Alan Morkill House

88 St Mark's Road, London W10 6BY
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9.6 59 Reviews
  • Alan Morkill House, London
Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care.

The home provides residential care for older people and those who have dementia. The rooms are arranged into seven groups with a shared sitting room and kitchen for each group which encourages residents to get to know each other.

Residents are encouraged to make their fully furnished rooms as comfortable as possible with their own belongings. The supportive staff team are available 24 hours a day to help with any requests from the residents, and clients are able to choose a local GP. An optician, dentist and chiropodist also visit the home.

The area is home to world Famous Notting Hill, Portobello Market, and the annual event of Notting Hill Carnival, a lovely celebration for the residents to have on their doorstep.


Residents will also benefit from:

-        Full disability access and en-suite shower & toilet facilities
-        Beautiful Landscaped Gardens
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
-   Two chickens on-site

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Care Provided by Alan Morkill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emmanuel Torso (Home Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Alan Morkill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £2,000 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,000

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Alan Morkill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Every day between 10:00am - 22:00pm, Except 12:30pm -13:30pm


  • Parking

  • 10 Free parking spaces available, welcomed to visiting families and friends.


Alan Morkill House Reviews (59)

Total of 59, showing 1-20
9.6

Alan Morkill House has a Review Score of 9.6 (9.557) out of 10, based on 15 reviews in the last 2 years. Over all time Alan Morkill House has 59 reviews.

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Review from Catherine B (Sister of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find when I visit the home all the staff are friendly and helpful. My brother is happy and well cared for..
I have no worries about his care at this home and am happy that he is in a safe place and staff are aware of his needs.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for sharing your experience of our home. With best wishes,


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Review from Gareth E (Friend of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I was seeing, an ex Royal Borough of Kensington and Chelsea Councillor. seemed happy and content in her room. She made no negative comments to me and my friend visiting. Overall there seemed to be a pleasant atmosphere at the home and we were given a warm welcome. It was an uplifting visit.
We plan to go see the lady again in the Spring.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for sharing your experience of our home. Best regards.


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Review from J K (Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Alan Morkill House has up to now been very good indeed.

Reply from Emmanuel Torsoo, Care Home Manager at Alan Morkill House

Hello, thank you for sharing your 5-star experience! Regards.


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Review from Maria C (Sister of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Alan Morkill House for six months and has settled well. The staff are very caring and my sister is looked after very well.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for your review. We will pass on your kind words to all our staff.


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Review from Kim L (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent. Thank you.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for your review. We look forward to seeing you soon.


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Review from John D (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Alan Morkill House first class and always kind and respectful. The manager is very approachable and likewise very respectful, a credit to the care home. All in all, very pleased with Alan Morkill House.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for your kind words about our home. I look forward to seeing you on your next visit to Alan Morkill.


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Review from Angela B (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no other issues with my visits except the wait time to enter the home could be more efficient. Having to wait around outside for 10 minutes while calling the home because no one is available to open the door is unacceptable. If visitors have only limited time we do not want to waste any of it
waiting outside.

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Review from Margaret C (Sister of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was visiting my sister for the first time on Saturday. I have to say that the staff could not have been kinder or more helpful, particularly one lady.

Reply from Emmanuel, Home Manager at Alan Morkill House

Thank you for taking the time to share your experience of our home. Best wishes.


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Review from M G (Daughter of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here. She is well looked after. The staff are very caring. Management is excellent.

Reply from Emmanuel Torsoo, Home Manager at Alan Morkill House

Thank you for your positive review! We're delighted to hear that your mother is happy here at Alan Morkill House. Kind regards.


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Review from Stella B (Sister of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience is not good regarding my Sister. Left sitting in a draft window opened on her back she caught a cold.
No treatment, no nurse with knowledge of the patient's needs. I had to actually take her to the bathroom in the end. She many times was often left incontinent, that was not told to her
relatives.
She caught Covid the signs were with her on 29th of November about 4 days before she was admitted to hospital. I saw my sister was unwell on the 29th of November the lady took her blood pressure i saw her with the sphygmomanometer and asked what was the readings she took. It was 120/70 and 72 pulse I requested the manager to get her seen, for her to be seen by the doctor. I telephoned 1st of December for any information I could get and was told by an agency staff member, she informed me she was an agency staff and did not have the report on my sister to give me, but I could call back. The next communication was when she was found unresponsive and very sick.

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Review from Cecilia B (Sister-in-law of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care. My relative has been there for just over a year. I visit weekly, and I have found Alan Morkill House practically faultless in every way. Management and staff deal with any health-related issues effectively, treat her with dignity and respect and keep her happy. Whenever I visit
I see a spotlessly clean, caring and happy place.

Reply from Chante Woodley, Marketing Coordinator at Alan Morkill House

We are truly grateful for your heartfelt review and for entrusting us with the care of your sister at Alan Morkill House for over a year. It's wonderful to hear about your consistently positive experiences during your visits. Our team takes great pride in ensuring that our home is not only clean but also a warm and welcoming environment for all our residents. Kind regards,


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Review from J D (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my 93-year-old mum, who has dementia, from another home as it was closer to our home. The management and staff were very welcoming and accommodating before and after the move. The facilities, food and care are excellent. We feel it is a safe and caring environment for my mum. My mum has settled
very well and is happy.

Reply from Chante Woodley, Marketing Coordinator at Alan Morkill House

Thank you for sharing your experience regarding the move of your mother to Alan Morkill House. It's great to hear that the management and staff were welcoming and accommodating during this transition. The excellent facilities, food and care are important to us and it's heartwarming to know that your mother has settled well and is happy. Kind regards.


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Review from P S (Husband of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. The best thing is the manager, professional, caring, knowledgeable, and flexible. Staff is very friendly, and a positive attitude starts with the manager running through the whole care home. I was struck with the cleanliness, there is a constant effort at keeping the home clean in both
the public and private areas. The environment is very positive, near a park, well served by public transit, generous parking, and a short walk from a great restaurant. I was surprised no one knew about it. The care home meals seem generous and well-prepared. Somewhat concerning was attention to dress. I found my wife walking in a public area without any shoes or slippers on even though she was accompanied with a care worker. Happily, I only needed to complain once. She also went a few days without a change of clothes, although she may have changed into pyjamas at bedtime. Very impressed with safety with entrance and exit codes, and two codes for the elevator. Congratulations.

Reply from Chante Woodley, Marketing Coordinator at Alan Morkill House

Thank you for your lovely comments about Alan Morkill House care home and the team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team. Kind regards.


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Review from D B (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people, good carers and nice manager.

Reply from Priyanka Gadhe, Marketing Administrator at Alan Morkill House

Thank you for taking out the time to leave us a review. We are glad to hear that you had a wonderful experience with us. At Alan Morkill Care Home, we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from A H (Power of Attorney of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff. Lovely bedroom, shower and toilet room. Room in good decorative order. Bed and chair are comfortable. Room near to the general area where patients eat.
Requires activities in the afternoon once or twice a week to encourage movement and keep the brain active. The staff are friendly and treat
patients with respect.
The place is left clean and the patients are secure. The garden needs some work to it. Garden table and chairs next to the patient's windows which spoils the view.

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Review from A G (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given is authentic, thoughtful and professional. All staff, carers, maintenance, managers and administrators are helpful and seem genuinely interested in the residents. I was reassured that my mother was being well looked after.

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Review from Carolina M (Niece of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is settling in well. One carer, in particular, is a wonderful carer who communicates well and encourages my aunt to participate in activities and encourages interaction with other residents. The staff at Alan Morkill are making a difficult situation much easier.

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Review from Owen B (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first impression was that the outside of the building/yard was clean and kept. Upon entering the building the home has a very clean and airy feeling. The staff were particularly helpful and friendly. The overall appearance of the home was clean (although I didn't see the bedroom of my mom).

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Review from Natalie V (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems very well settled at Alan Morkill House. The staff are welcoming and friendly. I feel that Dad is in good hands.

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Review from Nicola R (Granddaughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the home and staff very nice. My nan's room is very clean and nice. They treat and keep my nan every well. She's very happy and well looked after.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Alan Morkill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Alan Morkill House is calculated as follows: ( (121 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alan Morkill House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Emmanuel

Emmanuel Torsoo

Job Title: Care Home Manager

Joined: 2019

Emmanuel has been working in the health and social care sector for a considerable period and was first appointed as a registered manager in 2009. Emmanuel has been awarded the NVQ level 4 qualification, Registered Manager’s Award as well as a post-graduate certificate in management for health and social care. Emmanuel enjoys researching and sharing knowledge about new approaches in service provision to enable the home to achieve excellence in care.


Frequently Asked Questions about Alan Morkill House

What types of Care is Alan Morkill House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alan Morkill House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Alan Morkill House have?

There are 49 Single Rooms.

What are the Facilities & Services at Alan Morkill House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alan Morkill House to the centre of London?

3.2 mile(s) as the crow flies, distance by road may be significantly further.