Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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9.8 67 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions. The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms and continues to welcome new residents.

The home is operated by Anchor, who work with residents and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

They work hard to get to know customers, build relationships and ensure all aspects of the service provided are at the highest level.

It reinvests the money made into its retirement properties and care homes, which enables the group to provide a high-quality service which exceeds expectations.

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Care Provided by Norton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Felicia Imafidon (Manager)
  • Admission Criteria
    • Please contact Norton House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993

Funding & Fees Guide for Norton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,586
    • Self-Funded Residential Dementia Care from £1,586
    • RESPITE Self-Funded Residential Care from £1,586
    • RESPITE Self-Funded Residential Dementia Care from £1,586

  • Our colleagues at Norton House will be happy to answer any questions you have regarding our fees and what is included in these.
  • (these prices are only a guideline, please contact Norton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Norton House.


Norton House Reviews (67)

Total of 67, showing 1-20
9.8

Norton House has a Review Score of 9.8 (9.840) out of 10, based on 28 reviews in the last 2 years. Over all time Norton House has 67 reviews.

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Date Published

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Review from Anne P (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He is not east, willful, but at Norton House he's calm, safe and comfortable, wonderful home.

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Review from K M (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Norton House to be very clean, tidy and homely.
All the staff are really welcoming, friendly and always have a smile on their face. And they go out of their way to be kind and helpful.
This applies equally to their relationship with visitors as well as residents.
The activities that
I have seen have been varied, engaging, well-organised and well-staffed.
All of this has meant that my friend has settled in very well. And already appears to feel very much at home.

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Review from Melvin H (Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House staff are very caring.

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Review from J R (Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy at Norton House.

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Review from A A (Sister of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's health has improved dramatically, as has her mobility and moods. Very happy with the care my sister received.

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Review from Gabrielle O (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help.
I find it to be a lovely caring home.

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Review from R W (Respite Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience has been very inviting and friendly as well as being helpful and responsive at all times.

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Review from R D (Friend of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit weekly a very old friend with no family or close friends in the UK. The staff have been unfailingly kind and respectful to him and he says how nice they are. He is always well dressed, clean and well-fed and has kept a good sense of humour which is appreciated by the staff and his visitors.
We are most grateful to all those who look after him.

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Review from Michael W (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the care homes I've resided the last three years, I found Norton House by far the best home. The care and attention to personal well being is first-class.

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Review from M S (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - nice people. Do enjoy activities.

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Review from Ann C (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would give this place full marks, I mean the staff are nice in general and fun. I like the GP visiting every week, she is fun.

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Review from Carol A (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with everything. Cannot complain. Staff are good and care very good. Find no problems at all.

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Review from T D (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This morning I attended the art history discussion with the residents. Three very knowledgeable experts showed images of different styles of art and led conversations about what the artist intended and what we could see - including describing it for the benefit of a resident who was sight impaired.
It was a wonderful session. Norton House staff continue to be as kind and as caring as the very first day we visited. I could not be more grateful to everyone at Norton House!

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Review from Odile S (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very lucky to get here. She has nor always been lucky but this was one of her good moves.

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Review from June B (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Norton house for nearly 3 years. He really benefitted from the fantastic food and the staff were absolutely lovely to him. The atmosphere at Norton House is kind, friendly and fun. The staff are unbelievably efficient and so caring.
I want to mention two carers who always went above
our expectations. They truly cared for our dad and made us feel very welcomed. The communication was also great, they took the time to listen to our concerns and phoned us if there was anything they felt we needed to know. Also knowing that a lovely GP visited dad regularly was amazing.

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Review from Linda C (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved it here, it was like her home bless her, she loved the staff, everything about this home was beautiful, safe and you did not need to worry. They would ring you if she had to see the doctor, my mum only went into hospital as her heart and blood pressure got low. God bless her. She did not
make it back home as she called it. Thank you for looking after my mum, I have not got over her death, as you knew I was the only person who saw her the most, she loved you all and I'm not going to name people, but a very special person who cared about her, and she would put them on the phone to me. Thank you.

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Review from Stephanie W (Power of Attorney of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Norton House, it is like walking home. All staff are like family, so welcoming, kind, friendly and they are very professional too. Nothing seems too much trouble. The cleanliness is exceptional and the rooms are kept very clean and tidy. The meals are delicious with plenty of variety.
If anyone living at Norton House has a request that request will be met.

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Review from G M (Friend of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is beautifully looked after at Norton House. The staff are wonderful to her and she seems really happy. She tells me the food is excellent and plentiful.

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Review from Nigel S (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my father. Kind and attentive staff at all times. He is always clean and well dressed. He is treated with dignity and compassion. Facilities are fine. Food is basic but sufficient. His medical needs are always attended to.

Reply from Marcia Forsythe, District Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our team, which I will make them aware of. I have passed your feedback regarding our menus to our kitchen team, where our food is cooked fresh on site each day to our residents' dietary requirements and preferences.


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Review from Sandra S (Sister of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Norton House she has greatly improved mentally and physically. The staff members are very helpful and polite. They have arranged for the doctor to see her whenever needed.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Norton House is calculated as follows: ( (277 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 324 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 03 Mar 2025

We currently have one vacancy for care. Please contact Norton House directly for further information.


Awards / Recognitions (3)

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Frequently Asked Questions about Norton House

What types of Care is Norton House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norton House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Norton House have?

There are 40 Single Rooms.

What are the Facilities & Services at Norton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norton House to the centre of London?

0.9 mile(s) as the crow flies, distance by road may be significantly further.