Compton Lodge

7 Harley Road, London NW3 3BX
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9.5 35 Reviews
  • Compton Lodge, London
Compton Lodge is an Edwardian House with scenic surroundings, lovingly converted in a modern care environment that also supports independent living.

The focus is on an ‘Out Not In’ approach that looks holistically at both mind and body acknowledging that engagement with society and nature is key to experiencing life. It uses everyday events to stimulate and maintain cognitive function and uses retained conditioned behaviour as a tool to encourage engagement and reduce anxiety.

A personalised service conducted in a friendly and professional manner, Compton Lodge has regular residents' meetings in order to bring up any concerns, while carers also respect the perspective of visiting loved ones.

Assisted bathrooms help residents with mobility issues, while the home has CCTV for added security, a garden lounge and its own hairdressing/chiropody rooms.

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Care Provided by Compton Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Robert Kornas (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Last Refurbishment: 1999

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Compton Lodge Reviews (35)

Total of 35, showing 21-35
9.5

Compton Lodge has a Review Score of 9.5 (9.544) out of 10, based on 10 reviews in the last 2 years. Over all time Compton Lodge has 35 reviews.

Overall Experience

  • 26
  • 8
  • 1
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Date Published

35
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10
25

Review from A T (Sister-in-law of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compton Lodge provides a consistently secure home. There is structure to the day and the carers display eternal cheerfulness and are always available. The garden is a huge advantage for residents and during the pandemic the garden pod has been a genuinely welcoming place for visitors. Perhaps the food
could be better but knowledge of other care homes is not available. Overall, our resident is particularly happy in this welcoming place.

Reply from Care Enquiries, Admin at Compton Lodge

Many thanks for your kind review, and we are so pleased we are able to meet your expectations. We always encourage feedback, particularly if there is anything we can look to improve. As you may be aware, we change our menus every four weeks and pride ourselves on a wide range of options including vegetarian, special diets, light and large options. We do take time to understand our residents' varying tastes and ensure dietary requirements are catered for. We organise meetings between our chefs and residents to discuss the menus. If there is anything you'd like to suggest regarding our menus, please get in touch with us directly and we will be glad to assist.


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Review from Camilla F (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compton Lodge has been a wonderful Home for Dad for 2 years.
Carers are warm and loving with residents. Dad has the reassurance of being able to speak Italian (his first language) with one of the fabulous carers.
Dad enjoys the garden, drawing and music therapy. He consumes every morsel of the nourishing
food put in front of him.
When Dad first moved in, he had pre-existing issues. The home manager, management and carers have gone out of their way to work with the family to solve these. This has dramatically improved Dad’s quality of life.
During the pandemic the home has been totally safe. Carers and residents are regularly tested. Infection control is of the highest level.
Relatives can easily maintain contact with residents via phone, Skype and FaceTime. Socially distanced, PPE visits allow for in-person contact.
Compton Lodge is a safe and loving home.
My last 3 words - so much gratitude.

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Review from Lucy C (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very happy since he moved to Compton Lodge. When he first saw the house he was delighted with its quirky atmosphere and settled in very quickly. Dad's room is really nice and he has all the amenities he needs, ready to hand. The garden and break out rooms provide peaceful places
to sit and snooze, when he does not want to be in the main room with all its hustle and bustle.
The staff are very caring and some will put in the extra effort to spend a little quality time with him, despite being very busy, each day. It has been tough during the pandemic and the residents have not been getting all the activities that they usually have, which keeps them stimulated. I hope that these can be resumed as soon as possible. In the meantime, the staff have been doing their best to keep everyone amused and well cared for. I can't thank them enough for their dedication.

Reply from Care Enquiries, Admin at Compton Lodge

Thank you very much for taking the time to review Compton Lodge. We really appreciate your comments and are delighted to hear our staff is dedicated to your father. We will share your feedback with all staff members for continuous improvement in providing excellent services.


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Review from Christina F (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compton Lodge is a wonderful warm, welcoming and caring homely care home, set in a beautiful spacious house with a fantastic garden.
Carers are very friendly, loving and kind. Dad is treated with warmth, kindness, respect and dignity. Staff are attentive, well trained and highly skilled, gently redirecting
dad when he is restless. Carers are fully aware of dad's needs and his routine including his likes and dislikes!
Dad speaks positively about the staff saying “very nice ladies around here”.
Management is outstanding whilst consistently keeping us informed about dad.
Compton Lodge Manager is friendly, reliable and responsive with family emails. In addition has navigated the Covid pandemic keeping the home safe. Phone, Skype and FaceTime options are available to allow us to remain in contact with dad during lockdown. This is comforting for dad and family. We also receive regular colourful newsletters about life at Compton Lodge.
Dad is very fortunate to live in such a friendly comfortable home.

Reply from Care Enquiries, Admin at Compton Lodge

Dear Christina, thank you very much for taking the time to review Compton Lodge. We really appreciate your comments, and will share your feedback with all staff members for continuous improvement in providing excellent services.


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Review from Suzanne P (Friend of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Compton Lodge for the last four years and throughout that time there has been a marked improvement in his physical and mental condition, no doubt a result of the good care he is receiving. Compton Lodge is homely and doesn't have an atmosphere of an institution with
a lovely garden for residents to take advantage of. The staff are very friendly and communicative, I would recommend it to anyone.

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Review from Cath Y (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compton Lodge is a decent, solid care home. The staff are lovely and know the residents individually. It feels more like an actual 'home' than an institution, with rooms reflecting individual residents' tastes and possessions. The home has been under new management since spring/summer 2018 (new manager
in place) and things are now improving as a result: management response to all questions/problems is prompt and helpful. There is a friendly atmosphere in the home and visits are welcomed at any time of day. Food (choices and delivery) could be improved and cleanliness also but overall very happy with the care.

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Review from Michael (Son of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compton Lodge is an excellent Home, with very caring and committed staff, whose love and support has made a huge difference to the resident. The room (especially after the move), management, safety, medical care, information etc have all been of a high order. Mum complains about the food, but this could
be a general loss of appetite and taste! The one area we feel could be modernised is with a more varied physical program (a small gym, even personal training, suitable yoga, Tai Chi, meditation, massage, physio and neuro-physio, more dance etc - all possible - and swimming sessions. With the nearby leisure centre, this should also be possible); hence to encourage a more active environment and community. There is a best selling book which has shown how activity and “well being” go hand in hand! The price of such a program should be offset by improvements in health and fitness!

Reply from Andrea Schrader, Head of Marketing & Engagement at Compton Lodge

Michael, thank you for taking the time to write a review. You have given some fantastic suggestions for a more varied physical programme. This is an area we are looking to improve on and grow. I have sent these over to our activities co-ordinator.


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Review from Jennifer K (Sister of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We're twelve thousand miles away in NZ and find communication can be tricky, but when we do need to catch up with someone they are always happy to liaise with us. We are now making weekly phone calls to monitor the condition of our relative and find the staff happy to bring us up to date.

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Review from Louise D (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I find the care at Compton Lodge is exceptional.


Following our mother's recent stay in the hospital, they could not have been more helpful in putting the necessary care in place for her.


The carers are without exception a professional, caring, and kind team.


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Review from Judith D (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are life-enhancing. The affection they show to the residents is very moving.
My only criticism is that there could be more pastimes arranged eg books on tape, classical music/cd sessions and targeted tv eg DVDs rather than the dire all day tv that is on in the main sitting room.

Reply from Andrea Schrader, Head of Marketing & Engagement at Compton Lodge

Hi, thank you for taking the time to write a review for us. We really value your feedback. We do have a programme of events for our residents (art, health classes and entertainment). We are in the process of looking at how we can expand this. If you have any suggestions we would love to hear from you. Please call myself and my team on 02079 225423.


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Review from Guy D (Son of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely house and gardens - there's a fine manager and loyal staff who have been there some years.

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Review from Libby W (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compton Lodge is an outstanding care home with staff who are both compassionate and efficient. The fact there is such a low staff turnover is an indication of how well the home is managed. There is a beautiful garden, so residents can go for short walks without leaving the premises. There are also three
reception rooms which mean the residents can have time alone with visiting family and friends.
A GP visits once a week and there is effective support from district nurses.
Activities are limited but there is an excellent art club and a music afternoon. There are regular visits from choirs and other community groups, as well as parties marking important days in the calendar.

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Review from Louise M (Stepdaughter of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stepfather has been at Compton Lodge for a year and is settled and content. We chose this home out of 6 North London care homes visited, as it has a friendly and relaxed atmosphere, in a lovely building, which does not feel institutional. The Edwardian house retains its charm while meeting the
needs of the elderly residents. There's a large, attractive garden and three nice lounges.


Our stepfather enjoys the weekly art and music classes, run by fantastic professionals. There are also church services, and a Friday social evening, run by friends of the home.


Compton Lodge has a stable senior management team, and low staff turnover, with little need for agency staff. Staff are committed and caring, and ready to talk to relatives and review care plans. Friends and family can visit at any time, and are made welcome. There is parking on the doorstep for several cars.


Compton Lodge was given a "good" rating at the last CQC assessment.


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Review from Shelagh M (Daughter of Resident) published on 22 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional. Of many it was the only one that did not feel institutional. It is in a beautiful Edwardian house with the feel of a country hotel. There is a garden for residents and my mother is in a comfortable decent sized room with ensuite facilities.


The home's management

and carers are superb. There is a sense of continuity, low staff turnover and a family feel. My mother has been happy throughout her long stay - she had top quality care, is always well dressed and clean, and has been encouraged to take part in activities varying over time - art, gardening, computer, music, yoga, singing sessions with regular celebrations including BBQs, summer fairs, Christmas concerts and parties.


The management listen and respond. There are regular consultative meetings for relatives/friends and every opportunity to shape the running of the home and resident management. Relatives are very positive and in the last CQC assessment it was given a 'Good' rating.


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Review from Rosamund S (Friend of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I only see one lunchtime. The food is not always served hot. There is no alternative to mushy peas. Activities are very sparse, only art and music, which are frequently cancelled. There is a marked lack of information to residents. Toilets are not always clean, rooms are not secure, but I realise why.
The staff are pleasant and helpful.

Reply from Romoke Rabiu, Marketing & Communication Lead at Compton Lodge

Thank you for your review. We appreciate you bringing your concerns to our attention. We strive to provide the best possible care service to our residents. We will be sure to address these concerns with the Care Home Manager and improve in the areas you highlighted.

Kind Regards
Operations Manager


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Compton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for Compton Lodge is calculated as follows: ( (64 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Compton Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Robert

Robert Kornas

Job Title: Care Home Manager

Joined: 2006

Robert has worked in care since 2005 and has experience in different roles within the industry. He is passionate about providing exceptional person-centred care for residents using the C&C services and the guidance and assistance of the rest of his care team.


Robert has worked for C&C since 2013, with his first role being at C&C's Homemade care home, where he developed his managerial and leadership skills.


He currently holds a QCF Diploma Level 5 in Health and Social Care.