Rose Court

253 Lower Road, Rotherhithe, London SE8 5DN
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9.5 69 Reviews
  • Rose Court, London
Rose Court is located in Rotherhithe, London and is run by Agincare.

The home is purpose-built and is five minutes walk away from Southwark Park which has landscaped gardens and ornamental lakes.

Staff are caring and compassionate with respect and dignity at the heart of their care.

Their chefs prepare daily, nutritious meals with ingredients that are fresh and seasonal.

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Care Provided by Rose Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Tin Hla (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Rose Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room

Rose Court Reviews (69)

Total of 69, showing 21-40
9.5

Rose Court has a Review Score of 9.5 (9.468) out of 10, based on 20 reviews in the last 2 years. Over all time Rose Court has 69 reviews.

Overall Experience

  • 47
  • 19
  • 2
  • 0
  • 1

Date Published

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Review from Caroline T (Niece of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my aunt gets at Rose Court. The staff treat her with kindness and respect. The staff understand her needs and meets her needs with care. My aunt always seems happy and likes the staff around her. My aunt's bedroom is kept clean and tidy.

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Review from A T (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home now for over two years and the home always makes Christmas special for my mum. She always enjoys the time and all of the care staff are so good.

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Review from E J (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We the family are very grateful to the nurses in the home. Our special thanks and gratitude goes to the unit head. He has made a difference in the life of mum, always going the extra mile to support her.

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Review from W B (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Rose Court Care Home for only a short time but the care she received is excellent. She seems happy and settled. I hope she continues to receive this type of care for the rest of her stay. Thank you to all the staff.

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Review from David W (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the high standard of care and professionalism provided by the team at Rose Court. They treat my mum like she is family. Mum is so happy; we know she is in safe hands. We can't thank the staff at Rose Court enough. We thought keeping Mum at her home was the best thing for her.
Within weeks of her being at Rose Court, we realised how happy she was. In fact, she kept telling us, 'I like it here'. The staff take such good care of her - she feels like the queen. She loves the team, and I get the impression they love her too. Thank you so much.

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Review from Valerie M (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful to the lovely, patient staff and management at Rose Court for their dedication and hard work, keeping my dad as comfortable and as happy as is possible under the circumstances. He is now sometimes a grumpy old man and can be difficult at times but they still manage a smile for him
and a cheery hello. They keep me well informed if he is not well. They have had a hard time with the Covid crisis and all the difficulties that created but have always done their best to sort out any issue speedily and efficiently. Dad, his clothes and room are always clean and tidy, he always looks smart. He is fed very well and the staff make an extra effort to try and entice him to eat when he isn't hungry. I am very glad he is at Rose Court. He sees a doctor regularly (impossible if he were at home). Despite our reservations about placing him in a care home initially, mum and I know he is in the best place possible. Thank you all.

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Review from M G (Daughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, with friendly staff. We were able to use the hairdressing facilities.
This care home has a welcoming atmosphere and wonderful gardens, nice clean rooms and has a great team leader.

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Review from Robel Y (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Rose Court for two years and eight months. The staff have been wonderful, caring and lovely to our mother. We’re always encouraged to give feedback so that our mum’s needs are met. Whenever we raised any issues, the management listened to us and addressed them accordingly.

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Review from S G (Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came into the home on the 20th April 2022.
Mum was very distressed when she came in and the team at Rose Court worked as a team to help my mum settle.
We are on a long journey and this is just the start, the team at Rose Court are working very well with me and the rest of the family to reach
our goals.
The team at Rose Court are very friendly people and it’s good to know mum is in safe hands.

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Review from Niki G (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother had the very best care possible at Rose Court for her final two years. She was so happy and content there. I found all the staff to be very warm, caring, and helpful to both residents and visitors. The excellent manager runs a tight, efficient team with many years of experience at Rose
Court between them. During my mother's final hours, I met the night team for the first time who were also both compassionate and professional. I am deeply grateful to all the staff at Rose Court.

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Review from Barbara C (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take good care of my mum. We as a family are very happy with the home and care provided. Mum is safe and comfortable in her surroundings and the home always acts on any requests we have raised.

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Review from Barbara C (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Need more staff at night
Room wasn’t cleaned when mum was admitted
Food good with snacks provided morning afternoon and evening
Furniture in the room could do with repairing
A weekly update from staff would be good informing a member of the family of what mum has and hasn’t done during the week
with electronic photos on the iPads showing any activities mum’s been involved in during that week

Reply from Maheshwaree Aryan, Manager at Rose Court

Thank you for taking the time to review Rose Court and we are pleased that you rate our care/support as very good. We have discussed the points raised in your review directly with you and we understand that you are now satisfied and reassured on these matters. We are always happy to discuss all aspects of your mum's care at a mutually convenient time.


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Review from P A (Son of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rose Court and staff have done a good job looking after my mother. She went into the home in February 2020 just before the pandemic hit and at that most difficult time, I cannot fault the care.

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Review from Frank M (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Rose Court a wonderful place for my mum to get well. The staff are so friendly and seem to care so much for my mum. For me and my mum, we have both found peace of mind and we are both happy that she is here. I can't thank you enough.

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Review from Janice H (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall service is very good.

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Review from Jeffrey K (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write and say my late mother was extremely well cared for and supported by all the staff at Rose Court. The manager made sure my mother received all the care and attention, particularly throughout the pandemic, as did all the other residents.
I'm extremely grateful to all at Rose Court
for making sure her last years were as comfortable and secure as could possibly be.

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Review from Jacqui W (Daughter-in-law of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care home and we would highly recommend this to anyone wishing to move here. The staff are very friendly, professional and polite. Nothing is too much trouble. My mother-in-law really likes it here and enjoys her food too. Mum really enjoys the activities and loves to join in.

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Review from Charles P (Cousin of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well organised visit under difficult circumstances. Every precaution was taken to protect the home and the people in it. I feel better now I have been to see my cousin and was reassured that she is in good hands. Thank you Rose Court staff.

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Review from Stephen C (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The system for entry is really straightforward and clear. I feel safe going into the home and likewise, feel that my mam is also safe. Everyone is doing a great job and I’m so grateful that she has been in safe hands through this last year.

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Review from Colin P (Nephew of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers, staff and management go out of their way to make sure our Aunts needs and health care are well catered for. During the lockdown, our Aunt had her 100th Birthday. The staff made a cake, there was balloons, bunting, music, also a card from the Queen. Including a chat via Zoom from the Mayor
giving congratulations to her on her 100th Birthday. Not being able to visit due to lockdown, Rose Court has set up Whatapp for family's to see and talk to family members. Thank you all at Rose Court for the way you care for our Aunt and all residents.

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Current Review Score: 9.5 (9.468)

Overview of Review Score

The Review Score of 9.5 (9.468) out of 10 for Rose Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.468 for Rose Court is calculated as follows: ( (154 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 233 Ratings = 4.468

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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