The Swallows care home is situated in Catford, London
Trained staff encourage people to be as independent as possible whilst following their individual care and support plans.
Health care support is made available to people when their needs changed. They have plans in place so prompt actions are taken to respond to an emergency.
Staff and residents develop mutually respectful relationships.
Staff understand residents' needs and are kind and caring towards them.
Residents have their nutritional needs met by the care home.
The Swallows has a Review Score of 9.7 (9.740) out of 10, based on 11 reviews in the last 2 years. Over all time The Swallows has 21 reviews.
Overall Experience
17
4
0
0
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Date Published
21
3
5
11
10
Reviewer Connection to The Swallows
6
4
3
2
1
1
1
1
1
1
Overall Experience
17
4
0
0
0
Date Published
21
3
5
11
10
Review from G E (Partner of Resident) published on 7 March 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I find the staff very helpful and understanding especially during the reconstruction work taking place over the last months I know nothing about the costs plus I have not been to my partners room since alterations started so I have not been able complete these two questions.
The staff are extremely
patient with the residents who are sometimes very difficult to deal with.
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Review from John F (Husband of Resident) published on 4 February 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My wife entered The Swallows after being asked to leave a previous so-called care home after 6 months as being diagnosed with E.M.I since. I was desperate to find her a new home. I was lucky enough to be recommended to The Swallows. She has been at the home since August 2024 and seems much happier and
I am more than pleased with the care she is receiving. She had 2 bad falls in the previous home but I am pleased to say she seems much safer at The Swallows which is a great deal off of my mind.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your review. We are so pleased that you are happy with the care that your wife is receiving. It is always an unsettling and worrying time when placing a loved one in a new home. However, as you testify, she has settled in well and we are aware how this affords peace of mind to partners and NOK.
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Review from M S (Daughter-in-law of Resident) published on 4 February 2025
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
It is a pleasure to witness how caring the staff are towards clients. It seems nothing is too much trouble.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your kind words and it means a lot to all the staff that their hard work and dedication is recognised.
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Review from V V (Son of Resident) published on 20 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Quality care home. Kind and considerate. Couldn't ask for a better place for my mum. The carers are amazing. Very hardworking owner too.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your lovely words and I will make sure the staff are aware that their hard work is appreciated.
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Review from Tara D (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother moved into The Swallows at the end of 2023. I have been delighted with the care she has received. The transition from sheltered housing was very tricky but the incredible staff were so supportive and reassuring and Mum has now settled well. The Swallows feels more like a home than an institution.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your lovely review and we like to feel that we have created a warm and homely atmosphere at The Swallows and that we very much encourage person-centred care. We can see how mum is much more settled here now which we can appreciate is a comfort for you and your family.
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Review from Joyce P (Next of Kin) published on 15 March 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I am happy with the communication with the care home all staff that have assisted me when I visited were very caring polite and helpful. Phone calls are answered politely and any request I made was completed. The resident I visit is always dressed well, clean and happy and to see her happy makes me
feel happy and contented.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your kind comments and we are pleased that you are happy with the service we provide. We do our best to ensure our residents are treated with dignity and respect and aim to make this feel like their home from home.
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Review from Jackie C (Daughter of Resident) published on 22 February 2024
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Overall ExperienceOverall Experience5.0 out of 5
All of the staff work exceptionally hard to provide a happy and safe environment for the residents.
My dad was a resident for over 2 years and he was treated with dignity and respect. The staff encouraged Dad to do things, taking into account his feelings on any particular day.
Visitors are made
to feel very welcome.
The staff are amazing, so kind, polite and patient.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for your lovely comments. It was a pleasure to have your dad with us for the last few years of his life and we hope we were able to make them happy ones. He had a good sense of humour and would often have us in stitches especially when he gets his cup of tea and biscuits! Thank you for your understanding and kindness and it was also a pleasure to get to know you and your husband. Kindest regards
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Review from Cynthia D (Friend of Resident) published on 16 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
I visit The Swallows to see my friend. The staff are very knowledgeable, caring and understanding of my friend's needs and habits. They encourage her to be herself and to interact with the other residents. The home is very well run and have been extremely accommodating when I’ve rang to ask a question
about visiting.
Reply from Tracey Davey, Administrator at The Swallows
Thank you Cynthia for your lovely review. We all work very hard to ensure the home is run efficiently. I will certainly pass on your kind comments to all the staff, as this validates their hard work.
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Review from Sharon C (Niece of Resident) published on 16 July 2023
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Overall ExperienceOverall Experience5.0 out of 5
The care home my aunt is in, I cannot fault it. She is looked after very well and all the staff are very polite. You are always welcomed with a smile, they are such lovely people. We are given private rooms for our visits, we are always offered refreshments and staff are always around to help if needed,
you don’t have to go far out of the room to find a member of staff and I’ve spoken to other residents in there and all the ones I’ve spoken to seem very happy.
Reply from Emma Pellett, Administrator at The Swallows
Thank you, Sharon, for your lovely review. We all work very hard to ensure the home is run efficiently. Our staff strive to ensure our residents receive person-centred care at all times. Your kind comments will be passed on to all staff as this validates all their hard work.
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Review from Paul H (Nephew of Resident) published on 22 June 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I guess as with most people having a relative move to a home is going to be traumatic for all involved, even if it is in the best interests of that person. I feel very lucky to have come across The Swallows and from the moment of the first contact call to them I felt at ease, the lady on the phone was
very friendly and very understanding of my uncle's situation and it seemed like an ideal home for him to go to. Although he has only been there a short time he has quickly settled down to the routines and upon visiting him for the first time, it's clear he seems settled in himself and admits to 'not having to lift a finger to do anything' which he clearly likes! The care staff made us feel so very welcome and could not do enough for us and this was very reassuring. They have taken a keen interest in his likes and dislikes and his hobbies. I only have positive comments about The Swallows and all the staff and thank them for being such caring people.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your review. It is pleasing that we were able to make what can be a stressful process a little easier for you and your uncle. Our staff always try to make the residents' lives as comfortable as possible and gain as much knowledge about their likes and dislikes so that we can ensure their care is person-centred and to give them their dignity and respect. We will pass your comments on to our staff as this validates their hard work.
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Review from Steve S (Son of Resident) published on 18 June 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I use The Swallows for respite care for my mother. The staff are very knowledgeable, caring and understanding of my mum’s needs and habits. They encourage her to be herself and to interact with the other residents. The home is very well run and have been extremely accommodating when I’ve rang to ask
for care at short notice. They’ve been an invaluable resource for care for me for the occasions that I’ve needed additional care. I can relax when she’s in their care. A very reasonable price for quality care and I thoroughly recommend them.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your lovely review Steve - I will pass your kind words on to the staff who will appreciate the acknowledgement of their hard work. We all try our best to ensure the home is welcoming and efficiently run.
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Review from Lesley M (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I am so pleased with The Swallows. I am always welcomed by the staff who are very friendly and happy to talk to me about my mother-in-law. Since she has been at The Swallows, she has been looked after so well and she looks so much better than when she went in. I can honestly say I have nothing negative
to say about The Swallows.
Reply from Tracey Davey, Administrator at The Swallows
Thank you, Lesley, for your kind words. It is a pleasure for us to look after your mother and we are so pleased that you are happy with Mum's progress. We always strive to create a happy, welcoming and safe environment for our residents in which they will thrive. Kind regards, Tracey Davey - Administrator.
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Review from Susan L (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Mum is, of course, mostly in her own world but it is gratifying that she is not distressed. She is calm, her mood is good and she seems to understand that she is being helped. I find the staff caring, helpful and always in good spirits, despite the many challenges they face daily, especially in the
last two years. Mum has really good relationships with the staff and other residents and likes participating in activities.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your kind words. Your mother is a wonderful character and it is a pleasure to look after her - she is always smiling and especially loves to have a little dance when the occasion arises. She puts some of us younger ones to shame!
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Review from Jim L (Son of Resident) published on 21 December 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mother, a very independent lady, spent the last year of her life at the Swallows. When she was at her most vulnerable, the care, comfort and love she received from all of the staff at the Swallows was exceptional. I, and my family, are deeply grateful to the wonderful staff and remain in admiration
of the way they have coped, and continue to cope, with the pandemic issues in a professional and safe way. Special thanks again to all the staff. Your work is so important to us all.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for your heartfelt review of the care given to your mother. It is a pleasure to care for our residents when they are at their most vulnerable, whether due to illness or old age and I know the staff always try their best to alleviate any anxiousness or confusion that our residents exhibit with a loving word or reassurance. Your kind comments will be passed to the staff who will appreciate the recognition of their hard work, especially during these tough times.
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Review from Alison W (Niece of Resident) published on 9 September 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My uncle arrived at The Swallows a few weeks ago. I have to say that the staff have been amazing. They are very welcoming and kind. My daughter and I felt the warmth of the place as soon as we entered. The staff work so hard but always offer us a cup of tea and a biscuit and will do anything they can
to make my uncle feel comfortable.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for your kind words. We make every effort to give a warm welcome and to continue to show our residents kindness and respect throughout their stay.
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Review from Jan M (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mum is a resident in The Swallows care home. She is well cared for. The staff are exceptional, always kind and caring. I am truly grateful to them.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your review - I will pass your kind words onto the staff, as they do go above and beyond to ensure the residents are well cared for.
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Review from Mark H (Son of Resident) published on 25 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been a resident for over 5-years in The Swallows, and she really likes the staff and the things laid on for the residents to enjoy. The visiting has just restarted at the home under Covid conditions, and they take great pride in keeping the residents safe.
Reply from Tracey Davey, Administrator at The Swallows
Thank you for your review, and we are so pleased to read that your mum is happy here at The Swallows. It has been wonderful to open up the home again for the relatives to see their loved ones, even under the strict Covid restrictions. We thank you for your ongoing support for the staff in what has been a very difficult year.
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Review from Deborah H (Daughter of Resident) published on 25 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
My mum become a resident of The Swallows Care Home at the end of November 2020.
I cannot fault the care that my mum receives from The Swallows, the staff have so much empathy towards my mum and genuinely care and understand her needs as she has Alzheimer's.
My mum is a tough nut to crack but she is
finally settling and enjoying living at The Swallows. Mum is eating and has put on a little weight, which to us as a family welcome the new look for Mum. Every Tuesday the residents have a pamper day, hair done and nails polished.
The staff put on a lot of activities for the residents to take part in if they want to. My mum seems to like joining in with them all. Her favourite is the pamper session and the music and dancing afternoons.
Mum's bedroom is spotlessly clean, and homely, so is the whole of The Swallows
All bright and welcoming.
The weekly menus look really nice.
I can't thank the staff enough for taking care of and loving my mum like they do.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for this heartfelt review - we do try to keep the residents occupied and both our activities organiser and 'pampering' lady love ensuring the residents are mentally stimulated, entertained and treated to a little beautifying! We are glad that your mum is happy and thriving here.
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Review from Dwayne C (Brother of Resident) published on 24 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
It was a very difficult decision to entrust my sister’s care to non-family members. We visited a large number of potential care homes and found a huge variety of facilities and staff members.
When we came across The Swallows Care Home we absolutely knew we had found exactly what we were looking for.
The accommodation, activities, facilities and general ambience were first-class but it was the staff members who stood out like a beacon on a very dark day.
My sister has been resident at The Swallows Care Home for 15 months during probably the toughest time in care home history due to the Coronavirus pandemic. The amazing team of staff at every level have strived for the last year to do everything possible and more to protect and care for our loved ones. The activities have been a tremendous boost. In short, The Swallows Care Home is in my opinion much more than we could have hoped for. In the words of the song “simply the best”.
Reply from Tracey Davey, Administrator at The Swallows
Thank you very much for your kind words. It does give all our staff a tremendous boost to receive positive affirmation of their efforts.
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Review from Sarah H (Daughter of Resident) published on 7 May 2021
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Overall ExperienceOverall Experience5.0 out of 5
I can’t rate The Swallows highly enough. The level of care is fantastic. My mum is so well looked after, and the staff go above and beyond and genuinely care for the residents. The catering is amazing, the home is spotless, and activities are put on including pampering sessions. There is a real sense
of community here. The home is well run, organised and safe.
Reply from Tracey Davey, Administrator at The Swallows
Thank you so much for your positive response - it really does mean a lot to get recognition for the hard work from the staff. At The Swallows, we endeavour to provide a high standard of care to all our service users but at the same time create a nice family atmosphere.
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Current Review Score: 9.7 (9.740)
Overview of Review Score
The Review Score of 9.7 (9.740) out of 10 for The Swallows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.740 for The Swallows is calculated as follows:
(
(94 Excellents x 5)
+
(26 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 123 Ratings = 4.74
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Swallows is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 33 registered maximum number of service users is 6.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 3 Sep 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
What types of Care is The Swallows registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does The Swallows provide?
Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does The Swallows have?
There are 33 Single Rooms.
What are the Facilities & Services at The Swallows?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.
How far is The Swallows to the centre of London?
7.6 mile(s) as the crow flies, distance by road may be significantly further.
