Berkley Care Group in Warwickshire | 2 Care Homes

Review of
Leycester House
from S P (Son of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

My 90 year old mum moved into Leycester House in May 2024 when she was struggling badly, both mentally and physically. Almost immediately we saw a drastic improvement in her well-being. Her comfortable room is on the nursing floor and the level of care and nursing is superb. She has a great relationship

with the nurses/carers. She looks and acts 20 years younger. The admin/reception/catering staff I've come into contact with are lovely. The private dining room and bar area are attentive. The events organised are frequent and varied. It is a really happy place to visit. I've got my mum back and want to thank everyone at Leycester House for making that happen.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House

Thank you so much for taking the time to post such a lovely review, the team will appreciate this wonderful feedback. It is great to hear the positive impact LH is having on your mother and the entire family. Long may it continue!

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Review of
Leycester House
from Paula V (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My father was sadly not at Leycester House for long due to the nature of his illness, but the end-of-life care he received was exemplary. The nursing staff worked proactively and sensitively with the local GP practice to ensure Dad was pain-free and comfortable in his last days. Lots of welcoming smiles

for us as family and two staff members in particular could not be more generous with their time. The rooms can sometimes feel quite small but the bar was well stocked and looked after!

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House

Thank you for taking the time to write a review, the team will greatly appreciate knowing how much their 'exemplary' care was appreciated. We are all very sorry we didn't get to spend more time with your father as he made a very positive impact on the home in the time he was there. Thank you again from the whole team at Leycester House.

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Review of
Leycester House
from S C (Wife of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

As my husband became increasingly unwell, the time came for him to go to Leycester House, where he had spent a fortnight a couple of months earlier to give me respite from attending to him at home day and night. He knew that he was going to a home that had looked after him beautifully, so he was pleased

to go there again. Leycester House has a happy atmosphere, nothing is too much trouble for the staff, and they always greet residents and visitors with smiling faces. He enjoyed the meals, and visitors are encouraged to join the residents for coffee, tea and homemade cake and, if ordered the day before, lunch, which was much appreciated. In fact, visitors are welcome to visit whenever they choose. My thanks go to all the staff for making a previously unknown experience for me and my family as good as it could possibly be.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House

Thank you very much for your review, the staff will truly appreciate the kind words. It was an honour to take care of your husband and I am so pleased he felt at ease staying with us when he needed the care the most. Do take care.

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Review of
Jubilee House Care Home
from Matt J (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

From first contact, the customer focus, responsiveness, empathy and attention to detail from one staff member in particular at Jubilee House has been outstanding. It's still early days for my parents' stay, but the first experience of customer service and care has been excellent; warm, human, professional

and kind.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the very kind words, they are very much appreciated. It's never easy to put your precious loved ones care in to the hands of others but we will continue to do our very best to ensure your parents are happy and well cared for. We look forward to seeing you when you return to the UK.

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Review of
Leycester House
from Rose B (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Following a short stay in hospital, Leycester House was absolutely fantastic in the way they adapted to my Dad's new situation and requirements. Despite his advanced dementia and inability to really express himself, it was clear that he was thrilled to be back 'home' with a huge smile for the care staff

who welcomed him back.
Nothing appears to be too much trouble and they are always thinking of ways to improve his quality of life. They are also always so kind and supportive to both myself and my elderly Mum. Thank you all so much.

Reply from Tracy Barton, Quality Support and Operations Manager at Leycester House

Thank you so much for your wonderful feedback. We are truly touched to hear and see how happy your dad was to return to Leycester House-it's our goal to make all of our residents feel at home, no matter the circumstances. Knowing that his smile reflected his comfort and joy means the world to us. Your kind words inspire us to continue doing our best for all our residents and their families. Thank you for trusting us with your dad's care, and please don't hesitate to reach out if there's ever anything more we can do for you.

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Review of
Leycester House
from M P (Granddaughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

Carers have been fantastic especially two of them, cannot thank them enough.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House

Thank you for the wonderful feedback, much appreciated!

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Review of
Jubilee House Care Home
from Barbara W (Friend of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

I have just been to visit a friend in Jubilee House and was amazed at the facilities on site. I felt very welcomed by all the staff I met and could see how my friend felt safe and comfortable with them. The communal areas are very comfortable and were full of people, enjoying the different things that

were on.
It completely changed my view of care homes - this is what good care looks like.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you so much for taking the time to post a review. We try to ensure all visitors feel welcome at Jubilee as it makes a huge difference to the friends and family they are visiting. I am so glad your friend feels safe and comfortable living with us and we do hope to see you again soon.

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Review of
Jubilee House Care Home
from Kevin O (Son of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

Mum came in initially for a 4 week stay while her house sale finalised. Right from initial contact, I've felt confident that everyone has mum's best interests at heart. She had lived on her own for a long time and was comfortable with her own company but she has rediscovered a part of herself that seemed

to have died along with her friends over the years, the positive effects of interaction with others.
The food is of a high standard and the variety is excellent. I've been made to feel welcome each time I visit and the fact I can drop in for coffee or book in for lunch with her is such a bonus.
Great place, great staff.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you for taking the time to write a review, the feedback really does the support the home, the team and those in search of care for their loved ones. We absolutely adore your mother; her desire to use her dining area setting skills come in pretty handy too! We couldn't be happier that she has found a new lease of life at Jubilee.

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Review of
Jubilee House Care Home
from M W (Wife of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband was with you for a very short time but was cared for wonderfully. As were all of us, his family. He passed away peacefully with us all around him, and nothing was any trouble to every member of staff we met. It was a very peaceful setting and environment. Staff and management very caring

and excellent. Thank you all.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you for taking the time to feedback such wonderfully, kind comments. Looking after your husband was an honour for all those involved and being able to give that comfort to you and the family when you needed it the most was so important to us. Please don't be a stranger, you are welcome to pop in for a coffee any time. Take care.

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Review of
Jubilee House Care Home
from K M (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

Overall, mum seems very happy at Jubilee House Care Home. If she's happy so am I. Mum is very well cared for. Staff are super helpful and kind. Activities and stimulation are superb and it's lovely to see mum joining in. I love the social media page so I can see mum even though I live 100 miles away.

One concern is a lack of 24 hour wrap around care at the weekend evenings. Mum and her friend called on their buzzer and no one came. This should never happen. It's what we pay for.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Jubilee House Care Home

Thank you so much for you open and honest feedback, all comments are welcomed and addressed. It is important to reassure you, there is always sufficient 24/7 care cover 365 days a year, weekends and evenings are no exception. From time to time there may an unexpected emergency (such as a fall) in the home where 2 or 3 staff members are required to see to one resident and this may result in the call bell response time being longer than is usual for the home. I am very sorry that your mother felt on this said occasion, she wasn't given the attention she required in the timely manner she is used to. We will continue to do our very best to meet expectations and deliver excellent care.

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Review of
Jubilee House Care Home
from S B (Son of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

My mother was resident for 5 weeks respite care to give her time to recover following a fall. The facilities and environment were excellent. Staff were very friendly, respectful and kind. Activities are provided for residents to use as they wish and a varied array were on offer. My mother enjoyed the

variety and quality of the food and the option for a visitor to also have a meal in the bistro with their loved one was an added bonus. The bistro staff were also very attentive and nothing was too much trouble. She particularly liked the fact she could get her hair done weekly! The home provided a comforting environment to allow mum to recover and get stronger to then enable her to return home. The atmosphere and facilities were very well maintained and bright. Would definitely recommend this facility.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to give such wonderful feedback. The team work incredibly hard to ensure those joining us for short or long term care have the best possible experience and get out of it exactly what they need. Your mother has been an absolute pleasure and we will miss her but very pleased to see her doing so much better. Do pop in to say hello and have a coffee with us any time. Take care.

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Review of
Jubilee House Care Home
from John L (Respite Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Came in for respite care after an operation. Impressed on the first day that all staff knew me and called me by my name. Very good care which was flexible enough to cover my needs. Having separate dining areas on each floor makes eating more intimate. Also appreciated the lunches provided for visiting

family and friends. Nothing was too much trouble for the staff. The stay definitely helped my recovery.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for the wonderful feedback, the team very much appreciate it. We do hope you won't need us post operation in the future but you will always be welcome back if you do. Come and join us for a coffee and catch up anytime! Take care.

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Review of
Jubilee House Care Home
from S K (Respite Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

I went for 2 week's respite care in Jubilee House Care Home to experience temporary/permanent living there. I am an elderly lady, unfortunately suffering with a terminal illness, and obviously thinking about my future care. I was welcomed by all the staff and management who all came to introduce themselves.

Whilst there, I wanted for nothing. The food was excellent and the staff so cheerful and helpful. There are activities available but no pressure to always join in. I left with the feeling that I will return as a resident at some time. I have no hesitation in recommending this very modern care home.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your lovely feedback. We absolutely loved having you stay with us at Jubilee House and although we would like you to be able to stay at home for as long as you can, we also look forward to welcoming you back to Jubilee. Look after yourself in the meantime and do pop in for a coffee and a chat with us anytime!

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Review of
Leycester House
from Nikkk R (Daughter of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

Fantastic care home. Lots of activities for residents and their families to get involved in. The staff always friendly and the whole place is so welcoming to not only a new resident but also their family.
Mum had a fabulous stay at Leycester house and as a family visiting her, we had a fabulous time

too. My children and I were included in any of the activities. I could also come and sit in the bistro and have lunch with my mum.
I felt reassured that Mum was being well looked after when I wasn't with her.
They supported and promoted independence when needed and supported my mum in doing her physio-led exercises.
They were fantastically proactive at sorting out medications/prescriptions on a bank holiday weekend - thank you.

Reply from Ann-Marie Baker, Senior Customer Relationship Manager at Leycester House

Thank you for taking the time to provide this wonderful feedback. The team strive every day to deliver the care and the experience you have described so they will be delighted to hear their efforts have been recognised. Your mother was a delight to take care of and is welcome back to join us anytime although we do hope she is doing well at home. Take care for now.

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Review of
Jubilee House Care Home
from G W (Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

I spent valuable respite care at Jubilee House and found the experience comforting and comfortable. The caring staff were very attentive and professional with nothing being too much trouble day and night which was very reassuring. Although I wanted to go home I was genuinely sorry to leave the friendly

supportive environment. The many extras included, eg guests' meals with me, hairdresser and beautician were an added bonus. All in all, I would highly recommend Jubilee House.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for taking the time to provide such wonderful and valuable feedback. Take care, from us all at Jubilee.

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Review of
Jubilee House Care Home
from Dave S (Son of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

My mother moved to Jubilee House from another care home six months ago and we have experienced nothing but perfect care since then. She is comfortable and happy and recently said unprompted: “You wouldn’t think this was an old folks home."

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the kind feedback, we truly value this and your support. We are so glad you chose Jubilee House for your mother and it is an honour to be able to care for her. Thank you again.

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Review of
Jubilee House Care Home
from Noreen M (Respite Resident) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

I arrived at Jubilee House Care Home on 24th January 2024 after having a total hip replacement. On arrival, I was greeted with warmth and kindness by the staff. Once settled in my room, refreshments were provided.
From that day and night, nothing was too much trouble for the staff. On arrival, my friends

and relatives received the same warmth from the staff.
I will be leaving Jubilee House on 13th February after three weeks of convalescence. I am now able to walk (with one crutch!) Rested and more than ready to start a new life. Would I recommend Jubilee House - absolutely!
Would I return to convalesce? *** - without a doubt! Thank you so much.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you for your wonderful review, the team will be delighted to hear how much you enjoyed your stay with us. We look forward to seeing you "without the crutch" for a cup of coffee and a piece of cake soon!

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Review of
Jubilee House Care Home
from Mary W (Respite Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

I came for two weeks of rehab after surgery. It was a very successful stay and definitely aided my recovery. All the staff were caring and helpful, and the food was excellent. Would recommend.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for the lovely feedback. We are so glad you enjoyed your stay with us; we would welcome you back in a heartbeat. Take care of yourself.

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Review of
Jubilee House Care Home
from P L (Respite Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Very lovely, kind and reassuring. Staff always attentive and helpful.

Reply from Ann-Marie Baker, Senior Customer Relations Manager at Jubilee House Care Home

Thank you so much for your kind comments. Every staff member at Jubilee strives to ensure each and every resident enjoys their stay, whether that be short-term or long-term. We are so pleased to hear you experienced that during your stay.

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Review of
Jubilee House Care Home
from Sue C (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

All the team members at Jubilee House are always so friendly & can’t do enough to make you welcome. The facilities & care packages are also tailored to the needs of each individual. A wonderful environment to live in!

Reply from Ann-Marie Baker, Senior CRM at Jubilee House Care Home

Many thanks for the kind feedback, it is very much appreciated. Always a pleasure to welcome you and the family to Jubilee.

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Care Homes Owned by Berkley Care Group in Warwickshire

Berkley Care Group Locations in Warwickshire (2)

Berkley Care Group Reviews in Warwickshire (172)

Leycester House

Leycester House

Leycester House

Jubilee House Care Home

Leycester House

Leycester House

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Leycester House

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

Jubilee House Care Home

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