Westport Care Home

14-26 Westport Street, Stepney Green, London E1 0RA
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9.9 104 Reviews
  • Westport Care Home, London
Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.

The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily routines; making their own choices and supporting people to remain as independent as possible. The home is a place of freedom and respect, where people are supported to have a life well lived, each and every day.

Known for the home-from-home environment, high quality care and a fun and friendly atmosphere, Westport has been rated 'GOOD' by CQC (April 2022). They maintain close contact with the vibrant communities of inner London of Limehouse, Shadwell and Mile End - places many of the residents have lived in throughout their lives.

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Care Provided by Westport Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rajiv Mungur (Registered Manager)
  • Admission Criteria
    • pre assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westport Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on pre assessment.
    Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
  • (these prices are only a guideline, please contact Westport Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00


  • Parking

  • Street parking.


Westport Care Home Reviews (104)

Total of 104, showing 41-60
9.9

Westport Care Home has a Review Score of 9.9 (9.930) out of 10, based on 38 reviews in the last 2 years. Over all time Westport Care Home has 104 reviews.

Overall Experience

  • 98
  • 6
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Date Published

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Review from Matthew F (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westport for almost three years now. The care and support she receives are excellent. Mum has dementia and the care staff treat Mum with dignity and respect, they are very experienced, helpful and understanding of her needs. There are many activities in which Mum engages, enjoys and
which are suited to her. The care staff were brilliant during the Covid lockdown and activities still continued. Covid restrictions meant that, for her own and others' protection, Mum didn't have the freedom she had, but this was managed very well. When restrictions were lifted, Mum continued to enjoy the freedom to go into areas of the home including the lovely garden; she enjoys feeling helpful e.g. is not restricted from helping in the kitchen if she wishes. If Mum wants to go outside of the home for a walk, to the shops or to the park, the care staff are always willing to escort her. Mum is very happy at Westport, she says she feels part of the family. I am very pleased with Westport.

Reply from Denise Marks, Manager at Westport Care Home

Thank you so much Matthew, your mother is such a pleasure and so helpful. Always singing, dancing and so energetic.


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Review from Linda D (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Westport Care Home for over three years and it has always been evident that it is a person-centred care environment. Every resident is special. The staff and residents are one big family who cares for each other. It has a homely environment every time I visit my mum who looks happy
and stimulated. The communication is efficient and clear and I get regular updates on my mum's day whenever I ask. The activities are endless so I feel a lot of managing takes place to ensure the residents have fun. My mum is happy and responsive on visits and on the phone which means a lot to me and my family. Well done, Westport.

Reply from Denise Marks, Manager at Westport Care Home

Thank you so very much for your kind review and I will pass this on to all the staff.


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Review from John P (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Westport for ten months now and the care and attention she has received has been second to none. She is very happy there, so much so she constantly tells us how much she likes it. The staff are always very friendly and are very good at keeping us in touch with what's
going on. My mum couldn't be in better hands.

Reply from Denise Marks, Manager at Westport Care Home

Thank you so very much for your kind words and mum is a pleasure to look after. So glad also that mum enjoyed her birthday.


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Review from X B (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent on all counts. They've dealt with covid brilliantly. They care so well for my friend of 38 years.

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Review from Gary B (Power of Attorney of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a first-class experience. We are always greeted with professionalism and a happy smiley face and a welcome. Our friend is so well looked after with respect, kindness and excellent care. We are so so happy with this home.

Reply from Denise Marks, Manager at Westport Care Home

Thank you Gary and we always look forward to your visits and your feedback.


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Review from Susan M (Daughter-in-law of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, friendly and supportive. They look after my mother-in-law and they give her all the support she needs, nothing is too much trouble for them to ensure that she lives with dignity and respect. The staff are easy to approach if we have any questions or concerns.

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Review from Anne C (Friend of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff on duty during my visit were extremely helpful, professional and pleasant. The service user whom I visited was treated with so much respect and dignity. I thoroughly enjoyed my visit.

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Review from David M (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since May 2019.
And I am extremely happy with Westport with the exceptional care the staff give her. Mum's happiness and her progress and seeing my mum happy is all that matters to my family. The care provided for my mum has been nothing but exceptional and the carers are
always polite and are more than welcoming when it comes to resident's families.

Reply from Denise Marks, Manager at Westport Care Home

Thanks, David your mum is a pleasure to look after and is doing so well. Thanks again for coming for her birthday and for the lovely cake.


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Review from Jacqui H (Daughter-in-law of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to take this opportunity to say how grateful I am for the care and support my mum-in-law is receiving from all the staff at Westport. Her room is lovely, clean and tidy with her personal pictures in it to make it feel more homely. The staff are extremely kind, lovely and helpful taking great
care of her and making us feel very welcome when we're able to visit. Her health and wellness is paramount with excellent service. The staff take great pride in their daily workload, with activities such as painting, making things, baking, as well as everyday chores like laundry and washing up to help keep the residents stimulated and active if they wish to participate in.

Reply from Denise Marks, Manager at Westport Care Home

Thank you so much for your kind words and we are happy that you have been enjoying your visits through this very difficult time. Please let us know if there is anything else that we can do as we always welcome feedback from our families.


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Review from Kathleen R (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel very welcome in this establishment.
The management and staff are very helpful and friendly.
Accommodation is excellent, especially the ensuite facility.

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Review from Hannah A (Guardian of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour moved into Westport at the start of the year when she had been severely neglected in her home by carers.
I can’t tell you how happy I am with the care she is now receiving. Her hair which was matted before has been brushed through patiently by one of the workers. She looks well, has put
on weight and is very content in being at Westport.
The staff go above and beyond to make her happy and to meet any families requests. It makes a real difference to be a part of a home where the carers really do care.
The home is always organising activities and keeping the residents entertained.
The home is always clean, and I would have absolutely no hesitation in recommending Westport to any family.

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Review from Eddi J (Ex Family Member) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting this home is a delight. The manager is incredible and goes above and beyond and in her absence her deputy steps in her place with the same attitude. That nothing is not important that they do not stop what they are doing to talk to you. I love that this as home from home.

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Review from Andrew D (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place with wonderful carers who have done an absolutely wonderful job looking after my mum. Really go the extra mile and make it feel really homely.

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Review from Nicholas W (Friend of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff here to be very respectful, very organized, very clean all-round, great sense of community, fantastic care home.

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Review from M S (Granddaughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my grandmother receives at Westport, the home has a homely and welcoming atmosphere. The staff are kind and caring, and the manager is also very caring and attentive. They recently did a lovely birthday party for my grandmother which she very much enjoyed.

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Review from Sheila W (Sister of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy visiting my brother here. The home is just like going into his home. The staff are so welcoming and have been since he first arrived. I like that there is not a lot of different staff and he knows all of them now.

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Review from Alan C (Friend of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb care home, spacious, light and airy, very well run, with very attentive staff. My dealings with everybody associated, regarding my friend, have been nothing short of excellent.

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Review from Renae D (Granddaughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go there the staff is extremely helpful and go out of their way to care for the residents.

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Review from Kelly (Niece of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care received in this home. The Home is always very clean, the staff are always welcoming and friendly.

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Review from Leanda D (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is extremely helpful and caring in everything they do. I would really recommend, they have gone out of their way many times for my mother and also to help us. They have given great advice anytime it’s needed. They have helped with my mother’s food situation (as she doesn't eat normal
food they would go out their way to make sure she is comfortable in what she is eating) friendly staff throughout, highly recommended.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westport Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westport Care Home is calculated as follows: ( (425 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 454 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westport Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (2)

Rajiv

Rajiv Mungur

Job Title: Home Manager

Joined: 2023

Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.


Lekshmi

Lekshmi Ramesh

Job Title: Deputy Manager

Joined: 2022

Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.