Penerley Lodge Care Centre

34-40 Penerley Road, Catford, London SE6 2LQ
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9.7 28 Reviews
  • Penerley Lodge Care Centre, London
Penerley Lodge Care Centre is a 28 bedded Residential Home providing care to older people, specifically those living dementia.

The home has beautiful gardens which all residents and families can enjoy all year round.

Penerley Lodge recently and is still carrying out some refurbishment works to better the home for all residents.

All residents at Penerley Lodge are cared for with the upmost dignity and respect, the company strives to give the best they can to the people in their care.

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Care Provided by Penerley Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Penerley Lodge Ltd
  • Person in charge
  • JohnPaul Ebuedike (Manager)
  • Admission Criteria
    • Private, NHS Admissions, Borough Admissions
    • Ages 50+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Penerley Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Penerley Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is always welcome however the home implements protected meal times meaning that no visitors between the hours of 9am - 10am, 1pm - 2pm and 5pm -6pm


  • Parking

  • Visitors parking facilities available


Penerley Lodge Care Centre Reviews (28)

Total of 28, showing 1-20
9.7

Penerley Lodge Care Centre has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years. Over all time Penerley Lodge Care Centre has 28 reviews.

Overall Experience

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Review from Caroline M (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently had her 90th birthday and the staff at Penerley Lodge Care Centre were so kind and welcoming to us. They bought my mum flowers and a card and they were happy to collect a special cake we had ordered locally.
On my mum's birthday the staff at Penerley served us tea and birthday cake
and put some music on so we could enjoy a dance together.
It made it a very special afternoon and my mum really enjoyed herself.

Reply from Ellie Cole, Proprietor at Penerley Lodge Care Centre

Thank you so much for your kind words, I am glad the team at Penerley provided outstanding attention to detail and a wonderful day for your Mother and her visitors. I will pass your words of gratitude to the team!


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Review from Sharon B (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently celebrated her 95th birthday. They all had Birthday cake and balloons which the home bought for her and they gave her an Elvis Presley day, which she loved.
She had a very enjoyable day. Penerley is a lovely care home, and all the staff are caring people.

Reply from Ellie Cole, Proprietor at Penerley Lodge Care Centre

Thank you for your lovely review, especially regarding Mums 95th Elvis themed Birthday. We always pride ourselves in delivery person centered care to each and every one of our residents and glad to hear that we succeeded that in the Elvis theme! Thank you for always being so supportive to the Penerley Lodge Team! I will be sure to pass your gratitude to them.


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Review from Elaine B (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff went above and beyond to make my mother's special Birthday celebration a happy and memorable day for her and the family. They take great care on a daily basis ensuring she is well looked after, all her needs are met and that she feels comfortable and relaxed.

Reply from Ellie Cole, Proprietor at Penerley Lodge Care Centre

I am delighted to read that we fulfilled your families expectations in giving your Mother a wonderful 90th Birthday, nothing would be possible without the support from you as families and we are so very lucky at Penerley Lodge to have families like yourselves that have so much input. I will ensure the whole team have sight of your wonderful review and will pass your commendations to them.


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Review from L P (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Penerley Lodge and always find the staff very friendly. We love to go to all the events and Christmas was wonderful. Presents for all! Mum's always kept clean and tidy. Me and my family are happy Mum is being well looked after.

Reply from Ellie Cole, Proprietor at Penerley Lodge Care Centre

Thank you for your kind words, we are so glad to learn you are happy with the care provided to your mum and of course how you love attending Penerley Lodge Events'. We will be sure to see you at our next event!


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Review from Karen P (Granddaughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has just been accepted to Penerley Lodge. Obviously this is a such a stressful time for my nan and her family. I visited her and was very happy with the home and the staff seem great. It's early days but I feel positive about the situation.

Reply from Ellie Cole, Accounts Manager at Penerley Lodge Care Centre

Thank you for your review. I am very happy to hear your positive first impressions of Penerley Lodge. Rest assured your nan will continue to be happy with us, she has settled very well. We look forward to welcoming you again soon.


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Review from Tony S (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had good relations with the team at Penerley since Mum went in to stay permanently. It's always devastating managing the process but the staff have been great along with the management team. Obviously, the situation isn't ideal, Mum doesn't want to be there but with her dementia there really is
no other option.
Mum has a nice room, with an en-suite and she's making friends and family are close by so we get to take her out regularly and keep an eye on her. It's always tricky getting the balance right as mum is quite capable of wanting to make a cup of tea but health and safety and the wide range of conditions other residents have means she can't have that freedom which is understandable. For us moving mum into Penerley was devastating but we know she's safe and being looked after and that's the best you can hope for in these situations. It's not a huge place but I'd like to see a smaller quiet TV/reading room away from the main lounge and bustle.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

Thank you for your commendations of our services; we sincerely appreciate it. We prioritized the safety and well-being of our residents. We intend to uphold the standard and ensure your satisfaction! Thank you for selecting Penerley!


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Review from Claire F (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last four years of his life in Penerley Lodge and I am very happy that he did. The staff members were caring and compassionate, and a genuine rapport was built with him. He was well looked after, clean, and comfortable, and communication about any doctors or hospital appointments
which he had were good. We were always welcomed when we visited, and when my father sadly passed away, his friends from Penerley Lodge were brought along to attend his funeral. Along with the lovely floral tribute which was also sent, this exceeded our expectations. We will always be grateful to Penerley Lodge for the care which they provided to my father.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

Thank you for your excellent review. We have relayed your commendations to our team. It was great trusting us to care for your dad. Penerley Lodge Care Home is committed to delivering exceptional experiences to all residents, and they will be pleased to learn that they have succeeded with you. We value feedback to assist us in enhancing our services.


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Review from R R (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Penerley Lodge for 3 years. During that time, I always found all the staff caring, compassionate and friendly.
My mum was well cared for, and I was always kept informed about her health and care.
I usually visited a least twice a week and was made to feel very welcome, often
joining in with the activities in the afternoons.
Sadly, my mum passed away in June, but the care she and my family were given at the end of her life was exemplary.
Many thanks to you all for the support and care you gave my mum and family.

Reply from Ellie Cole, Proprietor at Penerley Lodge Care Centre

Thank you very much for your kind review. It is lovely to read that you were happy with the care your mum received. Your mum was a big part of Penerley Lodge with both residents and staff being very fond of her. We are glad that we acheived giving the highest standards of care whilst Mum was with us, especially towads the end of her life. I will be sure to pass this review to all staff and praise them for their dedication to providing an excellence in care.


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Review from T B (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penerley Lodge is the place where your loved ones will be cared for as you do for them at home. My mum spent nearly three years at Penerley and with exceptional care from the ladies in the kitchen, housekeepers and maintenance guy to the head carers, she flourished. Outstanding staff! The support I
received in Mum's last days was something I will never forget. Thank you, everyone, at Penerley Lodge.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

Thank you for your highly appreciated kind comments! We are pleased to have provided care for your mother and to observe that your family had a high level of confidence in our team. Both the staff and residents held profound affection for your mother. She showed outstanding kindness and generosity and consistently engaged in conversations about her family. We are really pleased to learn that we have successfully assisted you in attaining your objectives, which include providing care for your mother. Rest assured that we will distribute this review to all staff and management.


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Review from Makeda B (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful. The care manager, general manager and admin are all a huge asset to this place. They are all so helpful and go above and beyond to ensure Mum is happy. Excellent communication between the home and myself, they will call to check/clarify things. There is a lady
who is also very lovely and always willing to help.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

Greetings, Makeda, We appreciate your effort in providing us with an exceptional review. We are delighted to learn that you were content with the level of care we provided. We are dedicated to providing exceptional service, and your feedback serves as a valuable source of motivation for our team.


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Review from A O (Nephew of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I can see is the staff are brilliant, hygiene wise it is five stars. My uncle is looked after very well and he is very happy to be in Penerley Lodge.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

We were absolutely delighted to receive your 5-star review! We'll be sure to pass your kind words on to our dedicated staff team to inspire their ongoing commitment to excellence.


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Review from S J (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Not really sure that Penerley is able to cater for clients with dementia. Within 3 months our relative had two falls. Supervision of dementia clients is poor at best,
we were pressured to pay extra for 1:1 care, having been reassured that they were able to cater for dementia.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

We greatly appreciate you bringing this to our attention. Please understand that your situation was unique. As other evaluations attest, we have a reputation for assuming responsibility and demonstrating profound concern for our residents. While rectifying past errors may be unattainable, I am fully committed to improving the quality of care our staff provides to residents with dementia. We have implemented a rigorous questionnaire that will allow family members to provide extensive information regarding the difficulties they encounter while providing in-home care for their loved ones. Additionally, we have considered a thorough assessment in situations where a family member is moving straight from their home to the residential care facility. Until then, I would like to extend my sincerest apologies on behalf of the entire team.


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Review from S N (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good feeling on the inital viewing and the residents all looked happy and well cared for. The staff look happy and enjoy their work and good interactions with residents.

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Review from John W (Regular Volunteer) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Penerley Court on a weekly basis and am constantly impressed with the level of care and dignity that is always shown to all individual residents regardless of the challenges that are presented.
I hope that when the time does arrive for me to seek assisted living that I may be fortunate enough
to come here.

Reply from Ellie Cole, Head Office at Penerley Lodge Care Centre

Thank you for your kind words and thank you for your weekly visits to the home, we know the residents value it.
We would always welcome you when the time arrives!


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Review from T H (Sister of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for a little over a year. After a recent stay in the hospital, he has returned to the home. He was so happy to be back at the home and the care has been utterly brilliant. He now needs more care than before and this has been provided by the excellent carers. Their attention
to detail is exceptional and I thank them all from the bottom of my heart. It's as if the staff are members of my family.

Reply from Ugo Ezinwa, Homes Manager at Penerley Lodge Care Centre

"Thank you for your kind words! We're glad you're happy with our service" It goes a long way in making our staff feel appreciated.


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Review from Melanie T (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very pleased with Penerley Lodge. All the staff looked after my dad very well.

Reply from Ellie Cole, Accounts Manager at Penerley Lodge Care Centre

Thank you for your review, it is lovely to hear!


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Review from Cheryl K (Sister of Resident) published on 18 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my sister has been here, the staff have made us very welcome.
Communication is excellent and my sister is being looked after very well.

Reply from Ellie Cole, Accounts Manager at Penerley Lodge Care Centre

Thank you very much for your feedback. I am glad to note how happy you are with the care we deliver. Once again many thanks. Regards.


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Review from J S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly staff and helpful. Residents are friendly and happy when I visit. The home is kept very clean.

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Review from Georgena U (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I've been to Penerley Lodge, everyone is so friendly and as far as I can see are good and respectful to the people that live here. They also have a variety of activities for them.

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Review from Sophia C (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Penerly Lodge for over a year now. The staff are considerate, kind, caring, helpful and understanding towards my mother and, whenever I phone or visit, with me as well. I am very happy that she is at this care home as her Alzheimer's is progressed and she's difficult
to deal with sometimes.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Penerley Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Penerley Lodge Care Centre is calculated as follows: ( (150 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 185 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penerley Lodge Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Patricia

Patricia Mukandara

Job Title: Head Of Care

Joined: 2018

Trish Mukandara is the Head of care at Penerley Lodge. She is conscientious, competent and a caring person who displays a friendly and approachable manner at all times; she also has the experience of communicating with a diverse range of multidisciplinary teams in a professional and diplomatic manner at all times and in a variety of different situations. Always expressing patience, commitment and tact in any given situation.


Trish joined Penerley Lodge in 2018 after previously working in the health and social care sector, specialising in mental health and palliative care.


Frequently Asked Questions about Penerley Lodge Care Centre

What types of Care is Penerley Lodge Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penerley Lodge Care Centre provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Penerley Lodge Care Centre have?

There are 28 Single Rooms.

What are the Facilities & Services at Penerley Lodge Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penerley Lodge Care Centre to the centre of London?

7.1 mile(s) as the crow flies, distance by road may be significantly further.