Lyle House Care Home

207 Arabella Drive, London SW15 5LH
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9.4 65 Reviews
  • Lyle House Care Home, London
Lyle House, in Roehampton close to Richmond Park, is a modern care home for up to seventy residents. The home offers residential and dementia care within a homely setting, as well as short-term respite care. Staffed by a team of well-trained and dedicated care professionals, Lyle House offers high standards of personalised care.

Residents enjoy a range of daily activities tailored to their individual preferences from games and entertainment to crafts and quizzes. The home has a secure outside garden area and pleasant lounges, all bedrooms are en-suite and rooms are spacious.

Lyle House is well-situated for nearby shops and other amenities, allowing residents to be as independent as possible. Close to the South Circular, A3 and local transport routes, the home is within walking distance of Barnes railway station and there is a bus stop close by.

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Care Provided by Lyle House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Hack (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Lyle House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lyle House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • There is a car park onsite and available in surrounding residential streets.


Lyle House Care Home Reviews (65)

Total of 65, showing 61-65
9.4

Lyle House Care Home has a Review Score of 9.4 (9.415) out of 10, based on 17 reviews in the last 2 years. Over all time Lyle House Care Home has 65 reviews.

Overall Experience

  • 42
  • 19
  • 4
  • 0
  • 0

Date Published

65
0
9
17
48

Review from Diana K (Wife of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff, under their excellent manager, are providing very good care for my husband. I know that he is not always easy, but they treat him with respect and patience and show real concern for his condition.

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Review from William W (Son of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff helpful and caring. My dad is happy and well cared for. The food is good and the home comfortable. He receives good medical care and all his needs are met.

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Review from M J (Daughter of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really pleasant home that offers personal and individual care. Staff are always welcoming, kind and helpful.

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Review from Jo P (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team provided great care for my mother. They were very welcoming and caring making sure my mother was comfortable and happy, my mother is naturally anxious and this was her first time away from her own home. The team ensured she was comfortable and helped her make friends with the
other residents. My mother settled in very quickly. The team also upheld the home's standards very well, keeping me informed at all times and taking prompt action when needed. The home itself is clean and bright and a very calm environment.

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Review from Deborah C (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the home was taken over by a new provider there has been many changes with staff leaving and recruitment appeared difficult, this agency staff have been employed which can affect the continuity of care and the greater understanding of residents. Staff very kind and thoughtful and have looked after
my father well and have a keen understanding of dementia care. My family are happy with the care my father receives and trust their knowledge and judgement - all are most supportive. Home manager and all staff are professional, approachable and thoughtful. Laundry staff are lovely and very helpful. Maintenance i.e. curtains etc. little slow in responding to repairs.

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Current Review Score: 9.4 (9.415)

Overview of Review Score

The Review Score of 9.4 (9.415) out of 10 for Lyle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for Lyle House Care Home is calculated as follows: ( (113 Excellents x 5) + (57 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 195 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyle House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Jo

Jo Hack

Job Title: Home Manager

Jo Hack is our Home Manager at Lyle House Care Home. Jo is committed and passionate about getting to know each resident and their family individually in order to deliver the highest standards of care. She operates an open-door policy and welcomes families to have a chat.


Katelyn

Katelyn Escoto Coello

Job Title: Senior Customer Relations Manager

Katelyn is the Senior Customer Relations Manager here at Lyle House Care Home. Katelyn really loves getting to know the residents and their families and making Lyle House a home from home. She loves helping new residents settle in and seeing them flourish as they get to know the other residents.