Westport Care Home

14-26 Westport Street, Stepney Green, London E1 0RA
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9.9 104 Reviews
  • Westport Care Home, London
Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.

The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily routines; making their own choices and supporting people to remain as independent as possible. The home is a place of freedom and respect, where people are supported to have a life well lived, each and every day.

Known for the home-from-home environment, high quality care and a fun and friendly atmosphere, Westport has been rated 'GOOD' by CQC (April 2022). They maintain close contact with the vibrant communities of inner London of Limehouse, Shadwell and Mile End - places many of the residents have lived in throughout their lives.

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Care Provided by Westport Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rajiv Mungur (Registered Manager)
  • Admission Criteria
    • pre assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westport Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on pre assessment.
    Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
  • (these prices are only a guideline, please contact Westport Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00


  • Parking

  • Street parking.


Westport Care Home Reviews (104)

Total of 104, showing 21-40
9.9

Westport Care Home has a Review Score of 9.9 (9.930) out of 10, based on 38 reviews in the last 2 years. Over all time Westport Care Home has 104 reviews.

Overall Experience

  • 98
  • 6
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Date Published

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Review from J F (Daughter-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We know the care home treats residents and visitors with respect. We are very happy with the care home. Our mum is well looked after, we are pleased with our regular updates.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Happy to hear that your love one is well looked after at Westport. This feedback will be shared to all team members.


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Review from s a (Granddaughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff, they are always friendly and make sure my grandfather gets the care he needs. I will definitely recommend it to other friends and family. The management is always caring and ensures that all visitors are well-settled when visiting.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your kind review for Westport. It is so good to hear that your Grandfather is happy in the home. Kind regards Celia


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Review from Krupa B (Friend of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking for care for my friend, I would suggest Westport Care Home is a good place to send our near ones for care. They are treated like a family and look after their basic needs. The manager of Westport Care Home is very calm and friendly. The staff are also cooperative and understanding of the
situation.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your positive review for Westport, its wonderful to hear that you are happy with the home and would be able to recommend it to others. Kind regards Celia.


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Review from Vedangi P (Friend of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and caring towards my husband. They make him feel loved and safe. The care home is also clean and a nice environment to be in. Thanks to all the staff for all you do. It really is appreciated.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for the support of Westport and for the glowing review. It is heartwarming to hear that your husband is well looked after and happy in the home.
Kind regards.


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Review from A T (Aunt of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff works there, especially the manager makes you feel welcome, am very impressed. I would recommend to my friends, it’s a great atmosphere. They provide good facilities to my near ones and co-operative with their needs. They always look after me which gives me peace of mind. I recommend
to everyone who is looking for good ones for them who treat them like family members.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Hi, thank you so much for your kind words, we are very pleased to hear that you had a positive experience and it means a lot to our team at Westport. Your feedback will be shared with the team.


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Review from M R (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu mum is treated with respect. The staff are friendly and helpful.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your positive feedback.
This will be shared with the team.
Thank you.


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Review from Jyra L (Friend of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westport staff are really compassionate in what they do and kind. I was glad about my visit to this care home. I was offered tea/coffee and they greeted me with a smile. My friend was looked after very well and seemed to be happy.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you for your positive feedback, this will be shared with the Team.


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Review from K R (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very good home. I like the staff. They look after me very well. We have plenty of activities. I have plenty of close friends here.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you very much for this Feedback, we are very happy you are enjoying all the moments at Westport.


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Review from Abdul R (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly and caring towards my mum. They make her feel loved and safe. The care home is also clean and a nice environment to be in.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

We are pleased to hear you are happy with the services provided to your loved one.
Thank you for the compliments; this is highly appreciated, and we will give this feedback to our team.


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Review from Shirley M (Niece of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westport Care Home are warm and compassionate and provide a very soothing and safe environment for my aunt. It is clean and bright. I don’t have any concerns for her when I leave. It would be nice to see books, magazines and papers on every table that residents can just flick through when
they choose.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Westport Care Home

Thank you for your review of Westport Care Home, we are pleased your aunt is happy at the home. We will pass on your suggestion to the Home Manager, thank you for letting us know.


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Review from Kim S (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is so good and we can not be happier. We have no complaints. The staff are amazing.

Reply from Rajiv Mungur, operations Manager at Westport Care Home

Hi Kim, Thank you very much for your positive feedback.


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Review from Sandra W (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been here she has been treated with the utmost dignity, kindness, and respect, I go away after visiting her knowing she is safe and cared for, all the staff are friendly and helpful.

Reply from Rajiv Mungur, operations Manager at Westport Care Home

Hi, thank you very much for your positive feedback.


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Review from R D (Sister of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed to the party and offered nicely cooked barbequed food, salads and drinks. My brother looked well-groomed and happy. I left after this but the party continued with music and singing.

Reply from Rajiv Mungur, operations Manager at Westport Care Home

Thank you so much for taking the time to share your positive experience at Westport Care Home. We greatly appreciate your kind words and feedback. It brings us immense joy to know that you have a wonderful and satisfying experience with us. Providing exceptional care and a comfortable environment for our residents is the utmost priority, and your words of appreciation validate our efforts. Thank you again.


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Review from Chris R (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my father's arrival on 24th July, the staff have been so informative and communication has been very good. Empathy, caring and helpful.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your response for Westport and it is lovely to hear that the team there have been caring to your father.


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Review from Wendy E (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful on every visit. Very clean surroundings. We feel at peace knowing our loved one is safe and being well cared for. The staff here all do an excellent job. they all deserve medals.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your kind review of Westport and it's good to hear that your loved one feels safe and well cared for. The team will be very proud to read this. Thanks.


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Review from Nasrina K (Daughter of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very nice and caring, very helpful. We are happy with the care and support.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your very kind words for Westport and it's good to hear you think the team are helpful and caring. Thanks again, Celia.


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Review from Michael F (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care home and all the staff - excellent and very caring.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for your kind review of Westport; it's always heart-warming for the team to get good feedback. Kind regards.


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Review from M F (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely well looked after.
All the staff are great.
Never had any issues.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Westport Care Home

Thank you for taking the time to leave a review. It is good to hear that your Mum is well looked after in the home. Kind regards.


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Review from Richard V (Grandson of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say I was really impressed with the whole experience. The staff were very welcoming and friendly, the property was very clean, tidy and easy to get around. We had enough privacy to have some quality time with my nan but the security to know there was always someone around if we needed them. Most
importantly my Nan is settled and seems very comfortable.

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Review from Reginald B (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we had viewed 4 or 5 homes in the East London area. From the homes viewed, only one of the care managers bothered to visit our home, in order to ascertain our mother's needs. During this home visit, it was clear Westport's manager had a deep understanding and empathy toward our mother's
needs. This gave us great reassurance for a possible placement within Westport. This initial feeling turned out to be spot on, as we couldn't be more pleased with how the first week's stay, has gone. Any slight teething problems were sorted as soon as a word was had with the manager. Efficiency is the name of the day.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westport Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westport Care Home is calculated as follows: ( (425 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 454 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westport Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (2)

Rajiv

Rajiv Mungur

Job Title: Home Manager

Joined: 2023

Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.


Lekshmi

Lekshmi Ramesh

Job Title: Deputy Manager

Joined: 2022

Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.