Gem Care Ltd in East Sussex | 1 Care Home

Review of
Westerleigh Nursing Home
from Kevin R (Resident) assisted by family/friend published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are friendly and caring. The food is good, I can have food whenever I want it. I would recommend this home.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Kevin. Thank you for your positive review and recommendation about Westerleigh Nursing Home and we are delighted that you find our colleagues friendly and caring, and that the food is good. We all strive here to offer the best possible care and support and it is a whole team approach, that in addition to the Registered Nurses and Health Care Assistants, includes our Head Cook and their team along with our other colleagues. It is great that we get such regular and excellent feedback about the food offered at Westerleigh, as you know, there is such a choice of meals and snacks it is often difficult to decide what to have. Our 24-hour availability of meals and snacks is a real bonus for residents who do not always want three full meals a day, so they can choose the lighter meal options and then have a snack when they like.

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Review of
Westerleigh Nursing Home
from L S (Daughter of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum was admitted for end-of-life care. She was a resident for just over 2 weeks until she passed. We met with the manager prior to admission where her needs, wishes and likes were discussed in depth. Throughout her short stay, the care, compassion and dignity shown to Mum was excellent. We were kept

advised of her condition at all times. I would highly recommend this nursing home.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your heartfelt and kind review of the care your Mum and your family received from the team here at Westerleigh. It was our pleasure to look after your Mum and support you and your family, it is a privilege to care for people and we were pleased to be able to do this and support you all. We will share your feedback with all of our colleagues, who are focused on providing the best possible compassionate care and support. Thank you again, reviews such as yours mean so much to us all here at Westerleigh.

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Review of
Westerleigh Nursing Home
from Lee F (Son of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

I would have no hesitation in recommending Westerleigh to anyone. The care and support they gave my father were excellent. The home was clean and tidy, and my father was very comfortable there. All the staff were extremely friendly and very professional.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you very much for your positive and complimentary review. It was our pleasure to care for your father, and my colleagues are delighted to have your feedback about his time with us. Thank you again for taking the time to write this review, it is much appreciated by us all here at Westerleigh.

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Review of
Westerleigh Nursing Home
from Lisa F (Daughter of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

Westerleigh cared for our Dad at a difficult time and I'm so glad we found them. They took time with the family and quickly got to understand Dad's needs and responded so well to his charms! They are one of the most friendly homes I have visited and they truly put the care back into 'care home', which

can often be impersonal and clinical 'waiting rooms'. It is a home from home and the staff have been wonderful.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

What a lovely review, thank you. It was our pleasure to care for your father, and we enjoyed getting to know him and you as a family, who were so important to him. We do strive to provide a homely environment and truly person-centred care, and from your review, we achieved this for your father and your family, which pleases us all greatly, we work at Westerleigh to care for and look after people to give them the best possible lives.

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Review of
Westerleigh Nursing Home
from Mark A (Son of Resident) published on 13 February 2024

Submitted via Website • Report

Overall Experience

My parents lived together in Westerleigh for three years, and my mother for a further 13 months after my father's death. The care was exemplary, sensitive and respectful, and the end-of-life care for both my parents was touching and extremely attentive.
Westerleigh isn't the swankiest of care homes,

but the care staff are marvellous, the nursing care of a very high standard, and it's evident that the staff care a great deal for the residents. Minor miracles are worked in the kitchen on what must be a relatively restricted budget, and the activities team comes up with all sorts of ideas for keeping residents engaged and entertained.
It was a comfort to know that both my parents were in such capable, professional and caring hands for their final years. Real interest is taken by the staff in both the residents' needs and their earlier lives and interests. It's always difficult seeing a loved one go into a home, but Westerleigh allayed any anxieties we had. Unhesitatingly recommended!

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

We are so grateful for your review and recognition for our colleagues of the outstanding care and compassion they provide for the residents and their loved ones, we have shared your review with the team and they are delighted to hear of your and your family's experiences at Westerleigh. We take pleasure in caring for Residents, their families loved ones and our colleagues, and we are a close-knit team who want to do their best for those at Westerleigh. We are pleased to have had the opportunity to care for your parents and get to know them and your family over the years and thank you again for your kind review.

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Review of
Westerleigh Nursing Home
from D A (Son of Resident) published on 5 February 2024

Submitted via Website • Report

Overall Experience

Both my parents resided here, mostly together, for quite some time (3+ years) and throughout the Covid epidemic.
Throughout that time, it was very clear they were both genuinely cared for by all the staff. I came across many staff and I found all of them to be friendly, thoughtful, caring and professional.
Sadly,

both parents have now passed on, but I am utterly convinced they both received the best care possible.
The home may not necessarily look great, especially compared to all the newly built ones. But the care that is given, even to the extended family, is first-rate.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your lovely and insightful review regarding your parents' stay here with us and the care they and the extended family received, as a team we are really grateful that you have recognised us in this way. It was our pleasure to care for your parents, and we are delighted we had the opportunity to get to know them both so well.
Our refurbishment programme is underway now, and if you or any of the family are passing by in the future, please do pop in to see us and the home, it should be looking updated and improved in the near future.
With our thanks and best wishes to you all. Jakki and the Team at Westerleigh.

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Review of
Westerleigh Nursing Home
from Ruth A (Daughter of Resident) published on 14 February 2023

Submitted via Website • Report

Overall Experience

My parents went into the care of Westerleigh in late 2019.
The care that they have received has been wonderful. The staff ensure their individual needs are met, and they've been so kind to us all as a family.
My father died five weeks ago. The staff in the run-up to his death were exceptional. They

fed me and offered me a room to stay in so that I could spend the last few days with my dad, as I did not live locally. What I witnessed, (staying there for six whole days and nights) was how genuinely caring and kind the staff were. Their patience and kindness shone through, and they are all a testament to the care system.
My mum continues in their care, and they have been absolutely wonderful with her after her husband of 62 years died.
All credit to them all!

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you so much for your lovely review. The leadership team and our colleagues are so appreciative of your review as we endeavour to look after not only the residents themselves but their family and friends too, to provide truly holistic and wholly embracing care. We are privileged to have had the opportunity to care for your father, and we are delighted that your mother is remaining here with us. Thank you again; your review means so much to us as a team.

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Review of
Westerleigh Nursing Home
from Helen W (Daughter of Resident) published on 23 May 2022

Submitted via Website • Report

Overall Experience

My mother spent the last couple of years at Westerleigh following a stroke. The staff always treated her with kindness, dignity and respect and mum came to think of them like family.
I felt reassured that mum was in the best possible place as it is the staff that makes a place. During lockdown, we

were kept informed and encouraged to drop off letters and chat over the 'phone. During the last couple of weeks of mum's life, we were allowed to visit at any time without restrictions. Again, the staff were lovely to the end and nothing was too much trouble. Thank you to everyone at Westerleigh, the nurses, carers, cooks and cleaners for carrying out a difficult job with kindness and humour.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you so much from all of us on the staff team here at Westerleigh for your lovely review of your Mother's care here at Westerleigh, together with our relationship with you and your family, we really appreciate your comments and observations.
My colleagues are thrilled at what you have said about the care, as you say, it is a real team effort and we strive to offer truly holistic care, embracing the resident and their family from admission to departure, and all the stages in between. Our ethos of care shines through in your review, we are a diverse team, but the common link is that we truly care. When we recruit for new team members we actively seek people who are kind and caring, we can give them the skills they need, but the starting point is to have a caring and kind attitude. Thank you again for your charming review.

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Review of
Westerleigh Nursing Home
from Elaine H (Daughter of Resident) published on 12 April 2022

Submitted via Website • Report

Overall Experience

I felt I had to write this review as my father passed in January 2022 after spending 6+ years in the care of the staff of Westerleigh. I have always found the staff very professional and caring, nothing seems too much trouble, he was always spoken to and treated with dignity. The welcome my father received

when he first took up residence in Westerleigh was excellent and continued until his passing. I have nothing but praise for all the staff for the compassionate care he received and would recommend this nursing home without hesitation.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Elaine, thank you so much for your warm review of Westerleigh, and our colleagues' care for your father. It was our privilege to care for your father and we are grateful to you for this review, it means a great deal to us all here at Westerleigh. It also helps us greatly to know that what we do in providing kind and compassionate care for residents and their families makes a positive difference in people's lives.

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Review of
Westerleigh Nursing Home
from Christine T (Daughter of Resident) published on 22 June 2021

Submitted via Postal Card • Report

Overall Experience

I find the staff very friendly and helpful they cannot do enough for the residents even when the residents can't eat what they like the staff try to make it possible in other ways so they can enjoy what they like.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your review, it is most appreciated by us all here at Westerleigh.
We strive to provide a really friendly and homely atmosphere, and are proud of what we do, we so look forward to being able to resume our group celebrations with Residents, and their Family and Friends, like our annual strawberry tea, when the time is right.
We will share your kind comments with the team, our Head Cook and her catering team will be especially pleased to know that their work to meet the Resident's individual requirements and choices is so appreciated.

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Review of
Westerleigh Nursing Home
from Emma L (Daughter of Resident) published on 27 May 2021

Submitted via Website • Report

Overall Experience

My mother has resided at Westerleigh for a year now and I have nothing but praise for the staff working there. She was admitted following a sudden deterioration in her condition and although we were at the beginning of the pandemic, the staff ensured a smooth transition from acute hospital into their

care. Communication has always been excellent and their ability to adapt to how we continued to “see” Mum through this time, via a portal facility, has allowed us to keep in touch. Whenever I see Mum, she looks well cared for and she speaks highly of all the staff. As a nurse myself, I can recognise great care when I see it and feel very relieved to know that my mum is cared for so well.

Reply from Jacqueline Anderson, Business Manager at Westerleigh Nursing Home

Emma, thank you for your lovely review of Westerleigh. All of us on the staff team at Westerleigh really appreciate you taking the time and trouble to write this review, and it is so encouraging for us to know that our care of your Mother is supporting both her and you well. Innovations, like the portal contact, are great for keeping in touch, and once again, thank you for your review.

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Review of
Westerleigh Nursing Home
from M F (Husband of Resident) published on 9 September 2020

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in the nursing home for 15-months. She was given a very warm and friendly greeting on her arrival. I think this sets the character of the home. I consider the carers carry out the interaction with the residents with kindness and feeling for the residents. During normal times,

activities and entertainment are thought up and carried out to involve the residents to engage and occupy their minds. The home is well managed and kept clean and tidy. During the recent difficult times, policies have been designed to ensure the safety of residents. I am sure staff have denied themselves meeting with only a few people outside the home in order to ensure the health of residents was the priority.

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Review of
Westerleigh Nursing Home
from Ian C (Resident) published on 8 September 2020

Submitted via Postal Card • Report

Overall Experience

I was in respite after having COVID infection and I feel honoured to have been placed in Westerleigh Nursing Home. The staff and care were of a very high standard and would recommend this facility to all. The catering standard was that of a 3/5 star hotel and can find no fault with this.

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Review of
Westerleigh Nursing Home
from Elizabeth D (Daughter of Resident) published on 24 August 2020

Submitted via Postal Card • Report

Overall Experience

Wonderful, caring, clean and comfortable. All staff treat residents in an individual, caring, gentle manner.

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Review of
Westerleigh Nursing Home
from Geoffrey H R (Son of Resident) published on 22 August 2017

Submitted via Website • Report

Overall Experience

I cannot fault any member of staff and management with the kind and dignified care my father received during his stay at Westerleigh. Thank you all so much. I would highly recommend your service and dedication.

Reply from Jakki Anderson, Business Manager at Westerleigh Nursing Home

Thank you for your kind words, they mean a lot to all of us here at Westerleigh. We strive as a team to provide a warm and caring atmosphere for residents and their families, and to enhance lives and excel in care. It is so good to receive this positive feedback.

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Review of
Westerleigh Nursing Home
from Sue P (Daughter of Resident) published on 8 May 2017

Submitted via Website • Report

Overall Experience

My family and I were very happy with the care my father received at Westerleigh. The staff were amazing and very professional. We would not hesitate to recommend this nursing home as it was always a nice place to visit and we were always made very welcome.

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Review of
Westerleigh Nursing Home
from Maggie (Daughter of Resident) published on 5 December 2016

Submitted via Website • Report

Overall Experience

This is an exceptional nursing home with a wonderful dedicated team of staff under the Matron.
The devoted, caring and professional care that my Mum received in her last eighteen months of her life was wonderful, together with the care and support the family also had.
Thank you again Matron and

all the lovely Westerleigh staff, you made a very difficult time so much easier.

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Review of
Westerleigh Nursing Home
from Carol P (Daughter of Resident) published on 28 September 2016

Submitted via Postal Card • Report

Overall Experience

The staff are always attentive and kind towards my mother. She is treated with dignity and affection. The activities team are always thinking of new and stimulating things for residents to take part in and always help those who are not so capable. The food is always varied and generous with tea, coffee

and biscuits served regularly. Over I am happy with my mother's care at Westerleigh and she is happy to live there because she is treated as a very special person, (which she is).

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Care Home Owned by Gem Care Ltd in East Sussex

Gem Care Ltd Locations in East Sussex (1)

Gem Care Ltd Reviews in East Sussex (18)

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

Westerleigh Nursing Home

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