Abbeyfield House - New Malden

California Road, New Malden KT3 3RL
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9.7 35 Reviews
  • Abbeyfield House - New Malden, New Malden
The house can accommodate 36 residents in 36 single ensuite rooms. There are assisted bathrooms available for all residents to use.

Abbeyfield House is a purpose-built dementia care home, established in 1999. There is a beautiful spacious garden filled with sensory items and ample seating making an enjoyable space to spend time outdoors.

Staff recognise the importance of maintaining relationships with family and friends and welcome them to join you at the house.

The team put on a varied and engaging calendar of social events for residents to join if they wish. The aim at Abbeyfield is to offer great care in an enjoyable environment.

Three meals a day are prepared by the fantastic catering team with all dietary requirements considered.

The home is located in South West London near Hampton Court Palace. Just a short drive from Richmond and Bushy Park and have lots of local amenities close by. The surrounding area is filled with places of natural beauty, local parks, a great high street and excellent transport links.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

Staff at Abbeyfield have extensive experience in caring for those with dementia and understand it can be a change to move into a dementia friendly home. Support is tailored to each individual, finding out what they enjoy and what works best for them. Doing this allows the team to continuously adapt care plans if a residents needs change over time and ensure they live meaningful and happy lives.

Abbeyfield are proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

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Care Provided by Abbeyfield House - New Malden

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Emanuela Petrescu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Abbeyfield House - New Malden

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,334
  • (these prices are only a guideline, please contact Abbeyfield House - New Malden to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abbeyfield House - New Malden Reviews (35)

Total of 35, showing 21-35
9.7

Abbeyfield House - New Malden has a Review Score of 9.7 (9.730) out of 10, based on 12 reviews in the last 2 years. Over all time Abbeyfield House - New Malden has 35 reviews.

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Review from Jon W (Grandson of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at the home for some time and she has settled in very well. The home is very clean and the staff are very kind and caring. I have regular contact with my grandmother over Skype due to Covid and the lock-down, and she is in good spirits and is well-groomed and looked after and
always has a smile on her face. Though we miss her very much the home is doing a great job in communicating to our family with regular updates during these challenging times. The manager is very professional and organised and has explained to me the process of what they have been doing to keep my grandmother safe with PPE and the plans that are in place for vaccines. As a family, we thank the manager and staff for all their hard work and efforts in these difficult times and we look forward to coming back to the home to thank them in person, we highly recommend this home.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield House - New Malden

Thank you for taking the time to write such a nice review, Jon, we really appreciate your comments.


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Review from Adrian P (Son of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about how happy we are with the care provided for my dear mother. Because I cannot visit her often I rely on video calls which are kindly organised by the home. My mother always comes across very happy and contented and looks very well cared for. Also she has dementia, she always
tells me how well she is being looked after. Since she arrived at the home she has had a new lease of life. I am very grateful to all the staff who are doing their best.

Reply from Lucie Walker, Digital Marketing Manager at Abbeyfield House - New Malden

Thank you for taking the time to leave us such a wonderful review, Adrian. We're so glad to hear you and your mum feel well looked after by the team at Abbeyfield House.


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Review from Alison W (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for in a caring, kind and cheerful manner. All staff go out of their way to sort any problems out as soon as possible.

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Review from Max S (Grandson of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is 98 years old with severe dementia. I've been coming to Abbeyfield House for the last five years and the level of care is fantastic. I come fairly regularly and very much enjoy interacting with the staff and residents.
Of all the care homes my grandmother has been to and we've visited
as a family, Abbeyfield House is the best. I would recommend this to anyone with dementia the care is exceptional. The staff are very professional and patient and the residents have good fun.

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Review from Debbie L (Daughter of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I count myself very fortunate to have found Abbeyfield as a home for mum. Whenever I visited, I saw staff with the residents, interacting, having a sympathetic relationship. The organisation of the home into small "family" units makes it feel domestic in scale rather than institutional but the residents
do move around within the home to take part in different activities, so it isn't claustrophobic. The programme of activities and outings was excellent and they even put on a special party for her 90th birthday. In terms of cost, it is very reasonable for the London area. When we were looking for a home, I visited several that were much smarter and considerably more expensive but none had the warmth I saw at Abbeyfield. The paintwork might be a bit scuffed in places, but in my experience, they got all the important things right. Sadly mum died in December; three staff members came to her funeral.

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Review from Bipin P (Son-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Abbeyfield for only a short period of time. The staff at Abbeyfield who looked after mum like their own mum and made her feel at home.
Highly recommend.

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Review from L P (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, clean, spacious, friendly atmosphere. Residents treated with dignity and respect. Good menu with a variety of nutritious healthy food. The rooms are regularly cleaned and tidied. Safe atmosphere and spacious surroundings, residents can move to different areas. The residents are well looked
after supported and cared for.

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Review from Eric J (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the care and attention that the team give to my friend. I am always made to feel very welcome and enjoy invites to some social events. It is sometimes very difficult to keep to the visiting hours but I do my best. I feel that my friend does benefit from my visits but I know that this
is the best place for her to be cared for.

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Review from P C (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mother receives from the wonderful buoyant and sensitive staff team. The facilities are brilliant and the staff gentle, kind and caring. Thank you.

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Review from Patrick R (Nephew of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a dementia home. My uncle and aunt in their 90's live here. He has advanced dementia and is very sedentary, whereas she suffers memory loss but could be more active. He becomes very agitated if she is not with him so sadly her opportunities for exercise activities are minimal.
The staff are
aware of this and I'm impressed with their understanding and attempts to find ways around this to alleviate my aunt's predicament. Both my relatives like their environment are comfortable there and always speak well of the food. I witnessed on memory/recognition sessions which I thought was excellent and wished my aunt could have participated in. I like the staff I've had contact with and feel they have skills, experience and compassion and that standards, in general, are high.

Reply from Ranjit Karavadra, Care Home Manager at Abbeyfield House - New Malden

Patrick, thank you very much for your kind words regarding the home and the staff. I will pass your praises onto the team. Once again thank you very much for taking the time out to write a review.


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Review from Jude C (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Abbeyfield in New Malden in February 2017. We are so impressed with the level of care and support my mother has been given. All of the staff are friendly and professional. My mother is very calm in the home, and she settled very quickly. We think it is a fantastic care home and
we are so pleased that our mother is in such good hands.

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Review from D F (Daughter-in-law of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided.

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Review from Jennifer M (Niece of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident for six years and I have been very happy with the care he has received. He can be very aggressive at times and has always been treated with respect and kindness.

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Review from Carol Ann H (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is just what my mum needs. As ticked, the food and rooms are in good condition, the staff are very pleasant and co-operative with all that is needed. Maybe decoration needs updating, otherwise we have no complaints yet! Garden needs tidying up but in fair condition, nice to sit in on summer
days.

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Review from Anthony P (Nephew of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed with the warm and polite welcome from staff and the cleanliness and tidiness of the entrance/reception area. The client's room was well proportioned, clean, fresh and well decorated. Her comfort was evident and I appreciated the tea and biscuits! Overall very impressed with the care
and environment.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Abbeyfield House - New Malden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Abbeyfield House - New Malden is calculated as follows: ( (102 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 137 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeyfield House - New Malden is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Emanuela

Emanuela Petrescu

Job Title: Care Home Manager

Emanuela joined Abbeyfield House in May 2022 as Deputy Manager and was recently promoted to Care Home Manager.


She is committed to ensuring the residents receive the highest possible standards of care.


Nana

Nana

Job Title: Team Leader

Nana has worked at Abbeyfield House for five years and was recently promoted to Team Leader. He enjoys spending time getting to know the residents.


Sherryann

Sherryann

Job Title: Team Leader

Sherryann has been an integral part of Abbeyfield House for the past 21 years. Her genuine affection for the residents shines through as she enthusiastically engages with them.