Brownhill Lodge

334 Brownhill Road, Catford, London SE6 1AY
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8.2 11 Reviews
  • Brownhill Lodge, London
Brownhill Lodge care home was established over 30 years ago. Brownhill Lodge's aim is to provide their residents with high quality and person-centred care using their specialised knowledge, skills and values to deliver an individual service.

Brownhill Lodge is registered to provide care for older people in a comfortable, welcoming and secure environment. They place great emphasis on:
· maintaining dignity and privacy
· promoting health and independence
· providing continuing care
· promoting individual rights

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Care Provided by Brownhill Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • D S R E Services Ltd
  • Person in charge
  • Bernadette Pesigan (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 1990

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Visitors parking available at the front of the home


Brownhill Lodge Reviews (11)

8.2

Brownhill Lodge has a Review Score of 8.2 (8.237) out of 10, based on 2 reviews in the last 2 years. Over all time Brownhill Lodge has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
1
1
2
9

Review from Diane C (Friend of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend of my mum's who is a resident at Brownhill Lodge, I am so happy at the level of care and consideration and kindness shown to her and to all of the residents. The manager and all her staff do an amazing job. I, myself, work in a care home so I have a bit of experience in the industry.
I have to say that the building itself and interior is a bit shabby and could do with some money spent on it, this, of course, is nothing to do with the staff who were all brilliant. A lovely atmosphere.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your review, we appreciate your kind comments. We are in the process of refurbishing the home.


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Review from Brenda S (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really struck gold when my mum was given a place at Brownhill Lodge Care Home. To anybody looking for a place for their loved one, you'll not do better than Brownhill Lodge. The manager and staff were absolutely brilliant with my mum and could not have done any more for her. She was so happy for
the last few months of her life, for which we shall be forever grateful.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your lovely review. We really appreciate your kind words.


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Review from Paul F (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The loving care my mother received all the while she was a resident was of the highest standard. The care manager excels at her job and ensures she surrounds herself with suitable carers. I have never been in any doubt that residents are treated with patience, care and consideration. They are regarded
as individuals and their care is tailored accordingly.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your review, we appreciate your kind words.


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Review from M O (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have provided excellent care to Mum for over four years now. We know we are approaching end of life and the manager has done all she can to help us to prepare. A great home for our mum. Thank you.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your lovely review and your kind comments.


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Review from JIllian M (Friend of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was at Brownhill Lodge for a number of years, due to dementia and was always treated with care and respect even though her behaviour could be challenging at times. The staff and manager were always friendly and considerate and I felt that my cousin was in good hands. The manager has worked
very hard to improve the care and facilities in recent years and there is a noticeable difference and works hard to keep the residents safe and well. Yes, the home could do with modernising/refurbishment, as it was not purpose-built. In my personal opinion, looks aren't that important, it's the care and empathy that counts. (My mother had respite care in a home that looked like a 5* hotel in comparison, but the care was atrocious!) My cousin recently passed away and the staff did their utmost to keep her calm, comfortable and pain-free (with the assistance of St Christopher's) during her last days. I definitely recommend it and would like to express my thanks.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your kind words. We have taken your comments on board and are taking action to improve the facilities.


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Review from Andrea C (Daughter-in-law of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff highly enough. My mother-in-law suffers from dementia and at times can be difficult but the staff always treat her with the utmost respect and courtesy. She is well cared for and we can rest easy that she is safe. More activities to stimulate the residents may
be a good idea and maybe name badges on the staff would be good as my mother-in-law forgets everyone's names.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your kind comments, we will take on board your suggestions. We are now able to provide more activities to the residents, with home visits from an entertainer and we recently purchased a Motiview for the wellbeing of residents. We are so pleased that your mother-in-law is enjoying her stay at Brownhill Lodge.


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Review from D T (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 Week stay respite for my husband before my hip replacement. Inside the Lodge needs refurbishment BUT the staff are wonderful and looked after him and me beautifully and always friendly and helpful. 10/10 staff

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your lovely review, we are glad you enjoyed your stay at Brownhill Lodge. We have started our refurbishments this summer, which was unfortunately delayed due to COVID-19.


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Review from M C (Niece of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the niece of a resident of Brownhill Lodge. I cannot put enough words on how happy I am that my aunt was took in. The staff are so nice, happy and nothing is too much trouble. My aunt has put on weight and is very happy. The manager is so nice and always chats when I call.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for taking the time to leave this lovely review. We are so pleased that your aunt is happy at Brownhill Lodge.


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Review from C B (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and settled really well within days of arriving at Brownhill. She has lived here for nearly 3 and a half years and all the staff have consistently given her excellent care which centres around her personal needs. If she wants/needs a shower at 2.30 pm in the afternoon, they make
sure she has the support needed to do this. Where once she was skin and bone, she now has a healthy appetite and good weight. I can't thank the staff, managed by the manager enough. They do an excellent job with love and care.

Reply from Brownhill Lodge, Manager at Brownhill Lodge

Thank you for your lovely review. It's a pleasure to have your mother living at Brownhill Lodge.


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Review from Dilys L (Daughter-in-law of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for at least 6 years. We have always loved Brownhill Lodge. The staff are lovely and give so much love and care to her. We could not fault it in any way and only give praise to the management staff. Would 100% recommend Brownhill Lodge to people. Very high standards.

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Review from Robert L (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that my mother is now a resident at Brownhill Lodge, everything about this care home is wonderful and my mother's health and wellbeing have improved considerably.
The staff's handling of the Covid-19 pandemic has been very professional and we know my mother is in safe hands.
We would
like to say a big thank you to all the staff at Brownhill Lodge.

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Current Review Score: 8.2 (8.237)

Overview of Review Score

The Review Score of 8.2 (8.237) out of 10 for Brownhill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Brownhill Lodge is calculated as follows: ( (17 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 22 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.601 Points relating to the number of positive Reviews for Brownhill Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 2 Positive Reviews ÷ 4.2 = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Brownhill Lodge

What types of Care is Brownhill Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brownhill Lodge provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Brownhill Lodge have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Brownhill Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brownhill Lodge to the centre of London?

7.7 mile(s) as the crow flies, distance by road may be significantly further.