Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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9.4 65 Reviews
  • Lyle House Care Home, London
Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.

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Care Provided by Lyle House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Hack (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Lyle House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lyle House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • There is a car park onsite and available in surrounding residential streets.


Lyle House Care Home Reviews (65)

Total of 65, showing 1-20
9.4

Lyle House Care Home has a Review Score of 9.4 (9.415) out of 10, based on 17 reviews in the last 2 years. Over all time Lyle House Care Home has 65 reviews.

Overall Experience

  • 42
  • 19
  • 4
  • 0
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Date Published

65
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9
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Review from K L (Respite Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for a week in respite care. My overall impression was excellent. I didn't take part in the activities because of my condition, although invited to do so, so couldn't comment here. I have a special diet and so provided much of my own food which staff were very good in assisting me with, hence
satisfactory. If in for longer I'm sure the kitchen would be able to provide food more suitable for my diet.

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Review from Tatiana M (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to the team at Lyle House Care Home for the support and opportunity to leave London and meet other members of my family in Russia. I was reassured that my mum would be happy, content and well thanks to the hard work and dedication of the staff. Lots of thanks to
everybody!

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your kind words, it was an honour to care for your mum while you re-connected with your family in Russia. We are very happy to have Mum back again, anytime you need a respite!


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Review from Peter B (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very happy when we walk in and it continues until I leave. It's clean and tidy when visiting and my wife seems to be happy.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your kind words, we're always happy to see you but not as happy as your wife is!


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Review from L A (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the treatment my mother is receiving at Lyle House. The staff are all very kind and helpful.

Reply from Jo Hack, Home Manager at Lyle House Care Home

Thank you for taking the time to leave your review for Lyle House Care Home. We appreciate your feedback and positive comments regarding the care we are providing for your mother. Your comments will be shared with the staff.


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Review from G C (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyle House is run by a lovely group of people who are dedicated and on hand during the day and evening.
A very clean environment with freshly cooked food every day, there is plenty to eat. Also, there is a café and a little pub as well with outside seating areas in the garden and lots of space for
all of the residents. A fantastic environment for the residents.

Reply from Jo Hack, Home Manager at Lyle House Care Home

Thank you so much for taking the time to leave a review for Lyle House Care Home. Your lovely comments and positive feedback will be shared with the staff team.


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Review from C P (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been at Lyle House since January and the lift has been out of action twice leaving her and others stranded on the third floor, one lift for seventy residents and staff is inadequate. Poor communication with staff. Lengthy waits for medical issues to be addressed. Total lack of engagement from
staff with residents (often seen on their phones - not leading activities). Manager and her deputy have been quick to respond to complaints but impossible for them to oversee true picture daily. I have found dirty clothes put back in Mum's wardrobe.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your feedback, we completely understand the frustrations surrounding the lift and we have fed this back to the Maintenance Dept in Head Office to ensure that we have faster response times to emergency situations, should anything occur in the future. Our management has an open-door policy and is always at the end of the phone to address any concerns with staff or care. We appreciate your honest feedback and we will continue to work to provide you with an improved experience.


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Review from Rob M (Brother of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great expereince.
Staff extremely friendly and compassionate to my brother.
Thank you!

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your glowing review of our staff and care. We adore your brother, and so do the other residents! His sense of humour is second to none and he lights up every room he's in!


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Review from Brian C (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in Feb and I am very happy the way she has settled in. Staff are very nice never seen her so happy was not sure how she would accept the change after 20 years alone at home.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your lovely words, and for allowing us to provide care and support to your mother. She is such a pleasant woman, and we are fortunate to have her with us. We look forward to helping her settle in further to life at Lyle House, encouraging her to build friendships and join in with our activities program!


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Review from A A (Son of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and the staff are friendly and helpful, keeping me informed about what my dad is up to. He is very settled in the environment, he joins in activities and goes on small outings as well.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for your lovely words, and for allowing us to provide care and support to your father. He is such a lively gentleman, and we are fortunate to have him with us. Additionally, thank you for providing us invaluable volunteer assistance, and local knowledge to expand our activities program - you have been both kind and generous with your time.


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Review from Vernon B (Husband of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyle House tries to maintain an adequate level of staff, but like all institutions experience shortages at times due to personnel leaving to cut travel times, or earn a little more. This has resulted in difficulties with home managers. The lack of a regular receptionist means others have to cover. This
must lead to staff stress. So sometimes I do have difficulty understanding what some staff are saying due to their speech patterns, and my partial deafness.

Reply from Khadija Kachra, Home Manager at Lyle House Care Home

Thank you so much for taking the time to leave a review. Your feedback is much appreciated and next time you are at Lyle House, we welcome you to please speak to us about any issues. Warm Regards.


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Review from Barbara R (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lyle House Care Home have made the move for my mother who has dementia into residential care a good experience. They have helped her settle in very well. The staff are respectful and caring. The home is clean and they provide good quality food with choices each day.

Reply from Khadija Kachra, Home Manager at Lyle House Care Home

Thank you so much for taking the time to write a wonderful review. We are pleased to hear that you have been happy with the care and time our staff have given to your mother, and your review will be shared with our staff team. Best regards,


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Review from Afua A (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I have observed that my mother is receiving adequate care and attention at the care home, for which I am grateful. However, I do have a significant concern regarding her dietary needs, as she follows a pescatarian diet and does not consume meat. It would be beneficial for the staff to be more
attentive to this aspect of her dietary requirements.


On a positive note, I have noticed that some of the staff members engage in friendly conversations and share moments of laughter with my mother, which is heartwarming to witness.


Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We want to thank you for entrusting us with your mother's care and are happy to hear the positive feedback on our staff's engagement. Her diet is very important, and we will ensure that the staff are attentive to her needs in future.


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Review from A L (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is well-appointed and well-maintained. It’s clean and the staff keep residents clean and comfortable. It does not feel crowded and there are some interesting concept rooms like the cafe, the pub and the cinema room. The garden is ok, well designed at least for keeping residents cool in hot
weather. Most of the reception staff are very capable and friendly. There seems to be quite a turnover of management which is a little unsettling, 3 managers in 3 years I think. Some of the care staff are truly excellent, some better than adequate and one or two seem a little lacking in empathy and basic practical skills. Activities are bought in, like singers and these are usually of a reasonable standard and quite entertaining, and the activity coordinators try hard to maintain a weekly programme, but I wonder about the lack of more intimate therapeutic engagement that might actually challenge and slow the inevitable descent into dementia. My mum and I have become quite fond of the team.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mother, and the overall set-up/cleanliness of the home. We really value our hard-working staff both in the care dept. and activities, so we will pass on your kind words. Activities have been exploring new ideas in their 1:1 program, and I hope that mum likes the upcoming changes!


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Review from Renee S (Wife of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated friendly with courtesy and dignity, there were no restrictions on visiting for myself and friends which I think is important. He was made very comfortable, and well looked after

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your husband, and we want to thank you for entrusting us with his care.


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Review from J M (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home with happy residents. Friendly, polite and helpful carers that keep me informed of resident. Great facilities such as cinema room, bar and cafe. Female receptionist is friendly as well.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home we appreciate all comments and feedback. We are delighted to hear how happy you are with our staff and services. Thank you for entrusting us with your fathers' care!


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Review from N A (Brother of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are professional and approachable. I have found them to be responsive and supportive to any issues that my sister may have.
Overall, the care home seems to be run efficiently and the facilities are clean and well maintained.
I am particularly impressed with the staff and
I hope that the care home is able to retain and attract quality staff (at all levels) and reward them appropriately for their hard work.
I believe that competent and motivated staff and good facilities will be key to the ongoing success of the care home.
I wish you well in the vital service that you provide.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your sister, it is our pleasure to care for her. She always brightens our day with a warm hello and a smile! Thank you for the lovely words for our staff - we will ensure they are passed on!


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Review from V V (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is cared for and safe, so overall I think Lyle House Care Home is a good home, with decent facilities. Ideally, I would like to see more activities for the residents, but it’s a small team so I know they do what they can.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. Our activities team will take your feedback on board and will try their best to provide more activities on their weekly planner.


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Review from Andrew O (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident at Lyle House the care she has received has been excellent. The staff always have time to stop and enquire as to how she is feeling, and when family members visit, they always make us feel comfortable and part of the family. For mum's 95th birthday last year, they
arranged a private birthday party and could not do enough to accommodate all our needs. The management team are also very helpful and does whatever is needed to make life as easy as possible for residents and family. I would recommend Lyle House to any family needing care for family members.

Reply from Katelyn Escoto-Coello, Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home. It is our pleasure to care for your mother as part of our family here at Lyle House, and we are delighted to hear how happy you were with our birthday party for her.


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Review from Kelvin B (Son of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Lyle House Care Home since November 2020. There have been consistent challenges during the period she has lived there, both from the Covid19 pandemic and with her own health challenges. Throughout this time, I have always found the staff to be kind, caring and very helpful.
The
home itself is very nice. It is modern and attractive with very good facilities.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your mum, it is our pleasure to care for her. She is so kind and we love to reminisce with her over a cup of tea!


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Review from Linda C (Niece of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt loves it at Lyle House. My aunt has gone from not wanting to go to the care home to please can I stay as everything is lovely, especially the staff. She has made friends and is so happy. It has given me peace of mind to see her so settled. Just like to say a big thank you to everyone at Lyle
House.

Reply from Katelyn Coello, Senior Customer Relations Manager at Lyle House Care Home

Thank you for taking the time to leave a review for Lyle House Care Home; we appreciate all comments and feedback. We are delighted to hear how happy you are with our care for your aunt, it is our pleasure to care for her. She is such a wonderful woman and adds a lot of warmth to our home!


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Current Review Score: 9.4 (9.415)

Overview of Review Score

The Review Score of 9.4 (9.415) out of 10 for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for Lyle House Care Home is calculated as follows: ( (113 Excellents x 5) + (57 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 195 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyle House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Jo

Jo Hack

Job Title: Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.


Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.


Frequently Asked Questions about Lyle House Care Home

What types of Care is Lyle House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lyle House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lyle House Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Lyle House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lyle House Care Home to the centre of London?

5.0 mile(s) as the crow flies, distance by road may be significantly further.