Westport Care Home

14-26 Westport Street, Stepney Green, London E1 0RA
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9.9 104 Reviews
  • Westport Care Home, London
Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.

The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily routines; making their own choices and supporting people to remain as independent as possible. The home is a place of freedom and respect, where people are supported to have a life well lived, each and every day.

Known for the home-from-home environment, high quality care and a fun and friendly atmosphere, Westport has been rated 'GOOD' by CQC (April 2022). They maintain close contact with the vibrant communities of inner London of Limehouse, Shadwell and Mile End - places many of the residents have lived in throughout their lives.

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Care Provided by Westport Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rajiv Mungur (Registered Manager)
  • Admission Criteria
    • pre assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westport Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on pre assessment.
    Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
  • (these prices are only a guideline, please contact Westport Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00


  • Parking

  • Street parking.


Westport Care Home Reviews (104)

Total of 104, showing 1-20
9.9

Westport Care Home has a Review Score of 9.9 (9.930) out of 10, based on 38 reviews in the last 2 years. Over all time Westport Care Home has 104 reviews.

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  • 98
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Review from D D (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular is a lovely person, very caring and considerate. I came up unannounced and saw this staff member sitting with my mum and spending quality time with her, which made me feel very comfortable in leaving that day as I'm very anxious and like the way they are with my mum.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for sharing your thoughtful feedback. We're so glad to hear that you have come to visit us and saw what Westport team members do daily. Our top priority is to ensure that people living in Westport are well cared for.


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Review from Jade D (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot fault this care home. All the workers are absolutely lovely and always take really good care of my mum. They are really caring, have a lot of patience and are always happy to help. My mum has been really content here over the years and is always happy and absolutely loves living here.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

We are really happy to hear your positive feedback, this will be shared to the team..


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Review from Denise S (Friend of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westport Care Home is a friendly and well-managed, caring family home. It's a supportive caring home with love and understanding. I highly recommend to other people. Well done to management and team members.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you very for the positive feedback, this will be shared to the team.


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Review from Natalie P (Niece of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for many years. From the moment she arrived here the atmosphere was warm and friendly. It feels very much like home from home and the staff are exemplary! The care home is always very clean and tidy. Nothing is too much trouble and if my aunt has any problems I am immediately notified.
I cannot recommend here enough and it is with gratitude to the staff how they care for my aunt.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your lovely review for Westport. It's great to hear that your Aunt is happy in the home. The team will feel immensely proud also to read this. Kind regards.


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Review from E B (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my dad's care at Westport. Staff are friendly and approachable.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for the review for our Westport Care Home. It's lovely to see that your dad is happy in the home. Kind regards.


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Review from Ozgen B (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere gratitude to Westport Care Home for the excellent service provided for my father. A very special thanks to the manager and deputy manager.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you very much for your kind review towards Westport. It's lovely to hear that you are happy with the home and your father is happy in the home. Thank you also for your recognition to the manager and deputy.


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Review from Jackie H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is enjoying his time at Westport, he gets on well with everyone, especially the staff. The staff are very helpful and also polite.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your lovely review for Westport. It is super to hear that your dad is enjoying his time at Westport. Kind regards.


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Review from J S (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and efficient, friendly staff, and good activities.

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Review from D D (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be satisfied and happy with the care my Mum receives at Westport.
The staff are loving, and kind and understand her needs.
Relatives are kept up to date regularly and always welcomed in the home at any time. My Mum is cared for and safe.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your lovely review for Westport, we are pleased to hear that your Mum is happy with the home and the team members are kind. Kind regards.


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Review from A A (Great-Nephew of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is cared very well by the team and team members are very friendly and willing to help with any queries. The environment is also very good, clean and well maintained. The management is also available for all the support anytime.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your review for Westport Care Home. It's super to hear that you find the home and team there supportive and friendly for your Aunt. Kind regards.


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Review from Shaun F (Grandson of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my nan receives. Carers are friendly and helpful.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your 5-star rating, this feedback will be shared with the Team.


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Review from Philippa D (Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Westport Care Home for over 5 years and it is an exceptional care home. My daughter looked at 11 homes and said Westport was by far the best. The staff are excellent and a lot of them have worked here for many many years which says a lot for the management.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your great feedback, this will be shared to the Team.


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Review from C J (Wife of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with how my husband is looked after at Westport Care Home. The staff are very nice and helpful. They will update me when needs be. The home is very clean and well-decorated. Lots of activity is happening. I really like their social media. God bless them all.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Hi C, we are very glad to hear your positive feedback on how your husband is enjoying Westport and how our home looks lovely.


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Review from John B (Husband of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit apprehensive about my wife going into a home for respite. However from the time we walked through the door, we were greeted with a smile at the front door. Although my wife has dementia, she fit in with the warm atmosphere. Rooms were great. My wife had no problems with the food or a welcome
cup of tea. Staff always on hand when you needed them, young or old all good when doing their jobs.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Hi John, we are glad that your wife had enjoyed her stay at Westport and thank you very much for the positive feedback, this will be shared with the Team.


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Review from Rosa Z (Friend of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very good, the premises are immaculate due to having fantastic domestic staff, very pleasant to visit, and always friendly and supportive.
I would recommend this to anyone for family.
Very informative when you ask a question.
Residents always look clean and content.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your positive feedback, this will be shared with team members.


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Review from D M (Son of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home! Dad is very happy here.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

We are pleased to hear of your experience and your dad is very happy in Westport, thank you for expressing compliments to the team. This will be shared with all teams, we are so grateful thank you once again. Best wishes to you and the family.


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Review from June C (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion in every respect, very dedicated staff who became like family members. I think my mother was very happy in the 12 years she was a resident here.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Hi June, again sorry for your loss and thank you for the positive feedback. It will be shared with all team members.


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Review from Julie W (Great-Niece of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our great-aunt has been a resident at Westport Care Home for the last 12 years. We have always experienced excellent care and compassion from the staff. It is a beautiful and friendly place to visit. Our great-aunt would not have lived to the great old age of 98 without the care and support of Westport.
We cannot thank you enough!

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your lovely review of Westport and this feedback will be shared to Westport Team.


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Review from Wendy J (Great-Niece of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt was at Westport Care Home for 12 wonderful years. It was so comforting to know how well she was looked after. The proof of that was that she lived until she was 98. I don't think she would have lived that long if it wasn't at this home. The staff have always been so helpful, friendly and
caring. Thanks to all of you and you did. You are amazing.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your lovely review of Westport and we are so sorry to hear about the loss of such a wonderful lady. Kind regards


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Review from H W (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful and caring. They made an effort to respond to my dad's particular needs and treated him with respect and dignity. Very grateful as this was our first experience of a care home and we did not know what to expect.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your review of Westport. It is good to hear that you are happy with the home. Kind regards.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westport Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westport Care Home is calculated as follows: ( (425 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 454 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westport Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (2)

Rajiv

Rajiv Mungur

Job Title: Home Manager

Joined: 2023

Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.


Lekshmi

Lekshmi Ramesh

Job Title: Deputy Manager

Joined: 2022

Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.


Frequently Asked Questions about Westport Care Home

What types of Care is Westport Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westport Care Home provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westport Care Home have?

There are 38 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Westport Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westport Care Home to the centre of London?

4.6 mile(s) as the crow flies, distance by road may be significantly further.