The Swallows

318 Brownhill Road, Catford, London SE6 1AX
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9.7 21 Reviews
  • The Swallows, London
The Swallows care home is situated in Catford, London

Trained staff encourage people to be as independent as possible whilst following their individual care and support plans.

Health care support is made available to people when their needs changed. They have plans in place so prompt actions are taken to respond to an emergency.


Staff and residents develop mutually respectful relationships.

Staff understand residents' needs and are kind and caring towards them.

Residents have their nutritional needs met by the care home.

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Care Provided by The Swallows

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Swallows Care Home Ltd
  • Person in charge
  • Sharon South-Gould (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room

The Swallows Reviews (21)

Total of 21, showing 21-21
9.7

The Swallows has a Review Score of 9.7 (9.740) out of 10, based on 11 reviews in the last 2 years. Over all time The Swallows has 21 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 0
  • 0

Date Published

21
3
5
11
10

Review from Tracy C (Niece of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the carers in this home to be very understanding of my aunt's dementia needs. We are kept informed of her health and wellbeing. They take care of all my aunt's personal needs. The home is clean and bright. All the staff have a good report with my aunt, and she responds well to them.
The admin team are also very responsive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for The Swallows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for The Swallows is calculated as follows: ( (94 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 123 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Swallows is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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