Penerley Lodge Care Centre

34-40 Penerley Road, Catford, London SE6 2LQ
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9.7 28 Reviews
  • Penerley Lodge Care Centre, London
Penerley Lodge Care Centre is a 28 bedded Residential Home providing care to older people, specifically those living dementia.

The home has beautiful gardens which all residents and families can enjoy all year round.

Penerley Lodge recently and is still carrying out some refurbishment works to better the home for all residents.

All residents at Penerley Lodge are cared for with the upmost dignity and respect, the company strives to give the best they can to the people in their care.

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Care Provided by Penerley Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Penerley Lodge Ltd
  • Person in charge
  • JohnPaul Ebuedike (Manager)
  • Admission Criteria
    • Private, NHS Admissions, Borough Admissions
    • Ages 50+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Penerley Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Penerley Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is always welcome however the home implements protected meal times meaning that no visitors between the hours of 9am - 10am, 1pm - 2pm and 5pm -6pm


  • Parking

  • Visitors parking facilities available


Penerley Lodge Care Centre Reviews (28)

Total of 28, showing 21-28
9.7

Penerley Lodge Care Centre has a Review Score of 9.7 (9.714) out of 10, based on 16 reviews in the last 2 years. Over all time Penerley Lodge Care Centre has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
8
12
16
12

Review from Joy O (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penerley Lodge is a wonderful care home. When mum needed to come into a care home after a fall at home we didn't have any choice of homes because of Covid, but we hit the jackpot with Penerley Lodge. The staff are very caring and helpful and I know mum is well looked after there. She has a lovely big
room with all her photos from home. Very clean and well presented.

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Review from B C (Sister of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only comment on the last 6 months to which I am 100% happy with the service provided. Staff have gone out of their way to assist both my sister and myself. Due to covid restrictions, I have not seen my sister's room and she is not taking active part in activities.

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Review from Christine M (Sister of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my brother, staff were welcoming with a pleasant attitude. In the medical room, we were tested for covid. We were then taken to a clean comfortable room and were offered refreshments. My brother was well-groomed and looked as if he had gained weight and looked the best I had seen him in
years. My brother did not mix well with others in recent years but was telling me how he now enjoys the activities. I am sure all my brother's needs are met. Our thanks go to all the staff.

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Review from Maria H (Relative of Resident) published on 24 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was placed here last November following 10 years of looking after her and finally having to succumb to the very difficult decision of putting her into a home. The staff here are absolutely wonderful - we cannot praise them highly enough. The kindness shown towards both her and us was
amazing. When she was taken ill while on holiday, several of the staff stayed at the hospital with her while her daughter popped home and this was very late into the evening - this is above and beyond their duties and for this, we thank them very much. Following a long illness, my mother in law died there and again their kindness went above and beyond. I would highly recommend this home just on the staff and the wonderful care they give. Thank you to all the staff that work tirelessly to look after their clients.

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Review from Sonya P (Next of Kin) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Penerley Lodge is the perfect place for our friend to be. It caters to her needs in a lot of ways. Staff are friendly, efficient and ready to help. The resident/friend, who lives in Penerley Lodge, likes the food, has a lovely room and likes the staff. Attending the general meeting was very informative.
Families of residents were encouraged to 'have their say'. Delighted that Penerley Lodge is available.

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Review from Susan B (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the service. Quite a high turnover of carers but can understand why. In three years mum has been here there have been four different managers. The present manager is great and has made significant changes for the best.

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Review from S S (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and caring. They do activities with the residents all the time, like crafts and quiz days.

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Review from L T (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this care home to others. The staff are approachable, kind and helpful. The home is clean and well lit and from my observation, the residents are well cared for.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Penerley Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Penerley Lodge Care Centre is calculated as follows: ( (150 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 185 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penerley Lodge Care Centre is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Patricia

Patricia Mukandara

Job Title: Head Of Care

Joined: 2018

Trish Mukandara is the Head of care at Penerley Lodge. She is conscientious, competent and a caring person who displays a friendly and approachable manner at all times; she also has the experience of communicating with a diverse range of multidisciplinary teams in a professional and diplomatic manner at all times and in a variety of different situations. Always expressing patience, commitment and tact in any given situation.


Trish joined Penerley Lodge in 2018 after previously working in the health and social care sector, specialising in mental health and palliative care.