Abbeyfield House - New Malden

California Road, New Malden KT3 3RL
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9.7 35 Reviews
  • Abbeyfield House - New Malden, New Malden
The house can accommodate 36 residents in 36 single ensuite rooms. There are assisted bathrooms available for all residents to use.

Abbeyfield House is a purpose-built dementia care home, established in 1999. There is a beautiful spacious garden filled with sensory items and ample seating making an enjoyable space to spend time outdoors.

Staff recognise the importance of maintaining relationships with family and friends and welcome them to join you at the house.

The team put on a varied and engaging calendar of social events for residents to join if they wish. The aim at Abbeyfield is to offer great care in an enjoyable environment.

Three meals a day are prepared by the fantastic catering team with all dietary requirements considered.

The home is located in South West London near Hampton Court Palace. Just a short drive from Richmond and Bushy Park and have lots of local amenities close by. The surrounding area is filled with places of natural beauty, local parks, a great high street and excellent transport links.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

Staff at Abbeyfield have extensive experience in caring for those with dementia and understand it can be a change to move into a dementia friendly home. Support is tailored to each individual, finding out what they enjoy and what works best for them. Doing this allows the team to continuously adapt care plans if a residents needs change over time and ensure they live meaningful and happy lives.

Abbeyfield are proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

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Care Provided by Abbeyfield House - New Malden

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Emanuela Petrescu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbeyfield House - New Malden

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,334
  • (these prices are only a guideline, please contact Abbeyfield House - New Malden to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abbeyfield House - New Malden Reviews (35)

Total of 35, showing 1-20
9.7

Abbeyfield House - New Malden has a Review Score of 9.7 (9.730) out of 10, based on 12 reviews in the last 2 years. Over all time Abbeyfield House - New Malden has 35 reviews.

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Review from Karen K (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care Mum receives, the staff are amazing, happy and professional yet caring and patient.
The home is always clean and fresh and decorated for an occasion, with the residents all given a chance to help.
The activities are wonderful and aimed at the correct level for inclusion
by all.
Feels very homely and as visitors we are always made to feel welcome. Staff recognise and know who we are and our names which is nice.
Most important mum is happy and content. It is always a pleasure to visit.

Reply from Emanuela Petrescu, Care Home Manager at Abbeyfield House - New Malden

Hi Karen, thank you for your review, we much appreciate it. It is a pleasure to have your mum here as she fills us with joy, with her positive energy when comes to parties and other things that she loves doing in the home. Have a lovely Christmas and a Happy New Year.


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Review from Elaine S (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here since February 2015 and during that time her dementia and physical mobility have worsened. The staff are excellent, continuing to support Mum as her needs increase. Activities have been reinstated post-pandemic and the garden looks wonderful and Mum continues to enjoy living
there. As a relative I feel supported by the staff and welcomed whenever I visit.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 5 star review. It's great to see that your mother is enjoying her stay at New Malden. Thank you for your kind words about our staff.


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Review from K S (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Abbeyfield House for over 2 years now. It was a very heartbreaking and emotional decision to make as a family but she needed to be cared for and supported in a safe environment.
The care home has a very warm, welcoming homely and clean feel, with lovely gardens which
surround the property that everyone can enjoy.
All of the staff at all levels are extremely kind, caring and compassionate. I affectionately refer to them as my Abbeyfield Family!
I am always comfortable in approaching anyone if I have any worries or queries.
The residents have a weekly activity planner.
Pet therapy, yoga, bingo and musical entertainment being just some of the examples. There are also seasonal events such as Christmas parties and summer BBQs all of which are amazing experiences we can all share with our families to make memories with our loved ones... can't wait for the next one!
I would certainty recommend Abbeyfield House to other families.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. It's great that your mother is enjoying her stay with us. Thank you for your kind words about the support and care provided by our staff.


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Review from David P (Friend of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the resident once per week, and have done since her arrival at the home. I have generally found the staff hard-working and caring for the needs of both the individual I visit and the others in the section of the home where my resident is living.
I am also a member of a group who visit to take
a short service on a monthly basis. These range between 6 and 15 who attend - the variance relates to the number of staff available and the needs of the individual resident.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to give us a 4 star review. Thank you for your kind words about the care and support we offer our residents.


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Review from Denise P (Sister of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Abbeyfield House since March 2020 and in her time here her dementia has progressed greatly. The staff and management have been amazing at meeting her needs, making adaptations and providing extended care.
Entertainment at the home has improved greatly since one member
of staff in particular has joined the team and he has organised some lovely tea parties and music events.
I am extremely grateful for the care my sister has at Abbeyfield and the communication I receive regarding any changes, including when she is Resident Of The Week when I can give input on anything she may need or any concerns.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5 star review. So glad your sister is enjoying living with us. I hope she goes on to receive many more RoW awards.


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Review from G H (Son of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Abbeyfield for 6 months following a move from another care home. Initially both my sister and I were very concerned that she would struggle to cope with the move but have been very pleased with how quickly she has settled. The care that staff have shown has been excellent and management
of the home have been very responsive to any requests/suggestions that we have made.
Abbeyfield is a home that I would have no hesitation in recommending to other families and wish we had found it earlier.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to complete a 5-star review. So pleased that your mother has settled in and she is receiving all the care she needs.


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Review from Rey G (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resistant to the suggestion that a care home would be good for him at previous assessment meetings. He is a heart patient with vascular dementia and was rapidly losing his ability to cope in the one bedroom assisted living flat he was in. After a heart episode where he was taken to hospital
it was deemed necessary for him to be transferred directly to a care home thereafter.
Abbeyfield have been brilliant at making him feel comfortable and cared for. He loves it there and cannot remember resisting the idea. I visit him most days and am hugely relieved and grateful to them for looking after him so well.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave us a 5-star review. It's great to know your father has settled in so quickly at New Malden and that both of you are happy with the care he is receiving.


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Review from Anna V (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Abbeyfield to be a very warm, caring and cosy place for my mother. She has been a resident since May this year. The staff are very kind towards Mum and all of the residents. I would recommend the home to anyone.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for your review, Anna; we are delighted to hear that you find Abbeyfield to be a warm and cosy place for your mother. We really appreciate your feedback.


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Review from Lynda M (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Abbeyfield earlier this year, and I was very worried about how she would react, but she seemed to settle straight away. The staff are so lovely and caring, always friendly and polite. My mum is treated with dignity and respect. Her room is very spacious, with her own shower and toilet
room. The home is very clean and tidy. My mum is kept warm, fed and clean, I really couldn’t ask for anything else! Nothing is too much trouble for the staff!
I go home now, and I have no worries about her safety and care at all.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are so pleased your worries were allayed and that your mum settled in so quickly. Your comments on the cleanliness of the house and the care provided are really appreciated. Thank you, Abbeyfield.


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Review from J J (Sister of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, staff approachable and friendly.
Willing to help with any issues or concerns raised.
My sister seems content there, and I am satisfied that she seems well cared for, which helps to give her family peace of mind.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are pleased to read staff are able to help with all your needs and are approachable and friendly. Kind regards, Abbeyfield.


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Review from G K (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abbeyfield House Care Home since 2017. My sister and I are very happy with the care that she receives there. She is always clean and presentable and the care workers offer her a choice of clothing each day. Her condition and behaviour are managed very well and she has
grown very fond of a number of the care workers. Communication is very good. I am kept well informed, as an example when they feel she needs to see the GP and when she is resident of the day. They advise us of any risks which they have identified in relation to Mum’s care, recently they introduced crash mats and bed sensors to manage any risk of injury if Mum fell out of bed. I know that Mum’s well-being is a top priority. My sister and I both feel my mum is still here at the age of 93 because she is a resident at Abbeyfield, New Malden.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to review Abbeyfield House. We are thrilled to read how pleased you are with the care your mother receives and that she has grown fond of the carers. Kind regards, Abbeyfield.


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Review from J B (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, helpful staff on duty. Very clean environment. My dad is settling well and looking forward to the new activities coordinator giving him things to do.
I was not aware of who his key worker was, and they have never contacted me. I don’t know who was in charge of his first review, but it was
staggered with people coming at different times and no representation from the staff. Very unprofessional.

Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to leave us a review. We're glad to read that your dad has settled in well and is enjoying the activities on offer. We will look into the comments you've made regarding his key worker and hope to resolve them accordingly. Kind regards, Abbeyfield


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Review from Tina W (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was initially sent to Abbeyfield House Care Home on a two-week assessment and it was very daunting for me as I had to make the decision as to whether it was the right place for her. I have to say I was very impressed and fully informed of how Mum's stay would work and what they would do for her
and that was a relief.
Following the assessment, it became obvious that Mum needed to be here full-time and there was no doubt in my mind that she would receive the care that she needed. The staff and carers are always very friendly and happy to help.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for such positive feedback Tina, we are glad that your mum is happy at Abbeyfield House, New Malden. We appreciate your feedback.


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Review from Senka C (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in 4 weeks ago and is settling really well. She is happy with her room and food and has joined in all activities. Interaction with other residents and the staff makes her feel welcome and part of the community. The staff are very friendly and always happy to help.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave a review Senka, we really appreciate your feedback. We are glad to hear that your mother is settling in well.


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Review from Ann H (Niece of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident of Abbeyfield House, New Malden for five years until her death in September this year. I visited regularly and was always impressed by the level of care given to her. All the Staff - carers and others - were always friendly and went out of their way to make my Aunt comfortable
and to welcome me whenever I visited. In particular, her named carer treated her with the affection and gentleness of a loving daughter. The staff continued the same care throughout the difficulties and discomforts of working under Covid restrictions, I am very grateful that my Aunt received her "End of Life" care there at Abbeyfield House. Two of the carers attended my Aunt's funeral. They did so in their own time out of respect and affection for my Aunt. It would have been fitting for Abbeyfield House to pay them for their time, I am disappointed that this did not happen. They were valuable ambassadors for Abbeyfield.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield House - New Malden

Thank you for your very kind words Ann, we are pleased to hear how impressed you were of Abbeyfield House New Malden, it is lovely to hear how well cared for your Aunt was. We are very sorry for your loss.


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Review from Clare A (Granddaughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides very good care for my Grandma and she is happy living at Abbeyfield. The staff are really helpful, friendly, caring, and you can see that the majority are very dedicated to their role. The staff always keep in contact with updates and will let me know if I need to bring anything when
I visit. The home is managed well, I have recently raised a concern with the manager and I was listened to, the matter was resolved promptly and all correspondence was followed up by email. It is great that they are able to organise events again, I visited the Jubilee celebrations today and the team had worked very hard to put on such a lovely themed party for residents and their families. The home is always clean, tidy, tastefully decorated with colour co-ordinated furnishings and the entrance is very welcoming, the gardens are also well maintained. Most importantly I feel I can talk to the staff about anything regarding my grandmother's care and they respond positively.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for your review Clare, it is wonderful to hear that your Grandma is happy living here, we really appreciate you taking the time to leave such positive feedback.


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Review from Wendy F (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Abbeyfield House and care home is limited to just two weeks since my mother was admitted. We found the visit beforehand to be very good in the way that everything was explained to us as to the procedure and found reassurance that our actions by the family were the right ones in their
ability to care for our mother. After all, it is a very stressful and uncertain time when you make this decision. We have found the manager and his staff to be very welcoming and accommodating to us and has provided reassurance that our decision was the right one and that Mum would be in the right place to receive the care that she needs. We particularly are pleased with the fact that we can visit mum virtually any time we like which we hope that we and family members will continue to do. We are particularly looking forward to the upcoming Jubilee celebrations that we have all been invited to!

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for leaving a positive review Wendy, it is lovely to hear that your Mother has settled in well and the staff here have been so helpful. We hope that you enjoyed the Jubilee Celebrations!


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Review from Alan T (Cousin of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say how much we appreciated all that you, the manager of the care home, and your colleagues did for one of your residents, the wife of my late cousin, to help her in every way possible prior to and after his funeral on August 5th. In particular, you enabled her to purchase appropriate
clothes and after the funeral, you arranged for those of us who attended to have refreshments so that we could spend time with her at this difficult time. We are much indebted to you all. In addition, in our previous visits, we were made very welcome and arrangements were made to make both us and our my cousin's wife feel completely at ease, helped greatly by a senior care assistant. Thank you so much.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for your kind comments, Alan, we are very sorry for your loss and really appreciate you taking the time to leave a review of Abbeyfield House, New Malden.


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Review from Carole E (Wife of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Abbeyfield have managed the Covid situation extremely well, considering the government restrictions. I am now allowed some access to my husband, who has clearly been very well cared for during lockdown. The staff are so caring and supportive and make me feel very welcome when I visit, as
well as adhering to the safety protocols.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for taking the time to leave a review Carole, we are pleased to hear your positive comments.


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Review from Pat C (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Abbeyfield House since Aug 2020. She arrived in the middle of COVID, and was very unsettled, to begin with, but the staff really helped her settle in. Since then I have found them very approachable, and happy to discuss any issues about my mum's care, and act on them where possible.
Mum is still a little unsettled, due to her dementia, but the staff do all they can to help her. I know she is safe and cared for in their hands. She loves the food and has actually put on weight since arriving. Hopefully, more activities will restart, in the near future, as COVID restrictions are lifted, which may help her participate more. Since in-room visiting has been allowed, I have seen for myself how lovely and clean the home is, and none of those nasty smells associated with some homes. Thank you, all the kind staff at Abbeyfield House.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for your kind review, Pat, it is wonderful to hear how happy you are with Abbeyfield House, New Malden. We hope your mum settles in well here.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Abbeyfield House - New Malden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Abbeyfield House - New Malden is calculated as follows: ( (102 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeyfield House - New Malden is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Emanuela

Emanuela Petrescu

Job Title: Care Home Manager

Emanuela joined Abbeyfield House in May 2022 as Deputy Manager and was recently promoted to Care Home Manager.


She is committed to ensuring the residents receive the highest possible standards of care.


Nana

Nana

Job Title: Team Leader

Nana has worked at Abbeyfield House for five years and was recently promoted to Team Leader. He enjoys spending time getting to know the residents.


Sherryann

Sherryann

Job Title: Team Leader

Sherryann has been an integral part of Abbeyfield House for the past 21 years. Her genuine affection for the residents shines through as she enthusiastically engages with them.


Frequently Asked Questions about Abbeyfield House - New Malden

What types of Care is Abbeyfield House - New Malden registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeyfield House - New Malden provide?

Own GP if required is an additional type of care provided.

How many Rooms does Abbeyfield House - New Malden have?

There are 36 Single Rooms.

What are the Facilities & Services at Abbeyfield House - New Malden?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbeyfield House - New Malden to the centre of New Malden?

0.9 mile(s) as the crow flies, distance by road may be significantly further.