum stayed on a month respite stay.
We could not recommend how satisfied and pleased we were with the home, the care, and the staff enough.
From managers down to floor staff, they are totally professional caring attentive. Mum enjoyed her stay so very much and she has asked to express her satisfaction

to three members of staff in particular for their help and lovely conversation which helped to an enjoyable stay with a view to permanent stay.
Thanks.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for the nice words. We look forward to welcoming Mum again in the future.

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Review of
Cumnor Hill House
from H J (Respite Resident) assisted by family/friend published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed my second respite care stay at Cumnor Hill House. The staff were wonderful. I look forward to staying there again.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

It is our privilege and pleasure to be included in our Cumnor Hill House family and look forward to seeing you again.

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Review of
Cumnor Hill House
from David A K W (Respite Resident) published on 8 July 2024

Submitted via Website • Report

Overall Experience

I stayed at Connors Hill House Residential care home for 3 weeks while my wife had an operation and recuperated with my son and his wife. I found the whole experience an entirely happy time with great facilities, friendly attentive, and highly professional staff. If I ever need to live in a care home

full time in this area this Joint would be top of my list for preference.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for the wonderful comments and the lovely feedback you gave me in person yesterday.

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Review of
Cumnor Hill House
from Will B (Son of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My Mother was living at home sleeping 20 hours a day and given days to weeks to live. She was taken off all meds. It was too difficult to look after her at home as she couldn't walk and it took 2 live-in carers to get her into her wheelchair or on the loo.
We moved her to Cumnor Hill. Set on beautiful

grounds. It was for end-of-life care. However, a month later my Mum is now awake most of the day, can walk, is in the physio gym cycling from a chair, has made biscuits and her BP is down. The Physio has made her much stronger. She doesn't ask to come home and has made a couple of friends. The turnaround has been miraculous. The stimuli and care have turned her life around.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

We are so pleased with the change in her well-being. We always strive to ensure residents are given every opportunity to maximise their potential to live life to the full.

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Review of
Cumnor Hill House
from G B (Friend of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly and efficient staff. A very enjoyable and relaxing visit.

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Review of
Cumnor Hill House
from Ali L (Friend of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Yesterday was my friend's 90th birthday held in the fine dining area for 8 people. I want to say that from the first time I met the head chef l to organise the meal to the actual day I received nothing but professionalism. The serving staff were amazing and friendly to make this a special day. I travel

and eat out frequently here and abroad and I can honestly say the food and presentation were outstanding. The quality you would expect to receive in any fine-dining restaurant. Thank you so much to the head chef. Regards.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for this amazing review. Your comments have been passed on to the Head Chef who always delivers to the highest standard.

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Review of
Cumnor Hill House
from Hilary D (Friend of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

This is my second experience of visiting a resident at Cumnor Hill House. On every occasion I have been greeted with politeness and made to feel very welcome. The carers have always been helpful and kind. The rooms are exceptionally clean and well-maintained. The food is excellent. I would like to see

more activities for the residents and more fresh air in the building.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for your kind words. We work very hard to provide a varied activities program with one-to-one time set aside for those residents who do not wish to participate in group activities.

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Review of
Cumnor Hill House
from Philip K (Friend of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

My friend spent eight years here. At first, he used to go out daily to catch a bus; at the end, a hoist was needed to move him. However, he was always clean, comfortable and looked after in an environment that was as attractive as many hotels. The staff - despite a period, now past, of rapid turnover

- has always been willing, approachable and patient.

Reply from Louise Springett, CCRM at Cumnor Hill House

Thank you for your review; I will pass your kind comments on to the team.

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Review of
Cumnor Hill House
from L W (Sister of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

My sister has been resident in the nursing wing for the last few weeks and the care has been fantastic. The room is beautiful. The staff are very attentive and caring. As she is on end-of-life care this has made her last days much more comfortable.
I would highly recommend this nursing home.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for this positive review. We work hard on behalf of all our residents to ensure whatever time they have with us is peaceful with all their needs being met in a timely way. Your sister is a pleasure to care for.

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Review of
Cumnor Hill House
from C S (Daughter of Resident) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

I have cared for my parents for many years and they lived with my family for several. This is the third care home my father has lived in. The first was not right for him, the second was a complete disgrace and provided unsafe care.
His current home is a complete contrast and looks after him to the

complete satisfaction of his daughter.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for taking the time to complete this review. Your father settled into the home well and it is our privilege to continue to care for him.

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Review of
Cumnor Hill House
from T S (Daughter of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Cumnor Hill House is an extremely well-run home offering a warm, welcoming, caring and supportive environment. Any problems are tackled head-on with open, honest conversations involving all the family. Access to excellent medical support. All-inclusive means just that, no hidden extras. Amazing catering

extended to friends and relatives. Staff all work together as a team with excellent leadership. Regular events are held, designed to bring residents and relatives together as a community. Big thumbs up!

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for the amazing feedback. The team and I are committed to ensuring everything we do is of a high standard. We work hard every day to provide the highest level of care to our residents and it's nice to have that recognised.
Thank you.

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Review of
Cumnor Hill House
from Catherine H (Daughter of Resident) published on 18 December 2023

Submitted via Website • Report

Overall Experience

My mother has been a resident at Cumnor Hill House for six years. She has always been treated with kindness and compassion and the care she has received is exceptional. She is extremely well looked after and very happy here. The staff are truly wonderful and ensure that all her needs are met, they go

above and beyond their everyday jobs to ensure Mum has what she needs and, as a family, we are so grateful to each and every one of them. The staff member on the reception actions every request, management work very hard to ensure all residents and staff are happy and fully supported. The activities team, physios and laundry staff work so hard for the residents and ensure all their emotional and physical needs are met and the catering manager is one in a million. We are truly grateful for the care and compassion all the staff have shown Mum recently when times have been tough. We cannot rate the home highly enough and I would recommend it to anyone looking for full time care for their loved one.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for your kind words. We work as a close team in Cumnor Hill House to ensure all our resident's needs are met to a high standard and that our residents are able to live well and thrive every day. Tough times happen for us all from time to time, so where extra support is needed; we give it. It's our pleasure and privilege to care for our residents.

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Review of
Cumnor Hill House
from S M (Daughter-in-law of Resident) published on 20 November 2023

Submitted via Website • Report

Overall Experience

Cumnor Hill House is, in our family experience, an exceptional residential home. It is professionally managed with highly experienced management. The staff are wonderful and caring and take a real pride in their work and the home. I have seen, at first hand, genuine kindness and compassion. This is

an incredibly challenging sector so the standards that are achieved are all the more impressive. Highly recommended.

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Review of
Cumnor Hill House
from P R (Son of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

My father has been at Cumnor Hill House for the last four months and the care he has received has been very good. The staff treat my dad with total respect and dignity, especially with him suffering from mixed dementia his behaviour can sometimes be challenging.

Reply from Natasha Stone, Deputy Manager at Cumnor Hill House

Thank you for your kind comments. It is a real pleasure to care for your father, here at Cumnor Hill House. I will pass your comments to the teams.

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Review of
Cumnor Hill House
from T S (Friend of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

Cumnor Hill House is truly fantastic, the whole team, from the carers, house-keeping, hospitality, activities and management team, the home really does go above and beyond and I am so happy my friend is happy here at Cumnor Hill House. The management team are always on hand to sort things out quickly

and make a great team. I will be recommending this home to anyone I know.

Reply from Sherrie Hume, General Manager at Cumnor Hill House

Thank you for your kind words, the team works very hard to ensure the high standards we set ourselves.

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Review of
Cumnor Hill House
from S H (Daughter of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience

Mum has been a permanent resident since September 2022. She had three periods of respite care prior to this. Mum made the choice to move from independent living to a residential home - a big change. The team supported her and me in the transition compassionately and professionally. Mum has been made

to feel part of a 'family'. The atmosphere is warm, friendly and calm. Like all homes providing care there are vacancies - in no way does this impact on the care or support Mum gets. The team have endless time for her. She is an early riser and as soon as she's awake a coffee appears, something she loves. The home operates on an all inclusive basis. This means she can use all the facilities without paying extra - I can have lunch or afternoon tea with Mum (as can a couple of her friends). This makes Mum feel like she is hosting (which she is). Her health is managed fabulously by the nursing staff who are responsible for the residential floor - a really important factor for Mum.

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Care Home Owned by Berkley Care Group in Oxfordshire

Berkley Care Group Locations in Oxfordshire (1)

Berkley Care Group Reviews in Oxfordshire (127)

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