Bluegrove House

325 Southwark Park Road, Bermondsey, London SE16 2JN
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9.9 69 Reviews
  • Bluegrove House, London
Bluegrove House care home in Bermondsey offers compassionate care in a friendly setting.

The care home, operated by Agincare, has a team of trained staff to support people with complex conditions including those with dementia.

A hairdressing salon, games room and library are just some of the facilities at the care home.

Delicious, nutritious meals are prepared for residents at the home.

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Care Provided by Bluegrove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pamella Clarke-Dayes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bluegrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Bluegrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bluegrove House Reviews (69)

Total of 69, showing 41-60
9.9

Bluegrove House has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Bluegrove House has 69 reviews.

Overall Experience

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Review from L K (Wife of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in this home for 4 weeks but he has been treated with care and respect.

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Review from A F (Daughter of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean and does not have the typical care home smell, windows are opened for fresh air, carers are very careing and care about the needs of my father and other clients. The food has improved and my dad's room is always clean. The home manager is very lovely and will listen to any concerns
or problems.

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Review from S P (Niece of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff very efficient.

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Review from B K (Niece of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice place. Friendly and they look after my aunt very well.

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Review from Linda V (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been extremely happy since been in the care home. He is well cared for, the staff are friendly and take good care of him. Blue Grove Home is very clean and tidy. My father did not have an appetite when he moved in and had lost tremendous weight. Now he has a good appetite and has gained
weight. He has made friends with the other resident and the staff loves him. He enjoys playing dominos with the staff to keep him entertained. I was so impressed that Father’s Day was celebrated by the care home. I am happy we chose Blue Grove House would recommend 100%.

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Review from Sue B (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bluegrove for 18 months. She was well looked after, carers were very good, kind, respectful of her and her dignity. Yes, she had some down days, sadly many now have dementia, mum didn't and she struggled with that, communication-wise.
From the office staff to the day carers I always
found them very helpful and sorted any queries promptly. Thank you all.

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Review from Tina S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has not been here long but up to now, I'm very happy with Bluegrove care home. My mum seems to have settled in and is looked after very well. l find all the staff very friendly and very helpful.
I think the garden needs tidying up not sure if they have a gardener? and hopefully can get rid of
the mice l have seen them in my mum's room a lot.
But very happy.

Reply from Wasiu Ogundipe, Manager at Bluegrove House

Thank you for taking the time to review Bluegrove House, we are pleased that you rate our care/support as excellent. I will ensure that our team are aware of your lovely feedback. We are arranging the maintenance of our garden. We have employed professional services to investigate and resolve pest issues.


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Review from Angela B (Niece of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Bluegrove House to anyone. They are very polite carers and very sociable. My Uncle is very happy since being here.

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Review from Annette C (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited Bluegrove House the staff has been friendly, professional and very accommodating. My dad is always clean, well dressed and seems happy in his new environment. Due to Covid-19, we were not able to set up or visit the room, however, the staff sent us a video of the room via email
that was very reassuring. Thanks to everyone for their help with this difficult transition.

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Review from E O (Relative of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in this home for some time and I have never had any concern about the care he received. The management and support worker have provided excellent care for him. I can't thank you all enough. It is a clean and caring environment. Keep it up.

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Review from B M (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came up from Sussex to visit a friend. Inital impression was good - no smell, bright and welcoming reception and helpful staff. Our friend's room was spacious, clean and with plenty of family photographs displayed around the room. Our friend looked well, was dressed in appropriate and clean clothes
- he seemed quite content. A real effort had been made to make everywhere bright and welcoming - liked the butterflies along the corridors. The staff were all friendly and helpful.

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Review from C C (Sister-in-law of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday, with two friends, I visited my brother-in-law. Previously I telephone to make enquired with regards to visiting and directions, both times the staff answering were warm, polite and helpful.
On arrival to Bluegrove, our first impression was 'no care/nursing home smell' as many other homes
we have visited. The reception by staff was warm and welcoming, a member of staff readily showed us to where my relative was sitting.
I can only review what I experienced hence some n/a on the form. I can, however, readily say how impressed I was with the whole set up. The decor was pleasant all over and lovely little extras like the butterflies on the walls, curtains that you would like in your own home not bog-standard. Safety features encountered were good e.g. coded doors at the top of the stairs, smoking equipment supervised and not allowed in resident's rooms. Our relatives bedroom was a nice size, clean, well equipped and again no unpleasant odours. Above all the staff we met were so caring.
My overall opinion is that Bluegrove has a happy atmosphere that provides a home for residents rather than a place to exist. We, as visitors, felt valued and welcomed.

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Review from R G (Wife of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, everyone has been amazing, welcoming, polite and friendly. I'm so happy that my husband was referred to Bluegrove House.
The best choice ever made.
Keep up with the good work.

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Review from Anneka G (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place has been amazing and such a peace of mind for me and my mother. I can assure you that my father has enjoyed his time here for two weeks. Everyone has been so friendly towards my father and the atmosphere is so welcoming, keep up the good work, you are all doing something right.

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Review from J S (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever. Very good staff. Nothing too much trouble for any of them. Great facilities. Plenty of activities.

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Review from A H (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright, clean and welcoming. There is a choice of sitting in the lounge with other residents or moving to the other one for some quiet time alone. We also like to walk around the garden together. The staff are always friendly and welcoming.

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Review from Isabella P (Granddaughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluegrove provided a fantastic, supportive and caring environment both for my Grandpa and support for the family.

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Review from E J (Wife of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had four temporary stays at Bluegrove House. He seems very content and ready to stay. The staff are friendly and make him feel welcome. I do not know about the food and have only limited awareness of activities, although we enjoyed the Sunday lunch and entertainment.
The whole place
always looks very clean and there is never an unpleasant smell.

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Review from Femi F (Nephew of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the period my aunty was at the home, she was treated with love and affection. Myself and my cousin dealing with staff found them cordial and professional. There was a constant update of aunty's condition and feedback was always welcome, which was acted upon.


I use the opportunity to thank you

everyone - laundry - cleaning care, management - EVERYONE who contributed to aunty's care. Your efforts are truly appreciated and we are forever grateful for meeting such a wonderful bunch of people.

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Review from Colleen T (Wife of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in Bluegrove as I have to have an operation. I have never known such a caring and happy home as this one.
Carers and staff are wonderful. I recommend Bluegrove to anyone.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bluegrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Bluegrove House is calculated as follows: ( (103 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluegrove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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