Westport Care Home

14-26 Westport Street, Stepney Green, London E1 0RA
Submit a Review
9.9 104 Reviews
  • Westport Care Home, London
Based in Stepney Green, East London, Westport plays an active part of the local community. The beautiful 41-bed home provides respite care and long-term care for people who require residential, residential dementia and end of life care.

The dedicated team, many of whom live locally, work in partnership with each person who lives at the home, and their loved ones, to encourage residents to keep active and plan their own daily routines; making their own choices and supporting people to remain as independent as possible. The home is a place of freedom and respect, where people are supported to have a life well lived, each and every day.

Known for the home-from-home environment, high quality care and a fun and friendly atmosphere, Westport has been rated 'GOOD' by CQC (April 2022). They maintain close contact with the vibrant communities of inner London of Limehouse, Shadwell and Mile End - places many of the residents have lived in throughout their lives.

Show Westport Care Home on the Map

Care Provided by Westport Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Rajiv Mungur (Registered Manager)
  • Admission Criteria
    • pre assessment
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Westport Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Fees are dependent on pre assessment.
    Fees include all personal care, meals, activities, all bedding and furniture provided. Laundry services.
  • (these prices are only a guideline, please contact Westport Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes. 8.45 - 9.45, 12.30 - 13.30 & 17.00 - 18.00


  • Parking

  • Street parking.


Westport Care Home Reviews (104)

Total of 104, showing 61-80
9.9

Westport Care Home has a Review Score of 9.9 (9.930) out of 10, based on 38 reviews in the last 2 years. Over all time Westport Care Home has 104 reviews.

Overall Experience

  • 98
  • 6
  • 0
  • 0
  • 0

Date Published

104
15
20
38
66

Review from Nicola P (Friend of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had anything but a lovely experience when I have visited this home, and my friend has settled really well; when we didn’t think they would.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren D (Friend of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a number of times at different times of the day, and I have always been impressed with how the staff have been engaging with my friend, who at times can not always be the best of people to get on with. I give them so much credit for all the work that they do, looking after, everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derdrie C (Friend of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love visiting my friend. It’s not just my friend I look forward to seeing, it’s the rest of the residents I love seeing as well as they’ve have made me and my friend very welcome. I love joining in on the Friday morning activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Granddaughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my grandparent's treatment and care at the home. The staff are great. During the Christmas period, the patients are well looked after with excellent entertainments brought into the home for them. These are well organised and family members are very welcome to attend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D D (Wife of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after and happy at Westport. Staff always friendly, polite and welcoming. My husband likes the food and his diet is catered to. It is never too much trouble to make him whatever he wants when he wants it. The rooms are clean and warm and comfortable. I have peace knowing he
is cared for by Westport.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rohan D (Brother of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service at Westport. Very professional staff. Homely and clean environment. Would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia P (Niece of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm friendly and welcoming. Family member is very well looked after, and I have no worries about them living there. They love mixing with the other residents and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila G (Friend of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home.
Each time I visit, the staff are extremely friendly and helpful.
I was present for the Christmas party, and myself and my friend that's a resident had a wonderful time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna G (Niece of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to the home to visit, as it is such a warm atmosphere, and everybody is so welcoming staff and residents all included. My family member has settled in so well, and I am happy to know that they are in safe hands when I cant visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian R (Son of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, great staff, great care and a great attitude shown towards residents, friends and family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason H (Cousin of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this home, it is so lively and I love being invited to all the activities that they have going on, especially at Christmas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jodi-Lee C (Friend of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this home every other week to see my friend and every time I just find it so warm and caring. The staff treat the residents like they are members of their own families, it’s a lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beth-Ella J (Friend of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great home, I love visiting my friend as it never feels like they are in a care home and the staff are really great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie F (Granddaughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting my grandad at his home, I can honestly say the staff are amazing. They pay much attention to the residents needs and are so welcoming and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home is very friendly, caring and efficient. My Dad is very happy there and is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abi (Great-Niece of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and tidy, staff are friendly and always around to answer questions. Always feel assured my great aunt is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice C (Niece of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly care home very clean and we are very lucky that my auntie is in such a safe environment with lovely staff who care for her and look after her very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert P (Nephew of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with everything at the care home.
My aunt is completely happy with the accommodation, staff, food and thinks of it as a hotel.
Feel extremely lucky to have chosen this care home and the staff are everything you would like them to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jamal N (Nephew of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very content and very well looked after. The staff are extremely helpful and pleasant, nothing is too much trouble. My uncle is still able to maintain his independence and have the support he needs.
The home is kept very clean and residents have a wide variety of activities to keep them
busy. I am very impressed with the service and facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera S (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westport is an excellent care home. My mother is well cared for by the staff at Westport. I always feel welcomed and my mother is well looked after. Many activities to get involved with.


Staff keep the care home very clean and work extremely hard to keep the cleanliness of the home.


I would recommend

Westport to my friends or family members if they asked for my recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Westport Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Westport Care Home is calculated as follows: ( (425 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 454 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westport Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Rajiv

Rajiv Mungur

Job Title: Home Manager

Joined: 2023

Originally from Mauritius, Rajiv came to the UK and did a Diploma in Hospitality Management and Guest Relationships in 2004. I joined Excel Care as a Unit Manager in 2015 and managed one whole floor which consisted of people living with Dementia. Rajiv was well-positioned to meet the challenging needs of people living with Dementia and built empathetic relationships with the patients. In 2019, Rajiv was promoted to Support Operation Manager for the same company which required a high level of delegation and people management. In June 2023 I was promoted to be a home manager for Westport Care Home.


Lekshmi

Lekshmi Ramesh

Job Title: Deputy Manager

Joined: 2022

Lekshmi was a nurse in a native place in Kerala India. Lekshmi came to the UK in 2008 and completed her NVQ level 4 in Health and Social care. Lekshmi started her career with Excel Care Holdings in 2008. First, I worked as a team leader and progressed to senior, and now, I am a deputy.