Spring Grove

214 Finchley Road, London NW3 6DH
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9.8 44 Reviews
  • Spring Grove, London
Spring Grove is situated on the Finchley Road near to Swiss Cottage, in the affluent Hampstead area of North London. The purpose-built residential home offers excellent access to nearby shops and public transport.

The home provides a happy, stimulating environment for residents while offering a comprehensive, individually tailored programme of care.

A nutritious and varied menu is prepared daily at the home which also caters for individual tastes and any dietary requirements.

Residents are offered the chance to participate in a daily schedule of activities organised and supervised by a dedicated team.

Accommodation comprises single and double residential rooms, each with full en-suite facilities including shower and toilet, as well as an extensive range of communal facilities.

These include; kitchenettes on each floor, landscaped gardens with lawns, a cinema room, a well-stocked library, laundry services and a hairdressing salon.

On-site parking is also available to make visits and short stays easily accessible for friends and family members.

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Care Provided by Spring Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sony Joy (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 5

Funding & Fees Guide for Spring Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425

  • All fees subject to assessment of care need.
  • (these prices are only a guideline, please contact Spring Grove to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Underground car park available for visitors.


Spring Grove Reviews (44)

Total of 44, showing 1-20
9.8

Spring Grove has a Review Score of 9.8 (9.825) out of 10, based on 22 reviews in the last 2 years. Over all time Spring Grove has 44 reviews.

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Review from Clair W (Daughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last fifteen months of her life at Spring Grove, and I am extremely grateful to the carers and everyone involved in running the home for what turned out to be a genuinely happy time for her. She wasn't keen on moving there. She had lived independently at home until she was 93, but
following a fall she reluctantly agreed to move to a home. She discovered she really liked it. She was no longer anxious about managing on her own and was able to relax and enjoy the last part of her life. She was extremely well cared for, in terms of health, personal care, and nutrition. But more than that, for at least a year was able to join in the daily activities which brought her fun and stimulation. She developed excellent relationships with her carers and blossomed in a way that I would not have thought possible.
When her health failed in the final weeks of her life the staff bent over backwards to allow us to spend our last time with her. A truly exceptional Care Home.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for sharing your review. We have shared your kind words with the entire team at Spring Grove. Our aim is always to provide the highest standard of care, and we deeply value all the feedback we receive. Reviews like yours highlight the experiences of residents living at Spring Grove and the dedication of our staff, helping others make informed decisions about joining a Springdene home.


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Review from Oona R (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent the last fifteen months of her life in Spring Grove and we couldn't have been happier with the way she was cared for - as an individual. At the end when she was failing all the staff went out of their way to make things easier for us. Saying goodbye to them after she had left us really
felt like saying goodbye to friends. I'll miss them.
When we first started looking for a place for her we visited several homes and Spring Grove really stood out from the rest. You won't find residents staring vacantly at the TV for hours. For those who want to join in activities, there is plenty of variety. There's news, art projects, exercise classes - my mum was amazingly good (for a 94-year-old) at keeping a ball in the air and loved boxing (imaginary opponents)!
Both care staff and admin staff are great at interacting with the residents which is so important for making it feel like a real home. If staying in the family home is no longer an option, you can't do better than Spring Grove.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review, this has been shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions to move into a Springdene home.


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Review from Ann M (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Spring Grove for about 9 months before she passed away and I am extremely grateful for the care she received. Spring Grove was recommended by Mum's GP and, whilst it may not be the shiniest care home compared to others, it is incredibly well run and the care Mum received was amazing. The
staff are deeply committed, kind, hard-working, understanding, and compassionate and they work together as a team and communicate well with each other. Mum's key worker was lovely and the staff are completely consistent e.g. we never saw agency staff, which means they really got to know Mum and her family. Family and friends who visited Mum consistently commented on the kindness and care they observed. Communication with our family was excellent, and we were incredibly touched that two members of staff very kindly came to Mum's funeral. We are hugely grateful to everyone at Spring Grove for their care and kindness and recommend Spring Grove without hesitation.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review. I will ensure it is shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions about joining our community.


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Review from Gerald M (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was fortunate enough to be cared for at Spring Grove from early 2024 until her death, peacefully, in November 2024. We looked at many homes - with some trepidation (because it is so hard to evaluate a home - to make a decision based on wallpaper, room views, etc when all that you really
want to find out is whether kindness is on offer). I cannot speak highly enough of the staff - their endless patience (coaxing her to eat or drink when Alzheimer's had destroyed the interest in either), hard work and compassion. Despite shyness, she was gently persuaded (other than when it was beyond her) to join other residents for activities (rather than retreat to her room) and it clearly did her good. The staff gained her trust and affection (no mean feat, when any zest for life has drained away and their job was to sustain her nonetheless). She, and the family, are tremendously grateful - and, should the time come, I can only hope I will be looked after half as well.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review. I have shared this with all the staff at Spring Grove who cared for your mum. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living at Spring Grove, helping others make informed decisions about joining our community.


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Review from Richmond N (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Spring Grove for three and a half years until she recently peacefully passed away, I cannot thank the staff for the wonderful care she received in her very happy home. Mum had ongoing care needs due to the progression of Parkinson's Disease and dementia, she was supported superbly and made
to feel at home from day one. With regular doctor's visits, a very high standard of clinical care, and fabulous carers, for whom, nothing was ever too much trouble. Mum thoroughly enjoyed all the entertainment and activities provided in the lounge. Mum always had regular hair appointments which she was able to continue enjoying at Spring Grove. Mum enjoyed the great menus and the regular supply of tea and biscuits, the staff were so patient, always supporting her when she became too frail to drink without assistance. I spent Mum's last days with her and it was wonderful to see the very loving care she received, I will never forget the kindness and support I received at this difficult time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for taking the time to share your review, this has been shared with all the staff at Spring Grove. Our goal is always to deliver the highest standards of care, and we greatly appreciate all the feedback we receive. Reviews like yours highlight the experiences of those living in our homes, helping others make informed decisions about moving into one of our homes.


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Review from Jackie T (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and I are happy that Dad is being cared for by such wonderful people who take pride in caring for others. It is fantastic and I would happily stay here myself.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience at Spring Grove, I will pass your kind comments to all the staff.


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Review from T H (Nephew of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Spring Grove for five years until her peaceful passing earlier this year, and I could not be more grateful for the care she received there. She took to the place instantly, having previously visited friends there, and was made part of the community from day one. The staff I got to know
- many of whom were there throughout the five years - were kind, skilled, compassionate and incredibly hard-working, and communication with me as next of kin about her ups and downs was excellent throughout. I have another close relative in a different care home that is newer, shinier and smarter, but the 'feel' just isn't as warm or homely as at Spring Grove - they have really got something right in their culture of care. The end, when it inevitably came, was managed with great kindness, understanding and helpfulness too. I am hugely grateful to everyone at the home.

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Review from Fernanda F (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that we found Spring Grove for my mum, where she is cared for well and the team seems really lovely. It has obviously been a hard decision and a tough road to get here: this was not the old age Mum wanted. That said, I found them very helpful in understanding the process of getting Mum
in. They were kind to her, making sure that she wanted to move. I felt that they understood her situation better than I did and that she would be in good hands there. Mum has been a resident of Spring Grove for a year now. She enjoys daily visits from her beloved family and dear friends. Her room is peaceful, and the lift access to the large garden is much appreciated for fresh air and change of scene. The activities team provide a fun calendar of events and activities, and the manager is always responsive, friendly, and kind. The team seem happy - this makes a difference.
Care packages are reviewed twice a year, so prices do increase. Worth knowing.

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Review from Warwick G (Power of Attorney of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the LPA of a resident (2019) aged c. 98 with dementia, I can vouch for his well-being over 5 years. The cheerfulness of the staff who care for him is aptly symbolized by the welcome at the front desk always given to me when I visit. Thank you to the manager and your highly professional team.

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Review from Jillian A (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t overstate the warm welcome and excellent care given to my partner during his 3-week respite stay in April. The staff here are well trained, know exactly what is expected of them and always deliver with a smile. Our only disappointment was a lack of opportunity to exercise in the fresh air due
to garden landscaping work being carried out at the time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience at Spring Grove, I will pass your kind comments to all the staff. The work in the garden is almost complete, and in time for the warmer weather so that everyone can enjoy it.


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Review from Sarah T (Power of Attorney of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Grove has cared for our very elderly colleague and friend for four years now and he is happy and well looked after by the team. The home is a very welcoming place to visit and the staff are always very helpful.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your review, and we shall share your feedback with the team at Spring Grove.


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Review from Paddy B (Wife of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Spring Grove enough. From my husband's two periods of respite care through to his longer stay until his death 2 weeks ago he was wonderfully looked after. He wasn't always the easiest person, but sometimes he was, and all the carers responded to him with love and dignity and a huge amount
of patience. I don't know how they manage it, but they do.
I visited my husband daily so I was able to observe and see how wonderful the care was. An odd thing to say, but I'm missing my visits to Spring Grove and chats with all the carers and my talking with the other residents. I loved the informality, but knowing that a careful eye was always present. I sincerely hope the staff get all the support that they deserve.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.


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Review from N J (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we needed to find a care home for my father at short notice last year, a friend recommended Spring Grove, based on her positive experience. Ever since, we have been impressed by and grateful for the professional, responsive and caring team, as well as the home's warm and active atmosphere and the
attention to residents' well-being in all aspects of day-to-day life. My father says the staff are consistently kind and patient, which we have also observed, and they know him as an individual, respecting and responding to his preferences. In our experience, all residents are treated with dignity, respect and warmth. The day-to-day care is excellent, including management of health issues, meals and nutrition, and attention to the environment. The activities offered are varied, thoughtfully delivered, and tailored to residents' interests. Communication with us is very good, with telephone updates whenever anything changes, and I feel I can raise any concerns or questions at any time.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated.


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Review from Sophie C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia, has been a resident at Spring Grove since March 2023. The staff have been so lovely and patient looking after her. And I'm so delighted that many of the staff members have been at the care home since March, giving Mum the chance to form relationships.
I think you all do an
amazing job! There is always a smiling face when I come to visit.
Spring Grove always keeps us informed about how Mum is, and they have an excellent GP who visits once a week. They work hard to try to get Mum to join in with the activities.
Thank you for all your excellent care.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Grove; your kind comments are much appreciated.


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Review from Katherine N (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, good communication from all staff.
A nice place for the elderly and infirm to be stimulating and caring.

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Review from L J (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been so well-cared for at Spring Grove. She moved into Spring Grove in the autumn of 2021. Since then her dementia symptoms have increased, meaning it is often more difficult to get her to do regular tasks such as taking medications, healthy eating and drinking enough fluids during the
day. The staff know her preferences well and are always so patient with her and try different ways to persuade her to do things. The environment at Spring Grove is gentle and soothing but with a range of activities that all residents can join in with. Recent renovation works earlier this spring (2023) have meant the addition of a lovely terrace overlooked by trees and plants where residents can relax outside, with friends or family. Staff have been particularly helpful in facilitating phone calls when our mother wants to speak to us (including of course during 'lockdown' measures in Covid when we were unable to visit), and keeping us well-informed about any health updates or concerns.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.


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Review from Robert O (Son of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all at Spring Grove, particularly the carers who attended to my mother, from day to day, for all their patient care over the last two years. It was sad indeed to witness her decline, but the family always felt that the home was doing its very best to look after her well in those
particularly difficult Covid-affected years, not least while maintaining a cheerful manner, which cannot always be easy. It meant that we did not have to worry.
The reception staff were unfailingly helpful and positive too.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.


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Review from Elizabeth S (Sister of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother on three separate occasions, and each time, I have been impressed by the level of care in Spring Grove. The staff are friendly, respectful to their residents and welcoming to their guests and families. My brother seems happy and relaxed, and the staff who attend to him are
always attentive to his needs, which he can no longer express verbally. Thank you for all you do to make him comfortable.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. We are glad you are happy with the care that we provide. Your kind comments will be passed on to the team at Spring Grove.


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Review from E G (Friend of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend on a weekly basis who has been a resident for almost two years, and in that time, I have found Spring Grove to be a very welcoming and friendly place with very helpful staff who have a positive, caring attitude.
The premises are always clean and tidy.
Residents seem happy
they are treated with kindness and dignity.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.


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Review from Alison W (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Spring Grove have provided friendly, kind, capable, patient and unstinting care for my mother in the last years of her life. Their excellent care means that my mother has been comfortable and at peace in her last months. I have always felt confident that she was in good hands, and it has
been a big relief to know she was being so well looked after.
Sadly, my mother couldn't participate in the range of activities provided for residents, but I observed some of these, and the programme of events looked stimulating.
The staff have been always friendly and welcoming, which I appreciated as I had to travel some distance to visit my mother. They are sensitive and understanding.
Spring Grove is well-run and spotlessly clean. It has a friendly, welcoming, family-like atmosphere. I would wholeheartedly recommend Spring Grove to anyone looking for a care home.

Reply from Mark Clements, Group Operations Manager at Spring Grove

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Grove.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Spring Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Spring Grove is calculated as follows: ( (212 Excellents x 5) + (45 Goods x 4) ) ÷ 257 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Grove is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Sony

Sony Joy

Job Title: Care Home Manager

Joined: 2007

"Before moving to the UK, I was a Registered Nurse (RN) working as a staff nurse for three years in an Emergency Care Unit, in New Delhi, India.


I came to the UK in 2007, initially to study for an NVQ Level 4 in Health and Social Care, as part of understanding both the social and medical care provided in the UK.


Whilst a student I initially worked as a Nursing Assistant on a medical ward in an NHS hospital to provide me with the practical experience needed to complete my coursework.


I was fortunate to be able to work for Springdene Nursing and Care Homes, initially as a Senior Care Assistant at Springview, their care home in Enfield.


As I developed my skills, knowledge and exposure to the care home environment, I was promoted to Team Leader, then an opportunity became available to become an Assistant Manager at Spring Grove, Hampstead and then in 2018 became Home Manager.


Although I did not register as a nurse in the UK, the professionalism and clinical knowledge that I was exposed to as a nurse have helped me to be where I am today. By completing my Diploma in Leadership and Management and working my way up to Home Manager, I feel that I have the necessary skills to lead the team and provide high-quality person-centred care to residents."


Mark

Mark Clements

Job Title: Group Operations Manager

Joined: 2014

“I was late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements


Frequently Asked Questions about Spring Grove

What types of Care is Spring Grove registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spring Grove provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Spring Grove have?

There are 40 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Spring Grove?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spring Grove to the centre of London?

3.7 mile(s) as the crow flies, distance by road may be significantly further.