Bluegrove House

325 Southwark Park Road, Bermondsey, London SE16 2JN
Submit a Review
9.9 69 Reviews
  • Bluegrove House, London
Bluegrove House care home in Bermondsey offers compassionate care in a friendly setting.

The care home, operated by Agincare, has a team of trained staff to support people with complex conditions including those with dementia.

A hairdressing salon, games room and library are just some of the facilities at the care home.

Delicious, nutritious meals are prepared for residents at the home.

Show Bluegrove House on the Map

Care Provided by Bluegrove House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pamella Clarke-Dayes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bluegrove House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350
  • (these prices are only a guideline, please contact Bluegrove House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Bluegrove House Reviews (69)

Total of 69, showing 61-69
9.9

Bluegrove House has a Review Score of 9.9 (9.863) out of 10, based on 10 reviews in the last 2 years. Over all time Bluegrove House has 69 reviews.

Overall Experience

  • 56
  • 12
  • 1
  • 0
  • 0

Date Published

69
4
6
10
59

Review from John M (Son of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was made very welcome when she arrived. There is plenty of staff on duty and the Manager is very helpful. The staff show a personal interest in the resident's needs and what they like to do before in their lives and try to carry these on if possible. My Mu is always clean and tidy and her
room and bathroom is always spotless. The food is good and there's always fresh fruit in the TV lounge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so inviting to come into Bluegrove House today as there were drinks, fruits for everyone who enters magazines. The main lounge had lots of activities on display, books for example quiz, books, wordsearch it was very inviting. All staff were friendly and approachable. Thank you and keep it up.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn R (Daughter-in-law of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law moved to Bluegrove recently and the change in him has been amazing to witness! He is more confident, happier, feels safe and secure and is interacting well with other residents and staff alike. He's now eating three meals a day, sleeping well and taking care of himself whereas before
he would forget or refuse to eat. The staff have been amazing and there always seems to be some activity going on which he gets involved in. His room is spacious and we've been able to move some furniture in so it looks and feels more like a bedsit than a room in a care home. He has an ensuite including a shower so he has privacy. The home itself is well laid out with a number of different areas for guests including a wonderful lounge area complete with piano, bird and fish. There is also easy access to a lovely (and secure) garden. This layout gives the sense of freedom as guests can move from one area to another and aren't just sitting in one room all day (unless they prefer to).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Sister of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluegrove House is excellent in every way, from food to staff. Clean, well furnished, rooms are good. The home is a happy place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alyson (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been in Bluegrove for just under two years. My family is very happy with the care they receive and feel they are safely and respectfully looked after. They have different needs and the staff handle these with kindness and patience with all aspects of their daily life and personal
care.


All their health needs whether urgent or minor are attended promptly and the staff call us to update us as soon as they have any information about changes to their health.


The general areas of the home are very comfortable and staff welcoming and helpful. They run events during the year for families to join residents at BBQ's, Christmas events or regular resident meetings to voice any concerns and to generally be involved in their family's care and life to make it as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluegrove House is well led by a caring and friendly manager who creates an atmosphere of calm and welcome. The staff are very caring and look after the residents well.
There is a good communication between the team leaders and the family of residents which helps new residents settle in, reassures
family and helps to address and manage residents needs. The appointment of an activities coordinator would help further stimulation for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Relative of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There are very few activities at this home and no outings. There have been five activities coordinators who have come and gone in the last 18 months. Also, the local GPs do not visit this home on a regular basis.


On a more positive note, the rooms are a decent size and all have en suite bathrooms.

The home is clean, the food is good and there is a nice garden.


Some of the staff are excellent, however, others lack empathy and are in the wrong job.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Relative here since July 2016. They are very well looked after. Freshly prepared meals. Nice environment. Staff friendly and approachable. Eat in "restaurant" not common room. Nice to make tea and coffee when visiting. Rooms large with good ensuite wet room. Nice garden to use in summer with lawn, trees,
flowers. Relative always looks clean and smart. Visiting health staff for glasses, foot treatments also hairdresser. Very pleased with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty M (Regular Volunteer) published on 16 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of meeting the home manager recently in order to collaborate on a community project with Bluegrove House. It is a really lovely home with outdoor space and cares for the residents. The manager explained all the activities available to the residents and the plans they have to improve
the entertainment and activities at the home. They have even hired a new activity-coordinator! Bluegrove have also worked on projects with local young people which means they are opening up the care home to different types of people. This means the elderly are not being hidden away, but have the opportunity to share their experiences with different generations. This is invaluable in giving value and experience to both old and young through sharing stories. Thank you for a lovely welcome!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bluegrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Bluegrove House is calculated as follows: ( (103 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bluegrove House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet