Greenhive

50 Brayards Road, Peckham, London SE15 2BQ
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9.5 75 Reviews
  • Greenhive, London
Greenhive care home in Peckham, operated by Agincare, supports people with complex needs and those with dementia.

The care home has a library, games room, hairdressing salon etc.   

The care home has a quarterly residents’ and families’ forum and staff listen to feedback and suggestions.

The care home does not have set visiting times.

Chefs prepare delicious meals using fresh, seasonal ingredients and can cater to residents' dietary needs.

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Care Provided by Greenhive

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Mercy Mautsi (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenhive

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Greenhive Reviews (75)

Total of 75, showing 41-60
9.5

Greenhive has a Review Score of 9.5 (9.462) out of 10, based on 16 reviews in the last 2 years. Over all time Greenhive has 75 reviews.

Overall Experience

  • 52
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Date Published

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Review from A C (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Greenhive she has a new lease of life. The care that she receives is flawless. She is happier than she has been in the recent past. Thank you for treating our mother with kindness, patience and dignity. Keep up the outstanding work.

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Review from L V (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely friendly and welcoming and my dad has felt relaxed and at home from the very beginning. The restrictions, due to Covid, have made visiting slightly more complicated but nevertheless, staff have done everything they can to make the process as easy as possible.

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Review from Telemachus M (Nephew of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited three times so far but I have found the staff to be very helpful and cooperative. My uncle has expressed nothing but very positive views about his care. He is happy here. The physical environment is excellent, warm and clean,

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Review from Salome T (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good, helpful and friendly. Thanks to God.

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Review from L B (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff, if I have concerns about my mum they will (depending) find out information for me or give information to contact department, hospital or doctors myself. Mum is happy here although it's taken a while for her to settle.

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Review from Robert D (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for a few months now. She has been more active, has been happy, has put on weight and looks so much better. I cannot say how glad I am that she is being cared for by these wonderful ladies who do a great job.

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Review from L T (Daughter of Resident) assisted by family/friend published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience was very good. I would come back again.

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Review from Tracy L (Granddaughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhive care home is lovely and clean, the carers are friendly and helpful. I am very happy with the care they give my nan. The rooms are nice and have been decorated recently. The catering is good with lots of variety.

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Review from Gary C (Son of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My concerns about my mother entering full-time care have been completely removed by the Greenhive team. They have shown consistent and wonderful levels of care and compassion for my mother and her family. Always professional and efficient when they need to be and friendly and welcoming, nothing is too
much trouble. Great place - thank you!

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Review from Farhat A (Daughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhive was recommended to us by a trusted colleague who, having been a nurse in an earlier career, prioritised quality of care when looking for a home for her parent. My mother presented the staff with many challenges during her trial period. She is now, in her own words, “settled” and “at home”
- a testament to their kindness, patience, and understanding of how advancing dementia can affect behaviour. Her physical ailments are monitored thoroughly (in one case, even rectified) and the extent to which we are kept informed of developments has allowed us to remain actively involved in her medical care. The decision to put a loved one into a home is not easy, and particularly so if you have spent many years delivering hands-on care yourself. Much like sending a child to school, you are entrusting the welfare of a precious person to someone else. Thank you, Greenhive, for stepping up to that responsibility so well. The phones are still a bit shonky, though.

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Review from J W (Wife of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has reached the point in life where he needs 24-hour medical care which I'm unable to give. This means he now resides at Greenhive care home where it is clean and staff are very welcoming. Each visit they are all friendly to me and loving despite my husband's behaviour due to his choice of
words. He can also use hurtful words at times but they understand and it does not stop any carers from doing their job. I have nothing but good words to say about Greenhive care home especially as it was a great pleasure to be asked to accompany my husband to visit the doctor. I hope they continue with their good work and faith.

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Review from Margaret W (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Greenhive for a number of years. We visited numerous homes and came up with a top 3 list of which Greenhive was one. Fortunately, there was a vacancy when Mum needed it. Prior to the pandemic, we were able to visit for lengthy periods, so were able to engage with staff
and were always welcomed. Throughout the pandemic, we have been able to communicate with Mum via the Greenhive Whatsapp and window visits and finally bookable visits to see her. The staff work hard to accommodate our requests for visits and make them go smoothly. I am looking forward to being able to have lunch alongside my Mum at some point in the future.

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Review from Guya P (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care, compassion and respect shown by the staff towards my dad to be exemplary. They show infinite patience and enthusiasm in looking after the residents. Very importantly, they are always happy, positive and upbeat.

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Review from M W (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At a time when Covid 19 has made life difficult for everyone and access to the home is limited forming an opinion of Greenhive is also difficult. In general, though my experience is good. The staff are very kind, caring and cheerful which I value above all else. The training appears to vary from highly
trained to needing more training. For example, Dad has had his hearing aids put in the wrong ear several times while I was there and so with this painful experience he now won't let anyone put them in and therefore can't hear. Putting in hearing aids should be a basic part of training for working with the elderly. Also, the level of communication could be improved. Sometimes my emails are left unanswered and I am not sure that all staff are in communication with each other? So I am not sure they are aware of Dad's condition - this is a worry I have not a fact, but it is also the impression I have formed over the weeks. Also, the phone used by the carehome for residents to speak to their loved one has a problem with the volume - which does not work properly. So they need a new phone or loved ones cannot hear what you are saying and neither can the carers. I hope you find the above helpful and constructive.

Reply from Yanique King, Manager at Greenhive

Thank you for taking the time to review Greenhive. We are pleased that you rate our home as being very good and I will ensure the team is aware of your kind comments regarding their conduct. I have discussed your father’s hearing aids with the team to ensure that these are used correctly. Our team are not always able to access emails due to being within the home providing care but endeavour to respond as soon as they can. A new phone with the correct volume setting is now in use. I would be happy to discuss any aspects of your father’s care at a mutually convenient time.


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Review from G F (Son of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the Covid situation preventing me from contact with my dad, I am happy with the overall care he is having from the friendly staff. We understand the situation and look forward to seeing him in person in due course when the pandemic is over.

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Review from Maria P (Friend of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is new to this home and care setting. So far, I am very happy to see her settled and being cared for 24-hours. The carers and receptionists I've met so far have been wonderful, especially when asking specific questions! Would recommend this home to others.

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Review from Cathy G (Daughter-in-law of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Greenhive for almost 3 months. She initially came in for respite which has been extended. Every staff member we speak to is always very helpful, polite, lovely and caring and we know she is in good and safe hands and being well cared for. It's really nice when we phone they
know who we are, especially as there must be so many family members doing the same and there are a lot of people for them to know. The manager is always very approachable, as are all the staff and I do feel like we are individuals rather than a number (which is obviously how it should be).
Thank you to the manager and all the Greenhive staff!

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Review from Jane R (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has Alzheimer's, recently moved into Greenhive. She has been a very challenging resident and it will take some time for her to settle in, but the staff have been very kind, caring, professional and understanding - they always keep me informed of developments. I have visited Greenhive
a few times to drop off belongings for my mother and have had the opportunity to speak with staff in person and over the phone. The staff I have spoken with are always thoughtful, diligent and willing to go that extra mile. I would definitely recommend Greenhive to friends and family based on my interactions with the staff.

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Review from D C (Sister of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only had garden visits with my sister due to restrictions. I can not say much about the inside of the home because I have not been allowed to go in. My sister tells me how nice it is and what activities they have been doing and she seems quite happy to be there.

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Review from Lincoln C (Mother of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided to my mother at Greenhive. The staff are honest about things and do not hide anything, they keep me updated. The manager holds Zoom meetings with family members and updates us on any progress in the organisation which is reassuring at this time at this scary
time.

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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Greenhive is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for Greenhive is calculated as follows: ( (100 Excellents x 5) + (70 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhive is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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