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Care Homes Owned by Birtley House Group

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Birtley House Group

Birtley House Group Locations (3)

 

3 Care Homes and Extra Care Housing owned by Birtley House Group

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Birtley House Nursing Home

Birtley Road, Bramley, Guildford GU5 0LB 

9.7 81 reviews
"My 86 year old mum recently stayed at Birtley house for a couple of weeks for some rest and recovery, following a spell in hospital. The…"   Read all 81 reviews
Location Type Care Home

Family owned and managed, Birtley House provides individual care in a warm and welcoming environment. They do everything they can to make people feel that they are still in control and living in a family atmosphere while ensuring that high standards… Read more about Birtley House Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 47 Rooms from £1,995 / week
Birtley Mews

Birtley House, Bramley, Guildford GU5 0LB 

West Wing Apartments

Birtley House, Bramley, Guildford GU5 0LB 

Birtley House Group Reviews (81)

9.7
Birtley House Group has a Group Review Score of 9.7 (9.695) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birtley House Group must have a Review Score.

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Review of

Birtley House Nursing Home

from Camilla C (Daughter of Resident) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86 year old mum recently stayed at Birtley house for a couple of weeks for some rest and recovery, following a spell in hospital. The staff were so kind and caring towards her including the physio and they helped her to achieve her goals to care for herself independently again, now she is home. Her
room was warm and comfortable with gorgeous views over the gardens and the food was amazing, which helped her to get her strength back.
All of the staff were very welcoming and helpful to our family and nothing was too much trouble. I would highly recommend for respite care.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

All the staff here at Birtley House are pleased that your mother is feeling better and that we could help her on her recovery journey. I will pass your lovely comments onto the Birtley House Team, Kind Regards.


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Review of

Birtley House Nursing Home

from Joanne H (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House Nursing Home provided a caring, compassionate and considerate service to not only my dad, as a resident, but to the family too. It was reassuring knowing my dad was being so well looked after at Birtley and was in very good care. The staff made my dad feel comfortable and nothing was too
much trouble. They always treated him with dignity and respect. Birtley House always felt homely, clean, safe and welcoming. The setting in the Surrey Hills is just wonderful, peaceful and calm which is also mirrored inside. Overall, our experience at Birtley was really positive with great management and staff. Would certainly recommend Birtley House Nursing Home and will miss everyone.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are extremely pleased Birtley House could help provide such a positive experience for both your father and the family. We always aim for our home to feel like the residents' own home. Kind regards, Jennifer.


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Review of

Birtley House Nursing Home

from C B (Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a replacement hip operation and I wanted to convalesce in a caring and supportive environment. My other consideration was to receive excellent physio to start me on my journey to rehabilitation.
Birtley House fulfilled all I had hoped for. It really is quite excellent. The staff are attentive
and caring. The home is surrounded by beautiful gardens. The level of cleanliness is excellent. I cannot recommend it too highly.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for choosing Birtley House for your recovery, we are so pleased you enjoyed and benefitted from your short stay with us. We will share your feedback with the team. Group Marketing Manager.


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Review of

Birtley House Nursing Home

from Sheila I (Respite Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and lovely food.
Had a wonderful week after being in hospital, was thoroughly spoilt and cared for. Would stay here again.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted you chose Birtley House for your recuperation and that you enjoyed your week's stay with us and the food! We will pass on your comments to our caring staff and kitchen. Thank you.


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Review of

Birtley House Nursing Home

from A S (Son of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent over 8 amazing and wonderful years in this magical family-run nursing home. It is as good as any five-star luxury country hotel. All the staff from reception, cleaning, catering, activities, care and nursing to management and directors were absolutely wonderful. The level of service
given by everybody could not be better. The kindness, compassion, care, dignity and respect given is unsurpassed. I cannot think of a better place for my father to have been and will be eternally grateful for everything the home has done for him. It truly was his home away from home. The service provided could not have been better. The setting and grounds are truly magnificent, especially the views and lake. Thank you so much Birtley for loving Dad like he was a part of your family, I know in my heart he will miss you all very much, but will be smiling down on you now thanking you all very much for looking after him whilst in your care. Thank you all so very much from all our family.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your very kind words. It goes without saying that your father will be greatly missed by all of us here at Birtley House. Over the 8 years your father truly became part of our extended family and part of all our celebrations. We are grateful that we were given the opportunity to care for him over the years and provide comfort in his final days.


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Review of

Birtley House Nursing Home

from D H (Respite Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects are good except the heating is too hot.

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Review of

Birtley House Nursing Home

from Anabel F (Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birtley House is an experience that is hard to sum up. I have been in other places that claim care and respect etc but sadly seldom live up to it. Birtley House walks its talk in every aspect. The advantage in my mind, is that it is a family and not a company. This family does genuinely care. The staff
are exemplary. They are from all corners of the earth and demonstrate a way of working together that is a joy to watch and be part of. I have never felt so loved and cared for. If I had a house to sell, I would gladly spend the rest of my life in this beautiful place. The grounds are an added bonus.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much for your lovely comments, we are so pleased that your stay with us exceeded your expectations.
Jennifer Thompson, Group Marketing Manager.


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Review of

Birtley House Nursing Home

from Shirley N (Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked to stay at Birtley House for one week's convalescence after an operation. My recovery took longer than expected but there was no problem in extending my stay for a further six days. I was grateful for such flexibility. When I arrived I felt awful but my spirits were lifted by the bunch of flowers
from the garden, on my windowsill. This exemplified the care and attention to detail from all the staff. Everyone was so kind.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much indeed for your lovely comments about the staff, and I am very pleased you are happy here. Best wishes.


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Review of

Birtley House Nursing Home

from Sophie S (Daughter of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother stayed at Birtley House Nursing Home for a few weeks while recovering from an emergency operation and had a wonderful experience. She was delighted by the beautiful grounds, warm atmosphere and the impressive house itself. She had a very comfortable room and all her needs taken
care of, as well as opportunities to engage in interesting activities like gardening club, cream teas and quizzes. Moreover, she found the staff to be extremely kind and attentive. I would highly recommend Birtley to anyone looking for similar care.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you very much for your comments, we are very pleased that your mother’s stay with us was a happy and helpful one and I will pass on your kind words to the rest of the staff.


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Review of

Birtley House Nursing Home

from C T (Respite Resident) published on 31 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after needing my respite care. Everything was very well organised and the staff were unfailingly helpful. I would recommend Birtley House to anyone.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind words. We are very pleased you chose Birtley House for your respite care and enjoyed your stay with us.


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Review of

Birtley House Nursing Home

from Michael M (Resident) published on 1 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now stayed at Birtley House on two occasions following hospital stays. On both occasions, I have been very well looked after. The staff have been extremely professional and very friendly catering to all my needs and concerns. I would not hesitate to stay there again if the situation arises, providing,
of course, that they had space and were not full, they would always be my first choice.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted Birtley House could help provide such a positive experience. We always aim for our home to feel like the residents' own home. I will pass your kind comments on to our team, thank you. Jennifer.


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Review of

Birtley House Nursing Home

from C F (Daughter of Resident) published on 19 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly, family owned and well-run care home. The overwhelming feeling when you are there, is a genuine sense of warmth and affection.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind comment, we always strive to ensure our residents feel welcomed and a part of Birtley House life. It is lovely to know the staff and atmosphere have achieved this for you. Kind regards Jennifer


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Review of

Birtley House Nursing Home

from J D (Son of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Birtley for seven years. During that time, she has received care of the highest standard from staff, who she is very fond of, as she says every time I see her. Her room looks south and west and has views that even surpass the one she saw for 50 years in her own home.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you so much for your comments. We are very happy to have your mother as a resident with us. We will pass your kind words on to our staff and gardeners. Kind regards.


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Review of

Birtley House Nursing Home

from J J (Respite Resident) published on 25 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent respite stay at Birtley House after an operation in the hospital, and I was most impressed by the professionalism of the staff and the way even the most difficult patients were treated. All needs were met with a smile, and the care staff were only too pleased to enter into conversations
to make sure all was well. Well done to everyone; even the management knew every client.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you very much for your kind comments - we are very glad you enjoyed your stay with us.


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Review of

Birtley House Nursing Home

from Mary H (Resident) published on 26 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to convey how glad and grateful I am to have my home in Birtley House. Their core values - kindness, integrity, positivity and adaptability are lived in admirable ways. In lovely surroundings and friendliness all round. I have found happiness and peace of mind.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are all delighted that you are happy here and that Birtley House feels like home. Thank you very much indeed for your lovely comments Kind Regards, Jennifer.


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Review of

Birtley House Nursing Home

from Z T (Respite Resident) published on 5 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on three-week respite care and found everything to the highest level, the food was particularly good and the attention excellent. The three weeks were just what I needed to recover from major surgery.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind words, which we will pass on to the team. We are very pleased you enjoyed your stay. Kind regards, Jennifer.


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Review of

Birtley House Nursing Home

from B M (Daughter of Resident) published on 29 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Birtley House Nursing Home staff have shown the utmost level of care and flexibility in supporting the transition of my father to residence. All staff members have been absolutely wonderful and have taken care of everything, above and beyond our expectations. The room is lovely, the food excellent
and Dad is very happy there.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Thank you for your kind comments. We feel very privileged that you chose us at Birtley, as we are very much enjoying having him here. Kind regards


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Review of

Birtley House Nursing Home

from J H (Resident) published on 27 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on three-week respite care. The environment (lanes or lawn, gardens) has lots of walks; ideal for residents. Wonderful, friendly attention, physio available. Menu was first class. The three weeks were just what I needed to recover from major surgery and subsequent complications.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

Birtley is so pleased you are back on your feet and on the road to recovery. We have always believed in the well-being benefits of being outside within nature. We will pass your comments on to our gardening team and our in-house chef. Thank you for posting such a lovely review. Kind regards.


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Review of

Birtley House Nursing Home

from Nicky D (Daughter of Resident) published on 20 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact, everyone at Birtley House was amazingly helpful, kind and considerate. My father was convalescing after a spell in hospital, needing to build up his strength before going home. The care he received was excellent throughout. Every member o staff is friendly, welcoming
and supportive. It felt as though he was part of a very happy family. Thank you so much, Birtley House, for helping us navigate so easily through a difficult time.

Reply from Jennifer Thompson, Birtley House Team at Birtley House Nursing Home

We are delighted Birtley House could help provide such a positive experience for your father, whilst reassuring you he was in great hands. We always aim for our home to feel like the resident's own home, and we are pleased you agree. I will pass your kind comments on to our team. Thank you.


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Review of

Birtley House Nursing Home

from M L (Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Resulting from a fall and following a stay in hospital I went to Birtley House nursing home.
At first, I was unable to walk properly even with the aid of a rollator walker. Due to regular physiotherapy, good nursing, excellent food, cheerful, attentive and caring staff I flourished and I was able to
walk with my rollator without pain both inside and outside when I left.

Reply from Frank Whalley, Director at Birtley House Nursing Home

Thank you very much for your comments, we are so pleased that your stay with us was a happy and helpful one, and I will pass on your kind words to the rest of the staff.


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Awards / Recognitions (0)

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Frequently Asked Questions about Birtley House Group

How many Care Homes does Birtley House Group own?

Birtley House Group own 1 Care Home.

Which Birtley House Group Care Homes have the highest review score?

Birtley House Nursing Home has the highest review score.
Birtley House Group in Surrey

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