Alan Morkill House

88 St Mark's Road, London W10 6BY
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9.6 59 Reviews
  • Alan Morkill House, London
Alan Morkill House, has an impeccable reputation when it comes to delivering exceptional care.

The home provides residential care for older people and those who have dementia. The rooms are arranged into seven groups with a shared sitting room and kitchen for each group which encourages residents to get to know each other.

Residents are encouraged to make their fully furnished rooms as comfortable as possible with their own belongings. The supportive staff team are available 24 hours a day to help with any requests from the residents, and clients are able to choose a local GP. An optician, dentist and chiropodist also visit the home.

The area is home to world Famous Notting Hill, Portobello Market, and the annual event of Notting Hill Carnival, a lovely celebration for the residents to have on their doorstep.


Residents will also benefit from:

-        Full disability access and en-suite shower & toilet facilities
-        Beautiful Landscaped Gardens
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
-   Two chickens on-site

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Care Provided by Alan Morkill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emmanuel Torso (Home Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Alan Morkill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care £2,000 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,000

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Alan Morkill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Every day between 10:00am - 22:00pm, Except 12:30pm -13:30pm


  • Parking

  • 10 Free parking spaces available, welcomed to visiting families and friends.


Alan Morkill House Reviews (59)

Total of 59, showing 21-40
9.6

Alan Morkill House has a Review Score of 9.6 (9.557) out of 10, based on 15 reviews in the last 2 years. Over all time Alan Morkill House has 59 reviews.

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Review from D B (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the way my mom has been cared for. My wife is also impressed with the way she's been looked after, the whole family and other family members are also happy.

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Review from Lisa F (Niece of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come monthly to visit my uncle. The staff are always helpful and friendly. My uncle is always clean and happy and seems very well looked after.

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Review from C R (Niece of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seemed very thoughtful and caring. They made my visit pleasant and informed me of what I needed to do to make my uncle safe.

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Review from Bushra A (Daughter of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Alan Morkill in November 2021. We have never been through the process of a home and had heard scary stories about care homes. I can say that from the day my father arrived at Morkill, the whole experience has been positive and very assuring. They (Alan Morkill team) are amazing and
very helpful in every way.

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Review from D B (Wife of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alan Morkill House was absolutely wonderful. My husband loves his stays and he is so well looked after and happy that it puts my mind at rest. The staff are so caring and he loves the food.

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Review from Lorraine H (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and attentive team.

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Review from M B (Friend of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic place. I came to visit a resident. His nurse is very warm and attentive. The manager is a perfect organiser, very kind and patient. The way he manages the home is excellent.

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Review from Elzbieta P (Niece of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff in the care home are very friendly and dedicated to their job. They are taking very good care of residents. The place is very clean. Everything you visit there you are welcomed. I wish all care homes were the same as this one. Management is very friendly and helpful all the time.

Reply from Rachel, Marketing Manager at Alan Morkill House

Thank you so much for taking the time to provide feedback. We are delighted to hear that you have found our wonderful team helpful and welcoming.


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Review from F F (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I came to visit my friend she's happy and she likes the staff and the food. I feel welcomed by the staff and the facilities look clean and well maintained.

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Review from Sarah C (Niece of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so kind, helpful, my uncle is well looked after. We are so happy how well he has been looked after during this pandemic. He has felt safe here during these scary times.
Bless all the staff!

Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for taking the time out to leave such a positive review. We are happy to hear that you are satisfied with the quality of care your uncle receives. We strive to ensure all of our residents receive the best care possible. Thank you, and stay safe.


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Review from T C (Brother of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind to my brother and also very helpful to myself and my daughter, organising visits in this difficult time and we are very grateful.

Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for the kind review. We are proud to hear that you are satisfied with the quality of service and support our care team has provided to your family. We understanding visitation has been extremely difficult in recent times. Our staff are always on hand to offer first-class support to all family members and their loved ones. Thank you, and stay safe.


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Review from J H (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience, staff are always helpful and polite. It is a happy environment where residents seem catered for around their specific needs.

Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for the kind review. We are happy to hear that you are satisfied with your experience at Alan Morkill House. We strive to promote a happy, fulfilling environment within our home. We ensure we cater to the individual needs of all of our residents, to help ensure they live a comfortable and fulfilling life within our care. Thank you again, and stay safe.


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Review from J B (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alan Morkill's staff have treated my father with dignity and respect. Both staff and management have been very communicative and understanding regarding my father's needs, and have shown both a sense of humour and a great degree of respect.

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Review from Sharon S (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very nice and helpful to my dad in the short time he's been here.

Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for taking the time out to leave a review. We are happy to hear that your father has been well supported during his short time at Alan Morkill. We strive to ensure all of our residents are well cared for and made to feel at home during their stay. Thank you, and stay safe.


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Review from A N (Wife of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff here extremely helpful and kind. My husband has been well looked after.

Reply from Jemar Legister, Marketing Associate at Alan Morkill House

Thank you for taking the time to leave a review. We are happy to hear that you are happy with the quality of care we provide at Alan Morkill. Thank you, and stay safe.


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Review from Mia H (Respite Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sending this almost a year late having now experienced 3 or 4 similar establishments in the area (after hospital discharges). Yours was superior in every way to those in the area (all of which are awful in my experiences). I was particularly impressed by the quality, intelligence and expertise
of all your carers whether dealing with dementia patients or those on respite (as I was). I can't tell you how wonderful your people are compared with the superficial, lazy, self-orientated 'carers' in the area. I would like to particularly mention the quality of entertainment, the fun your activities implemented. The others offered nothing, especially to those in bed chairs, with no attempt to improve people's mobility or mental capacity; particularly impressed. With friends and relatives looking for help; yourselves were brilliant although for medical reasons I could eat very little. Congratulations to everyone!

Reply from Sym Jaj, Senior Marketing Executive at Alan Morkill House

Thank you for taking the time to leave such a fantastic review. It's a genuine pleasure to read. The team work incredibly hard to ensure all of our residents are safe, supported and happy; and so it is lovely to see that you have enjoyed your respite stays with us. Wishing you good health.


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Review from Jenny E (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, love and attention from the carers is first class. They work really hard looking after and caring for my mom. It gives me real peace of mind. I am really grateful for everything they do, and the manager and office staff are always helpful and very caring. I can't thank them enough.

Reply from Sym Jaj, Senior Marketing Executive at Alan Morkill House

Thank you for your kind review. It's lovely to hear that you are more than satisfied with the quality of care that we have been providing your mum - she deserves nothing less. The team are fantastic and it's lovely for them to receive the commendation they deserve. Thank you and stay safe.


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Review from M E (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are very welcoming and friendly. They are patient and answer most of my questions and concerns. They have made an effort to accommodate my mother's needs and my request. My mother said she is happy here, so that is all that counts in the end.

Reply from Alison Foreman, Director of Sales and Marketing at Alan Morkill House

Thank you for taking the trouble to review our home. To know that your mother is happy is great to hear. Rest assured, we will continue to do all possible to ensure that any requests from her and yourself are accommodated, if at all possible. Kind regards.


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Review from E E (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Alan Morkill House team have worked hard to safeguard elderly and frail residents from COVID, whilst maintaining a normal service in an unprecedented situation. They quickly adopted infection control measures to ensure residents and staff were protected, along with regular testing. Despite the
pressure on staff, they have continued to provide a very caring and safe environment for my mother, which was very reassuring when I could not be there in person because of social distancing. However, I do not feel the Home has received much support to do this from the wider healthcare sector funded by the Government eg: the GP provider, the CCG or Social Services, all of whom should have been more involved and visible but failed to help the care homes enough in my view. AMH has kept its residents safe despite lack of support. You would expect GPs to do face to face care with PPE but they have not visited for 14 weeks and only offer video consultations which is ridiculous.

Reply from Alison Foreman, Director of Sales and Marketing at Alan Morkill House

Many thanks for reviewing the care and services at Alan Morkill House. I have to agree with you that the team have worked very hard to ensure that residents have been kept safe and well during this difficult time. We cannot thank them enough. Hopefully, it won't be long before the wider healthcare services which support our homes are back to as near normal ways of working as soon as safe and able to do so. I am sure that the team at Alan Morkill House will be pleased to have received your thanks and support. Kind regards.


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Review from Dee C (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although my mother has only been there for a few days in very difficult times we are very disappointed with this home. Her needs have not been met. Medication late. Personal hygiene needs not met.

Reply from Melissa Lawerence, Marketing Coordinator at Alan Morkill House

Hello Dee, I'm really sorry to hear that your experience with our home hasn't been entirely pleasant. We have passed this on to the manager, they will be in touch in the next 48 hours so that they can manage your complaint. We hope that your opinion of us changes, we will do our very best to earn back your trust. Best regards, Melissa from the Marketing and Communications Department.


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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Alan Morkill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Alan Morkill House is calculated as follows: ( (121 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alan Morkill House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Emmanuel

Emmanuel Torsoo

Job Title: Care Home Manager

Joined: 2019

Emmanuel has been working in the health and social care sector for a considerable period and was first appointed as a registered manager in 2009. Emmanuel has been awarded the NVQ level 4 qualification, Registered Manager’s Award as well as a post-graduate certificate in management for health and social care. Emmanuel enjoys researching and sharing knowledge about new approaches in service provision to enable the home to achieve excellence in care.