Bluegrove House

325 Southwark Park Road, Bermondsey, London SE16 2JN
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9.9 69 Reviews
  • Bluegrove House, London
Bluegrove House care home in Bermondsey offers compassionate care in a friendly setting.

The care home, operated by Agincare, has a team of trained staff to support people with complex conditions including those with dementia.

A hairdressing salon, games room and library are just some of the facilities at the care home.

Delicious, nutritious meals are prepared for residents at the home.

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Care Provided by Bluegrove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pamella Clarke-Dayes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bluegrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Bluegrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bluegrove House Reviews (69)

Total of 69, showing 1-20
9.9

Bluegrove House has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Bluegrove House has 69 reviews.

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Review from Christine B (Niece of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Bluegrove House for eighteen months and is really settled there. She has made friends and is happy and very well looked after by the kind and caring staff. All the staff are friendly and always have time to speak and give any help and advice when asked. Thank you for looking after
her so well.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team. It's wonderful to know your aunty is happy here - we truly appreciate your feedback.


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Review from Stevie N (Granddaughter of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident for just under a month. The care and compassion shown to her and myself has been amazing. Thank you to everyone for welcoming her.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.


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Review from Adrienne G (Sister of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming place to reside.
Relaxing and calming.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.


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Review from Anne U (Friend of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and supportive. The rooms are clean and my friend is kept very clean.

Reply from Emily Fraher, Marketing Executive at Bluegrove House

Thank you for taking the time to leave a review. We will pass on your kind words to the team.


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Review from Michael C (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home for two years now. The experience thus far has been very positive and we are extremely grateful to the staff for making my father's stay here a comfortable one. The staff are very attentive and caring which we truly appreciate.

Reply from Pamella Clarke-Dayes, Registered Home Manager at Bluegrove House

Thank you so much for your lovely feedback, we will share this with our team.


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Review from L S (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked into the care home I could tell it was very nice in there also the staff are very nice too.

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Review from Y W (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, all staff are very accommodating, easy to approach and willing to help and assist when possible.

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Review from S G (Friend of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Bluegrove House as a home for my good friend. The staff are warm and friendly and make an extra effort to make sure that she is well and her needs are met. They are careful at keeping an eye on any changes to her health and any concerns have been attended to promptly and recorded.
My friend loves the food there and her room. I am always happy to see members of staff making her smile.

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Review from Jacqueline M (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the care home on 22nd February 2023. She was in another care home for 2.5 years until September 2022. She wanted to come home, she hated it, crying and depressed. She was in her own house from September 2022 to 22nd February 2023, but depressed, lonely etc. Since going to Bluegrove, she
is thriving, happy, laughing and loves it there. Thank you Bluegrove, you have given my brother and i our lives back, in four years. The care team are wonderful, the manager always caring, everyone cares. Thank you.

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Review from S M (Granddaughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was in another care home but was not happy there. Since arriving at Bluegrove House she has been thriving and is really enjoying her days here. It’s such a relief to see her happy and cared for. The staff are extremely caring, engaging and supportive. She is enjoying the facilities and activities
and so my nan and her family could not be more pleased. Thank you!

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Review from Sara C (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved to Bluegrove she has been shown such care and kindness from the carers and that level of care was exceptional when my mum became very unwell. They didn't only show a high level of care and compassion towards my mum, they were very supportive with the same level of care and compassion
to us at a very worrying time. They kept us informed of any changes which was so reassuring to know while we couldn't be with her. We are so lucky to have our mum living at BlueGrove and would highly recommend it to anyone. Thank you.

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Review from Deborah R (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Bluegrive House, with exceptional care, health providers and social needs. If you have any anxieties or fears about your decision to make this big move for a loved one, the level of staff abilities is good, great and exceptional.
My mum is on end-of-life care now, and as the changes
happened, they were identified, prepared, and ready for the change to act accordingly.
Excellent managed home from beginning to end.

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Review from Colin M (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, friendly, excellent food and a good TV lounge. Excellent private room with toilet and shower, give good advice with the problems my mother has.

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Review from S H (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in December 2022. I was very impressed when I visited to see what Bluegrove was like. Mum is well looked after, the staff are caring and friendly. She is now enjoying the company and taking part in activities and enjoys chatting to everyone. She has settled in well. Also, the staff
talk to us about how she is doing and let us know if there are any problems. Cannot praise them enough. Best choice we made as a family, to get her here.

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Review from Helen P (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Bluegrove on the 30th November and in just four weeks we can see a great improvement in her health and well-being. My mother appears happy and content and is no longer at risk of isolation or being taken advantage of from outside influences.

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Review from Mandy B (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing in every way. Thank you for everything you do.

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Review from Sandra S (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As her daughter, I found the whole experience of all staff members being very compassionate, relaxed and very committed to taking care of all residents. They made us more than welcome and explained everything in detail. Mum would be looked after and observed 24/7. Phone calls that I have made to Bluegrove
House to find out how mum was, the staff were very polite and reassured me that she was settling in well. I and my husband are very pleased with the whole experience to know that she is being looked after so well.

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Review from I S (Power of Attorney of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are very professional and caring, considerate and thoughtful and maintained frequent communications in an end-of-life situation.
Additionally, in prior years, had provided excellent care with compassion for the person in care.

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Review from Ronald L (Brother of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have been here the staff have been so pleasant and cheerful and helpful and any of my relatives say the same and thank you all for looking after my sister so well and I mean everything I wrote and thank you all.

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Review from Kelly F (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for happy and safe.
The food is excellent.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bluegrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Bluegrove House is calculated as follows: ( (103 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluegrove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Bluegrove House

What types of Care is Bluegrove House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bluegrove House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Bluegrove House have?

There are 48 Single Rooms.

What are the Facilities & Services at Bluegrove House?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bluegrove House to the centre of London?

4.0 mile(s) as the crow flies, distance by road may be significantly further.