Waterside

40 Sumner Road, Peckham, London SE15 6LA
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6.4 62 Reviews
  • Waterside, London
Waterside care home in Peckham is run by Agincare by trained,caring staff.

The care home supports people living with dementia and Alzheimer’s, and provides dignified care for older people.

Chefs serve freshly prepared home-cooked meals.

The meals are healthy, nutritionally balanced and locally-sourced, wherever possible.

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Care Provided by Waterside

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Huntington's Disease
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Ogbogu-Sang (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Waterside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Colleagues at Waterside will be happy to discuss our weekly fees with you and what our fees include.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Waterside Reviews (62)

Total of 62, showing 41-60
6.4

Waterside has a Review Score of 6.4 (6.420) out of 10, based on 2 reviews in the last 2 years. Over all time Waterside has 62 reviews.

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Review from Donna M (Sister of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a heartfelt thank you from myself for the kindness, decency and care given during the time my sister has been here. It is in difficult times like this when our family needed you most. Every time I come, I am greeted with kindness and decency and on bended knee, thank you for being our family
and being a loving sister to my sister. You are now our family, thank you and God bless.

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Review from Will W (Brother-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day I came here with my partner, I have been impressed with the whole setup. From the managers to the lovely man, all of the staff have been friendly and professional. The building itself looks clean, comfortable and again professional. Please pass on our thanks and appreciation to the
whole team.

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Review from L R (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 14 months whilst there have been restrictions in place my family have been fortunate we have been able to see mum via skype which has been really good. Whilst sometimes technology had not worked s a visit was not possible on the whole we had access to see mum. The staff have been very
responsive to my mum's needs.

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Review from Jeanette R (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for many years and I have total confidence in their ability to look after her and provide an excellent service.

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Review from Sonia (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the Covid pandemic started, I would like to commend the Care staff, Housekeeping, Kitchen staff and Management and Supervisor for doing an amazing job in keeping Mum and other residents safe and themselves. Also, I would like to say thank you for organising video calls through the covid pandemic,
which has helped me and mum to be able to communicate. I'm also glad now to be able to see mum in person and be able to hold her hand. It's wonderful to see that smile on her face and mine. Thank you all.

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Review from J A (Sister of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean.
The staff are very friendly.
Customers are very presentable.

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Review from Hayley H (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently had a Zoom call during lockdown with mum as this is the only way of seeing/interacting with her at the moment. The Home Manager was brilliant and arranged everything very quickly for us. She set-up the call, sent over the Zoom invite via email and it all worked seamlessly. It was really
lovely to see mum and we are looking forward to when the home opens up again for visits. Many thanks to the staff for all your hard work, help and support, it is very much appreciated!

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Review from Helen O (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to thank the staff at Waterside care home for looking after our mum and grandma so well. She was only there for a short time but within the first two weeks, she was off her sleeping medication and sleeping through the night. She played ping pong, sang, knitted, and joined in many activities.
Every time we saw her it seemed like she got a bit more of her spark and personality back. The staff made such an effort to find out about her personal story, and what she likes so that they could better interact with her and keep her happy and we could see how comfortable she was with and around the staff. Our mother has advanced dementia, and this time really did lift her wellbeing, her attitude and her energy, and she was even singing songs we have not heard her sing in a very long time. We are eternally grateful for that. We would love to bring her for day visits to join in some activities in the future. Thank you to the manager and the Waterside staff!

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Review from Maria E (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my Mum was placed into the Waterside care home in Peckham, we were so relieved knowing my Mum was safe and happy being cared for 24/7 as my Mum was in a poor state, malnourished and very underweight but within a few weeks Mum has made progress to the point Mum is teaching the staff new
songs and telling stories from the old days. The staff make time to listen to Mum and this has helped Mum to become more confident again. Mum is interacting with others and has said how lovely and caring the staff are, we can see a difference in Mum's face already, she is comfortable and we are happy knowing Mum is cared for by the experienced staff. Even when I phone up to see how Mum is, they make time to give me an update. Mum has only been in the care home for 5 weeks but so far it's been a Godsend. Sadly because of covid-19 visiting is hard as only garden visits at the moment but hopefully, the home is trying to sort an indoor space very soon as the weather gets colder but we totally understand. We thank you all.

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Review from Anthony H (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by excellent staff who were very kind and helpful. The whole installation was kept very clean and hygienic. I cannot praise the Waterside care home and it's staff enough and would recommend it to anyone.

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Review from Vanessa H (Granddaughter of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanny moved here at the age of 97, she had been able to live alone prior to this with the support of daily carers popping in and out. However, it came to a point where this vastly independent lady needed more support. Waterside was wonderful in making everything just right for her and making the transition
as comfortable as possible. The staff have been great in making sure that she is safe and are very encouraging to get her to engage in communal activities.

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Review from Carole M (Partner of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with my partners care he seems happy and relaxed. The manager and staff are very caring engages well with residents and keeps me well informed.
The manager does really well for residents she organises lots of events which keeps them active. I would absolutely recommend Waterside
Peckham.

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Review from Jeremy M (Son of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, good and happy. Staff are excellent, the care support are excellent and treated with dignity.

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Review from T V (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother seems settled and happy at Waterside Care Home. She is well looked after and the staff are very kind to both her and family who visit her. The staff have taken the time to get to know our mother and learn about her life before Alzheimer's so that they understand how events from her past affect
her present behaviour. Residents are encouraged to spend time together in the communal lounge and we have seen our mother enjoying organised craft sessions and taking part in joint activities, such as doing puzzles, with local school children.

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Review from Linda A (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated well and courteously. Residents were encouraged to participate in a variety of activities ranging from quizzes and craft activities to those involving physical exercises appropriate to the capabilities of the residents but with the aim of improving muscular strength. Residents were encouraged
to participate in activities involving crafting skills, drawing and creating crafts such as making Christmas decorations.

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Review from D J M (Wife of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff patience and care my husband gets.
Also freedom to take him out for a drink. If anything goes missing it is found by the next day. Food good.

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Review from D C (Daughter-in-law of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been housebound for nearly 4 years and for the last 4 months she had been confined to one room. She saw carers 15 minutes morning and evening a few visits from us. She often refused to get into bed spending all night on a very small sofa. After one week at Waterside care home the change
in her was unbelievable she was chatting and smiling with the staff making friends, eating three meals a day as opposed to living off cake and biscuits and she slept in a bed! Where we thought she was becoming doubly incontinent she had no accidents. All of the staff are efficient, professional and more importantly caring and friendly. We are all very very grateful.

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Review from Connie H (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my elderly father at this home for almost five years. The staff are kind to him at all times and I am always made to feel welcome by them. My father seems happy and enjoys interaction with the staff and some of the residents. His room is always clean and tidy and he is usually clean
and tidy too - he has off days! I think the general standard of surroundings to be very good compared to others.

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Review from J S (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mum is getting at Waterside. The staff are very pleasant and helpful.

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Review from Raymond C (Son of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was at Waterside for 5 years and was always treated with respect and kindness by the marvellous staff.
All of our family were very happy with the service provided.

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Current Review Score: 6.4 (6.420)

Overview of Review Score

The Review Score of 6.4 (6.420) out of 10 for Waterside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.318 for Waterside is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 22 Ratings = 3.318

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.102 Points relating to the number of positive Reviews for Waterside is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (6)

Catherine

Catherine Ogbogu-Sang

Job Title: Manager

Joined: 2024

I am a seasoned nurse manager with 15 years of experience. I take great pride in working for Agincare and leading the team at Waterside Care Home, where we are dedicated to providing exceptional care and support tailored to the individual needs of our residents. Our home is truly wonderful, and we have an amazing team.


My vision is to foster a 'home from home' atmosphere for our lovely residents.


We warmly welcome visitors who wish to experience our family-friendly environment, and I am always available to discuss any inquiries regarding future needs.


Anwarul

Anwarul Islam

Job Title: Home Administrator

Joined: 2023

Hello, my name is Anwar and I am the Home Administrator at Waterside Care Home. Although my role is quite busy, I truly enjoy my position and the interactions I have with my colleagues, residents, and families in this cheerful and welcoming environment. My responsibilities include supporting management by overseeing all financial matters, HR, payroll, and general administration for the home.


Ansu

Ansu Sunny

Job Title: Senior Registered Nurse

Joined: 2023

My name is Ansu Sunny, and I am privileged to serve as a Senior Registered Nurse at Waterside Care Home. I joined the team in June 2023, during the exciting launch of the new Avon unit, and it has been a truly rewarding experience to be part of this journey from its inception.


In my role as a Senior Nurse, I am entrusted with the responsibility of delivering exceptional care to our residents. This includes administering medications, closely monitoring health conditions, and leading our nursing team to ensure the highest standards of care and outcomes. I also take pride in mentoring junior staff, coordinating comprehensive care plans, and collaborating with the multidisciplinary team to create a safe, nurturing, and compassionate environment for both our residents and my colleagues.


What makes my role particularly fulfilling is the strong sense of teamwork and collaboration that defines our culture at Waterside Care Home. I am deeply passionate about making a meaningful difference in the lives of our residents while providing unwavering support to my team. The opportunity to contribute to such a dynamic and caring community is truly an honour.


Samuella

Samuella Hanson-Kamara

Job Title: Health Care Assistant and Receptionist

Joined: 2023

Sam is a dedicated and compassionate individual who is deeply committed to the well-being of the residents at Waterside Care Home. With a genuine passion for care, Sam not only plays an integral role in providing high-quality support to the residents, but also ensures that they receive the utmost attention and personalized care that enhances their quality of life. Sam’s approach to caregiving is characterized by patience, empathy, and a strong sense of responsibility, creating a nurturing and supportive environment that promotes comfort and dignity for each resident.


In addition to their caregiving role, Sam also contributes significantly as the home’s receptionist. With a warm and welcoming demeanor, Sam plays a key part in ensuring smooth communication and a friendly atmosphere within the home. Whether greeting visitors, managing inquiries, or coordinating day-to-day operations, Sam’s efficiency and excellent organizational skills help maintain a well-functioning and harmonious environment for both residents and staff.


Both roles are incredibly self-actualizing for Sam, as they are driven by a deep sense of purpose and fulfillment in making a positive impact on the lives of others. By supporting residents with compassionate care and contributing to the smooth operation of the home, Sam finds great satisfaction in the knowledge that their work creates a safe, happy, and welcoming space for all who call Waterside Care Home their own.


Fiona

Fiona White

Job Title: Lifestyle Co-ordinator

Joined: 2025

Hello my name is Fiona White. I am delighted to join the Agincare Team, and Waterside Family as the new Activities Coordinator.


My focus will be on enhancing residents quality of life, through personalised activities that promote independence, dignity and choice.


Collaborating with residents, families, our dedicated team, and external partners, aligns perfectly with Agincare’s mission of providing outstanding care in the community.


I look forward to making a difference, along this rewarding journey. It is a privilege to support our Home Manager’s vision of providing a home away from home, for our residents.


Theresa

Theresa Connolly

Job Title: Resident Home Ambassador

Joined: 2025

Hello My Name is Theresa, the Resident Ambassador here at Waterside. Having worked in the NHS for many years, campaigned with Friends Of The Earth, and worked as a Medical Secretary, I have the experience of getting to the bottom of what people need.


It is my pleasure to be a voice for the residents here at our home, and personally I believe that discussions are important for everyone. I endeavour to take into account the cost of things that we may want, whilst being reasonable and considering, will it be really useful, and is it worth it, as being organic, and fair trade is of interest to me.


I am proud to be a resident here at Waterside, and look forward to welcoming future residents to our home, whilst being committed to helping shape activities, and experiences for current and future residents.