Colleagues at Waterside will be happy to discuss our weekly fees with you and what our fees include.
Waterside has a Review Score of 6.4 (6.420) out of 10, based on 2 reviews in the last 2 years. Over all time Waterside has 62 reviews.
Review from Margaret P (Daughter of Resident) published on 11 December 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Emily Fraher, Marketing Executive at Waterside
Thank you for taking the time to leave a review. We treat all feedback very seriously and therefore could you please provide us with more information at customercare@agincare.com to ensure this can be thoroughly investigated. Many Thanks
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Review from V F (Friend of Resident) published on 16 November 2023
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5.0 out of 5
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Review from Gladys L (Mother of Resident) published on 23 March 2023
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4.0 out of 5
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Review from Poppy W (Sister of Resident) published on 13 February 2023
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5.0 out of 5
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Review from Susan F (Daughter-in-law of Resident) published on 7 December 2022
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5.0 out of 5
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Review from Kathleen B (Daughter of Resident) published on 29 November 2022
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5.0 out of 5
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Review from J R (Niece of Resident) published on 27 October 2022
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5.0 out of 5
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Review from Amanda B (Daughter of Resident) published on 28 September 2022
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4.0 out of 5
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Review from Terry B (Son of Resident) published on 26 September 2022
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5.0 out of 5
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Review from Fatima D (Daughter of Resident) published on 22 August 2022
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5.0 out of 5
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Review from H R (Son of Resident) published on 8 August 2022
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4.0 out of 5
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Review from Mario F (Next of Kin) published on 21 July 2022
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5.0 out of 5
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Review from J C (Resident) published on 12 July 2022
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5.0 out of 5
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Review from S S (Son of Resident) published on 22 June 2022
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5.0 out of 5
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Review from Dyllis F (Daughter-in-law of Resident) published on 7 June 2022
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4.0 out of 5
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Review from Mary D (Relative of Resident) published on 20 May 2022
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5.0 out of 5
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Review from Terry D (Relative of Resident) published on 20 May 2022
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5.0 out of 5
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Review from J F (Daughter-in-law of Resident) published on 14 April 2022
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4.0 out of 5
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Review from N N (Daughter of Resident) published on 14 April 2022
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5.0 out of 5
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Review from W F (Son of Resident) published on 14 April 2022
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4.0 out of 5
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The Review Score of 6.4 (6.420) out of 10 for Waterside is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.318 for Waterside is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 22 Ratings = 3.318
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.102 Points relating to the number of positive Reviews for Waterside is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2024
I am a seasoned nurse manager with 15 years of experience. I take great pride in working for Agincare and leading the team at Waterside Care Home, where we are dedicated to providing exceptional care and support tailored to the individual needs of our residents. Our home is truly wonderful, and we have an amazing team.
My vision is to foster a 'home from home' atmosphere for our lovely residents.
We warmly welcome visitors who wish to experience our family-friendly environment, and I am always available to discuss any inquiries regarding future needs.
Job Title: Home Administrator
Joined: 2023
Hello, my name is Anwar and I am the Home Administrator at Waterside Care Home. Although my role is quite busy, I truly enjoy my position and the interactions I have with my colleagues, residents, and families in this cheerful and welcoming environment. My responsibilities include supporting management by overseeing all financial matters, HR, payroll, and general administration for the home.
Job Title: Senior Registered Nurse
Joined: 2023
My name is Ansu Sunny, and I am privileged to serve as a Senior Registered Nurse at Waterside Care Home. I joined the team in June 2023, during the exciting launch of the new Avon unit, and it has been a truly rewarding experience to be part of this journey from its inception.
In my role as a Senior Nurse, I am entrusted with the responsibility of delivering exceptional care to our residents. This includes administering medications, closely monitoring health conditions, and leading our nursing team to ensure the highest standards of care and outcomes. I also take pride in mentoring junior staff, coordinating comprehensive care plans, and collaborating with the multidisciplinary team to create a safe, nurturing, and compassionate environment for both our residents and my colleagues.
What makes my role particularly fulfilling is the strong sense of teamwork and collaboration that defines our culture at Waterside Care Home. I am deeply passionate about making a meaningful difference in the lives of our residents while providing unwavering support to my team. The opportunity to contribute to such a dynamic and caring community is truly an honour.
Job Title: Health Care Assistant and Receptionist
Joined: 2023
Sam is a dedicated and compassionate individual who is deeply committed to the well-being of the residents at Waterside Care Home. With a genuine passion for care, Sam not only plays an integral role in providing high-quality support to the residents, but also ensures that they receive the utmost attention and personalized care that enhances their quality of life. Sam’s approach to caregiving is characterized by patience, empathy, and a strong sense of responsibility, creating a nurturing and supportive environment that promotes comfort and dignity for each resident.
In addition to their caregiving role, Sam also contributes significantly as the home’s receptionist. With a warm and welcoming demeanor, Sam plays a key part in ensuring smooth communication and a friendly atmosphere within the home. Whether greeting visitors, managing inquiries, or coordinating day-to-day operations, Sam’s efficiency and excellent organizational skills help maintain a well-functioning and harmonious environment for both residents and staff.
Both roles are incredibly self-actualizing for Sam, as they are driven by a deep sense of purpose and fulfillment in making a positive impact on the lives of others. By supporting residents with compassionate care and contributing to the smooth operation of the home, Sam finds great satisfaction in the knowledge that their work creates a safe, happy, and welcoming space for all who call Waterside Care Home their own.
Job Title: Lifestyle Co-ordinator
Joined: 2025
Hello my name is Fiona White. I am delighted to join the Agincare Team, and Waterside Family as the new Activities Coordinator.
My focus will be on enhancing residents quality of life, through personalised activities that promote independence, dignity and choice.
Collaborating with residents, families, our dedicated team, and external partners, aligns perfectly with Agincare’s mission of providing outstanding care in the community.
I look forward to making a difference, along this rewarding journey. It is a privilege to support our Home Manager’s vision of providing a home away from home, for our residents.
Job Title: Resident Home Ambassador
Joined: 2025
Hello My Name is Theresa, the Resident Ambassador here at Waterside. Having worked in the NHS for many years, campaigned with Friends Of The Earth, and worked as a Medical Secretary, I have the experience of getting to the bottom of what people need.
It is my pleasure to be a voice for the residents here at our home, and personally I believe that discussions are important for everyone. I endeavour to take into account the cost of things that we may want, whilst being reasonable and considering, will it be really useful, and is it worth it, as being organic, and fair trade is of interest to me.
I am proud to be a resident here at Waterside, and look forward to welcoming future residents to our home, whilst being committed to helping shape activities, and experiences for current and future residents.
