The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
Weybourne has a Review Score of 9.7 (9.737) out of 10, based on 68 reviews in the last 2 years. Over all time Weybourne has 86 reviews.
Review from A H (Son-in-law of Resident) published on 19 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Melanie C (Daughter of Resident) published on 20 November 2018
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Overall Experience
1.0 out of 5
Reply from Judith Knight, Head of are Homes at Weybourne
On behalf of Avante Care & Support, we want to extend our sincerest apologies for the negative experience that you feel you have had at Weybourne. We would always encourage you to discuss with the management team any points you may have regarding your Mother's care.
We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact us directly, at the home, as we will be very happy to assist you.
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Review from Catherine S (Daughter of Resident) published on 24 May 2018
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Overall Experience
5.0 out of 5
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Review from Lorraine W (Daughter of Resident) published on 13 June 2017
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Overall Experience
5.0 out of 5
Reply from Sam Potter, Marketing at Weybourne
Hi Lorraine,
Thank you ever so much for the review. We are happy to know how you thought of our services. We strive to do our best in providing care and a safe environment for those at our home. I will make sure to share this with the rest of the team.
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Review from A K (Daughter of Resident) published on 18 May 2017
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Overall Experience
4.0 out of 5
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Review from Carol M (Daughter of Resident) published on 16 May 2017
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Overall Experience
5.0 out of 5
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Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes
The Review Score of 9.7 (9.737) out of 10 for Weybourne is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 68 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.737 for Weybourne is calculated as follows: ( (615 Excellents x 5) + (150 Goods x 4) + (28 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 794 Ratings = 4.737
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Weybourne is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 May 2018
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Registered Manager
