Which Camelot Care Care Homes have the highest review score?

Avalon Nursing Home , Camelot House and Lodge & Butterfly Lodge have the highest review score.

Camelot Care | 4 Care Homes

Review of
Chestnut Lodge
from Julie N (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I/We cannot fault the efforts of staff to welcome my dad and make him feel at home there were a few occasions when we questioned his care (sat in bed at 11.30 with no bedding and just a lightweight blanket covering him and no pants) but it was rectified. Also feel more attention to him complaining of

a full bladder could have been addressed all minor points.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review.Losing a parent is always a difficult time. Your father was only with us for 10 days but I know you visited him on most of them. Unfortunately on one occasion we did not meet our own high standards. Staff had offered him care twice, but he declined. I spoke to them at the time to guide them going forward.I am pleased that we did achieve our normal high standards for the rest of his stay and his passing.

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Review of
Camelot House and Lodge
from J H (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

It gives me great pleasure to write a glowing review of the care mum has received at Camelot. All staff were, kind, helpful, engaged and friendly. Not just mum, but from what I observed every resident (and many of them had more issues that just dementia) was treated with dignity understanding and humour.

Contact with and from the home was good too. Thank you.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your glowing review! We are lucky to have a team who genuinely care about our residents. I will pass your kind words on to them.

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Review of
Chestnut Lodge
from Elizabeth K (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My Father was a resident at Chestnut Lodge for almost a year before he sadly passed away in February. When he moved in, in March 2024 he had already been in 2 other care homes, neither of which he had been able to settle in. From the very first day that my father moved in to Chestnut Lodge, the manager

reassured our family that they could take care of him and that he would, given time settle in. These were such incredible words of reassurance at a very difficult time for us all. The manager was right and my father did after a few months settle in very well. The staff had taken the time to understand him and this made such a difference. The care team were wonderful and my father developed lovely relationships with a number of them. Towards the end of his life my father was treated with excellent care, kindness and respect. Our family were shown such compassion and understanding and time was always made to answer any questions that we had. Thank you to the manager and your wonderful team for everything.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

thank you for your review and kind words.Your father was an interesting man who just needed time to adjust to his new surroundings, which he did.I know he appreciated your regular visits and those of other family members, particularly during his final days when you all showed such devotion.

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Review of
Chestnut Lodge
from Tara M (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My dad was moved here after almost 7 weeks at Hospice. He and we were extremely nervous about the move but everyone at Chestnut Lodge made the move as stress free as possible. Sadly dad onkh spent 10 days at the nursing home before passing away but the staff were so kind and friendly. They were compassionate

and si professional from beginning to end. I would like to personally Thank one of the HCA at the lodge for her kindness and for spending time with dad and I at the end. I cannot thank her enough. I will always remember her kindness to me at such a difficult time.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review and kind words. I have passed on your comments to the HCA involved and the rest of the team.We pride ourselves in ensuring our residents receive the care they need when they are poorly. We also seek to support the loved ones at that difficult time. I am pleased our efforts brought you some comfort.Thank you for your review.

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Review of
Chestnut Lodge
from Chris B (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My father was a resident at Chestnut Lodge from March 2024 until his death in February 2024. Throughout his time here he was treated with respect and understanding, and the care he was shown, often in challenging circumstances due to his worsening dementia, was exemplary. My family and I were very regular

visitors - between us we were there around 4 times a week, often more - and we got to know the wonderful carers and nursing staff well, and were able to observe first-hand the care he was given. The highly experienced senior management team inspired confidence, and showed great compassion throughout his stay. We are hugely grateful for the care and professionalism shown by the wonderful team there, who go above and beyond, in challenging circumstances, to look after the residents.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your very positive feedback.It was a pleasure looking after your father and I pleased you felt the care he received was exemplary. He took a while to settle but did. We had many interesting chats about his time in business.I am pleased we were able to support you all.

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Review of
Chestnut Lodge
from G S (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

The first time my mum, who is very young with early onset Alzheimer's, has stayed in a care home for respite. The staff have been truly wonderful from start to finish and made my mum feel comfortable and safe and she really enjoyed her stay. This also helped ease my own sense of anxiety about leaving

her. Thank you so much for looking after her so well.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your comments.It was a pleasure looking after your mum and we look forward to seeing her again soon.

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Review of
Camelot House and Lodge
from Tina A (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Camelot House took care of my mother for the last two years of her life. The care and attention that she had was fantastic. They kept me informed if there were any concerns. Visiting was easy and they always gave me time to ask about her. I have nothing but praise for all the staff at Camelot House.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for your review. I will pass on your kind words to the team.

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Review of
Butterfly Lodge
from Lyn W (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

My husband and I would like to thank the management team, and the entire team at Butterfly Lodge for the loving care and attention that they all showed my mother who, having been a resident for the last sixteen months, finally passed away recently. Her dementia had got progressively worse over time

and eventually, it caught up with her. The care that she was given and the kindness shown to me, towards the end, whilst I was with her, was exceptional and we can not recommend the home or the staff enough.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review. We really miss your lovely mum.

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Review of
Butterfly Lodge
from Brad B (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

I can't speak highly enough of Butterfly Loge. My mum (age 102 in July) has been a resident there since May 2022 and has always received the highest level of care from every member of the team. I would highly recommend Butterfly for anyone looking for a care home for their loved ones.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you, Brad, for your review, we very much appreciate this.

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Review of
Camelot House and Lodge
from Clare B (Granddaughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

This home is amazing. From the first day my grandad came here to his last, the staff were the very best with my grandad, and also the family. Would definitely pass on to other people if a home like yours was needed for a loved one of my family or friends.

Reply from Zillah Oakes, Registered Manager at Camelot House and Lodge

Thank you for taking time to review Camelot House and Lodge. It was a pleasure to meet and care for your grandad. I will pass your kind words on to the team.

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Review of
Avalon Nursing Home
from S K (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

It was a hard decision to commit my dear mum's care to a nursing home but I couldn't have chosen better. The comfort and support that both she and my family have received from both management and staff has been superb.
The surroundings are bright and cheerful and visitors are always made so welcome.

Mum is so well cared for and the standard of food and activities is second to none. The staff are all so patient and kind - the atmosphere is just so warm and friendly. I now have peace of mind and no longer worry about her having a fall or forgetting her medication.
Well done Avalon for providing such a lovely caring place.

Reply from Tamsin Forde, Registered Manager at Avalon Nursing Home

Thank you for sharing your lovely feedback about Avalon.

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Review of
Butterfly Lodge
from J J (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

After experiencing a number of other care homes, finally, at Butterfly Lodge, we have found staff and an environment that we trust are very well-equipped to take care of our parent's needs. The team understand dementia well and are patient, caring and compassionate, also creative in stimulating and

entertaining the residents. Food also very good! Thank you all.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review which I will pass on to the team.

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Review of
Chestnut Lodge
from J J (Daughter of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

I have visited different times of the day - always clean and welcoming. My mum is not encouraged to use a walking stick which she went in with and hospital advised. I understand it's now lost/gone missing. A secure post box into the office would be a great help as I pay the bill by cheque, having to

get staff to put it into the office each time. Never has her hearing aids in, it's hard I know but she needs them and I just got new ones in December at £500 because the last home lost hers. Overall - great place on hygiene, food (I think), staff but a lot of money each week for things not to be getting 100%.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words about the home. When you next visit, please either speak to me or one of the nurses so we can update on your mother's care needs, mobility, hearing, etc. We have at least two nurses working every day and I'm here Monday to Friday. Our receptionist can assist you to set up a Direct Debit to make your life easier. Thank you for your suggestion of a secure post box into our reception, we will look into that. I will pass on your praise for the domestic and care teams.

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Review of
Avalon Nursing Home
from Deborah E (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was admitted in April 2024 with advanced Alzheimer's. The care she receives at Avalon Nursing Home is exemplary and far beyond our expectations. There is genuine love and affection for all residents and a determination to ensure that they are treated as individuals at all times and respected

as such. I can't recommend Avalon highly enough and the staff team are just amazing.

Reply from Tamsin Forde, Registered Manager at Avalon Nursing Home

Thank you for your lovely review of Avalon Nursing Home.

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Review of
Butterfly Lodge
from Tina W (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Our mum has been here a few weeks now, having moved from another nursing home, this place is a home in the true sense of the word, warm, welcoming, with wonderful, caring staff and I mean the whole team. Our lives have been enriched from getting to know the staff and them getting to know our mum and

us, we can finally sleep at night, safe in the knowledge that our mum is getting the care we know she needs. Alzheimer's is a dreadful disease and it has impacted the whole family but Butterfly Lodge has finally given us the peace of mind we so desperately needed for our mum. We never worry about asking things and discussing them with the management team who always welcome us warmly, always a smile and a friendly greeting. What a joyful place this is. The rooms are spacious and comfortable. The food is fresh and wholesome and always prepared and served with a smile. The nursing staff are well-trained and exceptionally caring. This place is outstanding in every way.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you for your lovely review which I will share with the team, this means a lot to us.

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Review of
Butterfly Lodge
from Diane H (Regular Volunteer) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I am most impressed about the very caring culture of staff in Butterfly Lodge. Their skill at managing difficult behaviour. Everyone, from the cleaners, the laundry workers the handyman etc., has time for the residents. The care staff are very busy but still make time to listen and show interest in

everyone. All of the staff know every resident well, their personalities, their likes and dislikes as well as their backgrounds and previous lives. Which means they are seen as whole persons and not just how they present under the effect of dementia. I work with the activities team who take people out whenever they can and if not, find things to do indoors. Special dates are marked, for example at Valentine's, a meal is arranged for them with their partners and the tables are laid up like a really nice restaurant. Burns night will involve a Scottish piper and haggis for dinner etc.
I love helping out here and really enjoy the time I spend in Butterfly Lodge.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you, Diane, it's lovely to have you here supporting the residents and our activity team.

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Review of
Butterfly Lodge
from Michelle A (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I would like to thank the management and the staff of Butterfly Lodge.
We had to move Mum from a nursing home in 2024.
Since being at Butterfly, Mum is walking on her frame.
Mum is doing and enjoying activities daily with some fantastic staff and volunteers.
Mum is less agitated, less bored and

being cared for.
On my visits to Mum, I find every member of staff so caring and supportive to the residents and the relatives that visit.
The home is kept absolutely spotless.
I absolutely love that the home takes the residents out on the little minibus that is funded by raising money throughout the year.
How fantastic is that?
Thank you all for being there for all residents and families.
I would recommend Butterfly Lodge to any relative that needs to put a loved one into nursing care.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you, Michelle, for your lovely review which I will share with the team.

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Review of
Butterfly Lodge
from Tracy P (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Excellent care, all staff have been so caring, understanding not just for my mother but for the whole family. This is the first a family member has had to go into care and we couldn't fault them, brilliant at everything they do.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review which I will share with the team.

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Review of
Butterfly Lodge
from J R (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

The care/nursing staff are all so very friendly when I visit and treat Mum with a lot of care and compassion. When Mum hasn't been well, I always get a call to inform me and one to update me on how she is doing, I could not have asked for a better care home for Mum to have been placed in, keep up the

good work.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for your lovely review which I will share with the team.

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Review of
Butterfly Lodge
from Tanya W (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum has dementia and has been a resident at Butterfly Lodge since 2024. She has flourished since living here. We were really struggling, as a family, to meet her needs at home but since moving here, Mum has received the absolute best care, round-the-clock care, regular updates from all the staff.

There's always a friendly face when we visit. Highly recommend.

Reply from Clare Sinclair, Manager at Butterfly Lodge

Thank you so much for taking the time to do a review, I will share this with the team.

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Care Homes Owned by Camelot Care

Camelot Care Locations (4)

Camelot Care Reviews (248)

Chestnut Lodge

Camelot House and Lodge

Chestnut Lodge

Chestnut Lodge

Chestnut Lodge

Chestnut Lodge

Camelot House and Lodge

Butterfly Lodge

Butterfly Lodge

Camelot House and Lodge

Avalon Nursing Home

Butterfly Lodge

Chestnut Lodge

Avalon Nursing Home

Butterfly Lodge

Butterfly Lodge

Butterfly Lodge

Butterfly Lodge

Butterfly Lodge

Butterfly Lodge

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