Which Gem Care Ltd Care Homes have the highest review score?

St Peter's Care Home , Westerleigh Nursing Home & Colwyn Bay Old Convent Nursing Home have the highest review score.

Gem Care Ltd | 4 Care Homes

Review of
Westerleigh Nursing Home
from Kevin R (Resident) assisted by family/friend published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and caring. The food is good, I can have food whenever I want it. I would recommend this home.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Kevin. Thank you for your positive review and recommendation about Westerleigh Nursing Home and we are delighted that you find our colleagues friendly and caring, and that the food is good. We all strive here to offer the best possible care and support and it is a whole team approach, that in addition to the Registered Nurses and Health Care Assistants, includes our Head Cook and their team along with our other colleagues. It is great that we get such regular and excellent feedback about the food offered at Westerleigh, as you know, there is such a choice of meals and snacks it is often difficult to decide what to have. Our 24-hour availability of meals and snacks is a real bonus for residents who do not always want three full meals a day, so they can choose the lighter meal options and then have a snack when they like.

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Review of
Westerleigh Nursing Home
from L S (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum was admitted for end-of-life care. She was a resident for just over 2 weeks until she passed. We met with the manager prior to admission where her needs, wishes and likes were discussed in depth. Throughout her short stay, the care, compassion and dignity shown to Mum was excellent. We were kept

advised of her condition at all times. I would highly recommend this nursing home.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your heartfelt and kind review of the care your Mum and your family received from the team here at Westerleigh. It was our pleasure to look after your Mum and support you and your family, it is a privilege to care for people and we were pleased to be able to do this and support you all. We will share your feedback with all of our colleagues, who are focused on providing the best possible compassionate care and support. Thank you again, reviews such as yours mean so much to us all here at Westerleigh.

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Review of
St Peter's Care Home
from Robert L (Son-in-law of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

Pleasant rest home, nice and clean, and staff are friendly.
Food although satisfactory, could do with some improvement.
Residents well looked after.

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Review of
St Peter's Care Home
from Geoffrey D (Son-in-law of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is thoroughly enjoying her time at St Peter's. She enjoys both the company of other residents and staff. She is extremely well cared for by all staff members and enjoys the various entertainment and wide variety of food.

Reply from Nicola Masters, Service Manager at St Peter's Care Home

Thank you so much for sharing such wonderful feedback about your mother-in-law's experience at St Peter's! It truly warms our hearts to hear that she is enjoying her time with us and is getting on well with everyone. We're especially glad to know that our entertainment and food offerings are a hit! We'll pass your kind words along to our team. They'll be thrilled to know they're making such a positive impact.

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Review of
St Peter's Care Home
from L B (Granddaughter of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

Moving to this care home was a carefully considered transition. It was an emotionally exhausting experience for those closest to my grandmother as it needed to be the right establishment to meet needs but also to support the well-being of someone leaving their home of nearly 60 years plus.
From the

moment my grandmother moved she was made to feel welcome by all staff as were we as her family. The staff continue to show care and consideration treating my grandmother with the dignity and respect that she deserves. Thank you St Peter's.

Reply from Nicola Masters, Service Manager at St Peter's Care Home

Moving to a care home is indeed a big decision, especially when you've lived in your own home for many years. We're absolutely delighted your grandmother has settled in so well and so quickly and feels at home here. She is a pleasure to care for!

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Review of
St Peter's Care Home
from Jan H (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Mum was assessed in her home environment before having a month respite in February. Staff were amazing to Mum and her visitors from start to finish, kind and friendly, doing all they could to make her feel welcomed and comfortable. Mum was fully included in all activities within the home and joined

in with more than we thought she would. We can't thank the staff enough and will not hesitate to book another stay when required. The home had a comfortable, homely feel. Would totally recommend this home to anyone.

Reply from Nicola Masters, Service Manager at St Peter's Care Home

Thank you so much for your kind words and for recommending St Peter's. It's wonderful to hear how comfortable your mum felt during her stay and how much she enjoyed the activities. We look forward to welcoming her back soon and are here for anything you and your family might need!

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Review of
Westerleigh Nursing Home
from Lee F (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

I would have no hesitation in recommending Westerleigh to anyone. The care and support they gave my father were excellent. The home was clean and tidy, and my father was very comfortable there. All the staff were extremely friendly and very professional.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you very much for your positive and complimentary review. It was our pleasure to care for your father, and my colleagues are delighted to have your feedback about his time with us. Thank you again for taking the time to write this review, it is much appreciated by us all here at Westerleigh.

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Review of
Westerleigh Nursing Home
from Lisa F (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

Westerleigh cared for our Dad at a difficult time and I'm so glad we found them. They took time with the family and quickly got to understand Dad's needs and responded so well to his charms! They are one of the most friendly homes I have visited and they truly put the care back into 'care home', which

can often be impersonal and clinical 'waiting rooms'. It is a home from home and the staff have been wonderful.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

What a lovely review, thank you. It was our pleasure to care for your father, and we enjoyed getting to know him and you as a family, who were so important to him. We do strive to provide a homely environment and truly person-centred care, and from your review, we achieved this for your father and your family, which pleases us all greatly, we work at Westerleigh to care for and look after people to give them the best possible lives.

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Review of
Westerleigh Nursing Home
from Mark A (Son of Resident) published on 13 February 2024

Submitted via Website • Report

Overall Experience

My parents lived together in Westerleigh for three years, and my mother for a further 13 months after my father's death. The care was exemplary, sensitive and respectful, and the end-of-life care for both my parents was touching and extremely attentive.
Westerleigh isn't the swankiest of care homes,

but the care staff are marvellous, the nursing care of a very high standard, and it's evident that the staff care a great deal for the residents. Minor miracles are worked in the kitchen on what must be a relatively restricted budget, and the activities team comes up with all sorts of ideas for keeping residents engaged and entertained.
It was a comfort to know that both my parents were in such capable, professional and caring hands for their final years. Real interest is taken by the staff in both the residents' needs and their earlier lives and interests. It's always difficult seeing a loved one go into a home, but Westerleigh allayed any anxieties we had. Unhesitatingly recommended!

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

We are so grateful for your review and recognition for our colleagues of the outstanding care and compassion they provide for the residents and their loved ones, we have shared your review with the team and they are delighted to hear of your and your family's experiences at Westerleigh. We take pleasure in caring for Residents, their families loved ones and our colleagues, and we are a close-knit team who want to do their best for those at Westerleigh. We are pleased to have had the opportunity to care for your parents and get to know them and your family over the years and thank you again for your kind review.

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Review of
Westerleigh Nursing Home
from D A (Son of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Both my parents resided here, mostly together, for quite some time (3+ years) and throughout the Covid epidemic.
Throughout that time, it was very clear they were both genuinely cared for by all the staff. I came across many staff and I found all of them to be friendly, thoughtful, caring and professional.
Sadly,

both parents have now passed on, but I am utterly convinced they both received the best care possible.
The home may not necessarily look great, especially compared to all the newly built ones. But the care that is given, even to the extended family, is first-rate.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your lovely and insightful review regarding your parents' stay here with us and the care they and the extended family received, as a team we are really grateful that you have recognised us in this way. It was our pleasure to care for your parents, and we are delighted we had the opportunity to get to know them both so well.
Our refurbishment programme is underway now, and if you or any of the family are passing by in the future, please do pop in to see us and the home, it should be looking updated and improved in the near future.
With our thanks and best wishes to you all. Jakki and the Team at Westerleigh.

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Review of
St Peter's Care Home
from Margaret D (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

My mum was apprehensive about care home life but settled in from day one. She was made to feel so welcome, and her care has been exemplary. Mum has a lovely sea-view room that she loves. It is comfortable, warm and homely. She has regained lost weight and is enjoying the company of others, both resident

and staff. My mum enjoys a mix of activities, in particular, bingo, and she has had the best Christmas for years. The decorations, food and entertainment were all much more than expected due to the dedication of all the staff. St Peter's makes everyone feel very welcome, residents, friends and family alike.

Reply from Nicola Masters, Home Manager at St Peter's Care Home

Thank you so much for your lovely review. We're delighted Mum is making such good progress since moving in - she's a real pleasure to care for.

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Review of
Colwyn Bay Old Convent Nursing Home
from Mary P (Wife of Resident) published on 29 September 2023

Submitted via Website • Report

Overall Experience

The care my husband received during his six-month stay was compassionate and professional. I will be forever grateful to all the staff. He was very happy and enjoyed chatting with the staff. He had a lovely bright room and enjoyed all the freshly prepared healthy meals.

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Review of
Colwyn Bay Old Convent Nursing Home
from Frances H (Daughter of Resident) published on 29 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother came to Colwyn Bay Old Convent Nursing Home following a hospital stay. She was a resident for the last 4 months of a long and happy life. She suffered from vascular dementia and was bedridden. Her care was exemplary. She was always clean and comfortable. The staff knew her by name and always

treated her with dignity. My mum loved makeup and the staff took the time and trouble to make sure she looked good. When she was dying I was treated with amazing care and compassion.

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Review of
St Peter's Care Home
from Peter M (Son-in-law of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience

An excellent care home that has so far has my father, uncle and now mother-in-law. Clean accommodation and comfortable. Staff are very respectful.

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Review of
St Peter's Care Home
from Michele J (Sister of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience

Since my brother was admitted to St Peter's Care home, he has received excellent care and attention. I have seen this first hand as visit my brother often and spend a lot of time with him. The management is excellent and keeps me updated on my brother's progress. All the carers are kind, gentle and

fun, encouraging my brother and bringing his personality out. He has put on over a stone in weight since admission! He is happier and very relaxed and enjoys an occasional entertainment session downstairs. He has a lovely room with everything he needs. He feels very safe.

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Review of
St Peter's Care Home
from D P (Son of Resident) published on 11 April 2023

Submitted via Postal Card • Report

Overall Experience

On arrival, the staff were very welcoming to my mum. We were pleased to know that there was a variety of activities and needs catered for i.e. hairdressers. Nothing seemed too much trouble when asked for things to be done.

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Review of
St Peter's Care Home
from Helen T (Daughter of Resident) published on 10 April 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at St Peter's Care Home for ten months now. She has been cared for with kindness and respect. My mum's health, mobility and mental capacity have improved due to the activities and exercises that are provided daily. I can't thank the staff and carer enough.

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Review of
St Peter's Care Home
from M W (Wife of Resident) published on 3 April 2023

Submitted via Postal Card • Report

Overall Experience

I have been visiting my husband at St Peter's since November 2022. The staff of all denominations and departments are helpful, caring and loving to all patients and families.

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Review of
Westerleigh Nursing Home
from Ruth A (Daughter of Resident) published on 14 February 2023

Submitted via Website • Report

Overall Experience

My parents went into the care of Westerleigh in late 2019.
The care that they have received has been wonderful. The staff ensure their individual needs are met, and they've been so kind to us all as a family.
My father died five weeks ago. The staff in the run-up to his death were exceptional. They

fed me and offered me a room to stay in so that I could spend the last few days with my dad, as I did not live locally. What I witnessed, (staying there for six whole days and nights) was how genuinely caring and kind the staff were. Their patience and kindness shone through, and they are all a testament to the care system.
My mum continues in their care, and they have been absolutely wonderful with her after her husband of 62 years died.
All credit to them all!

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you so much for your lovely review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wholly embracing care. We are privileged to have had the opportunity to care for your father, and we are delighted that your mother is remaining here with us. Thank you again; your review means so much to us as a team.

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Review of
St Peter's Care Home
from Teresa L (Daughter of Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience

I have no hesitation in recommending St Peter's as a care home for loved ones. The staff are, without exception, so professional, friendly, helpful and supportive to both residents and their families. The facilities, cleanliness, garden and activities are all wonderful, and I am confident that my mum

and uncle will be content and cared for in their final years.

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Care Homes Owned by Gem Care Ltd

Gem Care Ltd Locations (4)

Gem Care Ltd Reviews (60)

Westerleigh Nursing Home

Westerleigh Nursing Home

St Peter's Care Home

St Peter's Care Home

St Peter's Care Home

St Peter's Care Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

St Peter's Care Home

Colwyn Bay Old Convent Nursing Home

Colwyn Bay Old Convent Nursing Home

St Peter's Care Home

St Peter's Care Home

St Peter's Care Home

St Peter's Care Home

St Peter's Care Home

Westerleigh Nursing Home

St Peter's Care Home

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