Bluegrove House

325 Southwark Park Road, Bermondsey, London SE16 2JN
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9.9 69 Reviews
  • Bluegrove House, London
Bluegrove House care home in Bermondsey offers compassionate care in a friendly setting.

The care home, operated by Agincare, has a team of trained staff to support people with complex conditions including those with dementia.

A hairdressing salon, games room and library are just some of the facilities at the care home.

Delicious, nutritious meals are prepared for residents at the home.

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Care Provided by Bluegrove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pamella Clarke-Dayes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bluegrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Bluegrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bluegrove House Reviews (69)

Total of 69, showing 21-40
9.9

Bluegrove House has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Bluegrove House has 69 reviews.

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Review from Audrey S (Niece of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home - my aunt is cared for extremely well when we visit. So pleased for her. The staff are extremely caring and friendly - always have a chat with them.

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Review from Lynda A (Sister of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the sister of a resident and I visit him regularly. I find the staff very friendly and helpful. He is happy at Bluegrive House, apart from there is no gym or no keep fit classes for the younger residents. My brother is 67, so because of this, he gets very bored.

Reply from Pamella Clarke-Dayes, Manager at Bluegrove House

Thank you for taking the time to review Bluegrove House, and we are pleased that you rate our overall experience as very good. We have a daily, weekly and monthly activity programme, which includes Zest. The programme has been arranged with our resident's input. We also have one-to-one activities but respect our resident's wishes if they don't wish to participate. We are happy to discuss all aspects of our care at a mutually convenient time.


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Review from Mitchell S (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just feel a good home. My mother seems very happy the staff are nice and attentive.

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Review from Helen W (Friend of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the minute you enter, Bluegrive House looks clean, smart and professional. Staff are friendly and helpful, and our friend, who is a resident, says everyone is very kind to her. She would, however, like to meet other residents and have a choice of foods more suitable to her taste.

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Review from T R (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mother I feel that she is in professional help and it is a perfect home.

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Review from R S (Brother of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff for the brilliant service and party put together to celebrate. I would like to thank my brother's carer for their help. Thank you to the manager and all the staff for your service and support.

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Review from Louise D (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased my mother has moved into the home, all staff are polite and welcoming, easy to approach to discuss concerns, my mother has dementia and arthritis which has affected her mobility in getting around, she can be extremely rude and challenging but staff have been extremely patient and caring
to support her, they report to you straight away about any falls or issues and always there to support family members. Thank you all.

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Review from Deborah H (Friend of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluegrove has a lovely welcoming family feel whenever I visit (5 or 6 times a week).
Every member of staff shows kind care to my friend and other residents.
My friend moved into Bluegrove last month and is finding it very difficult to adjust. The staff have been so kind in helping my friend to settle
and are constantly looking at ways to help her join in with activities and mix with others, with great patience!
The Jubilee Weekend was fantastic. My friend enjoyed the afternoon tea gathering on Thursday and then on Friday lunch. I was invited to enjoy another celebration. The place was full of flags and bunting, loads of tasty food served to us, and lively music, dancing and sing-along songs. It was such a beautiful day, and many of us were out in the garden. Staff were continually including those who seemed on their own, and took hands and walked around the garden to settle some residents. Total fun, along with total care. So huge thanks to a wonderful team of staff.

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Review from Linda K (Partner of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner settled in really well. When I visit, he is usually taking part in the activities, which I'm really pleased with.

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Review from D K (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and can't be at home. She needs 24-hour care. Bluegrove gives her reassurance, comfort and care. The staff are caring, understanding and professional. The manager is approachable, fair and accommodating. I am relieved my mum is looked after.

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Review from Suzanne K (Niece of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluegrove has cared for my aunt for a long time. They have managed her dementia in a kind and sympathetic way as I know my aunt can be very difficult. The staff and management have always had their client's best interests at heart. I cannot thank them enough.

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Review from F M (Partner of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy! The staff are helpful and convivial while being professional.

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Review from L K (Friend of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friend that I visit is very frail. The staff are kind, friendly and caring and my friend appreciates that very much. When there have been any health issues quick attention has been taken to ensure appropriate medical treatment. My friend also enjoys the social and other events organised. The room
decor could be improved.

Reply from Pamella Clarke-Dayes, Home Manager at Bluegrove House

Thank you for taking the time to review Bluegrove House and we are pleased you rate our care and support as excellent. We appreciate your feedback regarding the décor in your friend’s room. Following our conversations, we have now completed the redecoration of the room.


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Review from E B (Granddaughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has recently moved into Bluegrove, and I am so impressed with the experience so far. She has dementia, and she has some behaviour which is hard to manage at times, but the staff have been so accommodating, understanding and welcoming. The facilities are clean and well kept. Lots of activities
and opportunities to engage with other residents.
Staff have put the effort into getting to know her individual needs and seem to know her character well, even in the short time that she’s been there.
I was worried that moving her into a care home would simply replace the anxiety of her being at home alone with the stress of whether she is being looked after well - this has not been the case, and I feel confident she is getting the care she needs.

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Review from Robert B (Son of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has dementia has settled into Bluegrove extremely well with the help of all the staff. Her key worker has been so helpful, patient and understanding. We are so pleased with how mum is getting on. We knew this was going to be a hard process but thanks to the staff they have made this so much
easier for us as a family, knowing how well she is being cared for.

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Review from Christine B (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bluegrove House for just over a month and has settled in very well. She has a lovely room and is well cared for. The staff are very attentive and nothing is too much trouble. Staff are always available to talk to and if they can’t help or answer particular questions they will find
someone who can. During visits, she always tells us how nice the staff are. She has already made friends with other resident's and enjoys their time together in the tv lounge and at mealtimes.

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Review from Terrie F (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Bluegrove for over a year now as she has dementia. Yesterday mum had a bit of a dip and was extremely confused, upset and distressed. I feel like I need to write this review as I can honestly say that the care and support that was given to my mum and me yesterday evening was
so lovely. I am not sure if a can name the staff who supported my mum but they know who they are and they were truly wonderful and cannot thank them enough.

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Review from Susan T (Niece of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt has been in the care of Bluegrove for many years now and is probably their longest serving resident. They are a very caring team and continue to look after her extremely well. As I live such a distance away, it is very reassuring to know that she is in safe hands.

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Review from Mariarosa F (Friend of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living in Bluegrove House for just over 6 months. We are satisfied with the care which she receives. Her room is very pleasant, clean and comfortable and so are the communal areas. Food is freshly prepared on the premises and it is tasty and of good quality. My friend particularly
enjoys Bluegrove House parties and loves dancing to music. Thank you to all staff for looking after her!

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Review from P B (Granddaughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best care homes I have been to as they are caring to residents and the family especially the manager she is very helpful and tries her best to make sure everyone is happy and she is professional. My grandfather is very happy in the home and looks healthy.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bluegrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Bluegrove House is calculated as follows: ( (103 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluegrove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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