Anchor | 109 Extra Care Housing

Review of
Reverend Bill Baker Court
from Sarah R (Daughter-in-law of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

The manager is so passionate about the welfare of the residents going above and beyond. She is always polite helpful and always has a positive attitude. Could not recommend this place highly enough. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Reverend Bill Baker Court
from R F (Son of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

What a delight, people who care and try to make the residents a pleasant experience. The manager and her team in my opinion go above and beyond. The team helped us organise help for Mum and are always at the end of an email.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Reverend Bill Baker Court
from Wendy W (Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Was the best move we ever made, the staff are so helpful the warden is excellent & will do her best to get u sorted the restaurant serves freshly cooked meals with a choice of lots of things to do or if you want to be quiet you can be all facilities included too.

Reply from Debbie Prince, Location Manager at Reverend Bill Baker Court

Thank you for taking the time to leave your lovely review. I'm so glad you're happy living with us and that I've made your experience an even better one. I'm glad to hear that you're also happy with the choice and standard of our restaurant. I hope you continue to enjoy your home and taking advantage of everything we have to offer, and please do let us know if there is anything else we can do for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Burnside Court
from Ian R (Resident) published on 6 August 2024

Submitted via Website • Report

Overall Experience

I came into Burnside Court in April 2021 and I have enjoyed living here, I look forward to living here for some time to come.
Everyone is very good to get on with, they are also very professional, friendly and polite too, I have found that since I came to see Burnside Court in 2020.
A number of us

have planted some flowers in garden containers in the front and back gardens, we have a very beautiful display of flowers.
Burnside Court is a very nice place to live, it is very quiet too.
It is a very nice place to retire to, the meals are very good that we have in the dining room at lunchtime.

Reply from Louise Clarke, Location Manager at Burnside Court

Thank you for taking the time to leave us a review and providing your valuable feedback. We're glad to hear that everyone is friendly and helpful. We hope you'll continue to be happy in your home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Reverend Bill Baker Court
from M M (Friend of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

Recently my wife has assisted a lady in moving into Bill Baker Court in Sutton on sea. From the first contact we have been immensely impressed. The manageress is a total delight, showing compassion, professionalism, kindness and taking us through all processes in a calm unhurried way. The rooms are

beyond what we expected with spacious living areas, light and open outlooks, an en suite wet room and a kitchen space so residents have a degree of individual freedom and flexibility. The entire complex is light and spacious offering meals, activities, games and health support when needed and is run by highly motivated and pleasant staff. The facilities are immaculately clean and in first class condition and the welfare and happiness of the residents is paramount. We spoke to some of the residents who were equally as enthusiastic in their own views. I cannot praise Bill Baker Court highly enough! Well done staff and all involved in this excellent residence. Easiest 5-star review I've ever given!

Reply from Debbie Prince, Location Manager at Reverend Bill Baker Court

Thank you for taking the time to leave us a review and providing your valuable feedback, we are glad to hear that the moving-in process was made better by the location manager at Reverend Bill Baker Court and your wife had a great experience assisting the move.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Northampton Place
from C O (Daughter of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Awful place, a high turnover of staff which says a lot. Managers come in with ideas of changing from last management to full force uneducated uncaring, all about records and not actual residents. I cursed the day my dad went to live there. No privacy, infringement of their human rights. I'm not saying

this of carers, they work hard. It's management I'd say they are like the Government, do as I say. They don't understand they are dealing with human beings and not all of them fit into their box. I wish I had money to remove my father, he's treated like a leper, has no professional management, awful, awful place to live.

Reply from Paul Hogg, Area Manager at Northampton Place

Thank you for your feedback and we are sorry that your experience at Northampton Place was not to our (and our partner Slough Borough Councils') usual high standards. Northampton Place (Extra Care) is an independent living location for adults 55+ who benefit from additional services such as social care provision and catering. A number of residents living at Northampton Place have complex health needs, and acceptance and engagement with these services designed to support and empower them are an individual choice. Respecting and working with individuals to accommodate their lifestyle choices and needs whilst supporting them to maintain their tenancies continues to be a high priority for Anchor. We take feedback very seriously, as we endeavour to improve and better the services we provide on a daily basis. I know we're currently in contact with you about your concerns so will continue to stay in touch and take appropriate steps to address any outstanding issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Badminton Gardens
from Alison S (Resident) published on 22 September 2022

Submitted via Website • Report

Overall Experience

The staff are very friendly and helpful and the place is very clean and the people who lives here are very friendly and there are activitys that goes on here and it is very good and there is always things to do

Reply from Lauren Felstead, Marketing Executive at Badminton Gardens

Hello,
Thanks for taking the time to leave us a review - it's very much appreciated.
We're so glad you're happy living with us at Badminton Gardens and it's lovely to hear of the activities that you're able to join in with.
Your onsite manager is there to help should you ever have any queries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Austin Place
from Ann P (Resident) published on 20 September 2022

Submitted via Website • Report

Overall Experience

We are not a "care home". This building consists of 65 privately owned flats for independent living. It is possible to have Private Care at a charge if required but this is only necessary for a few residents. If you need care then Austin Place is not for you!

Reply from Lauren Felstead, Marketing Executive at Austin Place

Thank you for leaving a review.
We agree that Austin Place is not a care home. Carehome.co.uk, despite what the name suggests, has a range of listings that enables providers like us to have profiles for locations which are able to offer an element of care, and residents like yourself have the opportunity to leave a review that informs potential residents who are interested in living at our locations about what life is like living there. Having a listing means more potential residents are able to find out about our locations, including those where they could have an element of extra support whilst living independently.
Austin Place works as an Independent Living location, with different variations of care or other support provided optionally at a charge, if required by the resident (and catered to the resident's needs).
We hope you enjoy living at Austin Place but please do get in touch with your location's Manager should you have any further queries or concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hill View Manor
from Margaret G (Sister of Resident) published on 14 May 2020

Submitted via Website • Report

Overall Experience

Corona Virus.
Many thanks to the care workers (especially), chef, kitchen staff, cleaner and manager for their professionalism in supporting the clients within the home.
The carers in my experience are being really extra supportive to my relative, also myself who lives in Wales, and sister, his hands-on

carer who cannot now visit, whilst going through this terrible times.
Their professional support and care of the family unit shine before them even outside these horrendous times.
This is our Thursday continuing clap to all the staff.

Reply from Sandra Jeffrey, Sales & Marketing Administrator at Hill View Manor

Thank you very much, Margaret, for your kind comments, that's really good to know that your relative is being well cared for and that your family are also being supported. Your review is very much appreciated by all at Hill View Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Tolson Grange
from Christine D (Wife of Resident) published on 2 September 2019

Submitted via Postal Card • Report

Overall Experience

Excellent staff, care provided of a ver4y high standard. Good relationships between care staff and relatives. Unfortunately, there is, once again, a change in management, the fourth in 16 months, a regional support manager being in post for the second time. Some continuity would be beneficial to any

future plans for the home. My husband is settled and cared for with a good relationship with the care staff. He is respected and his needs are fully considered and provided for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Town End Close
from D B (Respite Resident) published on 29 June 2018

Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay here at the care home, a lot of friends that I knew, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maple Court
from Colin L (Son-in-law of Resident) published on 3 May 2018

Submitted via Website • Report

Overall Experience

The "Care Partnership" offered by Hanover Housing and Durham County Council ExtraCare is to be congratulated on the excellence of accommodation and personal support afforded to all Residents. The building offers modern facilities in the form of private Apartments, excellent communal facilities in the

spacious Dining Room - also used for numerous entertainment/meeting opportunities throughout the week. The extensive and well-maintained gardens offer the opportunity to benefit from the relaxing but secure surroundings. The availability of "24/7" care from the team of Care Support staff can justly be described as exceptional, as there are always members of staff available to help with every aspect of a Resident's comfort well being, these are the little things that make such a difference to the happiness of the Residents. This well-integrated team was very much appreciated by our Dad during his stay at Maple Court and also by the family in the knowledge he was being so well looked after.

Reply from Sandra Jeffrey, Marketing Officer at Maple Court

Hi Colin, many thanks indeed for posting such a good review of our Consett estate, it is very much appreciated. Our estate services and activities are focused on improving the health and well-being of residents, and it is great to know that your father was happy and well cared for during his stay at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Many thanks again for taking the time to provide such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Maple Court
from Pamela C (Daughter of Resident) published on 19 April 2018

Submitted via Website • Report

Overall Experience

Maple Court is an extremely good care home. It is beautifully decorated, spotlessly clean at all times and is a happy, caring environment where all of the residents are treated with respect and dignity. The carers are very pleasant and nothing is too much trouble for them. There is a happy, friendly

atmosphere at all times. Each person has their own private flat, where they are safe in the knowledge that care and help is immediate to hand if and when needed, day or night. There is a good range of food on offer in the spacious dining room, which also doubles as a meeting room for residents and guests to attend coffee mornings, film shows, musical events and more. Day trips are also on offer. There is a guest suite for relatives use.
My dad was very happy here and we couldn't have wished for a better place for him. Sadly he passed away in January, peacefully.
In an ideal world, everyone would have access to this kind of care. Thank you all very much for everything you did for him.

Reply from Sandra Jeffrey, Marketing Officer at Maple Court

Many thanks, Pamela for your kind comments, we are delighted to hear that your father was happy and well cared for at Maple Court. We aim to ensure Hanover residents maintain as much independence as possible while having access to care and support when needed. Our estate services and activities are focused on improving the health and wellbeing of residents, and it is really good to know that your father enjoyed a good quality of life at Maple Court. Many thanks again for taking the time to provide us with such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Birch Court
from Cheryl B (Daughter of Resident) published on 27 November 2017

Submitted via Website • Report

Overall Experience

Staff here went the extra mile for my mum. She was always looked after with dignity and respect. Mum was showered daily and her hair done and always looked immaculate. When she became more dependent and confused with her dementia they supported us and her to find a home with more care. All the staff

were amazing and she felt they were her friends. Mealtimes were beautifully set out and at Christmas, it was like being at home in a big family! Thank you so much to the lovely staff group which has remained consistent since mum moved in. This has been of great benefit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Town End Close
from R T (Son of Resident) published on 24 November 2017

Submitted via Postal Card • Report

Overall Experience

Very friendly, good size rooms. Good staff. Good food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Town End Close
from Eileen E (Respite Resident) published on 8 September 2017

Submitted via Postal Card • Report

Overall Experience

After visiting different care homes, I decided on Town End Close, after being impressed with the friendliness and attitude of staff whilst visiting - remaining the same throughout my stay. I shall be calling them each time I need respite care (October, Easter and summer). My stay for five weeks has

been most enjoyable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Town End Close
from Peter B (Son of Resident) published on 4 April 2017

Submitted via Postal Card • Report

Overall Experience

Town End Close is a little gem of a care home. Spotlessly clean, smartly furnished and of manageable size. The staff are extremely caring and thoughtful. The food is varied and appetising. Visitors are offered a cup of tea instantly. In future years, it would be lovely if a conservatory could be built

off the lounge into the rear garden. The large loud TV isn't always welcome to all residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Town End Close
from Diana S (Granddaughter of Resident) published on 29 March 2017

Submitted via Postal Card • Report

Overall Experience

My Grandma sadly passed away on the 27th January, having achieved her 100th birthday on 1st January.
She spent seven happy years at Town End Close from 2010.
The staff are excellent and were very caring and friendly towards Grandma and me.
It has been so nice to know that Grandma was well cared for

and respected, she had a nice large room, and made some good friends while she was there.
She had opportunities to go on all the trips they had and was taken down to the park quite often in her wheelchair, which she loved to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Hampshire Lakes
from Judy D (Regular Volunteer) published on 22 March 2017

Submitted via Postal Card • Report

Overall Experience

I have been impressed from my first impression. Meeting all the staff, I've been welcomed and met with a smile, friendliness, respect, courtesy and an incredible willingness to accommodate me and answer my queries and requests. Allowing for settling in emotional reactions, I've seen most of the residents

happy and well looked after. There do seem to be a few snagging repair problems unattended to.
I'm not sure I could even afford to live in such a prestigious abode but I am more than happy to visit and use the facilities. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Marina Court
from Carol D (Daughter of Resident) published on 19 December 2016

Submitted via Postal Card • Report

Overall Experience

My sisters and brother could not fault our Mums care. She has been receiving since March 2016. The care home is very clean. Staff are amazing. Nothing is a bother for them. Also, management is very helpful, whether it's on the phone or at the nursing home. Our Mum has a smile on her face that alone

tell us she is well looked after. Best decision we ever made.

Reply from Sandra Jeffrey, Marketing Officer at Marina Court

Thank you Carol for taking the time to submit such a good review - we always aim to support our residents to live their lives to the full. We are so pleased to hear that your Mum is happy at Marina Court Extra Care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Extra Care Housing Owned by Anchor

Anchor Locations (109)

Anchor Reviews (20)

Reviews Posted for members of Anchor

Reverend Bill Baker Court

Reverend Bill Baker Court

Reverend Bill Baker Court

Burnside Court

Reverend Bill Baker Court

Northampton Place

Badminton Gardens

Austin Place

Hill View Manor

Tolson Grange

Town End Close

Maple Court

Maple Court

Birch Court

Town End Close

Town End Close

Town End Close

Town End Close

Hampshire Lakes

Marina Court

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers