These prices are only a guideline, please contact Abbey House Ltd to find out the exact price for your requirements
Abbey House welcomes visitors at any time according to their convenience, however, they kindly request, if possible, that visitors/other professionals refrain from visiting around meal/medication times which currently are 0800 - 0900, 12 noon -1330 in addition to 1700 -1900.
Abbey House - Morden has a Review Score of 9.1 (9.148) out of 10, based on 5 reviews in the last 2 years. Over all time Abbey House - Morden has 5 reviews.
Review from A H (Friend of Resident) published on 18 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Thushjah Krishnabala, Assistant Manager at Abbey House - Morden
Thank you very much for your lovely comments and enormous support. The whole team at Abbey House really puts a lot of thought and effort into ensuring we provide complete person-centred care and your feedback and endorsement mean the world to us. Thank you - we really appreciate your time to express your views about our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G J (Son of Resident) published on 25 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Thushjah Krishnabala, Line Manager at Abbey House - Morden
Thank you very much for your lovely comments and enormous support. The whole team at Abbey House really puts a lot of thought and effort into ensuring we provide complete person-centred care and your feedback and endorsement mean the world to us. Thank you - we really appreciate your time to express your views about our care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Devorina G (Friend of Resident) published on 20 October 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Thushjah Krishnabala, Line Manager at Abbey House - Morden
Thank you for taking the time to share your experience of Abbey House. Your feedback is important to us, as is the care and well-being of all of our residents. Despite your friend being here for a short span of time, she was a great character and a very friendly person. It was a sad and painful moment for all of us when she departed. We feel fortunate to have cared for her.
Following this, we have made changes within our care home and increased the types of activities we provide our residents. We appreciate your mention of freshly cooked meals and it's a shame it has not been recognised. We strive to accommodate the diverse preferences and dietary needs of our residents. We take great pride in ensuring we deliver high-quality, person-centred care and facilities to make a difference in our residents and their families lives. Thank you again for your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim B (Friend of Resident) published on 9 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Thushjah Krishnabala, Line Manager at Abbey House - Morden
Dear Tim, thank you so much for your incredible support and trust in our care. It's so heart-warming and it only makes us feel more encouraged and motivated to do better. We're so grateful to you for taking the time to express your views.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Sister of Resident) published on 25 August 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Thushjah Krishnabala, Line Manager at Abbey House - Morden
Thank you for your humbling feedback and support. Our team is constantly trying to learn about our residents' care needs so we can provide as person-centred care as possible. Your support and recognition of our efforts and care is so very much appreciated. Best Wishes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.1 (9.148) out of 10 for Abbey House - Morden is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.648 for Abbey House - Morden is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 54 Ratings = 4.648
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Abbey House - Morden is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Line Manager
Joined: 2016
Hi, I would first like to extend a warm welcome to you all, and secondly, take the opportunity to introduce myself to you. My name is Thushjah and I am the Line Manager at Abbey House. I am generally the first point of contact for residents’ families, professionals and all new enquiries.
I have a wide range of experience with dementia residents and elderly with other mental health conditions.
Be assured that I will use my knowledge and skills to provide a supportive environment for both staff and residents, to ensure that we deliver a quality, person-centred service. It’s a privilege to work alongside team members who care and have good knowledge and always support one another.
If you have any queries or concerns about any aspect of residential care or medical management of your relative, please do not hesitate to speak to me, my door is always open.
Job Title: Team Leader
Joined: 2014
Hello. My name is Sinthu, I am the Team Leader here at Abbey House. Welcome to our website.
My journey into Adult Social Care started in 2014. I started as an activities coordinator/care assistant and progressed to a leadership role in a short period of time.
I have a great passion for developing individuals and teams through coaching, mentoring and teaching and I strongly believe that great compassionate care can only be delivered by great people, equipped with the right skills and knowledge.
The home is always open for a coffee, a cup of tea or a chat for residents, families and friends, and equally for our staff.
Job Title: Senior Care Assistant
Joined: 2019
Hi, I'm Latchmin and I am a Senior Care Assistant at Abbey House. I have worked in the care setting for many years and have a true passion for taking great care of all our residents.
Job Title: Care Assistant
Joined: 2018
Hello, I'm Kala and I have worked at Abbey House for over 5 years. I am a dedicated individual with strong team working skills. I receive all the mandatory training and further help care for the residents living at Abbey House.
Job Title: Care Assistant
Joined: 2022
Hi, my name is Meenu and I have been working at Abbey House since 2022. I was a nurse in India and Abbey House was my first job in the UK. I am happy to render all the aspects of care to the individual in a person-centred approach with my skills and knowledge. I am honest and sincere throughout.
Job Title: Care Assistant
Joined: 2022
Hello, I'm Prathibha. I'm a passionate care assistant and help support all daily activities. I'm dedicated and incorporate all my knowledge and skills to deliver care passionately.
Job Title: Care Assistant
Joined: 2023
Hi, I'm Theeba and I recently joined Abbey House as a Care Assistant. I'm a passionate care assistant and help support all daily activities.
Job Title: Care Assistant
Joined: 2023
Hello, I’m Thanusha and, I have recently started working at Abbey House as a Care Assistant. I have expertise in person-centred care and with genuine interest and enthusiasm for helping and looking after people.
Job Title: Care Assistant
Joined: 2023
Hi, I'm Sarathy and I recently joined Abbey House as a Care Assistant. I have followed my passion to work in the care sector. I am dedicated to working with people and helping make a positive impact in their lives.
